NINEBOT LIMITED
REPORT
Sustainability Report
Introduction
About This Report 03
Chairman's Statement 04
About Us 05
Strengthening the Foundation for
Sustainable Development
Caring for Employee Development
Advancing a Low-Carbon Future
Building a Green Supply Chain
Creating a Better Future
Technological Innovation 03 Public Welfare Initiatives 106
Driving New Quality Productive Forces
Property Protection
Appendix
Key Performance Indicators 109
Index Table 119
Quality Assurance
Greenhouse Gas Verification Statement 127
Delivering an Exceptional
Independent Assurance Opinion Statement 129
Customer Experience
Reader Feedback Form 131
Privacy Protection
Introduction
About This Report 03
Chairman's Statement 04
About Us 05 Sustainability Report
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
About This Report
Overview Scope of the Report
This report is the 2025 Sustainability Report of Unless otherwise specified, this report covers Ninebot Limited and its principal subsidiaries and offices domestically and
Ninebot Limited (hereinafter referred to as internationally.
"Segway-Ninebot," "the Company," "the Group" or
"we"). It comprehensively presents the Company's
core philosophy of sustainable development, Reporting Period
annual practices, and key progress achieved in
tion and engagement with internal and external comparability and provide forward-looking perspective, certain content appropriately references prior years where relevant.
stakeholders. Adhering to the principles of
objectivity, standardization, transparency, and
comprehensiveness, this report primarily discloses Basis of Preparation
Segway-Ninebot's practices, performance results,
This report has been prepared in accordance with the "Rules Governing the Listing of Stocks on the Science and Technology
and future plans in the three major areas of
Innovation Board of Shanghai Stock Exchange," the "Guidelines No. 1 for Self-regulation of Listed Companies—Standardized
environmental, social, and governance (ESG) areas,
Operation (Standardized Operation Guidelines)" for the Main Board and SSE STAR Market, the "Guidelines No. 14 of Shanghai
conveying the Company's long-term commitment
Stock Exchange for Self-Regulation of Listed Companies—Sustainability Report (Trial)," and the "Guide No. 13 for Self-Regula-
to sustainable development.
tory Supervision on Listed Companies of the SSE STAR Market—Compilation of Sustainable Development Reports (January
This report also references the United Nations Sustainable Development Goals (UN SDGs) and the GRI Standards (Global
Reporting Initiative). It further draws forward-looking insights from the "International Financial Reporting Standards (IFRS) S2
Climate-related Disclosures," the "Sustainability Disclosure Standards for Business Enterprises—Basic Standard (Trial) (Basic
Standard)" and the "Sustainability Disclosure Standards for Business Enterprises No. 1—Climate (Trial)" issued by the Ministry
of Finance of the People's Republic of China.
Information Sources
The information and data disclosed in this report are sourced from Segway-Ninebot's official internal documents, statistical
reports, annual reports, and regularly compiled ESG case studies. If statistical methods were adjusted for certain data during
the reporting period, resulting in discrepancies with past reports, the information in this report shall prevail. Financial data in this
report is presented in yuan (RMB). In the event of inconsistencies with the financial report, the financial report shall prevail.
Approval and Confirmation
This report has been reviewed and approved by the Board of Directors and is published together with the annual report. The
Board of Directors oversees this report and confirms that it contains no false or misleading statements or material omissions.
The Board is responsible for the authenticity, accuracy, and completeness of the information disclosed.
Report Access
This report is available on the Shanghai Stock Exchange website (www.sse.com.cn) and the Ninebot Limited's official website
(www.ninebot.com), where additional information can also be accessed. Further details about us are available in our annual
report and on our official website.
This report is published in both Chinese and English. In the event of any discrepancy, the Chinese version shall prevail.
Contact Us
We value feedback from stakeholders and the public. For any inquiries or suggestions regarding this report, please contact
us through the following channels:
Address: A4 Building, Zhongguancun Dongsheng Science and Technology Park, No. 66
Xixiaokou Road, Haidian District, Beijing, China
Phone: +86 10-84828002-841
Email: ir@ninebot.com 03
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Chairman's Statement
As the global economy seeks new anchors for growth amid volatility, and as the transformation
toward high-quality development in China continues to accelerate, Segway-Ninebot, as a
practitioner of new quality productive forces, is actively engaging in global market competition
and industrial collaborative development.
In 2025, Segway-Ninebot achieved significant progress across four key areas. First, cumulative
shipments of our electric two-wheelers in China exceeded 10 million units as of January 2026,
reflecting strengthened manufacturing scale and enhanced product competitiveness.
Second, we officially launched our proprietary operating system, NimbleOS, the operating
system designed for two-wheel micro-mobility. By integrating hardware and software,
NimbleOS enhances product safety, intelligent functionality, and system scalability. It has
obtained functional safety certifications from both TLC and ISO 26262.
