CONTENTS
About this Report
Message
About Changshu Rural Commercial Bank
Governance
Safeguarding Development for Long-Term
Success
Environmental
Cultivating Agriculture, Rural Areas and
Farmers for Rural Revitalization
Social
Cultivating a Foundation of Responsibility,
Promoting Long-term Harmony
Sustainability Management 010
Upholding Party-Building 037 Environmental Spotlight
Financial Responsibility Assurance
Cultivating Agriculture, Rural Areas and
Spotlight Improving Governance Structure
Farmers for Rural Revitalization Protecting Customer Rights 133
Taking the Five Initiatives to Embark on a 017
Strengthening Internal Control and
Compliance Supplier Management 143
New Journey of Serving the Real Economy
Enhancing Environmental Management
Safety Management
Digital & Intelligent Development
Climate Change Response
Inclusive Finance
Staff Management
Technology Finance 019
Adhering to Business Ethics Green Investing and Financing 098
Social Contribution 169
Coordination of Interests of All Parties Taking Green Actions
Digital Finance
Pension Finance 027
Green Finance 029
Appendix I： Index of Indicator 175
Appendix II： Feedback Form 177
About this Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report About this Report
About this Report
Introduction Basis of Preparation
This is the fifth Environmental, Social, and Governance (ESG) Report issued by Changshu Rural Commercial Bank Co., This Report primarily references the Guide No.4 for Self-Regulatory Supervision on Listed Companies of the SSE —
Ltd. to disclose and demonstrate its ESG performance to stakeholders. The Company’s Board of Directors has reviewed Compilation of Sustainable Development Reports (Revised in 2026), Guidelines No. 14 of Shanghai Stock Exchange
and approved this Report and is responsible for the authenticity and validity of the information contained herein. for Self-Regulation of Listed Companies—Sustainability Report (Trial) and the People’s Bank of China’s Guidelines
for Environmental Information Disclosure by Financial Institutions. It also draws on both international and domestic
frameworks, including the United Nations Sustainable Development Goals (SDGs) and the Sustainability Reporting
Standards (GRI Standards) published by the Global Reporting Initiative (GRI). The Report is prepared with a focus on
industry context and emphasizes corporate characteristics, ensuring alignment with ESG (Environmental, Social, and
Timeframe Governance) principles, sustainability practices, and social responsibility standards.
The period covered by this Report is from January 1, 2025 to December 31, 2025 unless otherwise specified. Some
information has exceeded the said period to ensure the completeness of this Report. Abbreviations
In this report, “Changshu Rural Commercial Bank”, “the Bank”, “our Bank” and “the entire Bank” all refer to Jiangsu
Changshu Rural Commercial Bank Co., Ltd.
Reporting Scope
Unless otherwise specified, this Report is about the Changshu Rural Commercial Bank Co., Ltd. and covers its
headquarters, branches and its subsidiary investment management institutions, a scope that is identical to the scope of Report Publication
its consolidated financial statements. Any deviation from the said scope will be stated in the Report.
The Report is published in electronic version. You can download the electronic version from the Shanghai Stock
Exchange website (www.sse.com.cn) and our Bank’s official website (www.csrcbank.com).
Data Sources
Reader Feedback
All information and data used in this Report are from materials made public by governmental agencies, and the formal
documents and disclosures of Changshu Rural Commercial Bank. All financial data referenced in this Report are subject To continuously raise the level of the Company’s ESG management and enhance the quality of ESG information
to the annual report and other data are from internal statistics of Changshu Rural Commercial Bank. All monetary disclosure, we would like to solicit opinions from readers for this report (as detailed in Appendix II “Feedback Form”) and
amounts are expressed in Renminbi (RMB) unless otherwise stated. send opinions to us at 601128@csrcbank.com.
Message Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Message
Message
design and establishing a modern corporate governance Caring for the Need to Deliver a Happy Life for the People
framework characterized by clearly defined responsibilities,
efficient operations, and effective checks and balances. People-oriented values unite us as one. Changshu Rural
This approach has laid a solid foundation for the Bank’s Commercial Bank regards employee development as its
stable and sustainable development. The Bank places great
“
most valuable asset, prioritizes talent pipeline development
importance on investor relations management and follows a and employee support, and establishes fair and transparent
two-way communication strategy of actively reaching out and career advancement pathways to foster a strong environment
Amid towering mountains, the main peak stands prominent; with a mighty wind, a new proactively engaging. It ensures that information disclosure for professional growth. The Bank also actively responds to
is truthful, accurate, and complete, thereby earning broad public welfare and philanthropic initiatives, deepens community
journey begins. In 2025, the 14th Five-Year Plan reached a successful conclusion, marking
recognition from the capital market through a high level of engagement, and directs support to vulnerable groups and to
a pivotal year for Changshu Rural Commercial Bank as it advanced steadily along the path
transparency. In 2025, the Bank disclosed 91 announcements sectors such as education, science, culture, and health, thereby
of high-quality development. Confronting a complex and volatile external environment and in compliance with laws and regulations and hosted 63 rounds ensuring that the benefits of corporate development are shared
a profoundly transformed industry landscape, we remained mindful of the nation’s highest of institutional investor visits, covering 262 institutions, which more broadly. In 2025, the Bank allocated substantial resources
priorities, upheld our core positioning of Inclusive Finance, Responsible Bank, and stayed demonstrates the consistency of its information disclosure and to public welfare initiatives and organized a range of cultural
committed to the political and people-centered nature of financial services. We assumed
substantial responsibilities in supporting rural revitalization and the real economy, thereby
delivering sustainable development performance that meets the expectations of the times,
“ investor communication efforts. At the same time, the Bank
has continued to strengthen internal control and compliance
management, closely integrating risk prevention with business
development, and has received multiple industry governance
and sports activities for employees. It also continued to improve
compensation and benefits, as well as physical and mental
health support mechanisms, strengthening organizational
cohesion and fostering a harmonious, supportive, and
our customers, and our shareholders. awards. progressive workplace culture.
Adhering to Digital & Intelligent-driven Development to Where there is a will, there is a way. As we enter 2026, the
Reshape Innovative Growth inaugural year of the 15th Five-Year Plan (2026–2030),
Changshu Rural Commercial Bank will uphold its strategic
Under the background of a surging digital economy and the resolve and advance with unwavering determination. We will
accelerated evolution of AI technologies, Changshu Rural remain committed to inclusive finance, embed green principles
Five Financial Initiatives Powering Steady and Long-Term significantly improved financial accessibility and customer
Commercial Bank adheres to its core "12345" development into our operations, and prioritize higher quality and greater
Economic Growth satisfaction for agricultural entities and micro, small, and
strategy. By seizing the historic opportunities brought by efficiency. Through these efforts, we aim to make a more
medium-sized enterprises. In accelerating digital transformation,
the rapid advancement of fintech, the Bank has integrated significant contribution to advancing Chinese modernization in
This year, we pursued intensive development and systematic we developed intelligent service platforms, deepened the
comprehensive digital transformation with in-depth application Jiangsu Province.
planning, making solid progress in advancing the five initiatives application of smart marketing tools, and substantially improved
of AI as its intelligence-driven engine for "building a strong
consisting of technology finance, green finance, inclusive operational efficiency and customer experience. Committed to
bank through technology". Rather than merely superimposing
finance, pension finance, and digital finance. With a focus respecting and caring for older adults, we optimized age-friendly
technological applications, the Bank is committed to deeply
on technological empowerment, we established a distinctive service mechanisms and extended convenient, reassuring
reshaping its operational logic and management paradigm with
technology finance brand and fostered a new collaborative financial services through warm and accessible measures
digital intelligence thinking, and systematically establishing
ecosystem for technology and innovation finance, characterized across multiple channels and scenarios, thereby further
the "Four Growth Engines" centering on customers, products,
by cooperation among government, banks, industrial parks, demonstrating the human-centered value of finance.
personnel efficiency and projects. It has comprehensively
and investors. This approach provided targeted support for the
reshaped a customer-centric service ecosystem with digital
growth and expansion of technology enterprises. Adhering to Prudent Judgment and Insightful Decision-Making Forging
intelligence capabilities, striving for higher quality and deeper
a green development orientation, we continued to expand the a Modern Benchmark in Governance
progress in serving the real economy, enhancing governance
supply of green financial products, directed resources toward
efficiency and achieving sustainable development. With digital
key sectors such as clean energy and ecological agriculture, and Good governance depends on sound planning and is achieved intelligence initiatives, the Bank responds more swiftly to
supported the comprehensive green transformation of economic through strong compliance. Changshu Rural Commercial
Changshu Rural Commercial Bank Co., Ltd
national industrial policy guidance and residents' aspirations for
and social development. Grounded in inclusive finance, we Bank has thoroughly aligned itself with the strategic objective a better life, providing more precise, greener and more inclusive Deputy Secretary of the Party Committee of
promoted the integration of on-site credit assessment and of improving a modern enterprise system with Chinese financial solutions to align commercial value with social value. Changshu Rural Commercial Bank
remote due diligence, expanded our service network, and characteristics, integrating ESG governance into its top-level
About Changshu Rural Commercial Bank Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report About Changshu Rural Commercial Bank
About Changshu Rural n-W
in
Inc
l
Fin usiv
Commercial Bank
Wi Create Value for
an e
ce
Customers
Changshu Rural Vision
Innovation
Integ
Bank Overview Commercial Bank Co., Ltd Rural Finance Leader
rity
Corporate Cultural Mission
Small Loans with Great
Jiangsu Changshu Rural Commercial Bank Co., Ltd. was established on November 28, 2001 through joint-stock Make Responsibility, Sustaining a
Better Life Grow Together
Contributions to
restructuring. With over 60 years of history, it is one of the first joint-stock rural financial institutions in China. The Bank Society
with Employees
was listed on the Shanghai Stock Exchange on September 30, 2016 (Stock Code: 601128). According to the latest
rankings by Brand Finance and the UK’s Banker magazine, Changshu Rural Commercial Bank has been included in the En
de m
av
or atis
gm
list of Top 500 Banking Brands and the Top 1000 World Banks, both ranking among the Top 400. Pra
Pioneer in Rural Finance Reform Trailblazer in the Capital Market
Guided by the spirit of exploration, characterized by a daring attitude of daring to Thanks to its differentiated market positioning, the Bank’s microfinance offerings have
venture, daring to experiment, and daring to act, Changshu Rural Commercial Bank has garnered significant investor interest, placing its stock valuation among the industry’s
emerged as a trailblazer in China’s restructuring of rural finance institutions. As one top tier. It was the first listed rural commercial bank to issue convertible bonds and
of the first rural small and medium-sized financial institutions in the country, the Bank successfully convert them into shares. For seven consecutive years, it has ranked first
took the lead in welcoming the Bank of Communications as a strategic investor and its among county-level rural commercial banks in the GYROSCOPE Evaluation System
largest shareholder, while also investing in seven other rural financial institutions. By and has received an A rating in the Shanghai Stock Exchange’s information disclosure
the end of December 2025, Changshu Rural Commercial Bank, including its country evaluation for seven straight years.
banks, reported total assets of 403.079 billion RMB, total deposits of 308.273 billion
RMB, and total loans of 256.195 billion RMB.
Explorer in Country Banks
Dedicated Advocate of Micro?nance
Grounded in the exploration and practice of inclusive finance, the Bank focuses on
developing country banks to replicate and promote the Changshu Rural Commercial
In 2009, the Bank established a divisional microfinance institution, creating a
Bank Microfinance Model. In September 2019, it launched the first investment
professional, replicable, and industry-leading core technology for microcredit. It has
management-style country bank in Haikou, Hainan Province, overseeing the
since served over 584,500 loan customers. Notably, more than 60% of total loans
centralized management of 25 Xingfu Country Banks across six provinces: Yunnan,
are allocated to support micro and small businesses, over 70% are directed toward
Hubei, Jiangsu, Henan, Hainan, and Guangdong.
agriculture-related sectors, and nearly 80% are invested in the real economy.
About Changshu Rural Commercial Bank Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report About Changshu Rural Commercial Bank
History Timelines
The acquisition of our first country
bank has been successfully finalized.
On October 28, Zhuhai Xiangzhou
Xingfu Country Bank officially opened
for business.
A microcredit project team comprising 10
members has been formed, and we have 2023
introduced IPC technology from Germany to 2016
explore avenues for inclusive finance. In January, the Group’s total assets
surpassed 300 billion RMB.
I n S e p t e m b e r, t h e B a n k
successfully debuted on the
outside of Changshu, the Haimen Sub-
A-share main board under the 2024
In November, Changshu Rural Commercial branch, in Nantong City.
stock code 601128.
Bank officially opened, becoming the first in the
country to complete the shareholding structure 2013 In December, the Bank successfully
reform. 2019 completed its first merger and
Significant progress has been made in acquisition of a country bank and
establishing a network of country banks. established new branches.
In September, the nation’s first
Recently, Tangyin Country Bank in Henan, investment-management country
Yi y a n g C o u n t r y B a n k i n H e n a n a n d bank was established in Haikou,
In August, the Xianfeng Country Bank was
Dangyang Country Bank in Hubei have all Hainan.
established in Xianfeng County, located in the In June, Nanjing Jiangning Branch
been successfully launched.
Enshi Tujia and Miao Autonomous Prefecture of was officially inaugurated, marking the
Hubei Province. breakthrough in Nanjing, the capital of
Jiangsu Province.
In December, the Bank made history by becoming In December, the Group’s total
the first rural small and medium-sized financial In August, the Bank’s first branch was opened assets surpassed 200 billion In June, the Group’s total assets
institution in the country to successfully bring on in Yancheng. RMB. exceed RMB 400 billion.
board the Bank of Communications as a strategic
In December, the Group’s total assets
investor. In December, Suzhou Financial Salon
surpassed 100 billion RMB.
was officially opened.
About Changshu Rural Commercial Bank Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Sustainability Management
Honors and Awards
Sustainability Management
Honor 368th in the Top 1000 World Banks 2025
Awarding Authority The Banker ESG Governance
Honor 362nd in the Top 500 Banking Brands 2025 Changshu Rural Commercial Bank has implemented a three-tier governance structure for sustainability, comprising
oversight by the Board of Directors and its specialized committees, strategic direction from senior management, and
Awarding Authority Brand Finance
operational execution by functional departments. This framework distinctly delineates the responsibilities of each entity
regarding corporate social responsibility. The bank effectively promotes its sustainability philosophy and commitments to
Honor 75th in the Top 100 Chinese Banks 2025
stakeholders through a systematic optimization and enhancement of its mechanisms.
Awarding Authority China Banking Association
Changshu Rural Commercial Bank Governance Structure for Sustainability
Honor First Place in the Comprehensive Score of County-Level rural Commercial Banks
under the 2025 GYROSCOPE Evaluation System
Board and its special committees
Awarding Authority China Banking Association Decision-
making Reviewing sustainability strategies, formulating sustainability policies, and
deliberating on the sustainability report.
Honor Grade A in the 2024–2025 Information
Disclosure Work Evaluation
Awarding Authority Shanghai Stock Exchange Senior management
Management Advancing governance in sustainable development, clarifying strategic plans,
Honor 2025 Tianji Award for Banks with
enhancing systems for implementation, and rigorously evaluating the effectiveness
Regional Impact
of various initiatives.
Awarding Authority Securities Times
Honor 7th Jiangsu Charity Award – Top Charitable
Donation Unit
Awarding Authority Jiangsu Provincial People's Government Functional departments and branches/outlets
Honor 2024 National Excellent Sponsor Rural Bank The responsibilities include managing specific aspects of sustainable development,
Execution
assisting in the preparation of the sustainability report, regularly submitting
Awarding Authority China Rural Bank Development Forum
management measures, performance indicators, and best practice cases, as well
as organizing the implementation of related activities.
Sustainability Management Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Sustainability Management
ESG Strategy ESG was included into credit approval process by the Bank
Our Bank conducts a comprehensive investigation and assessment of the environmental and
Changshu Rural Commercial Bank demonstrates a strong understanding of national and regional strategic directions. social impacts of our customers and their projects, understands the historical information, current
It firmly adheres to its core market positioning, which focuses on serving agriculture, rural areas, farmers, and micro status and potential issues of customers' environmental and social risks, and timely and accurately
Survey
marks whether the loan is a "green loan" in the credit system. It also focuses on strengthening
and small enterprises. Consequently, the Bank has developed a comprehensive blueprint for sustainable development.
the investigation of the actual pollution discharge of enterprises and the holding status of relevant
We are committed to establishing a distinctive sustainable development model for rural commercial banks, ensuring permits and certificates.
synchronized improvements in operational performance, environmental stewardship, and social benefits. Our Bank conducts strict compliance review on the necessary conditions for the commencement
of project construction (such as compliance with industrial policies and market access standards,
ESG Impacts, Opportunities and Risks project approval, verification or filing procedures, etc.), and focuses on whether the approval or
verification authority has corresponding authority. The focus covers both the legality of the project
Review
commencement procedures and the substantive compliance requirements, including that new
Changshu Rural Commercial Bank effectively integrates the management of ESG-related impacts, risks, and projects must comply with national industrial policies and development trends, and the project
opportunities into its internal management system. It systematically evaluates their potential material effects on the environmental assessment must be consistent with the overall requirements of the planned
business model, operations, development strategy, financial position, operating outcomes, cash flows, financing methods, environmental assessment.
and costs over the short, medium, and long term. Based on this comprehensive assessment, the Bank formulates Our Bank conducts a comprehensive judgment by combining the overall project risks and
favorable factors including environmental and social impacts, proposes the final loan plan, and
targeted response strategies and implements concrete actions to enhance its capacity for sustainable development and Approval
determines reasonable, effective and operable loan disbursement conditions and management
corporate resilience. requirements.
For customers with changes during the credit granting period (such as downgraded environmental
Management Process for ESG-Related Impacts, Risks and Opportunities rating, revoked relevant business qualifications, and unimplemented rectification of relevant
penalties imposed by environmental protection departments), our Bank requires them to
Post-loan implement rectification and timely adjusts the credit granting plan based on actual conditions,
Identification and Assessment
mainly including terminating or temporarily suspending the credit limit, recovering loans in
In alignment with contemporary policies on sustainable development, industry dynamics, stakeholder engagement, advance, optimizing guarantee methods, and formulating repayment plans for implementation of
downward adjustments, etc.
and its operational framework, the Bank systematically identifies key topics across environmental, social, and
governance (ESG) dimensions. Employing a dual-materiality analysis, the Bank prioritizes these issues and
delineates material issues, thereby identifying significant impacts, risks, and opportunities that necessitate focused
attention and management. For further details, please refer to the section on Material Issue Analysis.
ESG Metrics and Targets
Changshu Rural Commercial Bank has established sustainable development metrics and targets that reflect its strong
Monitoring and Management
commitment to environmental protection, social value creation, and governance enhancement. These frameworks
The Bank effectively monitors and manages its impacts, risks, and opportunities by establishing comprehensive management provide clear directions and measurable pathways for the Bank’s continued development.
systems, clarifying monitoring procedures, and implementing robust control measures.
Risk Management: The Bank integrates identified material risks—such as credit risk, compliance risk, and reputational risk—into
its enterprise-wide risk management framework, ensuring a cohesive approach to risk oversight. Environmental Social Governance
Opportunity Management: Material opportunities, particularly those arising from the green transition and digital transformation,
are seamlessly incorporated into the Bank’s strategic business planning. Higher proportion of Deeper inclusive finance ESG structure improvement
green credit
Impact Management: The Bank takes a proactive stance in preventing and mitigating negative impacts through the formulation Customer rights and data Transparency and
of rigorous risk management policies, the application of stringent credit underwriting criteria, and the establishment of effective
Lower carbon emissions security information disclosure
communication and complaint mechanisms. Additionally, it actively promotes and amplifies positive impacts by directing fund
flows, developing specialized products, and effectively capturing and communicating the social and environmental benefits in own operations
Employee development
achieved across key sectors.
Development of climate and diversity & inclusion
To maintain alignment with strategic, management, and business objectives, the Bank implements a hierarchical objective system
risk management
that tracks and adjusts progress, while setting key performance indicators (KPIs) to ensure effective execution and performance
evaluation. mechanisms
Sustainability Management Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Sustainability Management
While focusing on its own high-quality development, Changshu Rural Commercial Bank attaches importance to the
Stakeholder Communications legitimate rights and interests of stakeholders, and strives to understand and actively respond to their expectations and
demands.
Stakeholder
Governmental and Shareholders and
Employees Customers Suppliers Media and Community
regulatory authorities Investors
Expectations and
Compliant operations and risk
Effective governance mechanisms
control Employee rights and care Customer communication and services
Demands
Procedure-based disclosure Supply chain management Social welfare campaigns
Climate change response Employee training and development Customer privacy protection
Smooth communication channels Cooperation with integrity Community relationship building
National strategy alignment Employee health and safety Customer rights protection
Sustained investment returns
Local development support
Governance and risk control
Lawful tax payments Improving management policies
Channel and
Routine reporting and interim Customer satisfaction survey
Response
Worker Congress
Green finance announcements Customer feedback mechanism Better procurement policies Diverse -channel communication
Employee training and promotion
Implementation of national policies improvement Adherent to bidding procedures Community activity participation
Investor discussions/email/phone
Employee care and activities calls
Assuming social responsibilities Better customer complaint handling Lawful contract performance
Continuous performance delivery
Sustainability Management Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Sustainability Management
Results of Material Issue Determination
Material Issue Analysis
Changshu Rural Commercial Bank is steadfast in enhancing its identification and management of material issues. •ESG Materiality Matrix
By conducting thorough policy trend analyses and industry benchmarking, along with considering both impact and
financial materiality, the Bank actively engages stakeholders through electronic questionnaires and other methods.
This comprehensive approach allows it to effectively identify relevant topics, guiding the Bank’s targeted efforts toward
advancing sustainable development. Climate change response
Corporate governance
Stakeholder communications
Information security and customer privacy
Employee responsibility
Material Issue Determination Process Supply chain security
Technology ethnics Resource utilization
Equal treatment of small
ESG management
Circular economy
and medium enterprises
Anti-bribery and anti-corruption
Rural revitalization
Digital transformation Risk control
By referencing the core indicators outlined in both domestic and international ESG reporting Social contribution
and compliance
guidelines—such as the Guide No.4 for Self-Regulatory Supervision on Listed Companies Fair competition
Anti-money laundering
Product & service safety and quality
of the SSE — Compilation of Sustainable Development Reports (Revised in 2026) and Waste management Due Diligence
Identify Pollutant management
Guidelines No. 14 of Shanghai Stock Exchange for Self-Regulation of Listed Companies—
Environmental compliance
Sustainability Report (Trial) and Sustainability Reporting Standards (GRI Standards)—the Ecosystem and Innovation driven
Impact Materiality
biodiversity
Bank systematically identified key ESG issues in relation to national policies and industry
characteristics.
Financial Materiality
We executed a dual-materiality survey on ESG issues among stakeholders using online Environmental Social Governance
questionnaires. The survey results facilitated a quantitative analysis and issue prioritization, Assess
enabling us to assess the impact materiality and financial materiality of each issue effectively.
•ESG Materiality List
privacy
medium enterprises
quality
Spotlight Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Spotlight
Taking the Five Initiatives to Inclusive Finance
Spotlight Embark on a New Journey of Changshu Rural Commercial Bank is committed to advancing the real economy by prioritizing support for micro
Serving the Real Economy and small enterprises. The Bank offers single-borrower credit facilities of up to RMB 10 million, ensuring that
financial resources are accessible to those who need them most. By strategically deepening its engagement within
local micro and small enterprise clusters and specialized markets, the Bank optimizes access conditions to better
serve its clientele. Embracing a business philosophy centered around going smaller, going deeper, going credit-
based, and going digital, the Bank is firmly rooted in the county-level economy. This targeted approach enables
Leveraging its geographical advantages and unique business characteristics, Changshu Rural Commercial Bank the provision of tailored financial solutions for diverse customer segments. Additionally, the Bank is enhancing
actively implements national strategic initiatives aimed at fostering high-quality financial development. The Bank support for credit loans to micro enterprises and individual businesses with strong growth potential and solid
systematically advances the strategic framework of the Five Areas of Finance, with a core emphasis on inclusive creditworthiness, thereby effectively bolstering their operational stability and promoting sustainable development.
finance. It diligently enhances services tailored to micro and small enterprises, agriculture, rural communities, and By the end of 2025
farmers, while reinforcing its primary responsibility to support the real economy. In addition, the Bank strategically
develops technology finance to empower the growth of innovative science and technology enterprises. It Number of Micro Amount of Credit Facilities Number of Inclusive
and Small Enterprise Extended to Micro and Small Finance Service Outlets
robustly promotes green finance to facilitate the attainment of China’s Dual Carbon goals. Furthermore, the Bank Customers Supported Enterprises (RMB 100 million)
proactively plans for pension finance, catering to diverse and comprehensive life-cycle pension security needs.
Accelerating the digital transformation of its financial services, the Bank utilizes technology to drive product 218,522 1,065 49
innovation, optimize processes, and enhance risk management. Ultimately, Changshu Rural Commercial Bank
is dedicated to establishing a distinctive and sustainable modern financial service system that demonstrates The Bank has implemented an innovative On-site Credit Approval model that incorporates Remote Due Diligence
regional leadership, thereby injecting significant financial momentum into the high-quality development of the capabilities specifically for micro and small enterprises. This model streamlines the application process through a
prioritized green channel, allowing small loans to be assessed and approved on-site, with approval notices issued
local economy and promoting common prosperity. immediately upon departure from the client’s location. Consequently, this initiative reduces operational time for
account managers by over four hours, decreases credit processing time by more than six hours, and enhances
Outstanding Unit in Digital AI+ Pioneer Enterprise Leading the In 2025, the Bank introduced the Lexiang Loan product to effectively address the financial needs of inclusive
Award for Payment Service
RMB Pilot Program Future finance customer segments, catering to both production and business operations as well as daily consumption.
Optimization
This innovative product encompasses a diverse range of customer profiles. Beyond catering to micro and small
enterprise owners and individual businesses, it extends credit support to non-traditional customer segments.
Suzhou Digital RMB Promotion China UnionPay Jiangsu Changshu Municipal Development
Therefore, small business groups—including street vendors, mobile traders, small farmers, and those within
Leading Group Branch and Reform Commission flexible employment—are all eligible to apply.
Lexiang Loan Provides Precise Support to Micro and Individual Businesses, RMB 100,000
Provincial Rural Commercial Banks New Quality
Outstanding Organizer of Jiangsu Financial Industry Case Quick Loan Resolves Urgent Needs of Renovation Business Owner
Productive Forces Youth Innovation - Data Modeling
Digital Transformation Employee Skills Competition Competition (Third Prize in Digital Risk Control)
Mr. Pan, a customer involved in the renovation industry in Yangzhou, faced significant challenges this
Jiangsu Financial Trade Union Jiangsu Rural Commercial United Bank year due to adverse conditions in the real estate sector, leading to suboptimal accounts receivable
collections and a consequent tightening of capital. When he sought a loan from a large state-owned
Outstanding Case for Inclusive Mobile Banking
Excellent Green Finance
Practice
on WeChat transfers for transactions. However, during an on-site marketing visit, the Bank’s account
manager identified Mr. Pan’s funding requirements and recommended the Enjoy Loan product. The
Cailianshe & China (Shanghai) Pilot Free Trade Bank efficiently processed a RMB 100,000 loan, disbursed on the same day, effectively addressing
CFCA Electronic Banking
Zone Administration Lujiazui Bureau Mr. Pan’s working capital concerns. He is now consistently making repayments.
Spotlight Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Spotlight
Case Shengyi Loan Resolves Early-Stage Business Challenges
In response to the national strategic initiatives aimed at bolstering high-quality development, Changshu Rural
Mr. Ren, a client of Changshu Rural Commercial Bank, operates a family farm in Chengwu Town, Commercial Bank leverages its competitive advantages in micro and small business finance, alongside its
Jurong City. Earlier in his career, he acquired cultivation techniques for Qiuyue Pears while working operational capabilities as a medium-sized bank. The institution has established the strategic positioning of
outside his hometown. However, due to his wife’s illness and the responsibility of caring for their Changshu Rural Commercial Bank Micro-Venture Capital (Changyin Micro-VC) within the realm of technology
children, he returned home to establish a fruit tree business. Confronted with a lack of funds for initial finance. By cultivating unique expertise in its First Innovation, First Loan offerings, the Bank effectively targets early-
land reclamation, Mr. Ren received valuable assistance when a bank account manager visited him, stage customer segments marked by technological originality, thereby positioning itself as a leading provider of first-
learned about his challenges, and facilitated a RMB 150,000 Shengyi Loan to address his startup time lending services. Embracing the ethos of Two Commitments, Two Innovations—Dedication and Determination,
capital needs. As a result, the orchard is now thriving, significantly enhancing the family’s living Innovation and Creation—the Bank partners with enterprises on their developmental trajectories, offering a range of
standards. This case exemplifies how inclusive finance not only supports agricultural ventures but diversified financial services throughout the entire lifecycle of technology firms. This approach solidifies Changshu
also empowers rural households to realize their entrepreneurial aspirations and build wealth. Rural Commercial Bank’s distinctive brand within the technology finance sector.