Third, we continued to expand globally, strengthening localized operations across Europe,
North America, and the Asia-Pacific region. By participating in major international events,
including CES 2025, AIMExpo 2025, EICMA 2025, and regional distributor conferences, we
further enhanced global market engagement. Overseas revenue reached RMB 7.93 billion.
accounting for 37.26% of total revenue, reflecting a more balanced and resilient global business
structure. Segway-Ninebot Founder and Chairman:
Fourth, we advanced our strategy from standalone growth toward ecosystem co-prosperity.
Luke Gao
While focusing on breakthroughs in core technologies and our own development, we continued
to build an integrated ecosystem structured around hardware, data, and services, strengthening
collaboration with industrial chain partners.
Sustainable growth requires balancing business development with social and environmental
sustainability. We continue to strengthen our ESG governance framework and organizational
capabilities as global operations expand. At the Board level, the Strategy and Sustainability
Committee plays a strengthened coordinating role, integrating compliance management, risk identification, and long-term value creation into
decision-making. At the management and operational levels, we promote the systematic integration of ESG principles across research and development,
supply chain management, manufacturing, and market expansion through enhanced management systems, optimized processes, and clear accountability.
We are committed to improving transparency and advancing sustainable development through active stakeholder engagement. During the year, we
enhanced and publicly released the "Segway-Ninebot ESG and Sustainability Management Policy."
The Company actively fulfills its commitment to environmental protection and aligns its efforts with China's "dual carbon" goals (carbon peaking and
carbon neutrality), focusing on low-carbon manufacturing, green supply chains, and product life-cycle management. In 2025, technological
innovation and operational efficiency improvements helped reduce environmental impacts across operations and products. We also worked with
supply chain partners to advance low-carbon transition in manufacturing and promote green production through environmentally responsible
materials and energy-efficient processes. Micro-mobility products such as eKickScooters and electric two-wheelers continue to support
sustainable mobility worldwide. As of the end of 2025, registered users of the Company's intelligent micro-mobility products exceeded 38 million
globally, with cumulative riding distance surpassing 76.3 billion kilometers. This contributed to cumulative carbon emission reductions of 3.626
billion kilograms, equivalent to planting approximately 202.55 million trees.
We actively fulfill our social responsibilities by promoting safe mobility, resource circularity, industry standards development and public welfare programs,
contributing to the healthy and orderly development of the industry. We have built a life cycle-based green management system, secured over 6,400 global
intellectual property rights and led or participated in the formulation and revision of over 130 domestic and international standards across electric bicycles,
self-balancing vehicles, and service robots. We also continue to advance battery recycling programs, safety awareness initiatives, and public welfare
activities, ensuring that technological innovation creates long-term social value. We believe that corporate success should be measured not only by growth
and scale, but also by its positive impact on society.
ESG practices are not achieved overnight but require continuous improvement and resilience. Looking ahead, we will continue to strengthen our core
technological capabilities. Guided by our long-term vision of "To serve 1 billion people around the world with innovation micromobility and robotic
products," we will continue to enhance our resilience and sustainable development capabilities in a dynamic global environment.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
About Us
About Segway-Ninebot
Segway-Ninebot is a global leader in electric personal mobility products, powersports, and home service robots. The Company focuses on user-centered innovation in both product
technology and user experience, offering a diverse portfolio of personal mobility and home service robots.
Segway was founded in 1999 in Bedford, New Hampshire, and became a pioneer in self-balancing transporters and eKickScooters. Ninebot was established in Beijing in 2012, focusing on
innovation in robotics and personal mobility. In 2015, the two companies completed a strategic merger, giving birth to Segway-Ninebot, an international corporation with operations
spanning multiple continents. On October 29, 2020, the Company got listed on the STAR Market of the Shanghai Stock Exchange (stock abbreviation: Ninebot Limited; stock code: 689009),
becoming the first China-listed company to be listed through Chinese Depositary Receipts (CDRs).
Today, Segway-Ninebot operates regional headquarters in Beijing, Changzhou, Dallas, Southern California, Amsterdam, Paris, Barcelona, Cologne, and Singapore, with more than 6,000
employees from over 30 countries and regions. Guided by its mission of "Simply Moving," the Company is committed to simplifying personal mobility through advanced robotics and
electric drive technologies, while continuously developing industry-leading products and services that deliver superior user experiences. The Company continues to advance its electric
and hybrid drive technologies and looks forward to working with users worldwide to contribute to a greener and more sustainable future.
Corporate Culture
Mission Vision Values
To simplify the movement of To serve 1 billion people around the We take customers as our priority.
people and objects, and make world with innovation micromobility
life more convenient and fun. and robotic products. We value diligence and dedication.
To become the coolest and most We are driven by effective innovation.
respected Top 500 technology company.
We are outcome-oriented.
To pay back to the staff with
higher-than-expectation rewards.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
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Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
History and Development
Segway Inc. was founded Ninebot was founded in Beijing, China, focusing
The first batch of Segway PT was introduced The Company launched its first two-wheeled self-balancing
expanding intelligent micro-mobility solutions.
Segway self-balancing vehicles entered the
Chinese market during the Beijing Ninebot secured more than USD 80 million in funding from
among Chinese consumers.
Ninebot strategically acquired Segway, forming the new Segway-Ninebot entity
and integrating global technology, brand assets, and distribution networks.
In the same year, the Company completed USD 60 million in Series B financing
led by Intel and Singapore's sovereign wealth fund.
Segway Robotics was established, and the Company introduced
Completed Series C financing from SDIC Fund Management
Partnered with Meituan to launch the Segway DeliverBot S1. In the same year,
Launched the DeliverBot S2 and X1, the T60 intelligent shared eKickScooter,
Ninebot electric two-wheelers series.
Segway-Ninebot successfully got listed on the STAR Market
Launched new Ninebot electric vehicle C, A, and N series, as well as the
Launched the Segway GT super eKickScooter series and the eKickScooter P series,
and announced the rollout of its 10 millionth eKickScooter. The Company also introduced
appointed as global brand ambassador for Segway-Ninebot.
Launched the Ninebot rental WeChat mini program, enabling Segway-Ninebot to
Cumulative shipments of Segway-Ninebot intelligent electric two-wheelers in
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Key Product
Segway-Ninebot has developed a diversified product portfolio centered on intelligent micro-mobility and outdoor mobility applications, covering self-balancing vehicles, eKickScooters,
electric two-wheelers, E-Bikes, Off-Road Vehicles, and robotic lawn mowers.
Product Category Description
Positioning： Urban commuting and recreational micro-mobility solutions.
Electric
self-balancing
vehicle and Key Products and Series： Launched newly upgraded third-generation eKickScooter, including the Max G3, F3 series, and E3 series. At the same
eKickScooter time, the Company introduced three upgraded proprietary technology platforms: SegRide (riding safety and stability),
SegRange 2.0 (high-efficiency electric drive and extended range), and SegSmart (intelligent interaction).
Key Features Achieved significant breakthroughs and comprehensive upgrades across core dimensions, including range, safety,
and Advantages： comfort, intelligent systems, and portability.
Most models are equipped with features, including screen mirroring navigation, incoming call display, and intelligent
riding assistance, enhancing convenience and user experience in daily mobility.
A rich portfolio of product specifications has been developed to meet diverse mobility and entertainment needs.
Positioning： Intelligent urban commuting and personalized riding experience.
Electric
Two-Wheelers
Key Products and Series： The Company has established a refined and comprehensive product portfolio centered on the “Lifestyle” (Q Series),
“Performance” (M Series), and “China's New National Standard Smart” (Fz Series). The Fz Series, which complies with the
new national standards and was launched at the end of the year, features "intelligent driving as standard" and the
"real-world range" concept, catering to the public's demand for intelligent mobility.
Key Features A wide range of configurations in power output, battery range, and exterior design to meet diverse commuting and
and Advantages： riding preferences.
Integrated intelligent control systems to enhance riding safety and overall range performance.
A series-based product layout that strengthens product adaptability and market penetration.
Positioning： Intelligent enhancement of urban riding and leisure mobility.
E-Bike
Key Products and Series： The Company’s portfolio covers Segway E-Bike Xyber, Segway E-Bike Xafari, Segway E-Bike Myon, and Segway E-Bike
Muxi series. The Company continues to deepen its research and development in the E-Bike segment, launching two
safety accessories: the Xiro automatic adjustable seatpost and the RearView Radar integrated radar system.
Key Features Introduction of the “adventure straddle” design concept to enhance riding stability and adaptability across diverse road
and Advantages： conditions.
The Xiro automatic adjustable seatpost is an E-Bike accessory supporting automatic lowering when parked, improving
riding comfort and parking convenience through intelligent adjustment.
The RearView Radar integrated system, featuring automotive-grade blind-spot monitoring with visual and audible
alerts to eliminate blind spots and enhance riding safety.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Product Category Description
Positioning： Mobility solutions for complex terrains and multi-scenario applications.
Off-Road Vehicle
Key Products and Series： The Company’s portfolio covers three major series: ATV-Snarler, UTV-Fugleman, and SSV-Villain, designed to meet a wide
range of use cases, including mountain riding, recreational activities, competitive events, farm transportation, and
operations in complex terrains.
Key Features Adaptability to diverse scenarios such as climbing, off-road riding, farm operations, competitive events, and traversal
and Advantages： of complex terrains.
Enhanced power performance and vehicle durability, improving operational capability and riding performance in
challenging environments.
Positioning： Intelligent garden management and automated operation solutions.