Changyin Micro VC Architecture Implements the Bank’s “12345” Development Strategy
Technology Finance
Changshu Rural Commercial Bank is strategically committed to advancing technology and innovation finance by
establishing a specialized service system. Informed by extensive industrial research, the Bank has developed the 01 Uphold One Original Aspiration: Serving Micro and
Implementation Plan for High-Quality Development of Technology and Innovation Finance during the 15th Five-Year Small Enterprises
Plan Period. By offering exclusive financial products and tailored services, the Bank effectively meets the distinct needs
of high-tech enterprises, directing dedicated credit resources to stimulate innovation. Moreover, the Bank fortifies
collaborative partnerships with governmental agencies, industrial parks, and venture capital firms to cultivate a robust
and Sustainability Outside the Bank
technology and innovation ecosystem. This initiative promotes an integrated model of financial services characterized
by cohesive coordination among government, bank, park, and investment stakeholders. This comprehensive approach
significantly enhances the growth and development of technology enterprises. 03 Adhere to Three Strategies: Differentiated Competition,
Independent Management, and Integrated Head-office
The Bank strategically targets key high-tech industrial chains, including sectors such as new energy, new materials, & Branch Collaboration
aerospace, the low-altitude economy, quantum technology, hydrogen and nuclear fusion energy, and Embodied AI. It
fosters collaborative engagement among government entities, industry stakeholders, academic institutions, research
organizations, and the banking sector to facilitate a virtuous cycle that connects Technology-Industry-Finance. The
scale Tech-oriented Enterprises, Small-scale Sci-tech
Bank is leading a transformation of its services from traditional financing to a more integrated financing plus intelligence
Enterprises, High-value Sci-tech Enterprises, and
integration approach. This shift aligns with macroeconomic trends in industrial upgrading and transformation, thereby
injecting robust momentum into high-quality development. Furthermore, the Bank is committed to establishing itself as a Cultural and Creative Enterprises
benchmark for technology and innovation financial services among county-level banks.
Technology Finance Development Plan & Objectives of Changshu Rural Commercial Bank
the "Five-in-One" Structure Composed of Government
Departments, Equity Investment Institutions, Industrial
Further adjust the FTP pricing Cultivate a team of Implement separate Parks, Sci-tech Service Intermediaries, and Upstream
and interest rate authorization specialized customer management for and Downstream Partners of the Industrial Chain, with
for technology and innovation managers for technology technology and innovation Independent Management as the Goal
loans and innovation finance financial business
Spotlight Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Spotlight
By the end of December 2025, the Bank’s technology enterprise By the end of December 2025 New Digital Ecological Services Launched in 2025
loan portfolio comprised over 2,300 borrowers, with outstanding loan
balances exceeding RMB 15.6 billion. More than 350 technology Outstanding Loan Balance
enterprises have secured investments from market-oriented equity to Technology Enterprises Launched one-click third-party payment binding feature on mobile banking, mini-programs,
investment institutions, highlighting their robust potential in the capital (RMB 100 million) VTM/STM terminals
market. Through integrated sign-up one-click card binding, including WeChat Pay, Alipay, Pinduoduo, Douyin,
to seconds, enhancing user experience.
Case Supporting the Development of a Specialized Medical Food Enterprise
Independently developed corporate mobile banking HarmonyOS application
An enterprise in Wuxi City stands as the first domestically funded specialized medical food (FSMP) We have thoroughly mastered the domestically developed ArkTS language technology and created
company, occupying a leading position within the emerging FSMP sector. The Bank extended RMB 3 a native HarmonyOS application entirely through our own efforts, resulting in approximately RMB
million in credit facilities to this enterprise. Through comprehensive research, the Bank identified that 360,000 in savings on research and development costs.
the enterprise’s online mall depended on third-party payment settlement, which incurred substantial
transaction fees of 3%. In response, various departments within the Bank collaborated to develop an
Enhanced the Community Steward mini-program
integrated Credit + Payment Collection solution geared toward fostering technology and innovation.
Specifically, we helped the client connect to our acquiring system and reduce the service fee to 2%, The wellness and rehabilitation module, encompassing services such as physical therapy and
resulting in a 1% savings per transaction and clearly quantifying the cost advantage through data. In massage, alongside pension courses like yoga, has been successfully launched to deliver users a
addition, integrating acquiring scenarios enables the client to monitor cash flow in real time. comprehensive range of non-financial services.
Digital Finance New Digital Scenario Services Launched in 2025
Changshu Rural Commercial Bank embraces integration, digitalization, and ecological principles as its core
We have developed a differentiated fund-splitting model that is adaptable to
guiding tenets. By harmonizing business with data, technology, and operational processes, the Bank effectively
various scenarios, offering merchants secure, compliant, flexible, and efficient
transcends traditional siloed service models, forging a path toward integrated development. Through strategic
support for fund-splitting transactions. To date, six distinct fund-splitting
collaborations with technology firms and third-party platforms, it expands service scenarios, enhances application
scenarios have been implemented, resulting in 566 transactions totaling RMB
efficiency, and bolsters operational effectiveness, thereby embarking on a robust digital transformation journey.
Intelligent Fund 1.37 million. Additionally, we have successfully opened 23 new corporate
By implementing an open banking system and fostering cross-sector collaborations, the Bank constructs a
Splitting accounts and added 147 new Code Payment merchants.
comprehensive financial ecosystem, confidently pursuing innovative business growth along an ecological
development trajectory.
In 2025, the Bank decisively advanced its ecological and scenario-based applications, proactively developed
intelligent platforms, and promoted the integration of financial and non-financial services, embedding technological
solutions throughout daily operations.
Spotlight Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Spotlight
Intelligent Scenario Cases of Changshu Rural Commercial Bank
Leveraging big data technology to assist foreign trade enterprises in
identifying potential customer segments, the Bank offers a comprehensive
suite of online financial services, including international settlement, trade
financing, foreign exchange transactions, and business inquiries. To date,
Changyin 10 cross-border enterprises have successfully registered.
Cross-Border Search
An advanced management service platform has been established for
housekeeping companies and community services. Currently, the platform
hosts five registered merchants, has processed 105 orders, and acquired
Smart
Housekeeping
e-Drive Finance offers comprehensive fund Smart Canteen covers more than 220
By the end of 2025
custody services for driver training institutions, canteens and serves over 30,000
supporting over 100 driving schools and people.
Number of Personal Mobile Monthly Active Personal Mobile Number of Visits by Mobile
Banking Users by the end of Banking Users in 2025 (10,000) Banking Users in 2025 (10,000)
Number of Transactions Processed by Transaction Value Processed by Mobile
Mobile Banking Users in 2025 (10,000) Banking Users in 2025 (RMB 10,000)
The Bank’s mobile banking app has surpassed 2 million users, reflecting a year-on-year increase of 9.5%. It
achieved a peak monthly active user (MAU) count of 750,000, representing a 15.2% rise, and facilitated a total
transaction volume of 270 billion yuan. Furthermore, the Bank has successfully implemented multi-channel
Ten Changyin self-service machines have The Three Benefits platform of Haitang
collaborative outreach through integration with WeCom. By leveraging a robust big data-powered risk control
been deployed, facilitating both convenient Shop has successfully registered over
system characterized by precision profiling and real-time monitoring, the Bank ensures the utmost security of its
transactions and effective brand promotion. 200,000 union members.
customers’ funds and information.
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Case Digital RMB Applications
The Bank has achieved several innovative breakthroughs in the application of digital renminbi. In
the realm of community waste sorting, it has collaborated with Qinchuan Subdistrict to launch a
digital renminbi point rewards scheme, which spans multiple communities and connects with over
the nation’s first projects utilizing the Multi-CBDC Bridge, with a business volume of RMB 10.001
million. This initiative provides an efficient cross-border payment channel for small and medium-
sized foreign trade enterprises. Furthermore, in the context of medical payments, the Bank
partnered with the municipal Health Commission to integrate 17 township hospitals and 844 medical
insurance-designated institutions across the city into the digital renminbi settlement system, with
total transactions surpassing RMB 4.7 billion, thereby optimizing the medical payment process.
Additionally, a digital renminbi demonstration site has been established at the 5A-level Shajiabang
Smart Campus provides convenient solutions for Smart Property supports over 60 property Scenic Area, showcasing integrated applications across multiple scenarios.
partner schools, serving more than 9,000 students companies in their digital transformation efforts.
annually.
Feiyan Shouyinbao delivers advanced intelligent Smart Auto Life effectively integrates a multitude
acquiring services to over 150 merchants. of benefits for vehicle owners, boasting a user
base exceeding 6,000 individuals.
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Pension Finance In 2025, the Bank actively promoted the Feiyan Songfu services in rural communities and the Feiyan Songqing series in
urban areas. The Bank executed age-friendly upgrades to 503 ATMs and 270 STMs located at branch outlets. Additionally,
it introduced a Friendly Version interface alongside dialect-specific customer service. The establishment of 20 inclusive
Changshu Rural Commercial Bank is strategically positioning itself to capitalize on the reallocation of
service points and the provision of 308 door-to-door services further exemplify this commitment. Furthermore, the Bank
residents’ wealth in the post-real estate era. The Bank is actively engaging in the pension finance sector and is
launched 10 online courses focused on pension finance, attracting a cumulative total of 9,705 individuals. In collaboration
systematically developing a comprehensive financial service system that addresses the full life cycle of pension
with medical and public welfare institutions, such as the China Ageing Development Foundation and the Changshu Pension
planning. Committed to excellence, the Bank aims to provide professional, reliable, and holistic pension solutions
Promotion Association, the Bank conducted 149 chronic disease screening sessions, effectively serving 6,708 individuals and
that empower customers to achieve secure and sustainable retirement goals.
establishing over 3,974 household files.
Pension Finance Development Plan of Changshu Rural Commercial Bank
In the short term, we will strategically utilize low-risk products, such as insurance, as an entry point to effectively
address customers’ demands for stable pension reserves.
In the medium to long term, we are committed to enhancing our product portfolio by integrating a diverse array of
asset allocation tools. This includes deposits, large-sum certificates of deposit, bank wealth management products,
commercial pension insurance, health insurance, gold, and mutual funds.
Feiyan Songfu and Feiyan Songqing Pension Finance Course Cooperating with Medical and
Series Services Delivery Public Welfare Institutions to
The Retail Banking Department of the Bank serves as the primary unit for pension finance, establishing a robust cross-
Provide Bone Density Testing
departmental coordination mechanism. Initiatives such as pension benefits deposited onto cards and enhancements for
social security card customers are integrated into core performance assessments, thereby creating a dual safeguard system
Promoting Elderly Care Services through Projects under the China Aging Development
encompassing both strategy and evaluation. Case
Foundation
By the end of 2025
The Bank has actively collaborated with initiatives under the China Aging Development Foundation to
enhance elderly care services. To begin, the Bank has established public service stations as part of the Senior
Cumulative Social Security Number of Female Clients Number of Male Clients Aged Rehabilitation Project and launched a province-wide, free arteriosclerosis screening program aimed at one million
elderly individuals. This program promotes early intervention, effectively mitigating the risk of cardiovascular
Cards Issued (10,000) Aged 55+ with Net AUM Growth 60+ with Net AUM Growth
diseases such as cerebral infarction and myocardial infarction, ultimately enhancing the quality of life for the
(10,000) (10,000) elderly population. In addition, the Bank has integrated medical resources from various partners, including the
Second Hospital and Yuying Hospital, as well as other Grade II Class A and Grade III Class A medical facilities.
density tests. The Feiyan Community Steward Mini Program connects to the chronic disease screening platform
of the Aging Development Foundation, allowing for seamless data sharing and the development of comprehensive
Number of Clients with Average Daily Balance of Number of Zunlao Card family life-cycle health records. Moreover, the mini-program provides a range of supporting benefits, such
as financial incentives, including card issuance benefits for third-generation social security cards, as well as
Pension Benefits Deposited Demand Deposits from Pension Disbursement Transactions
advantages for newly added pension agency and transfer services for existing customers. It also offers livelihood
to Cards (10,000) Clients (RMB 100 million) (10,000) service benefits, including JD home services and community group purchasing options. Through these initiatives,
the Bank has successfully established a robust brand that integrates wealth management, health care, and
Amount of Zunlao Card Number of Elderly Meal Number of Age-Friendly
Disbursements (RMB Assistance/Canteens Branches Across the Bank
Spotlight Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Spotlight
Green Finance Green Finance Management Duties
To align with the developmental trends in green finance over the next five years, the Bank has undertaken significant measures
to implement the directives established by the Fourth Plenary Session of the 20th CPC Central Committee, particularly the
Board of Directors
objective of building a modern environmental governance system. In order to address the pressing needs for economic and
social transformation towards green and low-carbon initiatives, as well as to support the goals of carbon peak and carbon
The Board of Directors holds primary responsibility for green finance, tasked with determining the
neutrality, the Bank revised and released the Green Finance Development Strategy and Implementation Outline (2026–2030) in
Green Finance Management, which delineate departmental responsibilities, outline key tasks, and enhance support for green, proposed by senior management, as well as the related reports submitted. Additionally, the Board
low-carbon, and circular economic development. These efforts are poised to provide substantial financial resources, thereby supervises and evaluates the strategy’s implementation, ensuring the appointment of at least one
contributing decisively to the realization of a Beautiful China and the achievement of a modernization characterized by the member with expertise in green finance.
harmonious coexistence of humanity and nature.
The Strategy and Agricultural, Rural, and Farmer Finance Committee is responsible for supervising
Basic Principles and Strategic Objectives for Green Finance Strategy the implementation of the green finance strategy.
The Nomination and Remuneration Committee is responsible for incorporating implementation
Uphold green development Uphold risk controllability
Basic performance into senior management assessments.
Principles
Uphold collaborative efforts The Audit and Consumer Rights Protection Committee is responsible for auditing ESG
implementation.
Build a distinctive organizational structure and support system for green
finance
Expand green finance scale and enhance service characteristics
Senior Management
Strategic Develop an intelligent risk control system for green finance
Objectives
Strengthen professional capabilities and explore carbon accounting system The Headquarters of the Bank has established a Green Finance Committee tasked with the
development for green finance comprehensive implementation of initiatives related to green finance, in alignment with the
development strategy set forth by the Board of Directors. The Committee is responsible for making
Advance internal green and low-carbon transformation and fulfill corporate
informed decisions regarding objectives, mechanisms, processes, and significant issues pertaining
responsibilities
to green finance. Furthermore, it delineates the division of responsibilities for executing the
green finance strategy, implements internal controls, and conducts evaluations for major targets.
Organizational Structure The Committee provides an annual report to the Board, detailing the progress in green finance
The Bank has established and continuously refined a comprehensive green finance organizational structure that aligns with the development, and ensures the submission and disclosure of relevant information to the National
unique characteristics of rural commercial banks, particularly in their service to agriculture, rural areas, and farmers (the Three Financial Regulatory Administration, its local offices, and the public as mandated.
Rural Issues) and county-level economies. A vertical green finance management framework has been built, clearly defining
Under the Green Finance Committee, an Office and several Working Groups—including the Green
responsibilities at the board, the senior management, and professional department levels. This structure effectively integrates
Finance Policy Research and System Development Group, the Green Finance Marketing and
climate change initiatives and other sustainability-related matters into the overall governance mechanism. Furthermore, the
Bank has enhanced the green finance incentive and evaluation system by incorporating green finance and carbon emission- Business Promotion Group, the Green Finance Brand Building and Image Enhancement Group,
related indicators into its performance assessment framework. By establishing a robust green finance evaluation indicator and the Green Finance Internal Performance Management and Transformation Group—are
system, the Bank conducts comprehensive assessments across various dimensions, including the proportion and growth rate established to effectively promote and implement the initiatives determined by the Committee.
of green finance activities, as well as risk management. This approach guides resource allocation toward green industries and
promotes the seamless integration of banking operations with green development strategies.
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Representative Green Finance Innovative Products of Changshu
Headquarters Departments
Rural Commercial Bank
Each department effectively executes green finance-related tasks within its designated scope of Su Carbon Finance
responsibilities.
This product is a working capital loan provided to agriculture-related, micro and small enterprises,
as well as private enterprises listed in the Jiangsu Province Central Bank Fund Key Supported
Green Enterprise Directory. It is specifically designed to finance energy conservation and carbon
Branches reduction projects or to meet the working capital needs that arise from the daily operations of
energy-saving and carbon-reducing enterprises.
All branches rigorously adhere to the directives from the Headquarters while implementing a “top
leader” accountability system. They develop and enhance specialized leadership and coordination
mechanisms for green finance, assigning specific departments as the principal management units. Environmental Protection Loan
This strategic approach ensures comprehensive coordination and effective execution of all green
This loan initiative is collaboratively established by the Jiangsu Provincial Department of Finance,
finance initiatives across the organization.
the Jiangsu Provincial Department of Ecology and Environment, and the Jiangsu Provincial
Rural Credit Cooperatives Union. By creating a risk compensation fund pool for ecological
The Bank is committed to expanding its portfolio of green finance products, guided by a forward-thinking and environmental protection projects, it enhances loan credit and provides risk compensation
development philosophy and its unique business characteristics. By focusing on the green financing needs for enterprises within Jiangsu Province. This support encompasses pollution prevention and
associated with the Three Rural Issues—agriculture, rural areas, and farmers—as well as the requirements of control, ecological protection and restoration, environmental infrastructure construction, and the
micro and small enterprises, the Bank has introduced an array of innovative, standardized lending models and development of the environmental industry.
low-carbon finance products. These include Su Carbon Finance, Solar Distributed Power Generation Energy
Mortgage Loans, Environmental Protection Loans, and Pollution Discharge Rights Loans. Furthermore, the
Bank effectively facilitates financing for businesses that leverage pollution discharge rights, carbon emission
Pollution Discharge Rights Loan
rights, and other environmental rights as collateral. This strategic approach enhances financing accessibility for These are working capital loans in RMB, sought by borrowers who possess pollution discharge
enterprises within green industries, thereby driving persistent innovation in green finance. rights acquired through a paid process and validated by pollution discharge permits. The loans
serve primarily to meet funding needs associated with energy conservation and environmental
protection transformations, as well as for daily production and operational activities.
Solar Distributed Power Generation Energy Mortgage Loans
These are RMB loans provided to purchasers of solar distributed power generation equipment
for self-use or lease operations. The funds are specifically designated for acquiring solar energy
equipment from manufacturers.
Spotlight Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Spotlight
Issuing RMB 470,000 Photovoltaic Mortgage Loan to Support Distributed Rooftop
Case
Power Station Construction
Case Annual Treatment/Utilization of 47,020 Tons of Hazardous Waste Project
A customer of the Bank, an energy technology company based in Suzhou, aims to construct photovoltaic
power generation stations on the rooftops of the Tangqiao Village Committee in Meili Town and a textile
The construction unit of this project is an environmental protection technology company located in
technology company in Changshu City. The combined rooftop area spans 2,000 square meters, featuring
Wuxi City, with a total investment amounting to RMB 59.97 million. This includes RMB 17.97 million
installed capacities of 150 kW and 120 kW, respectively. The total registered investment required for the
in project capital and RMB 42 million in bank loans. The Bank has provided the enterprise with a
project is approximately RMB 680,000. To facilitate this initiative, the customer sought financial support.
project loan credit facility totaling RMB 29.5 million. By the end of 2025, the outstanding balance of
After thorough investigation and subsequent approval, the Bank confidently issued a "Solar Distributed
the project loan was RMB 29 million.
Power Generation Energy Mortgage Loan" of RMB 470,000 to the customer, thereby significantly
advancing the construction of this promising project.
Case New Wastewater Treatment and Reuse Project
RMB 10 Million Fixed Asset Loan Supports Textile Technology Enterprise in Building a
Case
Modern Green Printing and Dyeing Benchmark
This project represents a significant investment by an energy-saving technology company located
A textile technology company in Jiangsu has secured a fixed asset loan of RMB 10 million from the in Changshu City, amounting to RMB 73 million. The Bank has extended a project loan of RMB
Bank to finance equipment costs associated with its textile printing and dyeing project. Initiated in 2024, 43.7 million to support this initiative. By the end of 2025, the outstanding balance on the project
the project is currently in the completion acceptance phase, with equipment being installed in stages. loan stands at RMB 25.94 million. The investment focuses on wastewater treatment and its reuse,
Production is scheduled to begin in the third quarter. This initiative aligns with the strategic directions classified under the green loan directory as a Green Industry Loan dedicated to the upgrade of green
of technological innovation, intelligent manufacturing, and green low-carbon practices. The company infrastructure, specifically the construction and operation of wastewater and sludge treatment and
is actively collaborating with leading universities to develop and apply green chemicals and enhance disposal facilities.
printing and dyeing wastewater recycling processes, thereby continuously improving its operational
capabilities. Through comprehensive measures, the project aspires to establish a modern green printing
and dyeing enterprise characterized by resource efficiency, technological advancement, and stringent
environmental compliance.
Precise Support for Local Environmental Technology Enterprise to Overcome
Case
Di?culties
An environmental technology company located in Jiangsu serves as a professional technical service
organization specializing in environmental testing and consulting services for environmental protection.
The company is dedicated to establishing itself as a leading third-party professional testing institution
within the Changshu region. However, due to prolonged accounts receivable collection periods, the
company faced challenges with its working capital. In the third quarter of 2025, to ensure the company’s
continued operations, the Bank provided a revolving loan of RMB 3 million, primarily allocated for
project consulting fees. The customer has assembled an advisory team that includes national research
institutions, prestigious universities, and skilled professionals, all committed to advancing comprehensive
efforts in environmental protection, safety, and occupational health. Their well-equipped testing
instruments enable them to cover all essential parameters related to environmental protection and its
associated fields effectively.
Governance Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Governance
Governance
Safeguarding Development for Long-Term
Success
Changshu Rural Commercial Bank firmly establishes
itself at the forefront of Party-building leadership by
enhancing its modern corporate governance framework,
reinforcing risk prevention and control measures, and
advancing digital transformation initiatives. Committed
to upholding business ethics, the Bank lays a solid
foundation of sound and compliant operations that
fosters sustainable, high-quality development.
Percentage of Independent Number of Attendances in Legal Number of Attendances in
Directors (%) and Compliance Trainings Legal Publicity and Education
Number of Attendances in Anti- Investment in R&D and Technological
Money Laundering Trainings Innovation (RMB 10,000)
Responses to UN SDGs
Governance Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Governance
Upholding Party-Building Party’s Ideological Building
The Bank is steadfast in its commitment to enhancing the theoretical knowledge of Party members, rigorously studying
and implementing the spirit of the Fourth Plenary Session of the 20th CPC Central Committee. It effectively combines
Changshu Rural Commercial Bank confidently adheres to Party-building, prioritizing political development as its guiding
intensive and regular education through various initiatives, including the Party Committee theoretical center group
principle. It enhances its organizational system, emphasizes the growth of Party member teams, and fortifies the
learning, on-site study tours, and specialized reading sessions focused on the Fourth Plenary Session. This multifaceted
integration of the Party’s innovative theories. By strengthening the management of ideological positions and promoting
approach fortifies the ideological foundation of its members. Furthermore, the Bank has innovated the Feiyan Party
collaborative Party-building initiatives, the Bank actively enhances ethical conduct and governance, thereby firmly
Building, an online learning model, ensuring comprehensive learning coverage for all Party members and cadres
establishing the correct trajectory for financial development.
throughout the institution.
Party’s Political Building The Bank effectively implements an ideological work responsibility system by establishing a dedicated leading group,
conducting specialized research in the area, and enhancing the management of ideological positions. It strategically
The Bank fortifies the Party’s overarching leadership while deepening the implementation of the First Topic mechanism. utilizes promotional platforms, including the OA website, WeChat public account, and Lanxin broadcast channel.
It establishes a closed-loop workflow that encompasses the stages of studying, comprehending, researching, deploying, Moreover, the Bank actively promotes the Feiyan Party Building brand, reinforcing its image and unwavering commitment
implementing, and executing. Concurrently, the Bank enforces rigorous political discipline and adheres to established to serving the public.
rules. It enhances the protocols for requesting instructions and reporting on significant matters, refines the implementation
measures for the Three-Major and One-Big decision-making framework, clarifies the list of key decision-making items, Special Study Session on Thoroughly Implementing the Spirit of the Central Committee’s Eight-
Case
Point Decision Held in March 2025
and rigorously upholds the principle of democratic centralism.
In 2025, the Bank effectively embraced the integrated approach of learning, inspection, and rectification to thoroughly In March 2025, our Bank convened a specialized study session to comprehensively implement the spirit of
implement the spirit of the Central Eight-Point Decision through comprehensive educational initiatives. The Bank issued the Central Committee’s eight-point decision, ensuring that all Party members fully comprehend the core
the Key Points for Party Building of Jiangsu Changshu Rural Commercial Bank Co., Ltd. alongside the Implementation principles and practical implications inherent in this decision. We aim to cultivate a formidable collective
Plan of the Changshu Rural Commercial Bank Party Committee on In-depth Learning and Education Regarding the effort toward advancing our work and promoting development through exemplary Party conduct and a robust
Central Eight-Point Decision for all Bank Party Members and Cadres. These efforts have successfully embedded the institutional ethos.
principles into the organizational culture, ensuring they resonate deeply, translate into actions, and establish a robust
foundation for future endeavors.
Party’s Organizational Building
The Bank is committed to strengthening its organizational framework by ensuring that all Party work is conducted
at the branch level and that a Party branch is established wherever an institution exists. This approach guarantees
comprehensive and effective coverage of Party organizations. The enhancement of organizational strength is
instrumental in driving the high-quality development of financial operations.
The Bank is committed to the systematic initiative of talent team building, emphasizing the development of its cadre
pipelines and talent pools to enhance critical operations. It consistently fortifies the training of Party organization
secretaries and Party member teams. Utilizing a blend of online and offline methods, the Bank provides specialized
training, including qualification certification for Party affairs workers. This approach cultivates a cadre of Party members
who are politically steadfast, professionally exceptional, and of high moral character, thereby solidifying the foundation for
the Bank’s high-quality development.
Governance Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Governance
Joint Party Building Party Conduct Governance
The Bank has established a distinctive Feiyan Party Building brand that continuously enhances Party building through The Bank has consistently upheld rigorous Party self-governance while reinforcing the principles of Party conduct and
joint construction and collaborative efforts. It has implemented headquarters-to-headquarters paired co-construction maintaining a clean government. By enhancing mechanisms for the prevention and control of integrity risks, intensifying
initiatives between the Headquarters Party Committee and 16 township sub-districts and development zones in warning education, enforcing strict adherence to discipline and regulations, and cultivating a culture of integrity, the Bank
Changshu City. Furthermore, the Bank has engaged in government-bank partnerships with 28 municipal commissions, effectively safeguards compliant operations. Moreover, by promoting the integrated implementation of the Three No-
offices, and bureaus, and has undertaken joint construction projects with 20 key enterprises. These initiatives exemplify Corruption principle, it mitigates financial risks and establishes a robust disciplinary defense for sustainable, high-quality
the Bank’s commitment to fostering collaboration and leveraging alliances to strengthen its Party building efforts. development.
Case Special Initiative named Flying into Local Homes
The Bank has launched a specialized initiative titled Flying to Local Homes. This program involves the active
participation of fifteen first-level branch presidents who have engaged in secondment work within town (sub-
district) Party committees. Additionally, thirty-five second-level branch presidents have taken on roles as
part-time committee members of community grand Party committees, while fifty-eight service managers
serve as part-time committee members of residential area grand branch committees. Furthermore, the
Bank has appointed 172 Feiyan Wealth Creation Specialists who, in response to the specific needs of local
communities, have established paired contacts with 247 grassroots grids in villages. These specialists
work as part-time grid workers, assisting grid leaders in various capacities. The program focuses on five
Party Conduct Governance Actions
key areas: liaison services, volunteer services, propaganda and education services, census services, and
financial services. By facilitating comprehensive grid management, the initiative significantly contributes to
the common prosperity of both urban and rural areas. Improve the Long-Term Mechanism for Preventing and Controlling Integrity Risks
The Bank has developed a comprehensive implementation plan aimed at deepening the investigation and
prevention of integrity risks. This plan concentrates on critical areas and positions of authority, including credit
Joint Party Building Activities
granting, capital management, asset disposal, centralized procurement, information technology development,
and personnel selection, with a particular emphasis on the Three Major and One Big principles. Through a
thorough identification of integrity risk points, the Bank is establishing a robust, long-term mechanism for
preventing and controlling integrity risks. This mechanism will feature standardized processes, effective
strategies, practical systems, and timely early warning systems, ensuring a proactive approach to safeguard
the institution’s integrity.
Intensifying Warning
The Bank deepens case-based moral education, case-based disciplinary education, case-based legal
education, and case-based accountability education. The Bank effectively utilizes warning and educational
functions through the thorough analysis of typical cases. Grassroots Party organizations have organized over
Joint Party Building with Bosideng Kick-off Meeting for the Special Campaign Flying cadres to maintain vigilance regarding discipline and regulations. Furthermore, the Bank enhances moral,
Group into Local Homes disciplinary, legal, and accountability education by employing case-based methodologies.
Governance Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Governance
Governance Structure of Changshu Rural Commercial Bank
Strict Discipline and Rules
Shareholders Meeting
Strategy and Agriculture, Rural Areas, and
The Bank prioritizes the enhancement of integrity education for key personnel by conducting pre-appointment Farmers Finance Committee
integrity discussions for newly promoted mid-level cadres. These sessions are designed to clarify the required Risk Management and Related Party Asset and Liability Management Committee
Transaction Control Committee
standards of integrity and discipline at pivotal moments in cadre development. Additionally, the Bank organizes Internal Control Management Committee
Audit and Consumer Rights Protection Board of Directors
trainings for newly appointed managers, integrating content related to discipline education into the training Committee Risk Management Committee
curriculum. This comprehensive approach effectively establishes a robust defense against unethical conduct in
Nomination and Remuneration Committee Financial Innovation Committee
professional environments.
Financial Integrity and Ethics Committee President's Office Loan Review Committee
Board of Directors Office Technology Management Committee
Cultivating a Culture of Integrity
Investment Decision Committee
The Bank organized two online trainings for the Clean Finance Culture Premium Program, which included a Green Finance Committee
total of seven courses addressing clean culture, compliance warnings, and various related topics, ultimately
engaging 8,000 attendances.
Credit Review Dept
Asset Preservation Dept
Risk Management Dept
Statistics and Data Asset Dept
Planning and Finance Dept
Operation Management Dept
Security Dept
Financial Technology Dept
Audit Dept
Legal and Compliance Dept
Training Center
Organization Dept of the Party Committee (HR Dept)
Strategic Planning Dept (Research Office)
Office
Central Sub-branch
Branch
Directly Affiliated Sub-branch
Business Dept
Finance Dept
Agricultural and Rural
Dept
International Business
Corporate Banking Dept
Bill Business Dept
Investment Banking Dept
Inclusive Finance Dept
Online Banking Dept
Retail Banking Dept
Capital Operation Center
Xingfu Country Bank Co., Ltd.