Robotic Lawn
Mower
Key Products and Series： The Company’s portfolio includes the I2 entry-level series, H2 complex garden series, X4 flagship series, and Terranox
commercial series, forming a comprehensive solution ranging from basic to high-end applications.
Key Features Enables centimeter-level mapping and stable navigation in residential scenarios, addressing positioning deviations in
and Advantages： complex environments.
Optimized motion speed and path planning algorithms to improve mowing coverage and operational efficiency.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
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Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Annual ESG Key Performance
Economic Performance
Net profit attributable to the
Total revenue（RMB） company's shareholders（RMB）
YoY Growth YoY Growth
Net cash flow from operating Total proposed cash dividend for the year
activities( RMB) (including interim dividend) exceeded
YoY Growth Proportion to the listed company's net profit
Governance Performance
Business ethics training session Received multiple recognitions from the China Association for Public
for the Board of Directors Companies, including the Best Practice of Board Office, a 5A rating for
Board Secretary performance, and Outstanding Board Practice Case.
Achieved a 100% signing rate of supplier integrity agreements.
Director participation
Conducted 1 integrity awareness session for distributors and 1 for suppliers,
as well as 2 integrity awareness initiatives, reaching over 1,000 participants
in total.
Anti-corruption training
sessions for employees
Employee coverage
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Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Environmental Performance
Global cumulative riding distance exceeded Installed solar photovoltaic capacity reached Ninebot (Changzhou) Technology Co., Ltd., Nine Tech Co.,
Ltd., and Segway Technology Co., Ltd. have all obtained ISO
billion kilometers kW
covering product lines including self-balancing vehicles,
eKickScooters, electric two-wheelers, Off-Road Vehicles, and
Equivalent to planting approximately Generating of electricity annually
E-Bikes.
was reduced from 1,209.2 g in 2024 to 930.65 g, representing
Reducing carbon emissions a reduction of 23%.
Total greenhouse gas emissions (Scope 1, Scope 2, and
Scope 3) amounted to 2,447,509.14 tCO2e.
Social Performance
Supplier audit coverage reached Quality training for employees totaled Achieved ISO 27001 Information Security Management
System certification, as well as Level 2 and Level 3 certifica-
tions.
% hours
Maintained zero major production incidents (including major
Suppliers obtained ISO 9001 Quality Quality empowerment programs fire, explosion, and equipment incidents), zero environmental
Management System certification for key suppliers
pollution incidents, and zero new occupational disease cases.
than 130 domestic and international technical standards.
Implemented 41 public welfare programs, contributing 500
volunteer hours and RMB 4.78 million in public welfare
investment.
Total workforce reached Customer complaint handling rate
Ethnic minority employees Resolved within 72 hours
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Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
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Awards and Recognitions
ESG Ratings Performance
ESG Rating System Rating Agency Rating Result (2025)
Wind Wind Information Co., Ltd. AA
CSI ESG Ratings China Securities Index Co., Ltd. AAA
LSEG ESG Score London Stock Exchange Group (LSEG) 64
Easy-board ESG Rating Shenzhen Value Online Information Technology Co., Ltd. A
Guoxin ESG Rating Guoxin Consulting Co., Ltd. AA
QuantData ESG Rating Beijing QuantData Technology Co., Ltd. AA
CCXGFI ESG Rating China Chengxin International Credit Rating Co., Ltd. AA
International Institute of Green Finance of Central
IIGF ESG Rating A+
University of Finance and Economics (IIGF)
Technology Innovation Category
Zhongguancun High-tech Enterprise Zhongguancun High-tech Enterprise Zhongguancun High-tech Enterprise
Beijing Ninebot Information Technology Co., Ltd. Beijing Lingji Innovation Technology Co., Ltd. Ninebot (Beijing) Technology Co., Ltd.