Headquarters
Microfinance
Additionally, the Bank initiated a Clean Finance, Compliance Enhancement short video competition, receiving
a total of 19 entries. The exceptional submissions were thoroughly evaluated and promoted for learning
throughout the entire organization.
Party Conduct Activities
Outlet
Sub-branch
Asset Management Dept
Fixed Income Dept II
Strategic Client Dept
Green Finance Dept
Fixed Income Dept I
Money Market &
Interbank Dept
Outlet
Middle and Back
Front-office Dept Office Dept
Field Study Tour to Changshu Warning Education and Party
Jiangsu Ganyu Xingfu Country Bank Co., Ltd.
Zhuhai Xiangzhou Xingfu Country Bank Co., Ltd.
Wuding Xingfu Country Bank Co., Ltd.
Yuanmou Xingfu Country Bank Co., Ltd.
Nanhua Xingfu Country Bank Co., Ltd.
Yimen Xingfu Country Bank Co., Ltd.
Jiangchuan Xingfu Country Bank Co., Ltd.
Luoping Xingfu Country Bank Co., Ltd.
Shizong Xingfu Country Bank Co., Ltd.
Luliang Xingfu Country Bank Co., Ltd.
Qujing Zhanyi Xingfu Country Bank Co., Ltd.
Kunming Panlong Xingfu Country Bank Co., Ltd.
Wuxi Binhu Xingfu Country Bank Co., Ltd.
Taizhou Gaogang Xingfu Country Bank Co., Ltd.
Ruyang Xingfu Country Bank Co., Ltd.
Neihuang Xingfu Country Bank Co., Ltd.
Luoning Xingfu Country Bank Co., Ltd.
Yangzhou Gaoyou Xingfu Country Bank Co., Ltd.
Huai'an Xingfu Country Bank Co., Ltd.
Haoxian Xingfu Country Bank Co., Ltd.
Yichang Xingfu Country Bank Co., Ltd.
Tangyin Xingfu Country Bank Co., Ltd.
Changzhou Jintan Xingfu Country Bank Co., Ltd.
Enshi Xingfu Country Bank Co., Ltd.
Yiyang Xingfu Country Bank Co., Ltd.
Supervision Impression Hall Building Activity
Improving Governance Structure
Changshu Rural Commercial Bank is dedicated to enhancing its corporate governance system. In alignment with the
principles of the modern enterprise system, the Bank rigorously complies with the Company Law of the People’s Republic
of China and other pertinent regulations, establishing a robust corporate governance framework.
Governance Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Governance
Board of Directors Nomination and Remuneration Committee
The Bank’s Board of Directors has established the following special committees: Strategy and Agriculture, Rural Areas & In 2025, the Committee convened four meetings, during which it reviewed
Farmers Finance Committee, Risk Management and Related-Party Transactions Committee, Audit and Consumer Rights and adopted ten proposals, including remuneration plans and performance
Protection Committee, Nomination and Remuneration Committee, and Financial Integrity and Ethics Committee. assessment measures for directors and senior management. The Committee took
significant strides in enhancing the remuneration assessment system, refining
incentive and restraint mechanisms, and further standardizing meeting protocols
and work procedures.
Strategy and Agriculture, Rural Areas & Farmers Finance Committee Financial Integrity and Ethics Committee
In 2025, the Committee convened for eight meetings during which it reviewed and In 2025, the Committee conducted two meetings during which it reviewed and
approved 22 proposals. Key items included the report on the implementation of adopted three key proposals, including a work report on financial integrity and
the financial business plan for agriculture, rural areas, and farmers, the overseas ethics. The Committee effectively guided all Bank staff in establishing a strong
investment plan, the ESG report, and the green finance development strategy commitment to compliant and honest practices, while also implementing a
and implementation outline. Additionally, the Committee enhanced its foundational comprehensive system of behavioral norms to uphold financial integrity and ethics
research on issues pertinent to the Board of Directors. throughout the organization.
Board Performance
Risk Management and Related-Party Transactions Committee
In 2025, the Committee convened seven meetings during which it reviewed Number of Board of Board Member Attendance Number of Directors Attending
and approved 43 proposals, including the risk appetite statement, various risk Directors Meetings Held Rate (%) Less Than 75% of Meetings
assessment reports, comprehensive risk management reports, and specialized
reports on related party transactions. The Committee articulated clear perspectives
on risk management practices, effectively guiding and overseeing the Bank’s risk
management and related party transaction review processes. Number of Directors Attending Number of Audit and Number of Nomination and
Less Than 75% of Meetings Consumer Rights Protection Remuneration Committee
Committee Meetings Meetings
Audit and Consumer Rights Protection Committee 0 5 4
In 2025, the Committee convened five meetings during which it thoroughly reviewed
and approved 38 proposals. These encompassed periodic reports, final financial
accounts, budget plans, profit distribution plans, as well as audit reports and working
Board Independence
report for consumer rights and interests protection. The Committee emphasized the
authenticity, accuracy, and completeness of financial reports, consistently engaging
with internal audits and control reports. Additionally, it refined meeting systems and In 2025, independent directors comprised 38.46% of the Board of Directors. No independent director served on more
work processes while enhancing foundational research on issues pertinent to the than three domestic listed companies or five domestic and foreign enterprises. The composition, proportion, and
Board of Directors. qualifications of independent directors fully meet relevant regulatory requirements, ensuring robust governance.
Governance Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Governance
Board Composition
Board Diversity
Metric 2025 Value
The Bank comprehensively evaluates various factors—including gender, age, educational background, professional Total Number of Board Members 13
experience, and skill sets—while actively pursuing a diverse candidate pool that aligns with the Bank’s strategic
objectives. The directors’ professional backgrounds in finance, law, technology, banking, and related fields provide a solid
Number of Female Directors 2
foundation for the Board of Directors to execute its responsibilities effectively and scientifically. Percentage of Female Directors (%) 15.38
Number of Independent Directors 5
In 2025, female directors constituted 15.38% of the Board. Percentage of Independent Directors (%) 38.46
Percentage of Independent Directors with Tenure Exceeding 6 Years (%) 0
Percentage of Independent Directors with Tenure Exceeding 9 Years (%) 0
Percentage of Independent Directors Serving on More Than 3 Listed Companies (%) 0
Board E?ectiveness Percentage of Independent Directors Serving on More Than 6 Listed Companies (%) 0
Percentage of Independent Directors on the Audit and Consumer Rights Protection
The directors of the Bank consistently demonstrate a strong sense of responsibility and professionalism, actively Committee (%)
participating in meetings and fulfilling their duties with dedication. During the reporting period, the Board of Directors Percentage of Independent Directors on the Nomination and Remuneration
achieved an impressive attendance rate of 97.35%. This exemplifies the diligent work ethic of the Board members and Committee (%)
underscores their commitment to facilitating sound decision-making for the Bank’s operation.
During the reporting period, the Board of Directors achieved an impressive attendance rate of 97.35%.
Management Performance
The Bank employs a comprehensive annual salary system for its senior management personnel. This system is
structured around a basic annual salary, a post coefficient, and performance assessment results. The assessment
indicators are designed to evaluate contributions to the real economy, operational efficiency, risk prevention and control,
Board Remuneration Transparency
and overall development quality. Additionally, exceptional achievements or significant advancements in the Bank’s
business development may warrant additional rewards.
The Bank rigorously adheres to regulatory requirements and ensures a standardized approach to the decision-making
process regarding directors’ remuneration. The Nomination and Remuneration Committee, which comprises a majority
of independent directors, evaluates and manages this remuneration effectively. Furthermore, the Bank is committed to In 2025, the Bank comprises seven senior management members, with female executives
constituting 14.29% of the total.
enhancing the transparency of remuneration disclosures, detailing directors’ remuneration in its annual report, while
willingly embracing oversight from shareholders and the market.
Governance Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Governance
Strengthening Internal Control
Audit Training Performance
and Compliance
Number of Audit Trainings Hours of Audit Trainings Number of Attendances in
Audit Trainings
Changshu Rural Commercial Bank effectively coordinates auditing, risk management, legal compliance, taxation, and
anti-money laundering efforts, thereby establishing a comprehensive internal control and compliance framework that
safeguards the Bank’s high-quality and sustainable development.
Case Internal Audit Experience Sharing Meeting
Audit Management To harness collective expertise in audit practices, share
The Bank has established 15 comprehensive policies, including the Internal Audit Charter of Jiangsu Changshu Rural best practices, and elevate the professional competence
Commercial Bank Co., Ltd. and the Audit Work Management Measures of Jiangsu Changshu Rural Commercial Bank of the internal audit team, the Bank conducted an internal
Co., Ltd., as well as the Audit Work Operating Procedures of Jiangsu Changshu Rural Commercial Bank Co., Ltd. These audit experience-sharing meeting. This event fostered the
effectively ensure that audit activities are conducted in an orderly and efficient manner. In 2025, the Bank introduced exchange of working methodologies, facilitated discussions
the Internal Audit Work Plan (2025–2027), which enhances the internal governance framework and reinforces the on complex issues, and allowed auditors to distill practical
implementation of internal audit functions and associated training initiatives. insights. By encouraging experience sharing, we advanced
our capabilities; through the exchange of innovative ideas,
To enhance the intelligence, precision, and efficiency of audit operations while establishing a robust technological we aimed for superior work quality, thereby strengthening
barrier for risk prevention and control, the Bank actively advanced the development of a digital audit system in 2025. the foundation of our internal audit function.
This initiative introduced functionalities such as operation management and off-site modeling, successfully achieving
comprehensive online coverage of on-site audit projects.
Risk Management
Changshu Rural Commercial Bank has developed a robust and comprehensive risk management governance structure.
In 2025, the Bank successfully developed 73 audit models, updated 221 existing models, incorporated
The establishment of a Risk Management Committee, alongside the appointment of a Vice President responsible for
risk management, underscores the Bank’s commitment to effective oversight. Additionally, a dedicated risk management
outputs on 13 separate occasions.
department, along with designated risk officers and credit approvers, ensures systematic evaluation and management of
risks. Credit approvers are strategically positioned at branch banks to engage in the entire lifecycle of credit transactions,
encompassing pre-loan review, loan disbursement, and post-loan management.
Case Development of the EAST Model Set for Village and Township Bank Acquisitions
The Bank has achieved full coverage of all major risks by formulating institutional documents including the
Comprehensive Risk Management Policy, Liquidity Risk Management Policy, Market Risk Management Policy,
In the audit of the merger and acquisition involving three village and township banks under Hunan Huifeng Interest Rate Risk Management Policy for Banking Book, Operational Risk Management Policy and Reputational Risk
Group, the Bank successfully implemented the EAST regulatory data standard alongside innovative audit Management Measures. In addition, it has developed special risk management measures for key business areas such as
modeling techniques for the first time in major M&A projects. By developing the EAST Model Set for Village credit bond investment, derivatives trading and wealth management business, to further standardize business operations.
and Township Bank Acquisitions, we effectively addressed critical challenges, such as inadequate data
foundations and inefficient risk identification in M&A activities. The Bank effectively implements risk inventory-based management by conducting regular tracking and comprehensive
reviews. It continually strengthens its refined risk control management system while enhancing the management and
control mechanisms for risk indicators. Furthermore, leveraging advanced technologies such as big data, artificial
intelligence, and microservices, the Bank adheres to the design philosophy of small platform, large applications.
Consequently, it has developed a unified, intelligent risk control platform tailored for small and medium-sized banks.
Governance Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Governance
Risk Control Measures
Case Risk Prevention and Control
The Bank has issued the Measures for the Administration of Criminal Cases of Jiangsu Changshu Rural Commercial
Credit Risk Management
Bank Co., Ltd. and the Measures for the Accountability of Cases of Jiangsu Changshu Rural Commercial Bank Co., Ltd.,
A comprehensive Bank-wide management framework for Grand Credit and Grand Asset Protection has been providing strong institutional support for case prevention and control.
established, featuring a One Enterprise, One Profile automatic approval system and a robust Nine-in-One
three-dimensional credit risk prevention and control system. The Bank has established a robust organizational system for case risk prevention and control, clearly delineating the
We have enhanced the operational capabilities of the Risk Model Strategy Research Lab, refined the risk roles and responsibilities of various stakeholders. The Board of Directors holds ultimate responsibility for overseeing case
control model and strategy framework, and fortified our digital risk control measures. prevention and control, while senior management is tasked with the implementation of these measures. The Leading
Group for Compliance and Case Prevention plays a pivotal role in coordinating and advancing case prevention efforts
The Sixteen-Grid disposal strategy has been introduced to accelerate risk resolution. This strategy employs
throughout the institution. The Legal and Compliance Department at the Headquarters serves as the primary department
innovative models and methods, including empathetic collection techniques, improved notarization processes,
for case prevention and control, whereas the functional management departments at both the Headquarters and
online pre-litigation mediation, and electronic payment orders.
branches are directly accountable for their respective responsibilities, ensuring a clear division of labor.
The Bank utilizes the provincial compliance system of the United Bank to implement a comprehensive online closed-loop
Liquidity Risk Management
management mechanism for case risk investigation. This process encompasses project initiation, scheduled screening,
We implemented robust asset-liability management mechanisms, strengthened the deposit base, maximized review, and rectification. The Bank recorded zero criminal cases in 2025.
the use of policy tools such as relending and rediscounting, and diversified our sources of liabilities.
We enhanced our position management mechanisms, implemented systems to effectively track significant fund The Bank recorded zero criminal cases in 2025.
movements, established an integrated framework for forecasting, monitoring, financing, and feedback, and
improved our asset-liability management capabilities while bolstering our liquidity safeguards.
Business Risk Management
Operational Risk Management The Bank firmly reinforces risk prevention and control responsibilities at every level of the business front. Through
robust risk management practices, we establish a secure defense mechanism that supports the Bank’s operational
A thorough review of business process risk points and control measures was conducted, resulting in the
development.
formulation of key risk indicators for effective monitoring. Additionally, the implementation of operational
management authorization has been standardized. Credit Approval Risk Control Measures
We have promoted four mechanisms for case prevention and compliance, thereby strengthening the
management of employee abnormal behaviors. Limit Control Hierarchical Approval
The compliance data management platform was significantly enhanced, optimizing the employee compliance Scientific positioning of credit Adhering to the approval
and integrity evaluation system Xiaoyan Credit while implementing an employee classification management Separation of Loan
allocation, improvement of principle of short process for low
system. Approval and Granting
concentration management risk, long process for high risk
Parallel operation
Unified Credit
Management between approvers and
Reputational Risk Management account managers with
Unified reporting, forward-shifted approval,
We implement comprehensive public opinion monitoring and response strategies, enhancing the monitoring unified approval, unified achieving full coverage of
matrix that integrates public opinion software, we-media, and foreign media, thereby reinforcing our early reply, unified post- immediate credit review
prevention of public opinion risks. lending
Governance Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Governance
Legal Compliance Publicity and Education
Risk Management Measures for Bill Business
Accepting Bank Risk Regularly push Monthly Learning and Special Topic Warnings through the Yanxun Platform,
Compliance Risk
newly established Case-Based Red Lines column and Compliance Voices column
Enterprise admission and Implementation of differentiated credit Online
trade background review strategies Supervised
Establishment of dynamic risk tracking and Learning
early warning mechanisms, implementation
Monitoring of discounted of dynamic admission adjustments and limit
controls
fund flows Interest Rate Risk
Daily tracking of rediscount Top Leader compliance lectures and senior management demonstration learning enhance
market prices, formulating Senior compliance education efforts
and publishing specific Leadership-
discount guidance quotes Led Learning
Participation in the United Bank Dingyan knowledge competition
Learning Compliance officer qualification exams and case prevention exams
Through
Competition
Legal Compliance Management Pictures on Legal and Compliance Culture Development
In 2025, the Bank implemented a set of legal and compliance regulations, including the Compliance Policy of Jiangsu
Changshu Rural Commercial Bank Co., Ltd. and the 2025 Annual Opinions on Legal and Compliance Work of Jiangsu
Changshu Rural Commercial Bank Co., Ltd. These initiatives fostered the development of a robust legal and compliant
banking system, ensuring that all Bank operations adhere to relevant laws and regulations, thereby facilitating stable and
sustainable growth.
The Bank has implemented a comprehensive suite of measures to advance the development of a robust compliance
culture. This includes the execution of consistent and structured compliance training and education initiatives, which
cultivate a strong environment of lawfulness, adherence to regulations, and prudent operations. Through specialized
training sessions, case study warnings, regulatory interpretations, and compliance knowledge competitions, the Bank
has effectively ingrained compliance philosophy across all business lines and job roles. Furthermore, it has enhanced
the compliance governance framework, emphasizing active leadership from senior management and engagement
from all staff. This strategic shift has transformed compliance awareness from passive observance to active practice,
thereby solidifying the foundation of risk prevention and control while delivering substantial support for high-quality and
sustainable development.
Leaders Deliver Themed Lectures
Governance Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Governance
Tax Management
The Bank has established comprehensive tax management policies, which include the Tax Administration Measures, the
Measures for the Accounting and Administration of Value-Added Tax, and the Measures for the Administration of Value-
Added Tax Invoices, all specific to Jiangsu Changshu Rural Commercial Bank Co., Ltd. These have been meticulously
developed in accordance with the Enterprise Income Tax Law of the People’s Republic of China and the Individual
Income Tax Law of the People’s Republic of China, as well as other pertinent laws and regulations. The Bank is dedicated
to ensuring full tax compliance by meticulously paying all taxes due and enhancing its overall tax compliance framework.
The Bank has successfully established a comprehensive tax system that encompasses all tax types and the entire tax
administration process. By developing a robust digital tax data system, standardizing the Bank-wide tax management
processes, and enhancing risk monitoring mechanisms, it has achieved an integrated approach to tax risk management.
This system effectively addresses pre-event prevention, in-process control, and post-event evaluation, ensuring the
Bank’s commitment to thorough and proactive tax compliance.
Face-to-Face Compliance Training In 2025, the Bank successfully upgraded its VAT management platform and introduced the VAT input management
module, achieving complete digitalization of electronic invoices and optimizing the invoice utilization process.
Legal Compliance Training Performance
The Bank’s total tax payment for 2025 amounted to RMB 1.51 billion.
Number of Legal and Cumulative Hours of Legal Number of Attendances in Legal
Compliance Trainings and Compliance Trainings and Compliance Trainings
Anti-Money Laundering
in anti-money laundering (AML) efforts. Leveraging robust institutional mechanisms and enhanced technological
capabilities, the Bank has prioritized the improvement of staff competencies. This comprehensive approach has
The Bank prioritizes financial legal publicity and educational initiatives with significant emphasis. It strategically leverages
significantly strengthened its defenses against money laundering, ensuring the fulfillment of its statutory AML obligations.
key periods, such as consumer rights protection publicity activities in March, the concentrated publicity month for the
Moreover, the Bank has actively mitigated money laundering activities and associated illegal actions, thereby effectively
prevention of illegal fundraising in June, and anti-fraud campaigns conducted at the end of each year and the beginning
safeguarding the integrity of the financial market and contributing to social stability.
of the following year. Through a diverse array of online and o?ine channels, the Bank effectively disseminates essential
financial legal information.
Legal Publicity Performance
Number of Legal Publicity and Education Number of Attendances in Legal Publicity and
Activities Education
Governance Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Governance
Institutional Development Awareness Campaigns
In compliance with anti-money laundering laws and relevant regulatory requirements, including the Anti-Money In 2025, the Bank implemented a series of anti-money laundering financial literacy campaigns, successfully engaging
Laundering Law of the People’s Republic of China, the Law of the People’s Bank of China, and the Anti-Terrorism Law over 130,000 participants and distributing 14,872 promotional leaflets.
of the People’s Republic of China, the Bank has established 29 comprehensive anti-money laundering policies. These
policies clearly delineate critical components, including the establishment of anti-money laundering positions and
responsibilities, protocols for reporting large-value and suspicious transactions, procedures for customer due diligence,
Strengthening education and publicity at important time nodes
and processes for customer risk assessment.
The strategic utilization of key dates, including Consumer Rights Protection activities on March 15, National
In 2025, the Bank undertook a comprehensive revision of its Administrative Measures for Anti-Money Laundering Large- Security Education Day on April 15, and summer vacation periods, served to enhance our marketing efforts.
Value Transaction and Suspicious Transaction Reporting, as well as the Administrative Provisions on Customer Due By actively engaging with the public during these pivotal moments, we effectively integrated thematic publicity
Diligence and Preservation of Customer Identity Information and Transaction Records. A significant aspect of this revision campaigns into overall marketing activities, thereby reinforcing our commitment to consumer awareness and
was the uniform adjustment of the retention period for customer information and transaction records from five years to security education.
ten years. Additionally, the Bank amended the Assessment Measures for Anti-Money Laundering and Counter-Terrorist
Financing Work, clearly delineating a three-tier assessment system involving departments, institutions, and personnel.
This refinement distinguishes between performance-based and duty-based assessment methods and enhances the
corresponding reward and punishment mechanisms. Furthermore, the Bank revised the Administrative Provisions on Multi-channel joint construction and publicity
Anti-Money Laundering and Counter-Terrorist Financing Audit Management to clarify and strengthen internal supervisory
By harnessing the publicity capabilities of the external channels, we have extended our outreach significantly.
processes. These improvements provide robust institutional guarantees for the ongoing and effective execution of the
Partnering with Yiyou Social Work Organization, we have engaged with communities and commercial districts
Bank’s anti-money laundering initiatives.
to conduct free medical clinics and anti-money laundering awareness activities.
Digital Infrastructures
The Bank has consistently refined the monitoring models within its anti-money laundering system. In response to annual
money laundering risk alerts and the evolution of emerging money laundering techniques, it has introduced two advanced Regular online education and publicity
monitoring models: Suspected Commercial Bill Money Laundering and Abnormal Credit Card Overpayment. Additionally, We successfully released six videos on Douyin and various video platforms, including titles such as Beware of
a total of six existing monitoring models, including Abnormal Cardless and Passbook-less Transactions, have been Fake ‘Military Officer’ Investment Scams and Beware of Concert Ticket Scams. Additionally, we published 17
optimized. In light of the escalating threat posed by telecom and online fraud, the Bank has proactively enhanced 13 articles on our WeChat public account, featuring critical content like Watch Out for ‘Cancel Automatic Deduction’
anti-fraud models and introduced another 13 new models, addressing scenarios such as irregular online gold purchase Phone Scams! Deduction is Fake, Money Theft is Real and International Students, Watch Out for These Scam
activities and abnormal mobile banking logins/screen sharing. This comprehensive approach has established a dual Tactics.
defense mechanism that monitors both transaction and customer behavior. The Bank has successfully integrated anti-
fraud risk data into the anti-money laundering framework, thereby strengthening cross-sector joint risk prevention,
minimizing redundant model development, and maximizing the value of risk data while optimizing development costs.
Strengthening internal education and publicity
Risk Screening
We successfully issued five editions of the Telecom and Online Fraud Prevention Work Bulletins, eleven
In 2025, leveraging a combination of anti-money laundering risk alerts and internally identified risk cases, the Bank editions of the Telecom and Online Fraud Risk Alerts, and twelve editions of the Account Optimization Services
successfully conducted eight comprehensive risk screening exercises, ensuring complete coverage of anti-money and Risk Prevention Case Compilations. Additionally, we distributed multiple examples of internal and industry-
laundering risk assessments. These screenings primarily focused on issues such as merchant cash-out via payment specific cases, enhancing our comprehensive approach to fraud prevention.
collection services, illegal fundraising by village committee staff, transitional fund activities utilizing electronic commercial
acceptance bills, corruption and embezzlement, bill intermediaries, medical misconduct, and other illegal fundraising
activities. A total of 4,551 customers were screened, resulting in the identification of 57 abnormal customers, all of whom
have since been subjected to appropriate control measures.
Governance Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Governance
The Bank is actively developing a comprehensive, in-depth, and multi-faceted anti-money laundering training system
Case Anti-Money Laundering Publicity Campaign
designed to enhance the team’s risk control capabilities and elevate risk awareness among all staff members.
On December 20, 2025, Binhu
Country Bank successfully Case Special Training for Directors, Supervisors and Senior Executives
conducted an anti-money laundering
campaign aimed at educating In 2025, the Bank implemented
elderly customers. During this event, specialized anti-money laundering
approximately 100 informative training for directors, supervisors,
leaflets addressing the prevention and senior executives. This
of money laundering, telecom fraud, initiative significantly enhanced
and financial account security senior management’s capacity
were distributed, reinforcing our to make informed compliance
commitment to safeguarding our decisions and reinforced the top-
clients’ financial well-being. level accountability framework for
financial risk prevention and control.
Case Publicity Campaign Themed “Prevent Money Laundering Risks and Build a Harmonious Society”
Special Training on Anti-Money Laundering System Operation for New Employees, AML Liaisons
On December 23, 2025, Yuanmou Case
and Operation Supervisors
Country Bank conducted a publicity
campaign titled “Prevent Money
In 2025, the Bank implemented specialized training on the essential operations of the anti-money
Laundering Risks and Build a
laundering system for new employees, branch anti-money laundering liaisons, and operational supervisors.
Harmonious Society” at Lefu Village
This training clarified post-work specifications and significantly enhanced the timeliness and accuracy of
Committee. The event engaged
the Bank’s anti-money laundering efforts.
participants through interactive
Q&A sessions, complemented
by the opportunity to win game
prizes. More than 70 promotional
leaflets were distributed on-site,
effectively reaching an audience of
approximately 50 individuals.
Governance Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Governance
Case Special Training for Full-Time Anti-Money Laundering Personnel Cross-Border Anti-Money Laundering
In 2025, the Bank initiated comprehensive training programs
The Bank has proactively intensified its anti-money laundering initiatives within its international business sector,
for its full-time anti-money laundering staff. These programs
continuously enhancing the anti-money laundering component of the international settlement system. In 2025, the
included critical topics such as the Financial Institutions’
Bank undertook revisions to the Detailed Rules for Anti-Money Laundering Work for the International Business Line. In
Response to Emerging Money Laundering Risks, Enhancing
alignment with FATF standards, the Bank optimized regulations governing operations in high-risk regions, reinforced
AML Performance Capabilities, and the Implications of the
prudential requirements for transactions with countries on the blacklist, and bolstered its capacity for risk prevention
New Anti-Money Laundering Law for Commercial Banking,
and control in cross-border dealings. These measures have established a robust institutional framework that supports
and Challenges and Countermeasures Posed by New Anti-
the development of a sustainable anti-money laundering management mechanism for international operations, thereby
Money Laundering Law to the Payment Industry. This strategic
ensuring the sound and compliant advancement of cross-border business activities.
initiative significantly bolstered the Bank’s anti-money
laundering performance capacity.
Honors and Recognition
Launch of Sta?-Wide Learning Courses In 2025, the Bank achieved notable recognition by securing the Second Prize in Anti-Money Laundering Suspicious
Case
Transaction Screening at the Operation Competition organized by Jiangsu Rural Commercial United Bank. Additionally, it
earned the Third Prize in the Anti-Money Laundering Essay Contest hosted by the Suzhou Branch of the People’s Bank
In 2025, the Bank implemented a series of comprehensive training
of China. These accomplishments underline the Bank’s commitment to excellence in anti-money laundering initiatives.
courses through the Xiaoyan Academy platform, including Anti-
Money Laundering Themed Learning and 3·15 Special Education
and Training. These initiatives significantly heightened employees’ Anti-telecom Fraud
awareness of anti-money laundering responsibilities, establishing a
robust foundation for the Bank to develop a sustainable anti-money The Bank rigorously adheres to anti-telecom fraud requirements, refining its organizational structure and institutional
laundering framework and effectively mitigate associated risks. framework. It reinforces comprehensive management responsibilities, enhances matrix-based oversight, and leverages
technology to establish a robust anti-fraud defense, effectively safeguarding customer funds.
The Bank rigorously enforces compliance with relevant laws and regulations pertaining to anti-fraud and anti-illegal
gambling. It has established comprehensive systems, including the Measures for the Control of Accounts Involved in
New-type Telecom and Online Crimes, the Accountability Chain Pursuit Mechanism, the Provisions on Classified and
Graded Management of Accounts, and the Provisions on the Administration of RMB Personal Bank Settlement Accounts.
By implementing risk prevention and control measures across the entire account lifecycle, the Bank has successfully
Anti-Money Laundering Training Performance
reduced the incidence of bank card accounts associated with telecom and online fraud.
The Bank has established a prominent task force dedicated to combating telecom and online fraud, with the President of
Number of Anti-Money Laundering Number of Attendances in Anti-Money
the Headquarters leading the initiative. Adhering to the principle that the party responsible for the account shall be held
Trainings Laundering Trainings
liable, the Bank has significantly strengthened its business risk management framework. This includes enhancing the risk
in-process, and post-event stages. Additionally, the Bank conducts thorough retrospective investigations and verifications
of fraud and illegal gambling leads, imposing supervision and accountability on personnel who fail to exercise due
diligence in accordance with relevant laws and regulations.
Governance Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Governance
Anti-Fraud Measures Anti-Telecom Fraud Publicity Performance
Building Full Lifecycle Management Mechanism for Involved Accounts Number of Anti-Fraud Publicity Activities Number of Attendances in Anti-Fraud Publicity
Pre-event Precise Defense: Through analysis of involved account characteristics, we Activities
effectively intercepted suspected involved funds of RMB 550,000 in advance
During-event and Post-event Encirclement and Suppression, Enriching and Iterating
Warning Scenarios: We conducted a thorough analysis of historically issued accounts
to enhance model accuracy, optimizing a total of 13 existing models and introducing an
additional 13 new models annually. Through these efforts, we successfully intercepted Case Anti-Fraud Training for New Employees
In 2025, the Bank implemented
comprehensive anti-fraud training courses
for new employees, fostering strong
Building Police-Bank Collaboration Platform awareness of compliance. This initiative
established a solid personnel foundation
for the Bank’s overall anti-fraud efforts.