Brand Image
iBrandi Awards BRANDSTAR AWARDS StockStar
Enterprise in New Quality Productive Forces,
Excellent Brand Communications Team
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
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Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Brand Image
TIGER ROAR AWARDS DMAA Golden Craftsman Award
The 16th TIGER ROAR AWARDS (2025): Micro-film The 8th DMAA International Digital Marketing 2025 Golden Craftsman Award:
"Memory " won the Silver Award in Video Awards: Silver Award in Short Video Marketing "Memory 2: The Last Upload" — Gold
Marketing and the Bronze Award in Marketing Case Category Award for Annual Content Marketing
Golden Craftsman Award Babytree Brilliant Awards 36Kr X NIQ
Youth Marketing Campaign" — Gold Award for Annual Electric Two-Wheelers Qz3 — Annual Technology Innovation Brand
Integrated Marketing, Top 10 Marketing Cases of the Year Quality Award Trusted by Moms
Lanxiong Sports The Economic Observer
The 10th Lanxiong Sports Industry Carnival: 2024-2025 Outstanding Integrated
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Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
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Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Value Transmission
China Association for Public Companies China Association for Public Companies China Association for Public Companies
of Listed Company Board Secretaries Listed Company Board of Directors
TMTpost People's Daily Online (Overseas) Suqin Awards
Model Chinese Enterprise in Going Global China Rising Brands Going Global Top 20 Index Suqin Awards：Gold Award for Public Welfare Marketing
Ipsos National Business Daily (NBD) GeekPark
Listed Company with Excellent (InnoForce 50) — Annual Intelligent Mobility
Competitiveness in High-end Manufacturing
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Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
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ESG Practice
Hong Kong Quality Assurance Agency (HKQAA) Hong Kong Quality Assurance Agency (HKQAA) Hong Kong Quality Assurance Agency (HKQAA)
Pioneer Award for Contribution to Sustainable Design Gold Pioneer for Contribution to Gold Pioneer for Contribution to Sustainable
(Electric Mobility Devices) (Mainland) — Ninebot Limited Sustainable Design - Promote Resource Design - Promote Low-carbon
Circulation (Mainland) — S90L EKickScooter Practice (Mainland) — D110 EKickScooter
China Business Network (CBN) 2025 “Shanghai Securities News Eagle” China Securities Journal
Model of Sustainable Ecological Contribution Golden Quality ESG Award The 3rd "Guoxin Cup" · ESG Top 100 Golden Bull Award
Cailianshe StockStar Hong Kong ESG Reporting Awards
Zhiyuan Award — Award for Excellence in ESG New Benchmark Enterprise Award Greater Bay Area ESG Disclosure Excellence List
Sustainable Development Information Disclosure
Guopin Yi Dong Time Weekly
Value Communication Award Social Responsibility Practice
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Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
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Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Certification
Segway Navimow X3 Robotic Mower obtained the Ninebot became the only enterprise in the self-balancing Ninebot's self-developed NimbleOS smart
T?V Rheinland High-Efficiency Mowing Certification vehicle industry to complete the transition to and obtain Bluetooth system obtained the TLC Certification
certification for the China's new national battery safety standard
Design
IF Design Award IF Design Award IF Design Award
Segway Ninebot 01 — Certificate of Award Segway E-Bike Xyber — Certificate of Award Segway E-Bike Xafari — Certificate of Award
WIPO 100 Years, 100 Designs
The Mini pro electric self-balancing vehicle was selected for the WIPO "100 Years, 100 Designs"
centenary of the Hague System for the International Registration of Industrial Designs
Strengthening the Foundation
for Sustainable Development
· Stakeholder Engagement
Anti-Corruption · Anti-Unfair Competition
· Tax Management
The Company strictly complies with applicable laws and regulations, adheres to standard-
ized operations, and upholds business ethics. By implementing compliance management
across all business processes, it fosters a transparent and integrity-driven governance
environment, supporting the Company’s long-term stable development.
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Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Efficient Governance Structure
To ensure effective and standardized governance framework, Segway-Ninebot strictly complies with relevant laws and regulations, including the "Company
Law of the People's Republic of China," the "Rules Governing the Listing of Stocks on the Science and Technology Innovation Board of Shanghai Stock
Exchange," and the "Articles of Association." Standardized management processes have been established across key governance areas, including the
operation of shareholders' meetings, the performance of duties by the Board of Directors and its committees, information disclosure, and investor relations
management, ensuring transparency, legality, and accountability throughout the governance framework.
The Company convenes shareholders' meetings in accordance with the "Rules for Shareholders' Meetings of Listed Companies" and the "Articles of
Association," ensuring equal rights for all shareholders, particularly minority shareholders, to participate in and vote on key matters. These practices enable
shareholders to express their views and protect their legitimate interests.
During the reporting period, the Company held 2 shareholders' meetings. All meetings were conducted in compliance with applicable regulations, with
transparent procedures that reflect the Company's commitment to protecting shareholder rights and interests.
The Board of Directors performs its duties efficiently in accordance with the "Rules of Procedure of the Board of Directors" and applicable laws and
regulations, while continuously enhancing its governance structure and decision-making mechanisms. The Board has established four specialized
committees: the Audit Committee, the Nomination Committee, the Strategy and Sustainability Committee, and the Remuneration and Appraisal Committee.
These committees provide professional support for the Company's decision-making processes and contribute to the effective implementation of its
strategic objectives and sustainable development.
As of the end of the reporting period, the Board of Directors consisted of 5 members, with independent directors accounting for 40% of the total. Board
members bring diverse professional expertise across multiple industries and extensive management experience, ensuring comprehensive, forward-look-
ing, and innovative strategic decision-making. During the reporting period, the Board of Directors convened 10 meetings. The Audit Committee, the
Strategy and Sustainability Committee, the Remuneration and the Appraisal Committee, and the Nomination Committee convened 8, 2, 7, and 2 meetings,
respectively. In addition, the Board of Directors held 8 special meetings of independent directors in strict compliance with the "Measures for the Adminis-
tration of Independent Directors of Listed Companies," ensuring effective and transparent operations of the Board of Directors.
The Company conducts information disclosure in strict compliance with the "Rules Governing the Listing of Stocks on the Science and Technology
Innovation Board of Shanghai Stock Exchange" and the "Measures for the Administration of Information Disclosure of Listed Companies," ensuring that all
disclosed information is true, accurate, complete, timely, fair, concise, and clearly presented. These practices effectively safeguard the rights of
shareholders and investors to access material information. The Company has designated China Securities Journal, Shanghai Securities News, Securities
Times, Securities Daily, and the Shanghai Stock Exchange website as its primary information disclosure channels. The Company also implements a
registration and filing system for insiders with access to material non-public information, ensuring the fairness and confidentiality of information disclosure.
To enhance disclosure quality, the Company actively responds to investor expectations and expands disclosures related to environmental, social, and
governance performance. During the reporting period, the Company published 1 Sustainability Report in both Chinese and English, along with 79 public
announcements and a total of 184 disclosure documents, including related materials. The Company received a Grade B evaluation for information
disclosure from the Shanghai Stock Exchange.
The Company places high importance on investor relations development, with the Chairman, the Board Secretary, and the Securities Affairs Representative
directly participating in investor communications. During the reporting period, the Company held 3 earnings briefings, published 4 bilingual
(Chinese-English) "Infographics Summaries of Financial Reports" with accompanying videos, and organized on-site investor visits to its Changzhou facilities.
In addition, the Company published 1,053 information updates and 9 investor relations activity records on investor platforms such as Snowball (Xueqiu),
Hithink RoyalFlush Information Network (Tonghuashun), and Eastmoney, safeguarding investors' right to information.
The Company maintains ongoing communication with investors through multiple channels, including the SSE E-interactive Platform, email, and telephone.
Investor feedback is actively monitored and incorporated, strengthening two-way engagement and supporting the Company's sustainable and coordinated
development with capital markets.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Advancing Sustainable Management
Segway-Ninebot deeply integrates sustainability into its business operations by establishing a systematic management framework, defining clear strategic
priorities, strengthening employee awareness and capabilities, and continuously enhancing stakeholder engagement and feedback mechanisms. These
efforts ensure the effective integration of sustainability principles into strategic decision-making and daily operations.
Segway-Ninebot has established a three-tier sustainability governance framework consisting of the Board of Directors, the Strategy and Sustainability
Committee, and the Sustainability Working Group to ensure the effective implementation of sustainability initiatives. The Company continuously enhances
employee awareness and implementation of sustainability principles through dedicated sustainability training programs and expanded learning resources
within the Ninebot Academy, ensuring that sustainability requirements are fully embedded across business functions and operational processes.
The Sustainable Development
Management Framework of
The Audit Committee
Segway-Ninebot
The Nomination Committee
The Board
of Directors
The Remuneration and Appraisal Committee
The Strategy and Sustainability Committee The Sustainability Working Group
Organizational Level Responsibilities
Board of Directors Review and approve Segway-Ninebot's sustainability strategy and objectives, significant proposals,
management structure, sustainable development policies, etc.
Review and approve Segway-Ninebot's sustainable development disclosure documents, including but not
limited to the sustainability report.
Strategy and Sustainability Implement the sustainability strategy and objectives set by the Board of Directors to drive the
Committee implementation of key issues.
Identify and manage sustainability-related risks and opportunities to ensure effective management of
sustainability matters in Segway-Ninebot's daily operations.
Guide and manage the daily implementation of Segway-Ninebot's sustainability work, regularly assess
progress and effectiveness.
Review and submit sustainable development disclosure documents to the Board to ensure timely and
transparent information disclosure.
Sustainability Working Group Organize and coordinate the implementation of sustainable development-related work across relevant
business units to ensure the realization of strategic objectives.
Supervise and evaluate the implementation of Segway-Ninebot's sustainable development work,
including work direction, content, budget expenditures, and goal achievement.
Develop and revise Segway-Ninebot's sustainability management policies, work plans, and implemen-
tation schemes, and track their execution.
Responsible for collecting, summarizing, and compiling information and report documents related to
sustainable development to ensure accuracy and completeness of information.
Provide progress updates to the Strategy and Sustainability Committee, make rational proposals, and
continuously optimize Segway-Ninebot's sustainable development management framework.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Segway-Ninebot regards sustainability as a core driver of long-term value creation and is guided by the vision of deeply integrating sustainable develop-
ment with business value creation. Through transparent and high-quality information disclosure, the Company enhances operational transparency and
corporate governance standards. While delivering sustainable returns to shareholders, the Company actively integrates environmental, social, and
governance considerations into strategic planning and business operations, promoting the alignment of corporate value creation with broader societal
responsibilities.