Through the delayed payment strategies and outbound customer service calls, we
successfully intercepted abnormal transfers from four victims.
Case Delayed Payment Service Successfully Prevents Fund Transfer by a Suspected Fraud Victim
On September 27, 2025, Ms. Qian, initiated a transfer of RMB 12,888 to an account at a bank located in
Fujian Province. This transaction activated the Bank’s victim protection mechanism. During an outbound
call, customer service representatives verified the counterparty information with Ms. Qian and informed her
of online fraud tactics. Recognizing the potential risks associated with the transfer, she promptly applied to
cancel the transaction and expressed her gratitude to the bank for its proactive service.
In 2025, the Bank implemented comprehensive anti-fraud publicity campaigns and specialized training programs,
significantly enhancing employees’ ability to identify risks and increasing public awareness of fraud prevention. These
initiatives effectively bolstered the foundation for a robust financial anti-fraud security framework.
Governance Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Governance
Digital & Intelligent Development Industry-University-Research Collaborations
The Bank prioritizes scientific research and innovation, fortifies its information security infrastructure, adheres to In 2025, the Bank established a joint laboratory with Alibaba
principles of intellectual property Rights protection, and harnesses digital and intelligent capabilities to enhance financial Group to collaboratively explore innovative applications of large
efficiency, thereby ensuring the advancement of modern finance. With strict adherence to scientific ethical standards, and AI models within the financial sector. The partnership launched
upholding integrity and responsibility, our Bank is committed to promoting research and innovation, and ensures that all the AI Large Model for Credit Approval project, which integrated
scientific activities comply with ethical standards. artificial intelligence into the loan approval process. By training
and fine-tuning the Qwen-32B model, the Bank successfully
In 2025, our Bank did not engage in any actions that violated scientific ethics. developed its own large AI model, significantly enhancing
approval efficiency and decision-making support capabilities.
Technological Innovation Finance Innovation Lab
Guided by the fundamental principles of refined management and agile response, the Bank has established an efficient
research management system tailored to the demands of digital transformation. It has successfully cultivated a research
and innovation management mechanism that balances structured governance with flexible execution. This approach R&D Innovation Performance
ensures the steady implementation of major projects, fosters rapid iterations of innovative initiatives, and effectively
empowers the Bank’s business development. Metric 2025 Value
Investment in R&D and Technological Innovation (RMB 10,000) 31,321.29
Scientific Research and Innovation Management Mechanism
Number of Technological Innovation Projects 69
Hierarchical Classi?cation Mechanism Total Number of R&D Personnel 326
Number of Master’s Degree Holders 100
Structured Projects are classified into distinct categories based on their strategic significance
and business complexity. This classification allows for tailored approval processes, Number of Bachelor’s Degree Holders 226
Governance
resource allocation, and monitoring standards, ensuring precise resource distribution
Number of Industry-University-Research Partners 4
and effective risk management.
Number of Seminars 3
Hybrid Waterfall-Agile Management Model
Flexible For product R&D projects that involve rapidly changing requirements, it is essential to
adopt agile development models. This approach facilitates a swift response to evolving
Delivery
business needs and ensures the delivery of high-quality outcomes through short-cycle
iterations, cross-functional team collaboration, and continuous delivery.
Governance Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Governance
R&D Awards Information Security
In 2025, the Bank undertook a comprehensive revision of its Information Security
Management Measures, along with several key provisions within Jiangsu
Changshu Rural Commercial Bank Co., Ltd. These included the Provisions
on the Organization and Development of Information Security, the Anti-Virus
Security Management Provisions, and the Provisions on the Management of
Information System Users and Passwords. Additionally, the Bank issued the
Provisions on Wireless Network Security Management, further strengthening its
information security management system. These initiatives collectively enhance
the Bank’s overall capability to ensure robust information security, demonstrating
its commitment to safeguarding sensitive customer data and maintaining trust.
In 2025, the Bank successfully achieved ISO/IEC 27001 certification for its
Information Security Management System. It also completed the certification
and registration for four Class-III cybersecurity protected systems and five Information Security
Yangu Data Center selected as 2025 National-Level DevOps Operation Maturity Model (DOMM) Level 3 Class-II cybersecurity protected systems. Furthermore, the Bank conducts Management System Certificate
Green Computing Facility (first in Jiangsu financial sector) Certification (first in China’s banking industry) regular system assessments, performing comprehensive evaluations of Class-III
systems annually and Class-II systems biennially, thereby ensuring the integrity
and security of its information systems.
In 2025, aligning with national initiatives for cybersecurity efforts, the Bank effectively coordinated publicity campaigns
to enhance cybersecurity and data security knowledge. This initiative included comprehensive education and training
programs aimed at raising security awareness among all staff, thereby significantly strengthening information security
protection for both internal and external personnel.
Information Security Performance
Information Technology Development Number of Information Security Trainings
Investment (RMB 10,000)
SCRUM Alliance 2025 Outstanding Delivery Practice
Award (first among rural commercial banks nationwide)
CAICT Dingxin Cup Enterprise Architecture Management
Digital Transformation Typical Case Award
Hours of Information Security Trainings Number of Attendances in Information Security
Trainings
Governance Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Governance
Case Conducting Cybersecurity and Data Security Training Intellectual Property Rights Protection
In September 2025, the Bank implemented a comprehensive cybersecurity The Bank has implemented the Measures for the Management of Information Technology Intellectual Property Rights
campaign to bolster information security. This initiative was meticulously at Jiangsu Changshu Rural Commercial Bank Co., Ltd., which includes the establishment of an intellectual property
structured to empower skills and enhance awareness. First, specialized incentive mechanism and a specialized performance appraisal system. Rewards of varying amounts are awarded based
training sessions for IT personnel focused on analyzing typical incidents on the approval of invention patents and software copyrights, thereby enhancing the standardized management of
to strengthen their professional protective capabilities. Additionally, a intellectual property rights. Additionally, the Bank has conducted intellectual property training programs.
knowledge assessment was administered to over 6,000 employees to
ensure robust security awareness was ingrained within the organization. In 2025, the institution filed eight patent applications, received four new grants, and was awarded four
Lastly, the campaign included rigorous security inspections of office invention patents.
terminals, effectively mitigating potential risks at their origin.
This comprehensive series of activities successfully fostered a consistent
Selected Invention Certificates and Software Copyrights
risk prevention mindset among all staff members, thereby establishing a
secure and stable digital environment conducive to business development.
Invention: Intelligent Canteen Dining Management Method and System Based on Artificial Intelligence Algorithms
Invention: Semantic Understanding Method Based on Natural Language Processing and Technology Operation
Case Conducting Cybersecurity and Data Security Knowledge Promotion
Platform System
The Bank has undertaken a comprehensive Software Copyright: HELP Unified Development Platform
approach to promote cybersecurity and data security
Software Copyright: Architecture Management System
awareness. Leveraging the promotional capabilities
of its various business outlets, the institution has
established a multi-dimensional offline promotion
matrix. This includes broadcasting safety awareness
videos on TV screens, displaying scrolling slogans
on LED screens, and distributing informational
leaflets throughout the business halls. Furthermore,
the Bank has published 15 issues of safety
awareness periodicals via its internal official WeChat
account. This strategy effectively integrates online
and offline efforts to create a cohesive and robust
awareness campaign.
Governance Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Governance
Intellectual Property Training Performance 1576 Growth Engine
Number of Intellectual Hours of Intellectual Property Number of Attendances in
Property Trainings Trainings Intellectual Property Trainings
Three-Year Digital Transformation Plan (2025-2027)
One Vision(Goal) Five Areas Sevel Digital Capabilities Six Support Systems
Software Copyright Performance
Number of Software Copyright Number of Software Cumulative Number of Software Retail Bank-wide Digital Customer Insight Capability
Dual Technology Foundations for Digital
Applications Filed During the Copyrights Granted During Copyrights Granted by Year-End Transformation; Strengthen data infrastructure and
Year the Year Corporate Digital Product Innovation Capability; technology infrastructure construction;
Finance Leader (Enhance
customer experience, service
efficiency and risk control level, Micro & Small Business Digital Risk Control Capability
and increase the number of
customers)
Financial Markets Digital Operation Digital Decision-making
Capability Capability Four-dimensional Safeguards for Transformation
Plan: Organization, Talent, Culture, Systems
Digital Marketing
Scenario-based Finance Digital Scenario Capability
Capability
Digital Transition
Guidance
The Bank is committed to enhancing service efficiency, fostering customer loyalty, optimizing cost control, and
improving employee satisfaction. By leveraging digital transformation, it empowers all business segments to build core
competitiveness effectively.
Institutional Development Organizational Structure
The Bank has developed the Digital Transformation Strategic Plan for Jiangsu Changshu Rural Commercial Bank Co., The Bank has formed a Digital Transformation Leading Group to effectively coordinate the allocation of human,
Ltd. (2025–2027). By adhering to a customer-centric philosophy and implementing data-driven, technology-enabled financial, and material resources for its comprehensive digital transformation. This group will also enhance the role of
initiatives, the plan introduces the “1576 Growth Engine”. This initiative aims to integrate business with data, technology performance appraisal in supporting the initiative. Additionally, an implementation office has been established to facilitate
with business, and technology with data, thereby significantly enhancing the Bank’s overall developmental vitality. communication between the Leading Group and various departments, ensuring the digital transformation plan aligns with
established objectives.
Governance Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Governance
Transformation Actions Case Data Middle O?ce Reconstruction and Innovative Application
In 2025, the Bank prioritized business development needs by advancing the research, development, and implementation To advance data application innovation and enhance development quality and efficiency, the Bank has
of several key digital transformation projects, ultimately enhancing experiences for both customers and employees. implemented the Data Middle Office Reconstruction and Innovative Application Practice Project. This
initiative employs Huawei DWS Data Warehouse External Schema technology to achieve lakehouse,
Digital Transformation Actions resulting in accelerated batch processing, API-enabled data services, self-service analytical capabilities,
comprehensive customer insights, and indicator-based assessment scenarios within application and data
We have successfully advanced the implementation of several pivotal projects, services. As a pioneering case of innovation in the financial sector, this project has garnered five prestigious
including the online account opening feature within the Changyin Business financial innovation awards, including recognition from IDC China.
WeChat Mini Program, the development of a trade monitoring system, the
intelligent enhancement of audit operations, and the expansion of users on
The Bank enhances daily operations through digital transformation, significantly improving work efficiency and optimizing
the treasury platform. These initiatives have significantly improved customer
customer experiences via intelligent operational upgrades.
service efficiency, bolstered risk management and control capabilities, and
expanded business coverage for the Bank. Intelligent Operations
We launched the Changpiao Convenience Store WeChat Mini Program to
Corporate Banking facilitate the seamless transition of low-frequency corporate clients into the Automatic reply rate for paper confirmations reached 73.37%, reducing time consumption by 1,217
WeChat ecosystem, thereby establishing a robust platform for enhanced hours
customer outreach and service delivery.
RPA automatic filling are achieved for electronic confirmations, with automatic reply rate reaching 98%
By enhancing services like JinChangYouXi, we have enriched online customer Additional scenarios such as intelligent guidance and birthday greetings, are launched, cumulatively
serving 868 customers
interaction methods, expanded product offerings, and effectively increased
customer engagement.
We deployed advanced image recognition AI technology to develop a high similarity environment early
warning model for corporate new account due diligence, enhancing the intelligent quality inspection of
Retail Banking due diligence photographs
Employing RPA technology has enabled the seamless automation of filing processes and inquiries
We successfully implemented a lead-grabbing function within the marketing regarding filing results, successfully completing industrial and commercial filings for 42,000 corporate
accounts
middle office, optimizing lead allocation and follow-up mechanisms. This
initiative established an initial digital direct sales empowerment system.
A translation tool for transaction details is launched
Small and Medium The Operations Q&A Assistant was successfully optimized and integrated with DeepSeek
Business Banking
We have completed several system developments and intelligent upgrades
across various domains, including queuing and call systems, account reporting,
image recognition, post-loan management, assisted credit approval, office
collaboration, online payment card binding, group deposit products, and
customer behavior tracking.
Others
Governance Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Governance
Case Digital-Intelligent Service by Micro-Business Assistant Anti-bribery and Anti-corruption
The Bank has introduced a digital intelligence service model known as the Micro-Business Assistant. The Bank rigorously adheres to pertinent laws and regulations, including the Supervision Law of the People’s Republic of
Utilizing WeCom as its primary platform, this model has established a direct communication channel China, the Criminal Law of the People’s Republic of China, and the Interim Provisions on Prohibiting Commercial Bribery.
between the marketing team and customers, thereby creating an efficient service pathway characterized by It consistently fortifies integrity management within its operations, establishing a robust risk prevention and control system
online response, professional guidance, and empowerment through benefits. aimed at upholding ethical standards. The Bank explicitly forbids corrupt practices such as embezzlement and bribery, as
outlined in its internal policies, including the Measures for Handling Employee Violations and the Sixteen Red Lines for
For instance, Mr. Chen, a client from one of the branches, consulted the Assistant online regarding the Employee Practice. This commitment effectively cultivates a transparent and principled organizational environment.
process of bill discounting after opening an account. Upon understanding his needs, the Assistant not only
guided him through the entire procedure, including electronic bill signing and business declaration, but also
In 2025, the Bank did not face any legal issues related to embezzlement.
provided tailored information on current promotional policies related to bill discounting and calculated a
precise quotation. This comprehensive support effectively reduced his financing costs.
The Bank maintains stringent oversight of key areas, critical positions, and essential processes. All new employees are
mandated to sign the Compliance Commitment, the Integrity and Self-Discipline Commitment, and the Practice Red
Digital Transformation Data
Line Warning Letter, thereby affirming their commitment to reject commercial bribery and other unethical behaviors.
Furthermore, integrity trainings are conducted for newly promoted personnel, and regular corporate-wide and position-
Investment in Digital Number of Branches Covered Number of Digital Renovation- specific educational programs are implemented. These initiatives ensure that all staff act with integrity, self-restraint, and
Transformation (RMB 10,000) by Digital Renovation Related Trainings a firm commitment to ethical conduct, effectively preventing all forms of corruption.
Anti-bribery and Anti-corruption Data
Metric 2025 Value
Total Number of Anti-Corruption Trainings 2
Total Hours of Anti-Corruption Trainings 5
Adhering to Business Ethics Total Number of Attendances in Anti-Corruption Trainings 8,000
Total Number of Directors Who Received Anti-Bribery and Anti-Corruption Trainings 13
Changshu Rural Commercial Bank consistently integrates business ethics into its operational and developmental Percentage of Directors Who Received Anti-Bribery and Anti-Corruption Trainings (%) 100
processes. Guided by a commitment to integrity and a strict adherence to compliance, the Bank promotes fair
Total Number of Management Personnel Who Received Anti-Bribery and Anti-Corruption
competition, regulates business practices, and upholds professional ethics. It cultivates developmental confidence 7
Trainings
through a strong ethical consciousness, thereby fulfilling its mission and responsibilities as a financial institution.
Percentage of Management Personnel Who Received Anti-Bribery and Anti-Corruption
Trainings (%)
In 2025, the Bank had no legal lawsuits related to violations of business ethics by its departments or Total Number of Employees Who Received Anti-Bribery and Anti-Corruption Trainings 7,473
employees, underscoring its commitment to responsible conduct.
Percentage of Employees Who Received Anti-Bribery and Anti-Corruption Trainings (%)
Governance Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Governance
Employee Conduct Whistleblower Protection
In 2025, the Bank undertook a comprehensive revision of the Measures for the Administration of Abnormal Behaviors of The Bank has established the Detailed Rules for Implementing Petition Work at Jiangsu Changshu Rural Commercial
Employees at Jiangsu Changshu Rural Commercial Bank Co., Ltd. This resulted in an integrated management system Bank Co., Ltd., alongside the Measures for Rewarding Reporting Violations. These initiatives underscore the Bank’s
for employee abnormal behaviors characterized by clear authorization protocols and effective checks and balances. commitment to addressing employee concerns and safeguarding supervisory rights. By providing accessible petition and
The Bank further enhanced its oversight by implementing four robust mechanisms for compliance and case prevention, reporting channels—including a dedicated hotline and email—the Bank ensures that whistleblower information is strictly
developing detailed profiles of key personnel, and rigorously verifying suspicious data. These measures collectively protected.
bolster the Bank’s commitment to maintaining a high standard of integrity and accountability.
Measures for the Management of Abnormal Employee Behavior In 2025, the Bank achieved a 100% resolution rate for petition and reporting cases, exemplifying its
effectiveness in fostering an open communication environment.
Through the contract responsibility system and partnership approach, we
Implementing
the Four established a grid-based employee management framework, ensuring
Mechanisms for comprehensive coverage of home visits and discussions, effectively verifying Integrity Management in Bidding and Procurement
Compliance and abnormal situations, and maximizing the efficacy of the four mechanisms designed
Case Prevention
to control employee abnormal behaviors. In 2025, the Bank launched a specialized supervision initiative aimed at conducting a retroactive review of performance
within bidding and procurement projects. In accordance with the Special Supervision and Inspection Form for the
Performance of Bidding and Procurement Projects, the Bank subsequently conducted a comprehensive self-inspection
of these projects. Concurrently, a dynamic management ledger was established to address issues related to bidding,
We organized and extracted characteristics and data of abnormal behaviors in the
procurement, and project performance, thereby creating a robust closed-loop management system characterized by
system, establishing four major dimensions, 18 categories of abnormal behaviors,
Building Pro?les issue rectification, follow-up supervision and inspection, and acceptance and closure. The Bank also regularly analyzes
of Key Personnel and evaluates risk points across all stages of bidding, procurement, and project performance, with an emphasis on
of Concern monitoring indicator system, we process behavioral data daily and display abnormal
establishing a long-term mechanism for reducing losses and increasing efficiency in this sector. By enhancing anti-
employees in real time, enabling effective “clear at a glance” and “check anytime”
corruption management of suppliers, the Bank effectively standardizes the business practices of its partners and
management of employee behaviors.
reinforces the integrity of procurement processes.
We have set up a multi-departmental verification team by integrating resources from Antitrust and Fair Competition
legal compliance, audit, discipline inspection, and risk management departments.
Establishing a This collaborative approach enables a layered verification process for suspicious The Bank adheres rigorously to the Anti-Unfair Competition Law of the People’s Republic of China. This law explicitly
Joint Veri?cation
data from both internal and external sources, facilitating joint model development, prohibits all business operations from engaging in practices such as confusion acts, false publicity, harm to others’
Mechanism for
Suspicious Data information sharing, and resource allocation. Ultimately, this strategy transforms business reputations, or infringement of trade secrets, thereby ensuring the protection of market order.
our response capability from a singular defense to a robust, multi-departmental
approach to prevention and control.
In 2025, the Bank did not encounter any lawsuits or significant administrative penalties related to
unfair competition practices.
Governance Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Governance
Coordination of Interests of All Improving Information Disclosure
Parties The Bank has established comprehensive policies, including the Administrative Measures for Information Disclosure, the
Management Policy for Insiders, the Measures for Accountability of Major Errors in Annual Report Information, and the
Procedures for the Preparation of Regular Reports. These frameworks effectively standardize the approval processes for
Changshu Rural Commercial Bank has significantly enhanced its information disclosure practices and has consistently submitting material information and enhance information disclosure practices, ensuring the Bank fulfills its obligations as
refined its communication mechanisms with investors. The Bank is dedicated to establishing a standardized and a listed company.
transparent framework for information exchange, ensuring the protection of investors’ legitimate rights and interests.
The Bank rigorously adheres to regulatory requirements by disclosing all relevant information in a truthful, accurate,
Protection of the Rights and Interests of Minority complete, and timely manner. This is achieved through authoritative channels, including the Shanghai Stock Exchange
website, Securities Times, China Securities Journal, and Shanghai Securities News, as well as its official website. In its
Shareholders annual report, the Bank provides a comprehensive overview of its fundamental profile, corporate governance, equity
management, financial accounting, and risk management, fulfilling its disclosure obligations for significant events that
The Bank effectively safeguards the rights of minority shareholders to access information and participate in decision-
occur during the reporting period.
making through the establishment of an equitable voting mechanism. By implementing a transparent information
disclosure system and an efficient communication framework, the Bank ensures that minority shareholders are
kept informed of its operations and significant decision-making developments in a timely manner. Additionally, the In 2025, the Bank issued a total of 91 announcements, comprising 4 regular reports, 60 interim
Bank proactively disseminates essential information, such as meeting invitations and detailed motion proposals for announcements, and 27 additional documents. It has sustained an A-rating in the Shanghai Stock
shareholders’ meetings, via intelligent SMS reminders. This approach empowers all shareholders, particularly minority Exchange’s information disclosure evaluation for seven consecutive years.
investors, to conveniently exercise their rights to information and vote on major corporate matters.
Investor Relations Management
The Bank places significant emphasis on investor relations management, implementing a robust two-way communication
strategy characterized by actively reaching out and proactively inviting in. By conducting reverse roadshows in key cities
such as Shanghai, Beijing, and Shenzhen, as well as participating in strategic conferences hosted by securities firms,
the Bank consistently enhances the confidence of institutional investors while attracting potential new stakeholders.
Furthermore, by sincerely inviting these investors for on-site visits, the Bank enables them to gain an in-depth
understanding of its operations, thereby reinforcing their confidence. Additionally, the establishment of an investor hotline
and an e-interaction platform (https://sns.sseinfo.com/)demonstrates the Bank’s commitment to promptly addressing
investors’ concerns and fostering transparent communication.
In 2025, the Bank demonstrated a robust commitment to investor relations through high-frequency
engagement. It conducted 63 batches of on-site and telephone surveys with institutional investors,
encompassing 262 unique participants and 384 interactions. Additionally, the Bank participated in
sessions, engaging 100 institutional investors and facilitating 122 interactions.
Environmental Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Environmental
Environmental
Green Foundation Empowered Low-
Carbon Development
Changshu Rural Commercial Bank is fully committed to aligning its
operations with the national Dual Carbon goals. By integrating green
and low-carbon principles into its operational framework, the Bank
systematically advances the development of a robust green finance
system. It aims to establish a sustainable financial service model
encompassing various dimensions, including credit, investment, and
operations. This initiative empowers green industries through tailored
financial products and services. Furthermore, the Bank proactively
addresses the challenges and opportunities posed by climate
change, embodies the principles of green operation, and takes
significant steps to fulfill its environmental responsibilities. In doing
so, it is poised to provide substantial financial support for the green
transformation of the regional economy.
Green Credit Balance Year-on-Year Growth Rate Green Bond Holdings Balance
(RMB 100 million) of Green Credit Balance (%) (RMB 100 million)
Responses to UN SDGs
Environmental Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Environmental Spotlight
Spotlight Improving the Financial System
for Agriculture, Rural Areas and
Cultivating Agriculture Farmers
Rural Areas and Farmers for Changshu Rural Commercial Bank is resolutely committed to leveraging finance to promote rural revitalization and
the modernization of agriculture and rural areas. It continuously enhances its financial management system tailored
Rural Revitalization to agriculture, rural development, and the needs of farmers. The Bank diligently implements the Three-Year Plan for
Financial Support for Rural Revitalization (2024–2026), capitalizing on its strengths as a community-focused institution. In
doing so, it endeavors to establish a sustainable model of financial services for rural revitalization with distinct Changshu
Changshu Rural Commercial Bank has adeptly implemented the guiding principles established by the 20th CPC National
characteristics.
Congress and the Third Plenary Session of the 20th CPC Central Committee. The Bank has thoroughly engaged
with significant insights regarding agriculture, rural areas, and farmers. Additionally, it has drawn on the successful
experiences from the Project of Thousand Villages Demonstration and Ten Thousand Villages Renovation while aligning
its actions with the strategic decisions of the central government, Jiangsu Province, and Suzhou City pertaining to Party Building Leading the E?orts to Support
agricultural initiatives. Demonstrating a profound commitment to enhancing the livelihoods of farmers and strengthening Agriculture, Rural Areas and Farmers
rural communities, the Bank has embraced its mission with resolve. It has implemented multiple strategies to effectively
allocate financial resources towards fostering high-quality agricultural development, creating livable and business-friendly The Bank has consistently advanced its initiative of Party Building Guidance, Finance for the People, and Support
rural environments, and ensuring the prosperity of farmers. for Rural Revitalization. It remains steadfast in its commitment to promoting rural revitalization under the auspices of
Party leadership, effectively harnessing the exemplary roles of Party members and officials. Furthermore, the Bank
of paired co-construction in local towns and subdistricts, the Bank has fostered consensus on joint development with
Agriculture-Related Loan Balance Number of Agriculture-Related government departments and local enterprises in Changshu Municipality. This collaborative approach has deepened
(RMB 100 million) Credit Customers business cooperation and facilitated engagement
in rural governance. Innovatively, the Bank has
implemented a government-bank secondment model,
launching the specialized program Rural Revitalization
Credit Extension Amount Under “Three Credits” Coverage Rate of “Three Credits” Feiyan Commissioners. This secondment mechanism,
(Three Types of Credit) (RMB 100 million) Credit Extension (%)
characterized by fixed villages, fixed schedules,
and fixed services, deploys financial professionals
towns and villages. Additionally, the Bank has refined
its service model by ensuring outreach to villages,
households, and enterprises, thereby promoting
inclusive financial services that penetrate rural
Outstanding Brand for New Media Publicity in
communities and establish a robust “iron army” of rural Visiting Farmers
Rural Finance Serving Rural Revitalization
finance.
Awarding Entity：China Rural Finance Magazine, China Banking and Insurance News, China Financial Media
Corporation
Environmental Spotlight Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Environmental Spotlight
Strengthening the Talent Foundation Strengthening Frontline service personnel receive training through both offline and online
Training for platforms, emphasizing the development of their professional skills and
The Bank is proactively enhancing its talent team dedicated to agriculture, rural development, and the welfare of farmers. Agriculture-
Rural-Farmer competence. This approach significantly enhances the professionalism and
By prioritizing talent allocation in these critical sectors and intensifying training programs for the relevant workforce, the Sector accuracy of services provided to agriculture, rural communities, and farmers.
Bank transforms its human resources into tangible outcomes that bolster rural revitalization. This strategic initiative is
designed to channel a consistent stream of financial resources toward the modernization of agriculture and rural areas.
Strengthening Financial Services for Agriculture,
By the end of 2025, the number of staff engaged in agriculture-related financial services reached 2,867.
Rural Areas and Farmers
Measures for the Development of the Talent Team Serving Agriculture, Rural Areas and Farmers
Extending the Coverage of the “Three Credits” System
In 2024, the Bank established a specialized task force dedicated to the development of the Three Credits initiative, led
Strengthening The Bank is committed to enhancing agriculture, rural development, and support
the Agriculture- by a prominent leader from the head office. Through the collaborative efforts of various departments—including the
for farmers and micro, small, and medium-sized enterprises. In alignment with
Rural-Farmer Agricultural and Rural Finance Department, Retail Banking Headquarters, Microfinance Headquarters, Corporate Banking
the establishment of a robust professional qualification system, the Bank has
Team Sector Department, Online Finance Department, and Finance Technology Headquarters—the Bank effectively promotes the
developed the Kunpeng Soaring Talent Development Program specifically for
implementation of the Three Credits program. This initiative aims to enhance comprehensive services for agriculture and
frontline employees engaged in agriculture-related activities. This program
rural areas, thereby reinforcing the institution's commitment to supporting these vital sectors.
incorporates key business certifications, capability level assessments,
professional qualifications, and targeted training initiatives. These efforts have
successfully identified and nurtured a cadre of professionals renowned for their
exceptional business performance, leadership qualities, value alignment, and By the end of 2025, the Bank's Three Credits model was successfully implemented in seven
comprehensive skill sets. subdistricts and towns: Haiyu Town, Shajiabang Town, Meili Town, Shanghu Town, Dongbang Town,
By leveraging five specialized teams—covering operation management, Xinzhuang Town, and Changfu Subdistrict. Nearly 85,000 clients received credit lines, with the total
credit amount surpassing RMB 33.5 billion, achieving a credit coverage rate of over 82%. Notably,
corporate banking, microfinance, inclusive finance, and household finance—
the Bank effectively delivers financial services to farmers, bolsters agricultural
has yielded outstanding results.
production, and stimulates rural economic development within its operational
regions.
Promoting the Whole-Village Credit Granting Program
Prioritizing The Bank prioritizes the allocation of talent to specialized sectors within
Talent Allocation
to Agriculture- agriculture-related finance, assigning employees to grassroots frontlines to
Rural-Farmer enhance their proficiency in delivering these vital financial services. The Bank actively advances a comprehensive approach to credit distribution, targeting entire villages, districts, markets,
Sector and commercial clusters. By emphasizing critical sectors—such as stabilizing agricultural production, bolstering local
A structured rotation and exchange system connecting head office staff with township industries, and facilitating projects aimed at modernizing agriculture and rural development—it effectively
frontline operations effectively bolsters grassroots staffing while facilitating delivers financial services to rural micro and small enterprises, self-employed households, and innovative agricultural
the communication of development progress in agriculture-related initiatives. business entities.
This approach enables the headquarters to adapt its service strategies and
product offerings promptly, ensuring that new solutions align with the needs
of farmers and rural economic development, thereby improving their practical
implementation.