During strategy development, the Company systematically identifies sustainability-related risks and opportunities and incorporates key ESG topics into its
medium- and long-term development planning. In 2025, the Company established the "Segway-Ninebot ESG and Sustainability Management Policy,"
which defines management principles, roles and responsibilities, and implementation requirements across environmental management, social responsi-
bility, and corporate governance. This policy strengthens the Board's and management's oversight and decision-making responsibilities for ESG matters
and has been formally approved by the Board of Directors and fully integrated into the Company's management system. The policy is publicly available,
and stakeholders are encouraged to provide feedback and recommendations.
At the operational level, sustainability requirements are embedded into daily management and business processes. The Company has established a
comprehensive sustainability framework covering green supply chain management, employee rights protection, technology innovation, and community
engagement. By continuously optimizing internal governance structures and management mechanisms, the Company drives the effective implementation
of sustainability principles across all business units and operational segments.
To enhance employee awareness and practical capabilities in sustainability, Segway-Ninebot has established a comprehensive and accessible internal
training system that promotes continuous ESG knowledge development. The company has established an ESG and sustainability section on its official
website, providing real-time updates on the latest developments and practical progress in this field, and offering employees an authoritative channel for
accessing information. In terms of learning resource development, the Company has embedded ESG and sustainability content within the Securities
Department platform. Simultaneously, diverse training materials have been uploaded to the Ninebot Academy, systematically interpreting core ESG
concepts, implementation pathways, and company-specific requirements. These resources support flexible, self-paced learning and help employees
continuously strengthen their ESG knowledge and professional competencies.
ESG Section on the Securities Department Platform Ninebot Academy Online Learning Platform
Segway-Ninebot ESG and sustainability section on the Official Website
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Segway-Ninebot places strong emphasis on stakeholder engagement and maintains regular communication with shareholders, customers, consumers, employees, government
authorities, suppliers, and local communities through multiple channels. The Company actively solicits stakeholders' feedback and, when necessary, increases engagement frequency to
improve the quality of sustainability disclosures.
Stakeholders Stakeholder Expectations Engagement Mechanisms Company Actions
Shareholders and · Prevent operational risks · Shareholders' meetings · Efficient governance structure
Investors
· Innovation and technological advancement · Company announcements · Advancing sustainability management
· Mitigation of material sustainability risks · Investor visits · Anti-commercial bribery and anti-corruption
· Reduction of pollutant emissions · Earnings briefings · Environmental compliance management
· Provision of green products · Roadshows and reverse roadshows · Green products and circular economy
· Reduction of energy consumption · R&D innovation and intellectual property protection
Customers / Distributors · High product quality · Daily communication with customers · Product quality and safety assurance
and distributors
· Comprehensive customer service · High-quality customer service
· Complaint handling and feedback
· Protection of customer rights · Green products and circular economy
mechanisms
· Provision of green products · Climate change tackling
· Customer satisfaction surveys
· Customer privacy protection · Information security and customer privacy protection
· Distributor conferences
· Ecosystem and biodiversity protection · Ecosystem and biodiversity protection
Employees · Protection of employee rights · Employment contracts · Safeguarding employee rights
· Workplace health and safety · Employee engagement activities · Talent development and career advancement
· Fair career development opportunities · Employee training programs · Occupational health and safety
· Employee privacy protection · Employee satisfaction surveys · Information security and customer privacy protection
Government and · Regulatory compliance · Government inspections and site visits · Efficient governance structure
Regulatory Authorities
· Pollution reduction · Annual reports · Anti-commercial bribery and anti-corruption
· Energy efficiency improvement · Regulatory filings · Environmental compliance management
· Information security protection · Company website disclosures · Climate change tackling
· Tax management · Information security and customer privacy protection
· Occupational health and safety · Tax management
· Occupational health and safety
Suppliers · Responsible sourcing · Procurement contracts and agreements · Supply chain management
· Contract compliance · Public tender processes
· Mutual benefit and win-win cooperation · Supplier meetings
· Provision of green products · Supplier training programs
· Reduction of energy consumption
· Equal treatment to small and
medium-sized enterprises
Consumers / Users · High product quality · Complaint handling and feedback · Product quality and safety assurance
mechanisms
· Reliable customer service · High-quality customer service
· Customer satisfaction surveys
· Protection of consumer rights · Green products and circular economy
· Feedback channels via official
· Green products · Climate change tackling
website and mobile applications
· Privacy protection · Information security and customer privacy protection
Communities · Shared prosperity · Social contribution and community · Community engagement
development initiatives
· Public welfare and charitable initiatives · Rural revitalization
· Public welfare initiatives
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Segway-Ninebot conducts materiality assessments in accordance with the "Rules Governing the Listing of Stocks on the Science and Technology
Innovation Board of Shanghai Stock Exchange," the "Guidelines No. 1 for Self-regulation of Listed Companies—Standardized Operation (Standardized
Operation Guidelines)" for the Main Board, the "Guidelines No. 14 of Shanghai Stock Exchange for Self-Regulation of Listed Companies—Sustainability
Report (Trial)," and the "Guide No.13 for Self-Regulatory Supervision on Listed Companies of the SSE STAR Market—Compilation of Sustainable Develop-
ment Reports (January 2026 Revision)." The assessment also references the United Nations Sustainable Development Goals (UN SDGs), the GRI Standards
(Global Reporting Initiative), the "International Financial Reporting Standards (IFRS) S2 Climate-related Disclosures," and the "Sustainability Disclosure
Standards for Business Enterprises—Basic Standard (Trial) (Basic Standard)" issued by the Ministry of Finance.