Environmental Spotlight Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Environmental Spotlight
Case The Southern Jiangsu Grid Service System Ensuring Stable Production and Supply of
The Bank systematically promotes the development of the Southern Jiangsu Grid by implementing a
Key Agricultural Products
model characterized by designated individual accountability, area-based responsibility, and refined role The Bank has systematically explored approval models for grain cultivation, breeding, and other agricultural sectors. It
delineation. By establishing its presence within commercial districts, the Bank has created a financial has expedited credit approval and decision-making processes for these industries, significantly enhancing the efficiency
services network that guarantees accessibility within a five-minute radius. Leveraging the unique attributes of approvals for key agricultural product clients. The Bank has strategically directed credit funds toward essential
of various industries and industrial parks, the Bank strategically targets agricultural sectors to sustain price stability for major products in the region.
core clients, specifically small and medium-sized textile manufacturers
By the end of December 2025, the Bank had successfully provided loans totaling RMB 2.261 billion
associated with merchants in these zones. By prioritizing their financing to 8,471 grain production and cultivation entities and RMB 287 million to 892 hog breeding entities,
requirements—marked by the critical attributes of speed, accuracy, and thereby ensuring a stable supply of agricultural products in the region.
stability—the Bank has developed a differentiated and precise service
system. Additionally, within the established grids, the Bank regularly
conducts public activities, including one to two anti-fraud campaigns Case Targeted Solutions to Financing Pain Points and a Full-Cycle Inclusive Finance for Agriculture
and financial literacy events each month. In collaboration with village
committees, the Bank further organizes monthly community welfare Qionghai Xingfu Country Bank, a subsidiary of the Bank, employs customized, unsecured credit products
initiatives, providing essential services such as scissor sharpening and as its primary strategy. By addressing the specific financing challenges faced by leopard coral grouper
eyeglass cleaning to enhance community engagement. farmers—whom traditional financial services often overlook—the bank has effectively resolved the industry's
pervasive issue of financing inaccessibility for breeders.
Measures for Whole-Village Credit Granting Initiative The Bank has significantly expanded its service scope, transcending the traditional model of capital supply
to establish a comprehensive closed-loop service system that encompasses the entire industrial cycle.
This innovative approach includes exclusive discounts for the purchase of breeding supplies, professional
technical consulting during the farming period, and support for sales channel matching post-harvest. By
The Bank has made significant strides in enhancing the grids in Changshu by employing a refined micro-
grid model tailored to rural areas. Through the Flying to Local Homes initiative, executed in collaboration providing essential financial backing, the Bank not only mitigates operational risks but also ensures stable
with the Organization Department of the Municipal Party Committee, the Bank has successfully established income for farmers through its full-chain assistance. To implement inclusive finance, the Bank leverages the
comprehensive Party-building coverage in village committees. Its staff members, designated as Feiyan inherent trust networks within villages and communities, facilitating access to small and widely dispersed
Wealth-Creation Commissioners, consistently engage with local villages and integrate seamlessly into the rural households via a targeted contact mechanism. This strategy has markedly enhanced the accessibility
grid management team, reinforcing their commitment to community development. of financial services, effectively aiding hundreds of farmers in scaling their production and improving
operational returns. Consequently, the Bank has achieved a mutually beneficial outcome that harmonizes
In urban grids, the community steward model is implemented effectively. As part of the Flying to Local
agricultural support with commercially sustainable development.
Homes campaign, secondary branch presidents and service managers assume temporary roles as Feiyan
Wealth-Creation Commissioners. They actively engage in community services and governance, thereby
enhancing local participation and leadership within residential communities.
The Bank has strategically explored the development of non-local grids, positioning rural markets
as pivotal offline fronts for microfinance services and establishing robust rural strategic bases. By
capitalizing on marketing opportunities through grid-based outreach, the Bank has developed an intricate
system encompassing six interrelated networks. This comprehensive approach ensures that personnel,
responsibilities, business operations, and performance assessments are meticulously integrated into the
grids, thus facilitating phased and steady progress that supports the rapid implementation of associated
projects.
Environmental Spotlight Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Environmental Spotlight
Focusing on Major Agricultural and Rural Projects Deploying Financial Services for Agriculture, Rural
The Bank has consistently prioritized key initiatives, including the Beautiful Villages Program, enhancements to rural
Areas and Farmers
living conditions, and the development of high-standard ponds. With a steadfast commitment to comprehensive Cultivating Novel Types of Agricultural Business Entities
ecological development, the Bank actively supports the establishment of distinctive pastoral communities and promotes
the integrated growth of primary, secondary, and tertiary industries, particularly rural tourism. The institution maintains The Bank has actively supported the development of new-type agricultural business entities by addressing their
continuous communication with major agricultural and rural projects within its service area to promptly address their fundamental challenges, particularly insufficient guarantee capacity and the difficulties and high costs associated with
funding requirements. financing. In 2025, the Bank effectively utilized specialized products, such as the Sunong Loan, Huinong Express Loan,
and Nongying Loan, to meet the funding needs of agricultural business entities throughout the city.
In 2025, the Bank successfully provided credit facilities to 27 significant agricultural and rural projects,
amounting to a total credit line of RMB 520 million. Of these, 17 projects have received disbursements,
with actual loan support reaching RMB 200 million. By the end of December 2025, the Bank had supported 508 new-type agricultural business entities, with
a cumulative financing total of RMB 951 million.
Case Supporting the Development of Distinctive Pastoral Villages
Di?erentiated Finance Empowers the Whole Industry Chain and Connects Small Farmers with
Case
Modern Agriculture
Upon discovering that a customer encountered a funding shortfall for its unique pastoral village construction
project, the Bank proactively visited the site to gain insight into the construction plan. The Bank then aligned Yichang Xingfu Country Bank, a subsidiary of the Bank, has taken targeted strategies to address critical
the enterprise with its specialized Characteristic Pastoral Village Loan product, ultimately securing a total challenges within the citrus industry. By concentrating on fundamental issues such as insufficient collateral
credit line of RMB 40 million and offering favorable loan interest rates. among small-scale farmers and the extended operating cycles of large-scale producers, the Bank has
successfully introduced an innovative, differentiated credit product system. This system includes small-sum
Upon completion, the project will significantly enhance the integrated development of rural leisure tourism credit facilities with flexible repayment options and medium- to long-term loans for industrial upgrading, thereby
effectively integrating financial services into the production cycle of the industry.
alongside the region's primary and secondary industries. It will increase residents' income, broaden
employment opportunities, and bolster sustainable economic growth in the area.
The Bank has established a comprehensive support model that encompasses the entire industrial chain
of planting-processing-circulation. This approach not only addresses the funding requirements for fertilizer
preparation prior to production and management during the growth period but also aids processing enterprises
in upgrading technologies to enhance product value through targeted credit solutions. Furthermore, it facilitates
the development of e-commerce channels, effectively reducing the payment collection cycle. As a result, this
integrated strategy reduces costs and improves efficiency throughout the industrial chain, allowing farmers to
fully benefit from the value-added opportunities across the entire process.
Facilitating the Development of Regional Characteristic Industries
The Bank has consistently prioritized the enhancement of the agricultural industry, committing to the advancement of
agricultural modernization. Leveraging specialized products such as the Nongjian Loan and the Nongying Loan, the
Bank effectively fosters the long-term growth of characteristic, leisure, and green agriculture. This strategy ensures a
simultaneous enhancement of rural financial service capacity and operational efficiency.
By the end of December 2025, the Bank successfully served a total of 241 clients through its distinctive
Nongying Loan and Nongjian Loan products, culminating in an impressive outstanding loan balance of
RMB 2.223 billion.
Environmental Spotlight Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Environmental Spotlight
Empowering Enterprise Production and Operation and Implementing the Rural Revitalization Case Building a Digital Platform System for Rural Revitalization
Case
Strategy
Focused on the objective of enriching people and strengthening villages, the Bank has developed a robust
To implement the rural revitalization strategy and focus on upgrading the unique aquatic industry in
digital platform that integrates the Enrich People & Strengthen Villages System, the Xingfu Map System,
Shajiabang, our Bank has precisely cooperated with Changshu Shajiabang Huzhezhiba Crab Industry Co.,
and the ACRM Customer Relationship Management System.
Ltd., to solve its financing difficulties, and empower rural revitalization with financial strength.
The Enrich People & Strengthen Villages System serves as the foundational platform for the Bank’s grid-
Specializing in the ecological breeding and sales of mitten crabs, the company drives the development of
based marketing strategy. This system segments the business coverage area of country banks into multiple
surrounding crab farmers. However, it faces problems such as lack of mortgage due to light assets and
grids, facilitating the standardization of essential processes such as customer profiling, on-site data
seasonal funding gaps. Our Bank promptly contacted with the company and provided the company with an
collection, credit review, granting, and management. This transformation enables a proactive approach
RMB 3.5 million loan under the Nongying Loan product to support and promote its production and operation.
to customer engagement, shifting from a model of waiting for customers to one of identifying customer
needs, significantly enhancing both customer coverage and service depth. Moreover, the Xingfu Map
This initiative promotes the transformation of the Shajiabang mitten crab industry toward standardization and
System effectively visualizes the business domain, empowering frontline staff to develop targeted marketing
branding, demonstrating the responsibility and commitment of financial institutions in precisely supporting
strategies informed by geographic data. The implementation of a map check-in mechanism standardizes
agriculture and boosting the prosperity of rural industries.
and drives the visits of customer managers, ensuring a systematic approach to customer interaction. This
system is seamlessly integrated with the ACRM system, offering one-click access to customer data and
real-time insights into product status. Collectively, these innovations provide robust support for precision
marketing and effective customer management.
Pushing Digital Transformation
The Bank's Digital Smart Platform for Rural Revitalization is strategically designed to support rural revitalization
objectives by offering comprehensive, open, and adaptable one-stop financial services tailored for towns and villages.
By establishing a capital circulation system that encompasses assets, resources – property rights transactions – fund
management – financial statistics, the platform ensures closed-loop management and thorough supervision of the three
asset types within village collective economic organizations. Furthermore, it seamlessly connects data between the
property rights exchange platform and financial systems, facilitating one-stop operations. This integration enhances the
alignment of financial services with rural grassroots governance, significantly improving accessibility to rural finance.
Since 2025, the platform has attracted 1,164 users, facilitating over 230,500 operations, executing
RMB 15.6 billion.
Environmental Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Environmental
Enhancing Environmental
The Bank’s Internal Environmental Policies and Procedures (Excerpt)
Management
Green Finance Strategy and Plans Green Finance Implementation Rules
Green Finance Development Strategy and Implementation Rules for Financial Asset Risk
Implementation Outline (2026–2030) Classification (Trial)
Changshu Rural Commercial Bank has successfully implemented the directives from the Fourth Plenary Session of Green Finance Development Work Plan Administrative Measures for Green Financing
the 20th Central Committee regarding the establishment of a modern environmental governance system. The Bank Identification
Guiding Opinions on Strengthening Green Finance
rigorously adheres to environmental laws and regulations, integrates guidelines for green development within the banking
Management
sector, and continually refines its green finance management framework. This commitment enables the Bank to enhance
its capabilities in green business development, product innovation, service delivery, and environmental risk management.
Green Finance Product Operating Procedures
Departmental Policies for Green Finance
Compliance with External Environmental Policies and Regulations
Administrative Measures for Internal Control of Green and Operating Procedures for “Environmental Protection
Low-Carbon Transition Finance Service Center Loan” Business
Environmental Protection Law of the People's Republic of China Administrative Measures for Account Manager Teams of Operating Procedures for “Su Carbon Finance”
Water Pollution Prevention and Control Action Plan Green and Low-Carbon Transition Finance Service Center Business
Air Pollution Prevention and Control Action Plan Performance Assessment Plan for Green and Low-Carbon Operating Procedures for Solar Distributed Power
Transition Finance Service Center Generation Energy Mortgage Loans
Soil Pollution Prevention and Control Action Plan
Environmental
Laws and Measures on Due Diligence Exemption for Loans of Green Operating Procedures for “Pollution Discharge Loan”
Regulations and Low-Carbon Transition Finance Service Center Business
Opinions on Accelerating the Construction of Ecological Civilization
Climate Change Response
Guiding Opinions on Building a Green Finance System
Green Finance Guidelines for Banking and Insurance Industries
Action Opinions on “Four Safeguards and Six Enhancements” for Serving the New
Industry
Green Development Pattern
Guidelines Green Finance Evaluation Scheme for Banking Financial Institutions Governance
Opinions on Green and Low-Carbon Financial Reform and Innovation in Suzhou
Implementation Plan for High-Quality Development of Green Finance in Banking and Changshu Rural Commercial Bank prioritizes climate-related issues within its sustainable development governance
Insurance Industries framework. Significant matters are thoughtfully reviewed and determined by the Board of Directors. The Board, along
Opinions on Leveraging the Role of Green Finance to Serve the Construction of Beautiful with its Strategy and Agriculture, Rural Areas, and Farmers Finance Committee, is tasked with developing the Bank's
China sustainable development strategies, including initiatives to address climate change. This structured approach enables the
Bank to significantly enhance its capabilities in sustainable development in the face of climate challenges.
Environmental Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Environmental
Strategy Risk Type Risk Factor Risk Description Timeframe
Impact
Level
China has clearly articulated its objectives of carbon
The Bank seamlessly integrates the national Dual Carbon policy orientation into its operational framework. In alignment peaking and carbon neutrality, resulting in increasingly
stringent regulations surrounding climate and environmental
with the IFRS S2 Climate-related Disclosures established by the International Sustainability Standards Board (ISSB),
management policies. As the carbon trading market continues
it systematically identifies and assesses climate change-related risks and opportunities, evaluates their impacts on the to evolve, it is anticipated that the prices of carbon emission
Bank's operations and financial standing, and formulates strategic response plans accordingly. Legal and allowances will consistently rise. This trend will significantly Medium to
High
Policy Risk impact the production and operations of the Bank's high- Long Term
emission clients, particularly in the textile, rubber and
Climate-Related Risk Identification and Response Strategies plastic products, and automotive manufacturing sectors.
Consequently, these clients may encounter substantial risks,
including reduced production, operational suspensions,
Impact
increased costs, and diminished profits.
Risk Type Risk Factor Risk Description Timeframe
Level
The promotion and application of environmentally friendly
Manufacturing constitutes a significant portion of the Bank's credit technologies such as new energy, energy efficiency
portfolio, primarily encompassing production and processing improvement, and energy conservation and emission reduction
Medium to
Technology have brought new market opportunities to the industry's Medium
activities, along with the operation of electrical equipment and Long Term
business. The digital transformation of banks empowered by
facilities.
financial technology has brought new opportunities for the
Extreme weather events, such as heavy rains and floods, can Bank's products optimization and the services innovation.
Transition
jeopardize the functionality of production sites and compromise Short-to
Risk
Acute the safety and stability of processing equipment. These disruptions Medium Low
often lead to considerable negative consequences for regular term
production and operations, including production halts and work
Influenced by global responsible investment trends and
stoppages, ultimately resulting in significant losses in operating
regional sustainable development policies, as well as
benefits. Moreover, such events can hinder the normal operations Medium to
Market heightened attention to ESG issues across all market Medium
Physical of the Bank’s branches and business offices, resulting in further Long Term
participants, consumer and investor preferences will inevitably
Risk operational losses. evolve.
Suzhou's flat terrain is characterized by a network of
interconnected rivers and lakes. However, rising temperatures and
sea levels pose a significant threat to the region's infrastructure, Concepts such as green development, environmental
industrial and civil buildings, and agricultural production activities protection, and sustainable development have increasingly
along these waterways. The repercussions of these environmental Long garnered public recognition. Stakeholders are becoming
Chronic Low more concerned about enterprises' detrimental environmental
changes are likely to result in substantial operational losses, which Term
Reputation and climate-related impacts, leading to shifts in consumer Long Term Medium
could adversely affect the financial performance of the relevant
preferences. Enterprises with inadequate environmental
enterprises. Such spillover effects underscore the urgent need performance risk significant reputational damage, which will
for proactive measures to mitigate potential risks and enhance affect both the businesses themselves and their banking
resilience in the face of climate change. partners.
Environmental Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Environmental
In light of its operational characteristics and market positioning, the Bank conducts a comprehensive assessment of the Climate Risk Response Measures
opportunities presented by the green and low-carbon transition amid climate change. It actively accelerates innovation in
green financial products and services, enhances its green product system, capitalizes on unique development prospects
Risk Type Risk Factor Response Measures
in the economy's low-carbon transformation, and cultivates sustainable competitive advantages.
The Bank monitors geological and natural disasters impacting project construction,
Climate-Related Opportunity Identification and Response Strategies particularly within the manufacturing sector. This vigilant oversight aims to mitigate
risks associated with borrowers' impaired debt-servicing capacity and to prevent
Acute potential safety hazards within relevant businesses. Concurrently, the Bank is
Opportunity Type/ committed to enhancing its green office operations, refining the early warning and
Factor Opportunity Description Response Strategies prevention system for natural disasters, and conducting regular emergency drills to
Physical Risk
ensure preparedness.
The green industry, as a national strategic The Bank has advanced the innovation
Opportunity emerging sector, exhibits diverse and of green credit products tailored for The Bank adopts a proactive approach by conducting stress testing for climate and
Relating to personalized financial needs among agriculture, rural areas, farmers, and micro environmental risks. It systematically integrates these risk factors into its quantitative
Products and its market participants. By consistently and small enterprises. It has conducted Chronic
models and swiftly implements risk prevention and control measures based on the
Services and effectively promoting the innovation comprehensive market research, leading
of green financial products, the Bank to the timely development and launch of outcomes of the analysis.
significantly enhances the alignment of its standardized loan financing models and
financial service system and capabilities low-carbon financial products. Additionally, The Bank rigorously enforces a one-vote veto system for environmental protection,
with national development strategies. the Bank has strengthened its scientific and
enhancing the integration of environmental protection labels into its operational
technological support, thereby enhancing
financial services for environmentally framework. Furthermore, it intensifies the tracking and management of high energy-
Laws and
conscious customers. This comprehensive consuming and high-emission clients through comprehensive risk early warning
Policies
approach deepens the integration of green systems and robust post-lending management practices. Concurrently, the Bank is
financial services and effectively addresses optimizing its asset structure, steadily increasing support for high-quality industries
the pressing needs for green financing.
characterized by low energy consumption and minimal emissions.
The development of the carbon market, The Bank analyzes policies pertinent The Bank monitors the carbon emission, carbon reduction, energy conservation
Market coupled with the expanding financial to the carbon market and carbon and transformation & upgrading of investment and financing projects (clients),
Opportunity attributes of carbon trading, offers finance. By leveraging its robust and strengthens the review of clients' performance in energy conservation and
significant opportunities for the Bank's research capabilities and extensive emission reduction. In the future, in line with relevant internal and external policy
credit product innovation. By creating client resources, it proactively evaluates
Technology guidelines, it will increase support for low-carbon transition projects of high-quality
carbon financial products, the Bank trends in carbon finance, strategically
not only establishes a differentiated positioning its product offerings in this and high-potential clients. In addition, the Bank will conduct in-depth market analysis
competitive advantage but also effectively emerging sector. and strategic planning for digital transformation, advance its transformation and
aligns with the prevailing trend of the Transition upgrading in close alignment with business demand, and cautiously guard against
green and low-carbon transition. Risk cost input risks arising from biased technology investment.
The Bank will refine its asset allocation in alignment with its green finance
development strategy. It will enhance the integration of green finance topics within
Market
its long-term communication mechanisms with investors and fully innovate climate
friendly and environment friendly products and services.
Impact, Risk and Opportunity Management
The Bank consistently strengthens its ability to identify, quantify, monitor, and provide early warnings regarding climate- The Bank will implement key initiatives in line with its green finance strategic plan.
It will continuously enhance its performance in green finance and sustainable
related risks, seamlessly integrating these risks into its comprehensive risk management framework. It enhances the
office operations. Furthermore, the Bank will provide robust guidance to customers
management of impacts, risks, and opportunities. By employing forward-looking risk planning and scientifically informed Reputation
and proactively disclose relevant information to the public and market through
management mechanisms, the Bank establishes a closed-loop management process for these elements, thereby laying environmental disclosures and other channels. This strategy aims to establish a
a robust foundation for its high-quality development. This proactive approach not only mitigates potential threats but also positive institutional image and bolster public trust.
positions the Bank as a leader in sustainable financial practices.
Environmental Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Environmental
Climate-Related Scenario Analysis Metrics and Targets
The Bank has performed specialized environmental risk sensitivity analyses for clients operating in environmentally The Bank utilizes greenhouse gas emissions as a key indicator for effective climate change management. Given the
sensitive sectors, including chemicals, printing and dyeing, and non-metallic mineral products. By establishing three operational characteristics of the banking industry, these emissions are categorized as direct greenhouse gas emissions
distinct stress scenarios—mild, moderate, and severe—the Bank evaluates potential outcomes under conditions such as from operational activities (Scope 1) and indirect greenhouse gas emissions derived from energy consumption (Scope 2).
stricter energy conservation and emissions reduction policies or failure to comply with environmental standards. These Comprehensive details regarding the measurement and management of Scope 1 and Scope 2 emissions are presented
analyses indicate that the internal credit ratings of affected clients, currently categorized as Normal or Concern within the in the section Taking Green Actions.
five-category loan classification system, could be downgraded by two, three, or four notches, respectively. The findings of
this analysis have been systematically integrated into comprehensive risk management processes, encompassing credit
approval, credit policy formulation, industry limit management, post-lending monitoring, and risk reporting. Green Investing and Financing
The sensitivity analysis results demonstrate that the Bank's credit resource allocation has consistently prioritized
industries and enterprises characterized by low energy consumption, pollution, and emissions. Consequently, the overall Green Investing and Financing Management
scale of credit assets exposed to environmental factors remains limited. Even in extreme scenarios, the anticipated
incremental default risk is generally manageable.
Development of Green Investing and Financing Mechanisms
Quantitative Analysis of Environmental Risks
The Bank has consistently enhanced its green investment and financing management mechanisms, effectively
integrating ESG factors throughout the credit review process. It staunchly enforces the veto system for enterprises that
Environmental Factor Sensitivity Analysis do not meet environmental protection and workplace safety standards, prohibiting the issuance of new credit to those
with significant violations in these areas that have yet to address their shortcomings. Additionally, the Bank harnesses
Our Bank focuses on enterprises in industries vulnerable to
technological advancements to bolster the development of green finance. By utilizing big data, artificial intelligence,
environmental risks, such as chemical, printing and dyeing,
and other innovative technologies, it has incorporated a green classification label into its credit management framework
and non-metallic mineral products.
and integrated ESG-related risk alerts into its risk early warning system. The Bank also facilitates a streamlined credit
Severe Scenario approval process for green credit initiatives and clients within the green, low-carbon, and circular economy sectors,
Internal Credit Rating Downgrade
thereby promoting the sustainable transformation of its asset structure and supporting the robust development of green
It is assumed that customers with a five-level classification and low-carbon industries.
Moderate Scenario of "Normal" and "Special Mention" will be affected by
factors such as energy conservation and emission The Bank has developed a comprehensive ESG training mechanism and implemented targeted risk training programs to
reduction policies and failure to meet environmental impact enhance employees' awareness of ESG risks and their professional competencies. This strategic approach promotes the
assessment standards. Under mild, moderate and severe implementation of robust environmental and social risk management measures.
Mild Scenario scenarios, their internal credit ratings will be downgraded
by 2, 3 and 4 levels respectively.
Credit Granting Performance of Changshu Rural Commercial Bank
Result Application
Evaluate the impact of three different scenarios on the
Number of Clients Supported by Green Amount of Green Credit Granted (RMB 100
quality of the Bank's credit assets, and apply the results
Credit million)
to credit approval, credit policies, limit setting, post-loan
monitoring and risk reporting
Environmental Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Environmental
Integration of ESG Factors into Credit Approval Process Efficient Approval Mechanism for Green Credit
Check “Green Channel” Approval Mechanism
We have established streamlined credit approval channels for green, low-carbon, and circular economy
We conduct a thorough investigation and assessment of the environmental and social impacts associated
initiatives, implementing measures such as simultaneous operations between approvers and account
with clients and their projects. This process involves reviewing both the historical and current profiles of
managers, as well as proactive loan assessments. This approach enables the creation of an integrated
clients' environmental and social risks, as well as identifying potential issues. Timely and accurately, we
business management model that effectively combines front-end marketing with middle-end credit approval,
classify loans as Green Loan or Non-Green Loan within the credit system.
thereby enhancing our support efforts.
We emphasize enhancing due diligence regarding enterprises' actual pollution discharge status and their
possession of relevant permits and certifications.
“Fast Track” Loan Approval Model
We have simplified credit documentation for high-quality green financing projects by streamlining credit
Review
approval processes and implementing hierarchical, categorized credit extension methods. Our efforts have led
to enhanced approval efficiency, achieving completion of credit approvals for projects below RMB 15 million
We perform rigorous compliance reviews related to the essential conditions for project initiation and
within 1.5 working days and those above RMB 15 million within 5 working days.
construction. This includes ensuring adherence to industrial policies, market access standards, project
approvals, verification or filing procedures, and confirming the qualifications of the approving or verifying
authorities.
Green Investment and Financing Performance
We prioritize the legality of project initiation procedures and substantive compliance requirements. New
projects must align with national industrial policies and development trends, and their environmental
Green Investment and Financing Performance
impact assessments must conform to overarching planning requirements.
Green Credit
Approval
In 2025, the Bank allocated its green loans across seven distinct categories of green industries, ranked by
We perform a thorough assessment of the project's overall risks and favorable factors, encompassing proportion from highest to lowest: Energy Conservation and Carbon Reduction Industries at 25.40%, Green
environmental and social impacts. This analysis informs the final loan plan and establishes effective, Infrastructure Upgrade at 22.58%, Ecological Protection, Restoration, and Utilization at 15.55%, Environmental
feasible disbursement conditions and management requirements. Protection Industries at 15.10%, the Green and Low-Carbon Energy Transition at 10.93%, Resource Recycling
Industries at 10.04%, and Green Services at 0.40%.
By the end of 2025, the outstanding balance of the Bank’s green credit portfolio reached RMB 3.216 billion,
Post-Lending
reflecting a year-on-year growth of 17.42%, with a total of 3,697 green loan customers.
Clients experiencing changes during the credit year—such as downgraded environmental ratings,
revocation of essential business qualifications, or outstanding penalties from environmental protection
authorities—must rectify issues and adjust their credit plans according to actual conditions. Key measures
may include terminating or temporarily suspending credit lines, recalling funds prematurely, optimizing
guarantee methods, and developing repayment plans to address rating downgrades effectively.
Environmental Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Environmental
In the realm of transition finance, the Bank provides robust support to enterprises characterized by high pollution and
Green Bond substantial energy consumption. This support facilitates their transformation towards clean, low-carbon operations and
the adoption of green technologies, as well as the systematic phasing out of outdated production capacities.
In 2025, the Bank diversified its portfolio by making 13 new investments in green bonds, totaling RMB 468
million. Case Supporting Low-Carbon Transformation of a Paper Company
In 2025, the Bank successfully facilitated Changshu Leying Paper Co., Ltd.'s recognition as a transition
By the end of 2025, the outstanding balance of the Bank’s green bond investments reached RMB 1.502 billion.
financing entity. The company plans to invest in high-end equipment to undertake an intelligent and digital
transformation of its corrugated board production lines, the factory-wide logistics system, and carton
manufacturing equipment. This transformation includes the phasing out of semi-automatic, standalone,
Green Credit Green Bond
and inefficient outdated machinery. The upgraded intelligent production lines will incorporate centralized
Credit Balance (RMB 100 million) Green Bond Holdings Balance (RMB 100 million) heating combined with heat pump waste heat recovery technology, elevating thermal efficiency to over
critically significant for the company’s low-carbon transformation efforts.
Green and Low-Carbon Operations
Green Operation Initiatives
Green O?erings The Bank integrates the principles of green development into its daily operations and actively engages in initiatives that
promote the establishment of a resource-conserving and environmentally sustainable society.
The Bank offers designated green financing and transition entities a range of services, including preferential lending
rates, expedited credit approvals, and opportunities for principal-repayment-free loan renewals. Simultaneously, all Green Operation Initiatives
affiliates are obligated to actively engage with green and transition finance enterprises within their jurisdictions and to
expedite the inclusion of qualified enterprises and projects into the relevant database. Energy Conservation and Carbon Reduction
We implemented projects such as renovating the building's air conditioning system, upgrading the data room
Case Development of Digital Carbon Management Platform to Support Waste Battery Recycling
infrastructure, and enhancing energy efficiency through the modernization of lighting systems and the control of
fresh air fan systems.
In 2025, the Bank collaborated with Jiangsu Yuecheng Renewable Resources Co., Ltd. to develop and
We installed intelligent air conditioning control devices, referred to as intelligent energy units, and integrated
launch a digital carbon management platform, thereby establishing a transparent and standardized online
them with the new power load management system. This integration allows for visible, measurable, adjustable,
system for waste battery recycling.
and controllable air conditioning loads, resulting in enhanced precision
The platform has established 400 designated recycling outlets throughout Wuxi City, primarily focused on in the automatic regulation of building HVAC units. Consequently, this
collecting batteries from electric vehicles, uninterruptible power supply (UPS) systems, and automobiles. It initiative reduces power consumption and lowers carbon emissions.
achieves an annual recovery volume of lead ingots valued at approximately 200 million yuan. Furthermore,
Posters promoting electricity conservation have been displayed in
the platform effectively curtails the illegal recycling and trading of waste batteries at the source, propelling
public areas to remind staff to turn off lights when leaving.
the entire industry toward sustainable and sound development.
Environmental Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Environmental
Water Conservation Wate Management
The Bank promotes water conservation by installing signs throughout all office premises. We have established a paid contract with a professional third-party sanitation service to implement classified
waste management and recycling.
We dispose of kitchen waste in strict accordance with local regulatory requirements.
Green Mobility
We have introduced business vehicles that utilize alternative energy sources.
We have installed new energy charging poles to promote sustainable commuting for employees.
Conservation of O?ce Consumables
We consistently advocate for the transition to paperless and intelligent business operations, while systematically
expanding the range of paperless counter service scenarios.
The video conferencing system has been upgraded, enabling meetings across the Bank to be conducted in a
hybrid format combining both in-person and virtual participation. Operational Consumption
We promote the recycling of office supplies to minimize waste and decrease paper consumption. At the Bank, office operations predominantly consume energy and resources, including gasoline, electricity, water, and
paper. The waste generated primarily consists of household and office waste. In 2025, during its operational activities,
the Bank's fleet consumed 178,909 liters of gasoline, while electricity usage totaled 38,243,936 kWh. Paper consumption
Food Conservation for office and business operations reached 603.12 tons. Direct greenhouse gas emissions amounted to 397.37 tons,
primarily from gasoline usage, whereas indirect emissions reached 23,965.54 tons, largely attributable to electricity and
We have developed the Civilized Canteen Management Policy for Anti-Food Waste and the Civilized Canteen
paper consumption. Overall, total greenhouse gas emissions were 24,362.91 tons.
Supervisor Job Responsibility Policy. Our initiatives continuously promote a holistic approach to food
management, ensuring food security while fostering a culture of diligence, frugality, and respect for resources.
We have assigned dedicated staff to oversee and routinely update essential work ledgers, including daily dining
headcount statistics and canteen anti-waste inspection forms. A stringent daily registration system for kitchen
waste records has been implemented, allowing us to monitor food waste through monthly aggregated data.
We effectively utilized the canteen’s publicity
boards to implement continuous themed
campaigns. This included the installation of anti-
food-waste signage, the display of promotional
posters, the screening of educational videos, and
the placement of Say No to Waste reminders on
every dining table within the canteen.
Environmental Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Environmental
Environmental Impact of Changshu Rural Commercial Bank's Operating Activities
Metric Item 2023 2024 2025
Gasoline Consumed
Direct greenhouse by Institution-Owned
Gas Emissions And Transportation
Natural Resource Vehicles (liters)
Consumption
Generated from Water Consumed by
Operating Activities Business and Office 151,153 165,446 144,015
Operations (tons)
Yangu Data Center Selected into the 2025 National Green Computing Capacity Facilities List
Electricity Consumed
Indirect Greenhouse
by Business and
Gas Emissions
Office Operations
and Indirect The Yangu Data Center embodies a commitment to a green, intelligent, and efficient operational philosophy. It employs a
(kWh)
Natural Resource multi-active high-availability architecture to facilitate seamless cross-data center business transitions, ensure high service
Consumption Arising availability, and establish a secure, independent, and controllable financial digital infrastructure. This design significantly
Paper Used for
from Purchased enhances business responsiveness and optimizes resource utilization efficiency.
Business and Office
Products or Services
Operations (tons)
The Yangu Data Center exemplifies advanced practices in green energy conservation by implementing technologies such
enable the facility to maintain a Power Usage Effectiveness (PUE) consistently below 1.35, aligning with international
standards of excellence. Central to its operations is a solar-storage coordination model that facilitates a robust green
Greenhouse Gas Emissions from Changshu Rural Commercial Bank's Operating Activities
energy supply system. By integrating photovoltaic power generation with energy storage solutions, the center enhances
energy efficiency, reduces electricity costs, and encourages the use of renewable energy. Furthermore, a distributed
GHG Scope photovoltaic power station, located on the roof, boasts a total installed capacity of approximately 108 kW, generating an
(tCO2) (tCO2) (tCO2)
annual output of 140,000 kWh. This dual achievement underscores the center’s commitment to both economic viability
Direct Greenhouse Gas Emissions 430.28 295.81 397.37 and environmental sustainability.
Indirect Greenhouse Gas Emissions 18,019.89 23,180.66 23,965.54
Total Greenhouse Gas Emissions
Zero-Carbon Outlets
Changshu Rural Commercial Bank is actively aligning its operations with the national strategies for carbon peaking
Green Computing Capacity Facilities and carbon neutrality. Committed to establishing an eco-friendly banking model, the institution has taken the lead
in developing zero-carbon outlets, transitioning to clean energy sources to reduce operational carbon emissions.
In December 2025, six ministries, including the Ministry of Industry and Information Technology, the National Furthermore, the Bank has achieved carbon neutrality in its branch operations.
Development and Reform Commission, the Ministry of Commerce, the State Financial Regulatory Administration, the
Government Offices Administration, and the National Energy Administration, jointly released the 2025 National Green By the end of 2025, it has established 11 zero-carbon outlets, generating an annual total of 711,814
Computing Capacity Facilities Shortlist. Notably, Yangu Data Center of Changshu Rural Commercial Bank was selected, kWh, yielding cost savings of 226,000 yuan, and reducing carbon dioxide emissions by approximately
marking it as the first corporate financial institution in Jiangsu Province to achieve this prestigious recognition. 558.77 tons.
Environmental Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Environmental
Measures for Developing Zero-Carbon Outlets Tree Planting Event
Case
Renovation In March 2025, coinciding with the 47th National Tree Planting Day, the Volunteer Association and Farming
Association of Changshu Rural Commercial Bank organized engaging parent-child tree-planting activities
We prioritize the procurement of environmentally friendly materials, including eco- at the Changshu Tongguanshan Nature Exploration Camp and Nanhu Wetland Park. Nearly 60 participants
friendly coatings, to minimize indoor air pollution. Upon completion of branch collaborated enthusiastically to promote environmental stewardship, celebrate the arrival of spring, and
renovations, we obtain air quality testing reports from accredited third-party testing enhance the vitality of nature.
companies to ensure the health and safety of both employees and customers.
Operation
Through a series of strategic measures, including the adoption of clean energy,
optimization of energy structures, and promotion of energy-saving technologies,
we enhance the intensity, greening, and low-carbonization of branch operations.
This endeavor establishes a digitalized and environmentally sustainable operational
pathway for our business outlets.
Promoting a Green Culture
The Bank undertakes a diverse range of promotional activities aimed at fostering ecological ethics, enriching ecological
Case Volunteer Environmental Protection Activity – Litter Cleanup
culture, and popularizing green, low-carbon lifestyles. Additionally, it encourages all staff members to become active
advocates and exemplary practitioners of ecological civilization concepts.
Our volunteers consistently engage in weekly community environmental clean-up initiatives. These efforts
not only enhance urban aesthetics and improve living conditions but also reflect the Bank’s commitment
to social responsibility. By encouraging public participation in environmental protection, we significantly
advance the promotion of sustainable practices within the community.
Social Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Social
Social
Cultivating a Foundation of Responsibility,
Promoting Long-term Harmony
Changshu Rural Commercial Bank fully fulfills its mission of
inclusive finance and strives to enable a broader range of groups
to access convenient, efficient, and affordable financial services.
The Bank continuously innovates its service models and provides
comprehensive support to micro, small, and medium-sized
enterprises. By improving its credit support system, optimizing
business processes, and expanding diversified service channels,
it steadily enhances the coverage, accessibility, and quality of
financial services. Through these concrete actions, the Bank
demonstrates its commitment to people-centered finance, actively
supports rural revitalization and the high-quality development of
the local economy, and contributes strong financial support to the
steady advancement of common prosperity.
Customer Number of Active International
Satisfaction（%） Business Customers Complaint Resolution Rate (%)
Safety Hazard Employee Training
Rectification Rate (%) Coverage Rate (%) Total Training Hours
Responses to UN SDGs
Social Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Social
Financial Responsibility Further Improving the Facilitation of Cross-Border Trade, Investment and Financing
Assurance The Bank has continued to expand the scope of high-level facilitation for cross-border trade in
accordance with the principle of selecting the best from the excellent and advancing steadily.
Through a range of measures, it has enhanced the efficiency of cross-border settlement, continuously
Serving Opening-Up optimized cross-border trade service solutions, and provided robust support for foreign trade
enterprises in strengthening their international competitiveness. Throughout the year, 17 enterprises
Changshu Rural Commercial Bank has steadily advanced the development of
were included in the list of enterprises eligible for high-level facilitation. Following the issuance of
its cross-border financial capabilities and established a product manager service
the Circular on Further Facilitating Foreign Exchange Fund Settlement and Supporting the Steady
system across all branches. This system enables precise outreach to foreign
Development of Foreign Trade (Hui Fa〔2025〕No. 47) by the State Administration of Foreign
trade and foreign-invested clients while providing individualized, concierge-
Exchange, the Bank responded promptly. Under the guidance of the Suzhou Branch of the State
style foreign exchange services. The Bank has also implemented a tiered and
Administration of Foreign Exchange, it included, for the first time in 2025, two market procurement
regular training mechanism. Through new employee orientation, departmental
trade entities and one platform operating company in the list of high-quality qualified enterprises. As
retraining, and on-site branch coaching, it has systematically strengthened
of December 31, the Bank had processed seven expedited account-entry transactions totaling USD
the professional competence of customer managers and product
managers. In addition, the Bank has established a cross-border business
streamlining procedures and accelerating trade settlement.
expert team to enhance daily guidance for grassroots institutions and
strictly uphold service standards that ensure routine business is
handled efficiently, difficult issues are addressed appropriately, Further Fully Leveraging Cross-Border RMB Facilitation Policies
and complex cases are managed flexibly, thereby improving The Bank actively participates in the pilot program for facilitating high-level cross-border RMB
professionalism, responsiveness, and customer satisfaction. settlement in trade and investment, and encourages enterprises to prioritize RMB in international
trade, investment, and financing. To better meet customer needs across the full life cycle of overseas
investment, the Bank established an Overseas Investment Center, which provides comprehensive
Further Unblocking Two-Way Cross-Border Financing Channels for Businesses financial solutions, including policy consultation, cross-border settlement, trade financing, and project
loans, for enterprises pursuing international expansion. The Center also actively promotes the
Leveraging online documentation and automated system notifications, the Bank provides digital convenience and advantages of cross-border RMB usage and encourages “going global” enterprises
services, such as capital account opening, by enabling customers to submit materials through online to adopt RMB as the preferred currency for investment. In accordance with the criteria for identifying
banking. This has reduced the account opening process from an in-person counter service to real- “high-quality and credible enterprises” and based on the Bank’s business practices, the Bank
time completion. recommended six pilot enterprises for high-level opening-up in cross-border trade and investment.
These enterprises were included in the Jiangsu Self-Discipline Mechanism’s list of high-quality and
Our expert service team proactively addresses corporate needs by providing end-to-end support for
credible enterprises eligible for cross-border RMB settlement. On April 22, 2025, the Bank launched
businesses in investment attraction, foreign debt financing, and related services. This includes policy
a preferential campaign for cross-border RMB settlement fees. A total of RMB 208 million in cross-
consultation, document preparation, and assistance with industrial and commercial registration and
border RMB settlement services—including export letter of credit presentation, export collection
audit procedures, thereby improving operational efficiency and delivering effective financial support
presentation, and outward remittances—was processed for 43 enterprises, helping them save RMB
for enterprises engaged in cross-border economic and trade activities.
To address the practical needs of foreign trade enterprises, the Bank issues non-financing
Through continuous technological empowerment, the Instructions for Cross-Border RMB Settlement
international guarantees, including advance payment guarantees, quality guarantees, performance
Receipt/Payment have been digitized. Customers now only need to complete key fields on the Bank’s
guarantees, and bid bonds. Denominated in both foreign currencies and cross-border RMB, these
online banking platform and submit them. The system automatically generates the cross-border RMB
instruments provide financial support and credit enhancement, facilitate bilateral trade, and promote
receipt and payment instructions, eliminating the need for paper forms and uploads, and significantly
the stable development of foreign trade enterprises.
enhancing the customer experience.
Social Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Social
Service Initiatives for Foreign Nationals by Changshu Rural Commercial Bank Measures for Easy Foreign Currency Business by Changshu Rural Commercial Bank
The Bank operates 10 outlets in the Suzhou region that provide foreign currency
cash exchange services, covering the entire Changshu area and parts of Suzhou. One-Click Remittance for Ocean Freight: After-Hours FX Settlement: During non-
Exchange services are available for six currencies: US dollars, euros, Japanese yen, The system automatically verifies ocean business hours, whitelisted customers may
Hong Kong dollars, British pounds, and Australian dollars. In addition, the Bank offers freight authenticity and weight, displays use the after-hours FX settlement function,
simplified account-opening services for overseas personnel entering China, with relaxed invoice details, and sums invoice amounts for enabling the system to monitor exchange rate
requirements for supporting identity verification documents. It also provides electronic streamlined customer operations. movements and secure the optimal rate.
Well- currency declaration certificate services. Individual customers may apply for an electronic
Con?gured currency declaration certificate at the Bank’s personal foreign exchange outlets. Once
Outlets
approved, the certificate QR code can be viewed through mobile banking and presented
to customs for verification and cancellation when carrying cash abroad. The Bank actively participates in the pilot
program for high-level opening-up and The Bank pioneered the first Multiple Central
facilitation of cross-border trade, enabling Bank Digital Currency Bridge implementation
high-quality enterprises to efficiently manage within the provincial rural commercial banking
The Bank optimizes the placement of cash self-service machines across its branches
current-account foreign exchange receipts, system.
based on transaction volume and deposit and withdrawal patterns, ensuring adequate
payments, and related services.
coverage of public cash withdrawal needs within its jurisdiction. In Suzhou, 165 self-
service devices have been deployed, all supporting foreign card cash withdrawals and
Well-
prominently displaying the required foreign card acceptance logos. Case Changyin Cross-Border Express Mini Program
Equipped
Facilities
Changyin Cross-Border Search is a proprietary product developed by the Bank. It uses big data analytics
and data mining technologies to help enterprises identify potential customers and monitor changes in market
The Bank has conducted 10 training sessions on personal foreign exchange business, demand and peer trade dynamics in the context of global economic integration. By the end of 2025, the
with more than 350 participants. The sessions covered regulatory requirements, product had accumulated more than 3.8 billion data records, covering compliant data sources from over 250
operational procedures, and key risk points within the foreign exchange management countries and regions worldwide. It provides trade data retrieval and analysis capabilities, including market
framework, including current account services, personal foreign exchange settlement analysis and intelligent customer acquisition, thereby supporting enterprises in expanding their products into
and sale, foreign currency cash deposits and withdrawals, and cross-border receipts and overseas markets.
Well-
payments. These efforts help employees accurately interpret current account foreign
Delivered
Business exchange policies for overseas individuals and strengthen operational standardization and
Training compliance awareness.
Performance of Changshu Rural Commercial Bank in Serving Opening-Up
Number of Active Number of Foreign FX Derivative Hedging Annual Cumulative Foreign
International Business Currency Loan Contracts (USD 100 Currency Loans to Import and
Customers Customers million) Export Enterprises (USD 100
million)
Social Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Social
Changshu Rural Commercial Bank Fully Supports Comprehensive Foreign Trade Services Such as Demonstration of Specialized Outlets of Changshu Rural Commercial Bank
Case
Exhibition and Logistics
In 2025, during the Foreign Financial Institutions Tour in Suzhou, the Bank signed a strategic cooperation
Shajiabang Sub-branch integrates revolutionary red culture into its
agreement on international business with DBS Bank (China) Co., Ltd. and opened a cross-border RMB
services, establishing a Four Reds service system, including a Red
settlement account. Since August 2025, it has successfully processed 20 cross-border RMB transactions
Hall and a Red Corridor. It has also established a service station for
for 14 corporate clients, with a total transaction value exceeding RMB 10 million. DBS Bank, the largest
veterans and holds more than 120 themed financial outreach activities
bank in Singapore, is one of Asia’s leading financial services groups, with an extensive network spanning
annually, reaching over 3,000 clients.
Greater China, Southeast Asia, and South Asia. In the future, the two parties will engage in in-depth and
comprehensive cooperation in international financial services, including cross-border RMB business. By
integrating domestic and overseas financial resources, they will combine local market expertise with a global
perspective and jointly build efficient, convenient, one-stop cross-border financial services for enterprises
investing abroad.
Yushanlinchang Sub-branch focuses on the pet economy and has
established a pet-friendly venue. It collaborates with institutions to host
monthly events, including pet adoption drives, free veterinary checkups,
and pet matchmaking activities.
Finance Accessibility
Changshu Rural Commercial Bank has consistently regarded proving the accessibility of financial services as a key
measure to fulfill its commitment to people-centered finance and to advance common prosperity. By expanding its
physical branch network, developing digital channels, shifting its service focus to the grassroots level, and launching
Suzhou Branch Business Department established the nation’s first
tailored innovative products, the Bank has continuously bridged the “last mile” of financial service delivery. As a result,
in-branch traditional goldsmith studio. It has also hosted 25 online
it has significantly improved financial accessibility, coverage, and customer satisfaction among county and rural
livestreams and 57 o?ine community events, generating precious metal
populations, micro and small enterprises, new urban residents, and other groups. Through comprehensive and sustained
sales exceeding RMB 16.72 million.
inclusive finance practices, the Bank has strengthened the social foundation for high-quality development.
To further advance the establishment and promotion of specialized sub-branches under Jiangsu Rural Commercial
United Bank’s Ten-Hundred-Thousand Project, Our Bank has proactively formulated and implemented its Headquarters’
“123” Project. Under this initiative, five specialized outlets will be completed in 2024, including the Headquarters Business Changjiang Sub-branch has focused on elderly customers by
Department, Suzhou Branch Business Department, Shajiabang Sub-branch, Haiyu Sub-branch, and Dongbang Sub- developing specialized courses under the Joyful Class, including pastry
branch. making, Ba Duan Jin, Boon music therapy, intangible cultural heritage
diabolo, and smartphone training. To date, 63 events have been held,
serving 695 participants. Cumulative bancassurance fee income
In addition, ten specialized outlets will be completed in 2025, and ?fteen in 2026. By 2026, the reached RMB 19,500, and AUM increased by RMB 13.36 million.
Bank also aims to establish 30 Four-in-One demonstration sites for ?nancial accessibility.
Social Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Social
Case Changshu Rural Commercial Bank Launches Targeted Services for Seniors, Children and Pet Owners
Expanding Outlet Coverage
By the end of 2025, the Bank operated 182 branches and sub-branches, including one Headquarters Business In 2025, Changshu Rural Commercial Bank innovatively developed a differentiated customer service system
Department, 40 local sub-branches, seven cross-regional branches, 39 cross-regional sub-branches, and 95 branch for seniors, children, and pet owners to precisely address diverse livelihood needs.
offices, across Nanjing, Suzhou, Changzhou, Wuxi, Zhenjiang, Nantong, Yancheng, Yangzhou, Taizhou, Lianyungang,
Huai’an, and Suqian. For older adults, the Bank launched the Feiyan Delivering Blessings and Feiyan Delivering Care services,
providing more than 230,000 convenience services throughout the year, including haircuts, health
Meeting Special Needs screenings, and knife sharpening. It also introduced the Le Ling Zone mini-program and delivered 258 health
and wellness courses, such as Ba Duan Jin exercise sessions and smartphone training, thereby enhancing
the quality of life of the silver-haired population.
Veterans
To serve families with children, the Bank organized Little Bankers workshops that reached more than 1,200
The Bank has advanced Party-building cooperation with households. In combination with interactive activities such as film screenings and do-it-yourself crafts, these
veterans’ affairs authorities and established Changshu’s events effectively increased branch traffic to over 8,000 visits.
first corporate veterans service station at the Shajiabang
Sub-branch. Through strengthened coordination, For pet owners, the Bank launched a Pet-Friendly Credit Card with bundled discount benefits. In addition,
collaboration, and information sharing, it has addressed monthly themed events, including pet matchmaking and public welfare adoption campaigns, integrated
key challenges in dedicated financial services for everyday life scenarios with financial services. Collectively, these initiatives underscore the Bank’s
veterans and developed tailored credit products. By commitment to people-centered finance and demonstrate its strong capabilities in scenario-based service
lowering guarantee thresholds, streamlining approval innovation.
procedures, and offering preferential interest rates,
the Bank effectively alleviates financing constraints for
veterans in the early stages of entrepreneurship.
Services for Seniors, Children and Pets Owners
Social Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Social
Consumer Finance During the May Day holiday, the Bank collaborated with the Changshu Municipal
Bureau of Commerce to issue consumer vouchers, engaging 62 merchants and
Changshu Rural Commercial Bank firmly supports the national strategy to expand domestic demand. Building on its more than 14,000 participants, which stimulated approximately RMB 115,000
strengths in fintech-enabled innovation and retail banking, the Bank effectively connects consumers and merchants while in consumption. In the Massive Discounts and Secure Consumption campaign,
strengthening consumer confidence and stimulating endogenous consumption through scenario-based, intelligent, and conducted in partnership with the People’s Government of Hai’an City, 11,800
convenient financial services. By optimizing consumer credit supply, improving payment and settlement experiences, consumer vouchers were distributed, directly generating RMB 7.45 million in
and expanding its livelihood-oriented service ecosystem, the Bank contributes to residents’ quality of life and responds consumption.
proactively to public aspirations for a better life.
During major consumption periods such as 618, Double 11, and Double 12, the Bank
launched a Spend & Win promotion in which customers making a single transaction
By the end of 2025, our Bank’s outstanding balance of personal consumption loans reached RMB
of more than RMB 58 were eligible to enter a prize draw for rewards including Disney
tickets, airport lounge access, mobile phone top-up vouchers, JD e-gift cards, and
Shopping Days
Tmall shopping vouchers. In addition, a Spend & Get Cashback promotion offered
Annual Consumer Finance Initiatives of Changshu Rural Commercial Bank customers an immediate RMB 1 discount on online payments of RMB 5 or more.
Working with the Changshu Municipal Bureau of Commerce, local towns and
CoCo Fresh Tea, Luckin Coffee, Ele.me, and KFC: RMB 5 off with a minimum townships, and core enterprises, the Bank developed the urban IP campaign
spend of RMB 10.RMB 10 for RMB 20 vouchers: Heytea, CHAGEE, KFC, iQiyi, Assured Consumption Carnival. This initiative helped Changkelong achieve sales
QQ Music, JD E-Card, Freshippo, and Meituan Waimai.SF Express: RMB 5 off with exceeding RMB 65 million, a year-on-year increase of 14%, and Jiao Jiadian
a minimum spend of RMB 10.WeChat mobile top-up: RMB 5 off with a minimum achieve sales of more than RMB 21.15 million, up 13.08% year on year. Collectively,
top-up of RMB 100. these efforts strengthened consumer spending and supported stable deposit growth.
Credit Card
Enjoy a RMB 50 discount on the Changshu Annual Travel Card with a minimum
New credit card customers can receive a RMB 50 refueling red envelope.Random
spend of RMB 100; a RMB 70 discount on the Shuiyun Jiangsu Annual Travel Card
discounts of RMB 5–100 on refueling at Sinopec stations.Random discounts of RMB
with a minimum spend of RMB 199; a RMB 20 discount on Tongcheng Travel and/
or Ctrip with a minimum spend of RMB 200; random discounts of up to RMB 49.9 on
of 10 yuan.Car wash vouchers available upon meeting the consumption requirement
Travel China Railway 12306 with a minimum spend of RMB 50; and a RMB 5 discount on
of RMB 3,000.
Car Owners Didi Travel with a minimum spend of RMB 10.
Consumption
Throughout the year, the Bank issued a total of RMB 1 million in digital yuan
Innovation in consigned precious metals has yielded strong results: the original
consumption red envelopes. Through precise operations, it stimulated consumption
Yidian Jin series has achieved annual sales of RMB 900 million, while the
among 100,000 people and directly increased consumption by RMB 1.44 million.
independently developed Jin Chang You Xi WeChat mini program has surpassed
The Bank established a closed-loop operating model of acquisition, retention,
Precious Metals 270,000 registered users.
and consumption stimulation. It continued to attract customers through the Gift
for New Account Opening lucky draw campaign, while also implementing fund-
inflow incentives and targeted consumption red envelopes for existing users. These
Digital RMB measures effectively enhanced the activity of personal digital yuan wallets and These cover a wide range of products, including student accident insurance, travel
expanded their use across various consumption scenarios, thereby significantly accident insurance, high-end medical insurance, participating life insurance, and
strengthening local consumer market vitality. others, thereby meeting the protection needs of diverse customer groups.
Insurance
Products
Social Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Social
Number of Credit Card Customers by the Number of New Credit Card Customers in 2025
Financial Literacy
End of 2025 Changshu Rural Commercial Bank places great emphasis on financial knowledge communication, viewing the
enhancement of financial literacy as a key basis for fulfilling its social responsibilities and advancing the high-quality
regular educational campaigns on anti-fraud awareness, rational investment, credit reporting protection, and green
finance in communities, rural areas, campuses, and enterprises. In addition, by leveraging digital channels such as its
Number of Credit Cards Issued by the End Number of New Credit Cards Issued in 2025 WeChat official account and short-video platforms, it disseminates financial knowledge in a clear and engaging manner.
of 2025
These efforts have effectively strengthened the risk awareness and financial decision-making capabilities of urban and
and inclusive regional financial ecosystem.
New Media IP Empowerment
Significantly strengthening brand visibility and improving user engagement. Among these initiatives, the local-content IP
Interesting Towns effectively supported business conversion, while the Assured Consumption Carnival set a benchmark
for city-level consumer finance events. In addition, the Bank actively applied AI technology to short-video production,
greatly enhancing content efficiency and creative expression. This approach has enabled financial services to integrate
more intelligently, accessibly, and effectively into customers’ daily lives.
In 2025, Changshu Rural Commercial Bank further advanced its digital marketing strategy by
establishing a comprehensive new media network. The Bank launched 251 official accounts, which
together attracted 5,025,800 followers. Over the course of the year, it hosted more than 2,000 live
broadcasts and published nearly 7,500 short videos
AI Videos Assured Consumption Carnival Interesting
Towns IP
Social Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Social
The country banks affiliated with the Bank fulfill their social responsibility of serving the public through finance and regard
improving financial literacy in rural areas as a core mission. They continuously conduct in-depth financial education and Xingfu Country Bank Wenchang Branch
outreach. Through diverse public awareness initiatives tailored to local residents, they have extended their efforts into
farmlands and rural communities, actively promoting basic financial knowledge, sound wealth management practices, in collaboration with regulatory authorities, conducted
and risk identification skills, including the prevention of telecom fraud and illegal fundraising. These efforts have an intensive outreach campaign in community venues
significantly strengthened financial security awareness and self-protection capabilities among grassroots communities, to educate nearby residents about 3.15 financial
contributing robust support to the development of a healthy, inclusive, and sustainable rural financial ecosystem. knowledge. A total of five offline events were held,
reaching more than 600 participants.
Hainan and Zhuhai Region
Business Department of Xingfu Country Bank
Xiangzhou Xingfu Country Bank
Taking each outlet as the unit, conducted “3.15”
promotional activities in surrounding communities and
in collaboration with Nankeng Community and Taoyuan
village committees. During these events, staff provided
Community, promoted financial literacy on avoiding
on-site explanations of financial anti-fraud knowledge
loan traps, marketing pitfalls, fraud prevention, and
and addressed issues such as common misconceptions
illegal fundraising. Through real-life cases, residents
in financial management and credit repair. Meanwhile,
were urged to remain vigilant and safeguard their
with the support and guidance of the Haikou Civil Affairs
financial consumer rights.
Bureau, the Qiongshan District Civil Affairs Bureau of
Haikou City, the Fucheng Subdistrict Office, and the
Beiguan Community Neighborhood Committee, the
Business Department, in collaboration with the Beiguan
Branch of Hainan Jiameile Health Care Industry Group Co.,
Jiangsu Region
Ltd., held a lecture at the Beiguan Comprehensive Pension
Service Center. The lecture emphasized the importance
of consumer rights protection and introduced its basic Binhai Xingfu Country Bank
principles to elderly participants, effectively enhancing their
awareness of rights protection and self-protection. organized staff to conduct the Financial Knowledge
Village Fair in rural communities, focusing on telecom
and online fraud, as well as illegal fundraising. During
Xingfu Country Bank Qionghai Branch Women’s Day events, the bank also delivered financial
literacy sessions to square dance teams, using prize
invited consumers to its branch hall to participate in quizzes and case analyses to reinforce key concepts.
interactive activities designed to promote learning through
entertainment, including an anti-telecom fraud game,
a deposit insurance challenge, and a consumer rights
protection activity. Through these games, participants
gained financial knowledge and strengthened their risk
awareness.
Social Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Social
Binhu Xingfu Country Bank Huaiyin Xingfu Country Bank
organized a customer birthday celebration, inviting in collaboration with the district media convergence
long-standing customers with March birthdays to center, visited Ruihe Health and Wellness Center.
attend at the branch. During the event, the bank During breaks in the cultural performances, the bank
delivered financial literacy presentations on anti-money delivered anti-fraud education and explained common
laundering, telecom and online fraud prevention, elderly care scams, fostering social support while
and illegal fundraising, using local case studies as strengthening public safety awareness.
examples.
Ganyu Xingfu Country Bank
in collaboration with local village committees, launched Jintan Xingfu Country Bank
the Financial Assistance for Agriculture Loudspeaker
campaign during the critical spring plowing and participated in the “3·15” special publicity event at
preparation period. Addressing issues such as fake Hua Luogeng Park, organized by the Changzhou
seed loan scams and the security of agricultural Jintan District Financial Industry Association. The
product sales funds, the initiative was widely praised bank established a publicity and consultation booth,
by villagers as both clear and practical. distributed brochures and informational materials, and
communicated financial knowledge to visitors in clear,
accessible language.
Gaogang Xingfu Country Bank
held a Women’s Day event, inviting more than forty
female customers to create handmade tulip bouquets.
Qinghe Xingfu Country Bank
The venue featured promotional slogans, and leaflets
on safeguarding against unscrupulous intermediaries
in collaboration with the Mazhuang Community Senior
were distributed.
Activity Center, established an Elderly Financial Safety
Classroom to promote financial literacy, including
guidance on preventing elder-care scams and safely
using mobile payments, reaching more than 500 older
Gaoyou Xingfu Country Bank
adults.
effectively leveraged high-traffic venues for outreach,
visiting nearby communities, senior education
centers, and vegetable markets to raise consumer risk
awareness and promote rational consumption habits.
Social Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Social
Qingpu Xingfu Country Bank Yichang Xingfu Country Bank
focused on financial consumer rights protection, visited the Yangtze River Three Gorges Cruise Center
including personal information protection, safeguarding and Jinding Haoting Community to conduct a “3.15”
against illegal fundraising, and preventing telecom Financial Consumer Rights Protection Campaign. The
fraud. The bank set up display booths and distributed initiative promoted awareness of financial personal
informational brochures in supermarkets and farmers’ information protection and educated consumers on
markets. how to safeguard their rights when facing financial
disputes.
Sucheng Xingfu Country Bank
Henan Region
established a financial literacy booth at the entrance of
its branch and used the lobby television to continuously
Neihuang Xingfu Country Bank
broadcast videos such as Telecom Fraud Case
Warnings and Illegal Fundraising Prevention Publicity,
established a dedicated consumer protection
enabling customers to identify risks more effectively.
consultation desk in its branch lobby, providing face-
to-face financial guidance to customers and using on-
site activities to promote financial literacy, including
telecom fraud prevention and personal information
protection.
Hubei Region
Enshi Xingfu Country Bank
leveraged opportunities such as Xingfu Haircut Day, Ruyang Xingfu Country Bank
Xingfu Birthday Party, and Xingfu Tea Party to conduct
diversified lobby-based educational activities. These in collaboration with the Ruyang County Cultural
initiatives included on-site presentations on essential Center, conducted a financial literacy outreach activity
financial knowledge and exposure to common financial for elderly participants in specialized senior classes.
scams. In parallel, the bank implemented targeted The program introduced basic financial consumer
outdoor outreach efforts through face-to-face public rights, helping older adults better manage their
education campaigns. In total, it organized more than finances and strengthen their awareness of financial
brochures, reached tens of thousands of people, and
earned widespread acclaim.
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Yunnan Region
Songxian Xingfu Country Bank Jiangchuan Xingfu Country Bank
in conjunction with traditional handicraft activities participated in the Hundred Communities and
such as lacquer fan making, invited elderly customers Thousand Villages financial education campaign,
and children to the branch for a specialized financial targeting village committee members, agricultural
education session, guiding these key young and workers, and rural middle-aged and elderly residents.
old groups to learn and master essential financial The bank promoted common telecom fraud
knowledge. schemes and prevention strategies, visiting two rural
revitalization communities and one civilized village. It
distributed more than 1,000 brochures and reached
nearly 1,000 people.
Tangyin Xingfu Country Bank
entered Xiduan Village, Guxian Town, to conduct a Luliang Xingfu Country Bank
financial education campaign focused on protecting
legitimate rights and interests in financial transactions, produced an online situational short drama, Protect
safely using bank cards, and identifying and preventing Your Money, Safeguard Your Happy Home, to expose
financial fraud. The bank also answered questions on tactics used in illegal financial activities through
site and encouraged villagers to resist illegal financial rotating hall displays and releases on new media
activities. platforms. Offline, the bank established a dedicated
exhibition area with risk-case brochures and
conducted outdoor “3.15” financial literacy campaigns,
thereby building a multidimensional consumer rights
Yiyang Xingfu Country Bank
protection defense line.
Leveraging International Women’s Day, hosted the
for Women, Protecting Health and Rights event. The Luoping Xingfu Country Bank
bank invited customers and local residents to join
a handmade mugwort pillow workshop, where they actively responded to the call of the Luoping County
learned practical fraud prevention and information regulatory sub-branch by participating in the themed
protection skills in a relaxed setting, thereby financial publicity campaign and innovatively adopting
strengthening financial literacy and risk awareness. a “sketch plus presentation” format. The bank
integrated anti-fraud knowledge into vivid situational
dramas, recreated typical scam scenarios, and clearly
exposed fraud tactics and scripts, earning enthusiastic
applause from the audience.
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Nanhua Xingfu Country Bank Wuding Xingfu Country Bank
actively promoted digital financial education through launched a financial literacy promotion activity,
live-streamed presentations on consumer financial Entering Business Districts, at Wuding County
knowledge. Using interactive online broadcasts, the Gymnasium. Tailored to merchants in the busy
Bank enhanced public awareness of financial rights commercial street and older adults, the bank provided
protection. In addition, during the Third Ma Ying training on identifying genuine and counterfeit
Cultural Tourism Festival in Wujie Town, it offered banknotes. It also delivered financial education on
on-site consultations to help participants identify anti-counterfeit measures and the risks of high-return
financial risks. investment schemes.
Yimen Xingfu Country Bank
engaged enterprise employees, community residents,
Panlong Xingfu Country Bank
and school faculty and staff through lectures on
financial literacy and risk prevention. Through
used regular salons and events, such as birthday
interactive question-and-answer sessions, the bank
parties and fan festivals, to explain relevant laws and
strengthened consumers’ understanding of financial
regulations, interpret policies, and teach practical skills
products and services.
to attending customers. In addition, through visits
by the chairman and president, the bank promoted
financial literacy among small and micro business
owners and rural households. Yuanmou Xingfu Country Bank
has established a Caring Window at its outlets for
elderly customers. Through individualized service,
the bank explains common telecom fraud schemes
targeting older adults and corresponding preventive
measures, thereby safeguarding their legitimate rights
Shizong Xingfu Country Bank and interests.
used rural loudspeakers during village outreach
campaigns to broadcast reminders on how villagers
Zhanyi Xingfu Country Bank
can protect their legitimate rights and interests. The
promotional content addresses consumer rights
launched a series of educational and outreach
protection, the prevention of illegal fundraising,
campaigns on credit reporting, debt resolution, and
vigilance against financial fraud, and related topics.
illegal finance at Zhanyi Small Farmers’ Market,
nearby communities, and surrounding villages, helping
financial consumers develop the discernment needed
to identify financial risks.
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Protecting Customer Rights Strategy
Changshu Rural Commercial Bank has fully integrated data security and privacy protection impacts, risks, and
Governance opportunities into its corporate governance framework. It has systematically assessed the potential material effects on
key areas in the short, medium, and long term, including its business model, operational management, strategic direction,
Customer-centric in approach, Changshu Rural Commercial Bank has systematically strengthened customer relationship financial performance, operating results, cash flows, and financing structure and costs. On this basis, the Bank has
management. Through coordinated measures such as refined customer segmentation, frequent interaction, professional proactively formulated and effectively implemented targeted management measures, thereby strengthening corporate
team development, full-process experience optimization, differentiated value-added services, and proactive risk
resilience and laying a solid foundation for sustainable, high-quality development.
prevention and control, the Bank has gained a deeper understanding of customer needs and responded with precision.
These efforts have enhanced customer satisfaction and loyalty, supported high-quality business growth, and further
strengthened the Bank’s brand image and market trust as the preferred financial partner for small and micro enterprises Risk/ Potential
and urban and rural residents in the region. Risk/Opportunity Time-
Opportunity Likelihood Financial Responses
Description frame
Type Impacts
Changshu Rural Commercial Bank Measures to protect consumer rights and interests
Bank has established a security emergency
Public Education & Pre-Launch Review
response platform and implemented
mechanisms for vulnerability management
and incident response. It has deployed
Regarding financial knowledge education as a key defense line for the protection of consumer rights, the Bank
Unauthorized disclosure security technologies, including firewalls,
has established a three-dimensional online and offline publicity matrix. As of offline channels, the Bank has of users’ personal intrusion detection systems, intrusion
conducted targeted publicity relying on business halls, communities and village committees. Meanwhile, brand information resulting Operations, prevention systems, and antivirus systems.
Risk of User Long-
warmth and financial knowledge are delivered through topic articles, short videos and other online channels. Data Breaches
from external attacks, Low
term
and The Bank also evaluates and monitors third-
In 2025, more than 680 events such as the 3·15 International Consumer Rights Day, Financial Knowledge third-party security downstream party vendors’ security practices and ensures
vulnerabilities, or similar that clear security agreements are executed.
Popularization Tour and Financial Education Promotion Week were held, covering more than 300,000
causes. The responsible party conducts regular
attendances. system backups and maintains backup logs.
IT staff perform periodic random inspections
The Bank conducted pre-launch consumer protection reviews with focus on key areas such as new products and
of the Bank’s computers and retain the
new businesses to fully identify potential risks in the design, information disclosure, service fees and other links corresponding records.
of financial products or services, advancing the risk control threshold forward.
Personal information
Unobstructed Channels & Direct Reception
protection impact
assessment tools and
related services provided
Rights protection channels for financial consumers are fully publicized at all branches, covering contact
by third-party institutions Developing privacy-enhancing features and
information of principals at all levels, the 12378 hotline and online service platforms. Meanwhile, a head Opportunity
have gained increasing Long- products for users with heightened sensitivity
of Expanding Low Operations
office consumer protection supervision hotline has been launched to further strengthen the supervision and market recognition. As term needs; introducing privacy-computing
Service Market
administration of complaint handling, ensuring timely response to consumer demands. privacy and privacy- technologies to expand business domains.
computing technologies
The Bank regularly held the Principal Complaint Reception Day event every month. Information including the emerge, enterprises can
receiving bank leaders, reception time, venue and supervision hotline is released through official channels with identify new avenues for
five working days prior to the reception day. The reception procedures are strictly implemented in accordance business growth
with work requirements to promptly respond to and resolve consumers’ opinions and suggestions.
It is possible to
strengthen data security Long
Complaint Review & Diversi?ed Dispute Resolution Customer Trust
and privacy protection and Publishing a clear privacy policy and providing
to enhance customer Medium Operations
Opportunity Medium transparent incident updates within 48 hours.
With adherence to a problem-oriented approach, regular complaint review meetings are held to urge business trust, reinforce market
competitiveness, and -ter
departments to trace the original causes and rectify issues revealed by complaints. In-depth thematic analysis
drive business growth.
is conducted on common customer complaints to address both the symptoms and original causes, promote
continuous improvement and strengthen internal control management.
The Bank also implemented diversified dispute resolution mechanism. The Suzhou Banking Industry Dispute Centering on the principles of localization, daily-life integration, and scenario-based services, country banks have deeply
Mediation System is fully utilized to realize one-stop, full-process online handling of mediation applications,
integrated high-quality local resources, including healthcare, housekeeping, education, entertainment, and automotive
dispute mediation, agreement signing, file management and other links, effectively improving the efficiency of
services. They have transformed banking branches into “local life service hubs” and built core competitiveness through
complaint handling.
differentiated services.
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Deep Integration with Local Brands
Customer Relationship Management Initiatives of Changshu Rural Commercial Bank
It has partnered with local healthcare brands, such as Health-100, to provide physical examination services;
with automotive repair enterprises, including Hebei Lutong Automobile, to offer vehicle maintenance services; Age-Friendly Service Upgrade
and with entertainment venues, such as Oscar Pet Amusement Park, to provide recreational benefits.
The Bank has systematically enhanced the senior-friendly
environment across its branches. On the one hand, it
Comprehensive Coverage of Life Scenarios has implemented a closed-loop management system of
The benefits encompass a wide range of daily life scenarios, including health management (physical inspection–maintenance–upgrade for elder-friendly facilities
examinations and oral care), living services (housekeeping, laundry, and printing), leisure and entertainment in banking halls, ensuring the safety and availability of
(fitness, outdoor activities, and amusement parks), and education and development (children’s materials and items such as reading glasses, wheelchairs, and accessible
Little Banker programs), thereby meeting customers’ diverse needs. passages, thereby eliminating potential safety hazards.
On the other hand, it has scientifically planned functional
areas by establishing a Respect the Elderly Public Welfare
Service Innovation with Local Features
Zone and a Caring Window. Through optimized circulation
We have launched community-oriented services with local characteristics, including the Argy Wormwood Health layouts and escorted services, the Bank has created a safe,
Package, free exam paper printing, and electric vehicle charging, to strengthen customers’ sense of identity and comfortable, and respectful environment for transactions,
belonging. fully safeguarding consumers’ rights to safety and dignity.
Impacts, Risks and Opportunities Easy Payment Optimization
Changshu Rural Commercial Bank has consistently upheld its customer-centric philosophy. It carefully responds to Safeguard payment security through extensive anti-fraud
the nuances of customer needs by continuously optimizing and streamlining business processes, thereby reducing publicity; improve payment convenience by promoting
procedures, saving time, and improving efficiency. O?ine, branch staff provide warm, professional, and sincere service. payment services; innovate outreach models to deliver
Online, digital channels address diverse customer needs in an intelligent, convenient, and efficient manner. Through inclusive financial services.
the coordinated efforts of all channels, each customer touchpoint is transformed into an emotional connection, making
high-quality service a strong foundation for customer trust. Moreover, customer satisfaction is fully integrated into the
operational evaluation system as a key indicator of high-quality development.
Smart Hall Construction
Customer Communication Initiatives of Changshu Rural Commercial Bank
Through coordination among PADs, over-the-counter
Iteratively upgraded the " Feiyan Community Launched the " Le Ling Zone " services, and intelligent devices, fingerprint verification has
Steward Mini Program " been introduced for elderly customers, replacing signatures
Covering smart elderly care, enjoyable courses,
Focusing on full-scenario service needs, we with fingerprint authentication after transactions are
and anti-fraud publicity, it offers diverse programs
have built a convenient and efficient online processed on PADs. Mobile PAD transaction scenarios have
such as Ba Duan Jin and AI Time Lecture Hall,
service hub. been integrated with 16 functions, including certificate of
and supports one-click reservation for services
deposit opening, cancellation and renewal, batch password
including health check-ups, JD Home Services,
and pet matchmaking. With 15,000 registered resets, natural gas recharges, and classified and graded inquiries. New functions have also been added to
users, it has realized efficient linkage between intelligent devices, such as certificate of deposit replacement for timely reissuance when certificates fail to
online services and o?ine scenarios, enhancing print due to equipment malfunctions, as well as mobile archive inquiries connected to the Changshu Archives
customer experience and loyalty. for access to marriage and birth certificates. As a result, the comprehensive diversion rate of certificate-of-
deposit-related business in banking halls has reached 72%.
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Case "Changyin Bus" Enters Enterprises, Xiaoyuan Services Win Praise
People-Friendly Measures
In 2025, the Changyin Bus, carrying the Xiaoyuan Service Team of the Wuxi Branch, entered the industrial
The Bank, in collaboration with the Changshu Municipal
park of Wuxi Zhiyuan Pharmaceutical and launched a featured service initiative titled Zhiyuan Fair. The
Administrative Approval Bureau, used Party building as a
team provided financial consultation and delivered financial literacy lectures to enterprise employees. By
strategic starting point and extended cooperation to the
accurately identifying employees’ needs, it facilitated the opening of three debit cards, five credit cards, and
Changshu Municipal Archives, enabling rapid access to
five mobile banking accounts, as well as the purchase of one wealth management product. This initiative
electronic records such as marriage and birth certificates
enabled employees to experience the convenience of the Bank’s “mobile counter.”
and thereby improving convenience for local residents.
The activity clearly demonstrated the Xiaoyuan
Service Team’s proactive service capability
and earned unanimous praise from enterprise
To deepen customer service, extend the reach of financial services, and better serve special customer groups, the
staff. Going forward, the team will continue
Bank has established 76 specialized on-site outreach service teams, known as Xiaoyuan Service Teams. It has also
to strengthen corporate services and provide
developed a set of supporting management documents, including the Measures for On-site Service Management and
financial support for the development of the real
Service Procedures of Xiaoyuan Service Teams, the Measures for the Management of Portable Equipment Application by
economy.
Xiaoyuan Service Teams, the Measures for Outreach Service and Marketing Management of Xiaoyuan Service Teams,
and the Emergency Response Plan for Xiaoyuan Service Teams. These documents primarily address the compliance
and convenience of personnel deployment, business operations, equipment use, and other aspects of outreach services.
They also clearly define emergency response procedures and staff responsibilities, thereby ensuring service continuity
and rapid response in the event of emergencies.
Customer Satisfaction
After addressing callers’ service requests, the Bank’s customer
service center proactively distributes customer satisfaction surveys.
On-site Services by Xiaoyuan Service Teams
By the end of December 2025, the Xiaoyuan Service Teams had provided 804 home visits to elderly
residents. They also reached 1,035 person-times through convenient services, 857 through marketing
promotions, and 3,448 through financial literacy campaigns, while contributing a total of 170.9 hours to
public welfare services.
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Compassionate Debt Collection Customer Privacy Protection
Changshu Rural Commercial Bank integrates humanistic care throughout its debt collection process. By employing
Changshu Rural Commercial Bank has formulated policies such as the Measures for the Administration of Customer
flexible communication methods, including telephone outreach and WeChat interactions, the Bank enhances empathy,
Financial Information Security and the Measures for the Administration of Personal Financial Information Security to
understanding, and emotional support, thereby reducing customer resistance and anxiety while encouraging voluntary
strengthen financial information security management, ensure the stable operation of its businesses, and safeguard
repayment. This approach fosters a respectful, positive, and relaxed communication environment, improving both
the confidentiality and integrity of financial data. During the current year, the Bank also issued the Provisions on
collection efficiency and customer experience.
the Administration of Production Data and revised the Measures for the Administration of External Data, thereby
standardizing requirements for the collection, storage, transmission, use, backup, and destruction of customer data
Cases of Compassionate Debt Collection by Changshu Rural Commercial Bank
and ensuring effective governance across the entire data life cycle. In addition, the Bank has conducted data security
risk assessments, privacy protection inspections of financial mobile clients, and compliance reviews of personal
data collection practices in mobile applications, thereby comprehensively enhancing customer privacy protection. In
Mr. Ding, a customer engaged in vegetable procurement, applied to the Bank for a loan renewal of
accordance with the requirements of industry regulators, the Bank also issued the 2026 Work Plan for Improving Data
RMB 200,000 on August 12, 2021, to support working capital needs and subsequently maintained
Security Management Capabilities, further strengthening its data security governance framework, reinforcing full life cycle
normal repayment. In August 2023, the customer informed the Bank that a substantial amount of
security protection, and enhancing its risk prevention, control, and emergency response capabilities. These measures
accounts receivable had become uncollectible, his business had ceased operations, and his health had
provide strong and reliable data security support for digital transformation and high-quality business development.
deteriorated, making it likely that he would be unable to pay the loan interest on time. The loan ultimately
became overdue in September. The Bank promptly arranged an on-site visit and brought small gifts to
express concern for the customer’s health. To support the customer, the Bank also offered assistance in
Customer Complaints
recovering outstanding receivables. As a result, the customer recovered RMB 10,000 and immediately
used the funds to make a partial loan repayment. Over the following months, the Bank continued its
Changshu Rural Commercial Bank has consistently adhered to a customer-centric philosophy and placed high priority
compassionate follow-up and sustained customer care. On two subsequent occasions, after the customer
on complaint management. It has expanded customer feedback channels by publicizing complaint hotlines at business
recovered an additional RMB 10,000 in receivables each time, he promptly repaid the corresponding
outlets and providing comment books. In addition, the Bank has established a standardized closed-loop mechanism
amounts to the Bank.
characterized by verification first, prompt resolution, and review.
The Bank has innovatively compiled the Manual on Hall Complaint Handling. Centered on the pain points and typical
Customer Zhao was granted a Liuxing Loan with a credit limit of RMB 36,000 by the Bank in July complaint cases encountered in frontline service scenarios, it systematically organizes six core modules: complaint
business gradually deteriorated amid repeated COVID-19 outbreaks. The loan was primarily used for response templates. This manual comprehensively reflects the diversity and complexity of complaints. It serves as a
the restaurant’s working capital. At the same time, the customer’s father was diagnosed with bone highly practical reference for employees, strengthens their awareness of service details and professional competence,
cancer, placing the family under significant financial and emotional strain. As a result of these combined and ultimately improves both the efficiency of responding to customer complaints and the overall service experience.
pressures, the loan became past due in August 2021. Initially, the customer declined to answer phone
In addition, the Bank disseminates typical complaint cases through both online and o?ine channels, including the Lanxin
calls. The Bank’s compassionate collection specialist then maintained patient follow-up and established
Official Account, monthly business-line meetings, and staff training programs, to strengthen employees’ complaint-
rapport by discussing topics such as the customer’s children’s education. During a conversation lasting
handling capabilities. The complaint management team also conducts quarterly follow-up calls with complainants
more than 40 minutes, the customer described the family’s difficulties and repayment challenges. The
and provides feedback to pilot zones for further improvement based on satisfaction results, thereby comprehensively
specialist responded with empathy, offered support, and assisted the customer in accessing relevant
enhancing outlets’ overall service quality.
relief policies. Deeply moved by this approach, the customer voluntarily repaid the outstanding balance
of RMB 44,000 in full and later sent holiday greetings during the Spring Festival to express gratitude.
This case demonstrates the effectiveness of compassionate collection in reducing risk and rebuilding
customer trust. In 2025, the Bank handled a total of 501 financial consumer complaints, representing a year-over-year
decrease of 31.46%.
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Metrics and Targets Regional Composition of Complaints at Changshu Complaint Handling Channels of Changshu
Rural Commercial Bank Rural Commercial Bank
To continuously improve customer service levels and strengthen consumer rights protection, the Bank has consistently
adhered to a customer-centered service philosophy, actively responded to regulatory requirements, and systematically
planned and steadily advanced the management of financial consumer complaints. In 2025, the Bank focused on the
core goal of reducing complaints and improving service quality and efficiency, and took measures such as standardizing
complaint handling processes, strengthening data analysis and rectification, ensuring accountability, and improving
evaluation mechanisms. These comprehensively optimized the customer experience, effectively enhanced the
accessibility, convenience, and satisfaction of financial services, promoted continuous improvement of customer-related
indicators, and contributed to building a high-quality, warm financial service brand.
On-Site Business E-channels Middle and Back-Office
Customer Feedback Performance of Changshu Rural Commercial Bank Headquarters Cross-regional Operations 32.73% Business Channels
Total Financial Consumer Complaints
Complaint Resolution Rate (%) Satisfaction Rate of Resolution (%) Local Self-Service Machines Third-Party Channels
Handled by the Bank
Complaints arising from financial Complaints arising from
institution management systems, debt collection methods and
business rules, and processes means
Complaints arising from service Complaints arising from pricing
treatment and service quality and fees
Complaint Composition by Business Category at Changshu Rural Commercial Bank
Complaints arising from financial Complaints arising from
institution service settings, marketing methods and
Loans Bank Card Services Personal Financial Information equipment, and business systems means
Debt Collections Savings Payment and Settlement Complaints arising from right of Complaints arising from
Others Bank Agency Services 2.00%（10） 0.60%（3）
information security product returns
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Supplier Management
The Bank has established a standardized supplier database and implemented hierarchical and classified management,
continuously optimizing its supplier structure through a systematic evaluation and assessment mechanism. In supplier
development and access, the Bank has taken the lead in integrating ESG indicators into its evaluation system, explicitly
Changshu Rural Commercial Bank strictly complies with national laws and regulations, including the Bidding Law of requiring suppliers to align with the Bank’s standards in business ethics, workplace safety, occupational health, human
the People’s Republic of China and its implementing rules, and fully implements internal policies such as the Supplier rights protection, environmental performance, and related areas, thereby fostering a responsible and sustainable
Management Regulations of Jiangsu Changshu Rural Commercial Bank Co., Ltd. These measures standardize the end- supply chain ecosystem. Meanwhile, the Bank has strengthened internal capacity building. The Finance Technology
to-end management of procurement and cooperation. The Bank has also established a robust regular communication Headquarters organizes specialized training on centralized procurement, providing detailed interpretation of the Bank’s
mechanism with suppliers, enhancing information exchange, coordination, and mutual trust. It is committed to fostering internal centralized procurement policies and representative case studies, and comprehensively enhancing procurement
long-term, stable, transparent, and integrity-based strategic partnerships, thereby laying a solid foundation for the personnel’s professional competence and compliance awareness.
coordinated development of the supply chain. Centralized Procurement Process Management of Changshu Rural Commercial Bank
With adherence to the principles of a fair, just, and open market, our Bank firmly safeguards the rights of small and Formulate the Annual On-site Survey（Centralized Project Approval Application
medium-sized enterprises (SMEs) to participate equally in market competition, and actively promotes the diversification Procurement Plan（Centralized Procurement Office & （Procurement Committee）
and sustainable development of the supplier system. We strictly fulfill our contractual obligations and ensure that Procurement Office） Requester Department）
payments to SMEs are made promptly and in full, fully protecting the legitimate rights and interests of small and medium-
sized suppliers.
Publicize Pre-procurement Information Shortlisting & Pre-qualification Issue Procurement
By the end of 2025, our Bank has no overdue payments to SMEs, which fully demonstrates the （Centralized Procurement Office & （Centralized Procurement Documents（Centralized
responsibility, integrity, and support of a responsible enterprise toward its supply chain partners.
Requester Department） Office & Requester Procurement Office &
Department） Requester Department）
Supplier Performance of Changshu Rural Commercial Bank For IT infrastructure hardware and software procurement, the Bank prioritizes domestic products, including office
computers, peripherals, server room servers, network equipment, and financial machines and tools.
Metric 2025 Value
Total Number of Suppliers 191
Total Number of Chinese mainland Suppliers 191
Number of Suppliers in North China （including Beijing, Tianjin, Hebei,
Including：
Shanxi, Shandong, Inner Mongolia）
Number of Suppliers in East China (Shanghai, Jiangsu, Zhejiang, Anhui, Fujian) 135
Backup Appliance Procurement Project
Number of Suppliers in Central China (Henan, Hubei, Hunan, Jiangxi,
Sichuan, Chongqing)
Number of Suppliers in South China (Guangdong, Guangxi Zhuang
Autonomous Region, Yunnan, Guizhou, Hainan)
Number of Suppliers in Northwest China (Shaanxi, Gansu, Qinghai, Ningxia, Xinjiang) 1
Percentage of Suppliers with Quality Management System Certification (%) 47
Percentage of Suppliers with Environmental Management System Certification (%) 15
Percentage of Suppliers with Occupational Health and Safety Management System Data Center Network Equipment
Centralized Storage Expansion Project
Certification (%) Expansion Project
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Safety Management
Measures for the Investigation of Safety Risks and Hazards
At the Headquarters, each department and floor area has appointed one to
Changshu Rural Commercial Bank is committed to establishing a comprehensive work safety management system,
two fire safety officers responsible for managing doors, windows, water supply,
conducting thorough safety hazard inspections, strengthening emergency response management, promoting safety
fire protection equipment, and electrical systems within their respective areas,
culture, advancing digital safety management, and improving employee occupational health management. Through
as well as directing personnel evacuation during emergencies.
comprehensive safety oversight, the Bank enhances governance efficiency and ensures the stable and orderly operation
Routine Patrols
of its businesses. Each branch has established a security leadership team and assigned
dedicated personnel to conduct safety risk and hazard inspections at
its business outlets. Key inspection areas include fire protection facility
Work Safety Management System maintenance, fire safety management, kitchen safety management, critical
area safety management, and building safety management.
Changshu Rural Commercial Bank adheres to the work principle of prevention first, entity-based responsibility, prioritizing
key areas, and ensuring safety. It firmly establishes the concept of safe development, strengthens bottom-line and worst-
case scenario thinking, and comprehensively promotes the digital and intelligent transformation of safety management,
Focusing on key facilities such as the Yangu Data Center, Development
providing strong safety support for the Bank’s high-quality development.
Zone Disaster Recovery Room, Mocheng Archives Building, projects
under construction, idle assets, and self-owned leased properties, on-site
The Bank has comprehensively reviewed its safety management policies, amending and updating a number of Key Area
supervisors assigned dedicated personnel to conduct strict inspections of
regulations, including the Administrative Measures for Safety Management, Interim Provisions on Outsourced Safety Inspections
fire protection system functionality, the unobstructed status of safety exits,
Management Services, Incentive Mechanism for Internal Reporting of Safety Risks and Hazards, Provisions on Closed-
the stability of power supply facilities, and the standardization of on-duty
Loop Rectification of Safety Issues and Hazards, and Measures on Rewards and Penalties for Safety Management. It
management.
has implemented an all-staff responsibility system for work safety and continues to strengthen the safety management
system and mechanism. In addition, the Security Department has been established as a dedicated safety management
unit to further reinforce the primary responsibility for safety.
Prior to major holidays including New Year's Day, Spring Festival, Labor
Leadership Day and National Day, the headquarters leaders in charge of security
In 2025, the Bank invested RMB 69.76 million in work safety. Team-Led lead comprehensive hidden danger inspections. By promoting rectification
Supervision
through inspection, the quality and efficiency of work safety before holidays
are further improved.
Work Hazard Investigation
The Security Department conducts quarterly on-site inspections. Throughout
The Bank places great emphasis on identifying potential work hazards, conducts daily safety inspections and targeted
the year, 652 business outlets were inspected, with a focus on monitoring
checks in key areas with meticulous rigor, fully leverages the oversight role of the leading group, and strengthens the
equipment management, cash box handover procedures, arming and
closed-loop remediation of hidden hazards, thereby effectively preventing major work safety incidents.
Long-Term disarming protocols, storage of marketing materials, and fire exit management,
Security among other areas.
In 2025, the Bank introduced an incentive mechanism for internal reporting of safety risks and hazards to strengthen
Supervision
positive reinforcement. By combining rigorous assessment in safety management with the flexible guidance of
The on-duty personnel at the Headquarters Monitoring Center are responsible
this mechanism, the Bank encouraged frontline employees to proactively identify potential hazards and effectively
for non-offsite inspections on a regular basis, with a total of 627 business
strengthened the internal motivation for safety management across all staff.
outlets inspected throughout the year.
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Performance on Safety Hazard Investigation
Work Safety Emergency Management
The Bank regards work safety emergency management as a critical component of strengthening its safety production
Number of Safety Hazard Number of Safety Hazards Safety Hazard Rectification defense line. Guided by the principle of prioritizing prevention while integrating prevention with response, it has
Inspections Rectified Rate (%) progressively established a clearly defined emergency management system. The Bank has formulated a series of
Co., Ltd., the Detailed Rules for the Implementation of Guidelines on Emergency Response to Emergencies at Business
Outlets of Jiangsu Changshu Rural Commercial Bank Co., Ltd., and the Emergency Response Plan for the Monitoring
Center of Jiangsu Changshu Rural Commercial Bank Co., Ltd. In addition, the Bank has strengthened emergency drills,
advanced a shift toward pre-event prevention in safety governance, and built a robust safety barrier.
Case Strengthening Pre-Holiday Safety Inspections
In 2025, the Bank’s responsible leaders conducted pre-holiday safety inspections. They reviewed security In response to the current safety situation, the Bank has organized multiple fire safety training sessions, accompanied
facilities at key non-operational premises and selected business outlets on site, verified the allocation of fire by evacuation and fire-extinguishing drills. The Headquarters has conducted a total of nine fire safety training sessions
protection equipment and the replacement of outdated or damaged devices, and examined the standardized and two emergency drills. Fire drills across all branches have been implemented in an orderly manner in batches, with
inbound and outbound procedures at the vault’s cash sorting center. These measures further strengthened fire, anti-riot, and anti-robbery drills conducted once every six months. Through full participation in training and practical
accountability for safe production and operations and safeguarded the secure functioning of business exercises, employees are equipped to respond appropriately to emergencies in accordance with established procedures
activities across the Bank’s outlets. at the earliest opportunity. In total, all branches have conducted 150 safety training sessions and 252 emergency drills.
Case Fire Emergency Evacuation Drill
On November 11, 2025, a fire emergency evacuation drill was conducted at the Headquarters. The drill was
designed to strengthen employees’ ability to respond effectively to fire emergencies and evacuate safely,
while further evaluating the practicality of the emergency response plan, improving evacuation procedures
and coordination mechanisms, and protecting the safety of personnel and assets at headquarters.
Case Conducting Safety Hazard Investigation at Changyin Academy
On December 24, 2025, the Bank conducted a comprehensive
safety hazard inspection at Changyin Academy (Suzhou Financial
Salon). The inspection covered the conference area, teaching area,
accommodation area, canteen, parking lot, and key underground fire
safety locations. Key checks focused on potential hazards related
to fire protection facilities, electrical circuits, special equipment, and
emergency supplies. A management mechanism of one hazard, one
ledger was established to effectively prevent and resolutely curb all
types of fire safety accidents.
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Case Fire Drills and Emergency Drills for Robbery and Riot Prevention Plans Measures for Safety Culture Development
In 2025, all institutions of the Bank conducted fire and emergency drills in accordance with robbery and riot Establishing a Bank-wide Safety Publicity Platform
prevention plans. Professionals were invited to provide detailed instruction on the causes of various types The Bank has launched a work safety radio channel and established a work safety column with six dedicated
of fires, fire-fighting techniques, and the proper use of different fire extinguishers, as well as emergency sections, including case warnings, severe weather safety tips, and fire safety knowledge. A Safety Calendar
avoidance, escape, and rescue skills for riot scenarios. These initiatives strengthened the emergency feature has also been introduced. To date, more than 80 articles have been published, attracting a cumulative
response capabilities of outlet staff and ensured the safe operation of business outlets. readership of 300,000 visits.
The Bank organized the Fire Safety live broadcast event, attracting 3,116 viewers and receiving more than
The Bank has produced instructional videos, including Introduction to Fire Safety Game Rules, Handling
Procedures for Faulty Alarm Devices at Business Outlets, and Standardized Procedures for Cash Box Escort
and Handover at Business Outlets, as well as an animated micro-lesson, Guide to Emergency Response at
Business Outlets, thereby enabling scenario-based safety education.
Building a Bank-wide Safety Knowledge Hub
The Bank has established a four-in-one safety knowledge system comprising a Policy Library, an Operations
Library, a Hazard Library, and a Case Library.
The Policy Library serves as the normative foundation, systematically integrating laws, regulations, and the
Bank’s safety management rules and systems.
Work Safety Culture The Operations Library functions as the implementation guide by refining safety operating standards for each
The Bank is committed to strengthening its internal drive to build a robust safety line. Through regular outreach and position.
education, it promotes a safety-oriented development philosophy, ensures that safety awareness is deeply ingrained
The Hazard Library serves as the risk data repository by regularly compiling potential hazard cases.
among all staff, and strives to establish a safety culture characterized by full participation, process-wide control, and
The Case Library acts as an experiential knowledge base by collecting representative work safety and fire
comprehensive coverage.
safety accident cases from across society, thereby forming a closed-loop management system that integrates
theoretical support with practical guidance.
Work Safety Pictures
Launching a Bank-wide Safety AI Brain
The Bank has developed a bank-wide Safety AI Brain, accessible via mobile and desktop devices, that provides
real-time responses to work safety questions encountered by staff across the organization.
Producing Fire Evacuation Instruction Cards for the Head O?ce Building
In response to issues identified during fire drills at the Headquarters building, such as inadequate employee
emergency evacuation capabilities, fire evacuation cue cards have been developed. These cards clearly and
intuitively outline evacuation procedures, routes, and precautions, thereby enhancing Headquarters staff’s
Public Account on Work Safety Work Safety Knowledge Library emergency evacuation capacity.
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The Bank has established a three-tier training system encompassing the Headquarters, branches, and individual
employees to systematically enhance safety capabilities.
Digital Safety Management
The Bank has consistently increased resource investment and innovation in security protection, achieving real-time
In 2025, all staff members of the Bank’s Security Department successfully obtained the Level 3 vocational risk perception, accurate early warning, and intelligent response, thereby elevating the quality and efficiency of security
certification for security administrators. management.
Three-Tier Safety Training System The Bank’s safety management platform integrates multiple functional modules, including safety inspection, closed-
loop rectification, daily management, monitoring access, access control, cash escort management, risk early warning,
and intelligent fire protection. By enabling data sharing and coordinated instruction across these modules, it significantly
Headquarters
enhances the systematization and standardization of the Bank’s safety management.
Headquarters
Implementing a Theory + Practice dual-wheel drive approach, conducting quarterly
firefighting drills Meanwhile, the Bank has fully advanced the development of its intelligent fire protection system. Standardized
deployment of intelligent fire protection equipment has been completed across all business outlets, with 738 fire alarm
sensors, 2,063 intelligent air switches and power consumption monitoring devices, 53 electrical monitoring hosts, and 810
Branches temperature, humidity, and fire water supply sensors installed. These devices cover all key areas of the Bank’s outlets. As
Branches a result, the Bank has established a multidimensional intelligent fire protection system that integrates fire alarm detection,
Implementing an Inspection + Training integration mechanism, establishing a On-site electrical circuit monitoring, smoke detection, fire water pressure monitoring, and computer room temperature and
Inspection – Problem Analysis – Rectification Training closed-loop workflow humidity early warning. This system enables second-level alerts and full-process closed-loop management of potential
risks and hazards.
Occupational Health Management
Individuals
The Bank adheres to a people-oriented philosophy and prioritizes the physical, mental, and occupational health and
Individuals
Through the Xiaoyan Academy mobile learning platform, setting up modules such as safety of its employees. It regularly provides annual health examinations and first-aid training to protect employees’
micro-courses and online testing, achieving 100% in both safety training coverage and occupational well-being.
pass rates
Case Public Emergency Rescue Training
The Bank has actively implemented publicity efforts under the Five-To initiative, extending outreach to schools, In collaboration with the Red Cross Society of Changshu, the Bank conducted 93 person-times of public
enterprises, communities, rural areas, and households, and encouraging customers and the public to participate in work welfare first aid training (CPR + AED) during the year. The program covered the Heimlich maneuver,
safety activities. cardiopulmonary resuscitation (CPR), and the use of automated external defibrillators (AEDs). By combining
theoretical instruction with hands-on practice, the training ensured that employees quickly mastered the
essential procedures and key principles of emergency response.
By the end of 2025, the Bank conducted 208 publicity and education activities across the institution.
Case Launch of Special “Safety Promotion and Consultation Day”
On June 16, 2025, the Bank, in collaboration with the Changshu Emergency Management Bureau and the
Changshu Convergence Media Center, hosted a special Safety Promotion and Consultation Day event. The
event also launched the incentive-based learning initiative Safety Experts Enter Ten Thousand Households,
further cultivating a strong social atmosphere for the collective development of a safe production and living
environment.
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In 2025, through a series of regular, distinctive, and themed activities, the Bank’s Psychological Association effectively
helped employees expand their psychological knowledge, alleviate work-related stress, regulate emotional states,
strengthen the mental health support system for staff, and enhance overall resilience and well-being. Meanwhile, the
Bank actively encouraged employees to apply psychological counseling methods in family life, improve parent-child
communication, and foster a harmonious and warm family environment.
Regular Activities of the Psychological Association
Lan Hai Talks About Growth, a Harbour of the Mind Video Course – Understanding Adolescent
Parent-Child Course Learning Psychology
Platform
Sharing Online Courses Interactive Parent-Kid Education
Featured Activities of the Psychological Association Themed Activities of the
Psychological Association
Sta? Management
Changshu Rural Commercial Bank has fostered harmonious labor relations by standardizing employment practices,
improving remuneration, supporting employee development, implementing care initiatives, and ensuring open
communication, thereby achieving mutually beneficial outcomes for the institution and its employees.
By facilitating the parent-child communication for primary
and secondary school students, the Bank helps employees
strengthen emotional bonds with their children and address
parent-child communication challenges. Sta? Employment
The Bank has consistently complied with the Labor Law of the People’s Republic of China, the Labor Contract Law
of the People’s Republic of China, the Law of the People’s Republic of China on the Protection of Minors, and other
applicable laws and regulations. It upholds lawful employment practices, prohibits the use of illegal labor and child labor,
and opposes discrimination based on age, gender, ethnicity, or any other factor. Committed to equal employment and
fair recruitment, the Bank respects employees’ diverse religious beliefs and customs and ensures equal pay for equal
Changyin Feiyan Home Providing
work as well as equal development opportunities for male and female employees. It is devoted to building stable and
Work stress relief and emotional management harmonious labor relations and fostering a diverse, equal, democratic, and inclusive workplace.
Hotline
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Staff Data
Total Number of Employees Number of Employed Veterans
Employees by Employees by
Employment
Education
Employment Ratio of Employed Veterans (%) Number of Disabled Employees Type
Percentage of Disabled Employees (%) Number of Jobs Provided in 2025 College and Below：658 Dispatch Employees：104
Employment Contract Signing Rate (%) Coverage Rate of Five Insurances and Employee Turnover Data
Housing Fund (%)
Employees by Employees by Employees by
Gender Age Level
Number of Number of
Departures Departures by Age
by Gender
Female Employees：4,128 30-50 Years Old：5,024 General Employees：6,784
Male Employees：3,345 Under 30 Years Old：2,152 Middle-Level Employees：682 Male Employees：208 Under 30 Years Old：246
Over 50 Years Old：297 Senior Management：7 Female Employees：182 30-50 Years Old：143
Over 50 Years Old：1
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Regarding campus recruitment, the Bank has adopted an innovative online-o?ine integrated model to expand recruitment
scope and enhance candidate quality. In 2025, it held two campus recruitment sessions, employing student-friendly
Sta? Bene?ts
initiatives such as bookstore salons, live-streamed presentations, and open day experiences. Consequently, application
The Bank’s employee benefits comprise statutory and supplementary provisions. Statutory benefits include endowment,
numbers reached a record high in the Bank’s recruitment history.
medical, unemployment, work-related injury, maternity insurance, and housing fund contributions, all provided in
For social recruitment, the Bank adheres to a targeted hiring strategy and has successfully recruited 80 experienced accordance with applicable laws and regulations. Supplementary benefits include a well-established annuity system, as
professionals. This approach has primarily met talent needs in critical and high-value areas, including micro and small well as critical illness, accident, and term life insurance coverage for employees.
business teams, the postdoctoral research station, investment banking, and treasury operations, while also helping to
ease employment pressure.
Sta? Development and Training
In 2025, the Bank recruited 209 employees in total, including 80 through social The Bank places great emphasis on employee development, continuously enhancing its staff training and career
recruitment, 120 through campus recruitment, and 9 management trainees through development framework, broadening advancement pathways, stimulating internal motivation, and cultivating a core team
campus recruitment.
equipped to adapt to the evolving financial landscape of the new era.
Sta? Remuneration and Bene?ts Sta? Promotion
The Bank has optimized its remuneration and benefits management system, adhered to principles of performance
In 2025, the Bank revised the Measures for the Selection and Appointment of Cadres, formulated the Measures for the
orientation, fairness, and impartiality, and enhanced its remuneration distribution, welfare security, and long-term
Management of Reserve Cadres, established reserve cadre pools at all levels, and compiled the Handbook for New
incentive mechanisms to fully motivate employees’ initiative and enthusiasm and to promote value sharing between the
Branch Presidents, thereby continuously improving its selection and appointment mechanism.
Bank and its employees.
The Bank has consistently adhered to an employment philosophy that integrates political integrity with professional
Sta? Remuneration competence. It has established an H-shaped dual career pathway that gives equal emphasis to, and enables two-
way development between, the management and professional tracks. In addition, the Bank advances the differentiated
In 2025, the Bank established a workforce efficiency budget management mechanism and integrated the workforce
development and dynamic cultivation of the Honghu Soaring management talent echelon and the Kunpeng Spreading
efficiency concept into its comprehensive budget management system. This initiative has advanced employee
Wings professional talent pipeline, offering employees diverse development opportunities.
management from a uniform model to a refined, tiered, and categorized framework. At the same time, differentiated
workforce efficiency targets and management requirements were set according to the characteristics of various business
Dual Career Development Paths
lines and institutions, thereby making workforce efficiency management more targeted and effective.
The Bank has established a performance appraisal system oriented toward profit centers and value contribution. Moving Senior Managers Senior Experts Jiangxin Program
beyond the traditional evaluation model for front-office departments, it links performance appraisal to Economic Value Lingfei Program
Added (EVA) to more accurately assess capital consumption and profit returns, thereby enabling more scientific and Middle Managers Experts （Senior） Jiangcai Program
rational resource allocation. Tengfei
Program
Lion Program
Junior Managers Core Backbones Libra Program
The Bank has established a comprehensive remuneration system to incentivize employees to pursue diversified business
Qifei Program
(Intermediate) (Intermediate) Aquarius Program
development rather than remain confined to their original business lines. Through expanded cross-business initiatives, Taurus Program
Backbones (Junior)
employees may obtain multiple income sources, including base salary, bonuses, variable performance pay, and talent ……
Grassroots Business
incentives, thereby enabling differentiated remuneration allocation and fully motivating employee performance. Xinyan Personnel
Jiangcheng
Program Program
Meanwhile, the Bank has established small profit centers and growth center project teams to reduce departmental New Employees
barriers. Revenue-generating initiatives are organized as task forces, and participants are eligible for additional
Management Track Professional Track
remuneration based on project output and profit contribution, thereby reinforcing the principle of greater pay for greater Career Development Pathways
Development Program Development Program
work and superior pay for superior performance.
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Professional Track Development Program Cases of Management Track Development Program
Jiangxin Program Lingfei Program
An external training and exchange platform has been established. In 2025, 25 professionals were
Held the “New President Training Launch & Mentor-Mentee Signing Ceremony”
selected for external training programs across key functional areas, including finance and risk
management.
The training curriculum is closely aligned with
business development, incorporates exemplary
external management practices, and establishes
an internal platform for exchange and knowledge
Jiangcai Program
sharing to strengthen the leadership and
professional capabilities of new branch presidents.
Training Program for Staff of Village-upgraded Branches
This year’s participants include employees from village-
upgraded branches. The courses focus on IPC microfinance
Launched the 2025 Senior Executives Visit Program
technology, improved marketing and risk control capabilities,
and compliance awareness, enabling staff to strengthen
Two sessions of the 2025 Middle and Senior
professional skills and enhance overall service capacity.
Management Comprehensive Capacity
Improvement Training Course;
Promoted the “Double Hundred Professional Talent One session of the 2025 Middle and Senior
Training” initiative. Management Comprehensive Capacity
Improvement Training Dynamic Review Camp.
The Bank assisted in the development of digital talent
training and completed digital talent certification.
Collaborated with the Retail Banking Department to deliver
the “100+100” New Media Talent Training Program.
Tengfei Program
The Bank conducted one session of the 2025
Deputy Assistant Empowerment Training
Course. The program integrated high-quality
Jiangcheng Program
internal and external teaching resources, with
Cultivated Internal and External Trainers Innovative Teaching Materials and Methods industry experts delivering specialized lectures.
Focused on the core competency requirements
Workshops were established for curriculum To enhance post value, a series of core job of the deputy assistant role, the curriculum
development at the Corporate Finance Institute manuals have been developed, and the covered strategic thinking, management
and in small business courses; individualized development of sand table courses for the bill practice, leadership development, and
guidance on course design and development business and international business has been innovative practice, providing strong support
are also provided. completed. for participants to enhance their performance
capabilities.
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Organizational Development for Employee Training
Qifei Program
Four Centers
Two sessions of the 4th “Qifei Training Camp”
Details Cultural Center, Leadership Center, Professional Competence Center, Academic Affairs Center
were conducted, involving a total of 70
Duties Responsible for overall internal training planning, resource integration, and quality control.
participants. The program included courses on
corporate culture, broadening perspectives,
innovative thinking, and role recognition and Nine Schools
transformation. Through a model that combined
Details Corporate Culture School, Institution Management School, Micro and Small Finance School,
intensive face-to-face instruction with on-the-job
Corporate Finance School, Retail Finance School, Operations Management School, Credit Risk
practice, the training promoted active participation,
Control School, Financial Technology School, Xingfu Country Bank SchoolCorporate Culture School,
exchange of ideas, and sharing of experience,
Institution Management School, Micro and Small Finance School, Corporate Finance School, Retail
thereby continuously enhancing participants’
Finance School, Operations Management School, Credit Risk Control School, Financial Technology
overall quality and professional competence.
School, Xingfu Country Bank School
Duties Refine training modules according to business areas and functional directions to improve training
precision.
Sta? Training
The Bank has established a bottom-up, tiered, and categorized training system comprising four modules: corporate Case Launch of the Xinyan Program New Employee Training
culture promotion, new employee orientation, professional training, and management training. This framework
The Bank launched the Xinyan Program to train
accelerates the integration of new employees, enhances the capabilities of current staff, and supports the development
new employees in corporate culture, general
of high-potential talent. Through the online and o?ine platforms Changyin Lecture Hall and Xiaoyan Academy, the Bank
business knowledge, and practical skills. The
enables outstanding employees to realize their personal value, advances organizational development, and fosters a
program accelerates integration and prepares
virtuous cycle between individual growth and institutional performance.
employees for their roles.
With the goal of coordinating resources, clarifying responsibilities, fostering collaboration, and delivering targeted
empowerment, the Bank established Changyin Academy and developed an internal training structure comprising
Four Centers and Nine Schools. This has created an e?cient, coordinated training mechanism led by the Centers and
implemented by the Branches, further enhancing the quality and e?ciency of employee training.
Case Practical Sandbox Course
The Bank has innovatively adopted scenario-
based simulation sandboxes. Through the full-
process practice of communication, collaboration,
and decision-making, the courses are integrated
with real business scenarios to the greatest extent.
Participants are guided to strengthen strategic
thinking, communication, collaboration, and
problem-solving skills in simulated operations,
cultivating professionals with both expertise and
practical capability to support the Bank’s high-quality
development.
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Staff Training Data Case Launch of the “Warmth in Winter and Spring Festival” Activity
In January 2025, the Bank launched the Warmth in Winter and Spring Festival outreach initiative, providing
Metric 2025 Value
winter supplies to frontline staff, assessing peak-season branch operations, and continuously monitoring
Total Number of Trainings 400 employee needs to deliver targeted support and services.
Total Training Hours 226,565.43
Total Training Attendance 55,410
Training Expenditure (RMB 10,000) 1,149.47
Average Training Hours per Employee 43.16
Average Training Hours for Senior Management 19.91
Average Training Hours for Middle Management 42.27
Average Training Hours for Frontline Employees 42.04
Employee Training Coverage Rate (%) 100
Case Launch of the “Coolness in Summer” Care Activity
Number of ESG Trainings 1
In 2025, the Bank launched the Coolness
in Summer care initiative, providing
Sta? Care heatstroke prevention and cooling supplies
to frontline staff to safeguard employee
The Bank consistently upholds a people-oriented philosophy, values employee well-being, protects their rights and health effectively.
interests, and enhances staff satisfaction through diverse cultural and sporting activities.
Sta? Assistance
Case Caring for On-the-Job Employees During the Double Festivals
The Bank conducts annual screenings to identify employees in need and extends condolences to those experiencing
hardship. It also implements a range of care initiatives, including the Warmth in Winter and Spring Festival campaign,
In October 2025, the Bank launched a special care initiative for frontline employees working during
the Coolness in Summer campaign, special visits to frontline staff during National Day and the Mid-Autumn Festival, and
the National Day and Mid-Autumn Festival. By visiting frontline branches in person, the Bank gained a
year-end closing-day condolences, thereby demonstrating a strong commitment to humanistic care.
detailed understanding of holiday operations, customer service, and logistical support, engaged in cordial
discussions with on-duty employees, and extended sincere greetings and festival wishes.
The Bank pays close attention to employees’ ideological status. For staff who submit resignation applications, it conducts
in-depth discussions to understand their reasons for leaving and address concerns at the source. Employees unable to
adapt to their positions due to personal reasons are provided with transfer assistance.
The Bank did not implement any layoffs in 2025.
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Case Headquarters Leadership Visits Frontline Sta? on Year-End Closing Day Sta? Rights and Interests Protection
The Bank is committed to safeguarding the legitimate labor rights and interests of its employees. It applies for work-
In December 2025, members of the Bank’s
related injury certification on behalf of its staff, actively cooperates with relevant authorities to complete the certification
headquarters leadership visited employees working
process, and ensures the timely implementation of corresponding benefits. In this manner, the Bank protects employees’
diligently in their posts. They listened to reflections
rights and interests effectively and without delay. Meanwhile, through enhanced labor protection systems, an improved
on the past year and expectations for the year
working environment, and strengthened safety training, the Bank fosters a harmonious, safe, and dignified workplace,
ahead, encouraging all personnel to complete
demonstrating its firm commitment to employee well-being.
year-end responsibilities with enthusiasm and a
pragmatic work ethic as they welcomed the new The Bank also places great importance on protecting the rights and
year. interests of veterans. Through events and symposiums held in honor
of veterans on Army Day, the Bank strengthens veteran employees’
sense of pride and belonging while upholding the tradition of supporting
the military. In addition, the Bank prioritizes the rights and interests of
female employees by strictly implementing policies on special leave,
including prenatal check-up leave, maternity leave, and breastfeeding
leave. It also regularly organizes employee care activities to support
women’s work-life balance, while fostering team cohesion through Application materials for work-related injury
thoughtful and effective measures.
Case Army Day Support-for-Veterans Activity
In August 2025, the Bank organized a veterans-
support initiative titled Inheriting the Red Gene,
Forever Preserving the Military Character. Through
Case Care Activity for Employees' Children with College Entrance Examination Admission visits to the Zhou Enlai Memorial Hall and Former
Residence, as well as exhibitions of historical artifacts,
In August 2025, the Bank hosted the 2025 Care photographs, and documents, participants revisited
Activity for Employees’ Children Taking the College the enduring spirit of revolutionary predecessors,
Entrance Examination, providing a platform for further strengthening team cohesion.
them to demonstrate their talents, exchange ideas,
and relieve stress, while reinforcing the Bank’s
Case Army Day Workshop for Veteran Employees
strong commitment to employees and their families.
In August 2025, on Army Day, the Shajiabang Sub-
branch convened a symposium for veteran employees,
further strengthening military-bank cooperation and
laying a solid foundation for developing a distinctive
military-support service brand.
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Sta? Activities Case National Day Hiking
In October 2025, the Bank organized the 2025 National Day Nanhu Wetland Hiking Activity under the theme
The Bank organizes a diverse range of cultural and sports activities to continuously enrich employees’ leisure time and
Walk Together with Warmth, Embrace a Better Future. The event further encouraged employees to maintain
strengthen internal cohesion and solidarity. It has established several associations, including table tennis, cooking,
physical fitness and reinforced collective momentum for the Bank’s high-quality development.
reading, singing and instrumental music, and farming associations, encouraging employees to achieve a healthy
balance between work and life, relax both physically and mentally, and cultivate their interests. The Bank also continues
to improve on-campus facilities, such as the coffee bar, laundry room, barbershop, and gymnasium, to enhance
daily convenience for employees. In addition, it enriches the staff dining menu through dish collection and cooking
competitions, while actively hosting group cultural and sports events, including singing contests, youth social gatherings,
and staff sports meetings, thereby boosting morale and motivation for work and innovation.
Case Bank-wide Sports Meeting
In October 2025, the Bank held its Autumn Sports Meeting under the theme Marching toward the Light,
Growing with Vigor. The event strengthened cohesion and laid a solid foundation for harmonious,
collaborative development
Sta? Communications
In its daily operations and management, the Bank has established multiple channels at various levels and across
functions to promote effective communication and knowledge sharing among departments, positions, and regions.
Cross-departmental, cross-position, and cross-regional working groups have been established to address operational
issues while strengthening collaboration and the exchange of expertise. By developing and enhancing platforms such
as Yanxun, WeChat Work, and the human resource management system, the Bank ensures efficient communication
both internally and with customers and other stakeholders.
The Bank also upholds a democratic employee management
system, submitting major matters affecting employees’ vital
interests to the Workers’ Congress for deliberation, thereby
safeguarding employees’ lawful rights and interests.
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Social Contribution Public Welfare and Voluntary Activities
Upholding its founding mission in finance and fulfilling its social responsibilities, the Bank actively engages in public
welfare and social development. It serves as a bridge between public livelihoods and inclusive financial services, In 2025, the Bank conducted a range of public welfare initiatives, including voluntary blood donation,
demonstrating the social responsibility and contemporary mission of a local bank committed to regional development and charitable giving, and support for the elderly and children. Total expenditure on charity and public
the well-being of the people. welfare reached RMB 6.9947 million, including RMB 200,000 for rural revitalization. Volunteer service
totaled 1,276.5 hours, and blood donation attendance reached 831.
Charitable and Public Welfare Activities
Blood Donation Caring for Children from Difficult Families Four-Season Elderly Care - Double Ninth Festival Visits Charitable Donation
Volunteer Tree Planting “Traceless Mountains” Feiyan Mountain Cleanup
Four-Season Elderly Care - Dragon Boat Festival Visits Four-Season Elderly Care - Mid-Autumn Festival Visits
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Rural Revitalization Case Donation of Student Supplies to Baiyang Town Central Primary School
The Bank actively responds to the national rural revitalization strategy, focusing on targeted support in key livelihood
On April 16, 2025, at the initiative of the Bank’s Charity Foundation, Yiyang Xingfu Country Bank, established
areas such as education, healthcare, and flood prevention and disaster relief. Through diversified measures, it
by Changshu Rural Commercial Bank in Yiyang, actively participated in the program. The bank donated
helps improve rural development conditions and provides financial momentum to strengthen the foundation for rural
student support supplies valued at more than RMB 100,000 to Baiyang Town Central Primary School,
revitalization.
including 600 sets of student desks and chairs, 60 sets of office desks and chairs, and three sets of water
purification equipment, providing meaningful support for Yiyang’s educational development.
Case Public Welfare Initiative in Nanhua County to Boost Rural Revitalization
In 2025, the Bank’s Charity Foundation launched a targeted public welfare initiative in Nanhua County,
Yunnan Province. By prioritizing education support and medical assistance, the program provided sustained
momentum for rural revitalization.
Case Charitable Donation Activity in Song County
On April 15, 2025, the Charity Foundation of Changshu Rural Commercial Bank, in collaboration with Xingfu
Country Bank in Song County, donated teaching and learning equipment valued at more than RMB 100,000
to Dazhang Town No. 2 Central Primary School, Deting Town Central Primary School, Hecun Village Primary
School in Hecun Township, and Daping Township Junior High School in Song County. This donation is
intended to create a more supportive learning environment and enhance the overall quality of education and
instruction.
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Case Support for Flood Prevention and Disaster Relief in Wuding Village Case Support for Flood Prevention and Disaster Relief in Xianfeng, Hubei
In August 2025, Wuding County experienced continuous heavy rainfall. Wuding Xingfu Country Bank On July 1, 2025, Xianfeng, Hubei Province, was struck by record-breaking torrential rainfall. In response
responded swiftly and with great commitment, providing emergency assistance to affected village to the government’s call, the Xianfeng Pingbaying Sub-branch of Enshi Xingfu Country Bank immediately
committees. The bank proactively contacted disaster-stricken areas to assess urgent material needs and participated in flood prevention and disaster relief efforts. Employees remained at their posts to ensure
promptly organized the purchase of essential supplies, including rice, cooking oil, mineral water, and other uninterrupted financial services. In addition, five party members, cadres, and young employees formed
necessities, to fully support local flood prevention and disaster relief efforts. an emergency rescue team and were deployed to the hardest-hit areas to assist on-site personnel with
flood control and disaster relief operations. Through these concrete actions, the team demonstrated strong
responsibility and commitment to flood relief and the protection of local communities.
Appendix Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report Appendix
Appendix I： Index of Indicator
Guidelines No. 14 of Shanghai Stock Exchange for Self-Regulation of Listed Companies—Sustainability Report (Trial)
Dimension No. Issues Section in this Report Dimension No. Issues Section in this Report
Sustainability related Coordination of Interests of All Parties
governance Anti-commercial bribery and anti-
Environment Environmental compliance 21 Anti- unfair competition Adhering to Business Ethics
management
Spotlight: Cultivating Agriculture,
Rural Areas and Farmers for Rural
Revitalization
Social Contribution
Equal treatment to small and medium-
sized enterprises
Society
Financial Responsibility Assurance
Protecting Customer Rights
Technology Finance
Safety and quality of products and Green Finance
services Inclusive Finance
Pension Finance
Digital Finance
Green Investing and Financing
Data security and customer privacy Protecting Customer Rights
protection Digital & Intelligent Development
Safety Management
Staff Management
Appendix Changshu Rural Commercial Bank Co., Ltd| 2025 Environmental, Social and Governance (ESG) Report
Appendix II. Feedback Form
Thank you for reading this report. We appreciate and look forward to your feedback. Your opinions and suggestions
are important for us to continuously improve corporate ESG information disclosures and promote corporate ESG
management and practice. Welcome and sincerely thank you for your valuable opinions!
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