Based on established practices among listed companies in China, the Company conducted a comprehensive initial screening of sustainability topics
through a rigorous and systematic evaluation process. To ensure a scientific and forward-looking assessment, Segway-Ninebot applied a double
material-ity approach1. By integrating stakeholder surveys and internal workshops, the Company identified material ESG topics that are significant to both
its business and stakeholders and established a materiality matrix.
Double Materiality Assessment Process
corporate strategy, international standards, and applicable laws and regulations. Internal due diligence, including
interviews and internal assessments, is also conducted to ensure that these topics are highly aligned with the
company's development direction and have long-term strategic significance.
Assessment materiality and financial materiality. The assessment incorporates stakeholder surveys and scoring by internal and
external sustainability experts to ensure a comprehensive evaluation of each topic's significance and likelihood of
occurrence.
· Impact materiality is assessed through stakeholder surveys and expert input, evaluating the extent to which each
topic impacts the economy, society, and the environment, as well as the likelihood of its occurrence.
· Financial materiality is assessed through targeted surveys of senior management, evaluating the potential
impact of each topic on the Company's business model, operational performance, financial position, and overall
corporate strategy.
Based on the results of these two assessments, the Company develops the 2025 materiality matrix, identifying
priority sustainability topics and defining their relative importance.
and Approval ensures that all topics align with the Company's overall sustainability strategic objectives and fully respond to
stakeholder expectations.
Financial materiality： Whether an enterprise is expected to have significant impacts on its business model, operations, development strategy, financial position, financial performance,
cash flows, financing methods and costs, etc., in the short, medium, or long term.
Impact materiality： Whether an enterprise's performance on a given topic has significant impacts on the economy, society, and environment.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Segway-Ninebot's Double Materiality Topics Matrix
High Product Quality and Safety
Green Product
Data Security and Customer Privacy Protection
Innovation-Driven
Sustainability Governance
Customer Service Supply Chain Management
Employees
Circular Economy Anti-Commercial Bribery and Anti-Corruption
Energy Usage
Environmental Compliance Management Occupational Health and Safety
Impact Materiality
Stakeholder Engagement
Pollutant Discharge
Waste Disposal Climate Change Tackling
Tax Management
Anti- Unfair
Competition
Equal Treatmentto Small and
Medium-sized Enterprises
Usage of
Contributions Water Resources
to the Society
Ecosystem and
Biodiversity Protection
Local Communities
Rural Revitalization
Medium
Financial Materiality High
Environmental Topics Social Topics Governance Topics
· Climate Change Tackling · Innovation-Driven · Sustainability Governance
· Environmental Compliance Management · Product Quality and Safety · Stakeholder Engagement
· Energy Usage · Customer Service · Anti-Commercial Bribery and Anti-Corruption
· Usage of Water Resources · Data Security and Customer · Anti- Unfair Competition
Privacy Protection
· Pollutant Discharge · Tax Management
· Employees
· Waste Disposal
· Occupational Health and Safety
· Green Product
· Supply Chain Management
· Circular Economy
· Equal Treatment to Small and
· Ecosystem and Biodiversity Protection
Medium-sized Enterprises
· Local Communities
· Rural Revitalization
· Contributions to the Society
During the reporting period, Segway-Ninebot identified 7 double materiality topics, 8 topics with high financial materiality, and 17 topics with high impact
materiality.
Double Materiality Product Quality and Safety; Data Security and Customer Privacy Protection; Innovation-Driven; Supply Chain
Topics Management; Anti-Commercial Bribery and Anti-Corruption; Occupational Health and Safety; Climate Change
Tackling
Topics with High Product Quality and Safety; Data Security and Customer Privacy Protection; Innovation-Driven; Supply Chain
Financial Materiality Management; Anti-Commercial Bribery and Anti-Corruption; Occupational Health and Safety; Climate Change
Tackling; Tax Management
Topics with High Product Quality and Safety; Data Security and Customer Privacy Protection; Innovation-Driven; Supply Chain
Impact Materiality Management; Anti-Commercial Bribery and Anti-Corruption; Occupational Health and Safety; Climate Change
Tackling; Green Product; Employees; Customer Service; Sustainability Governance; Circular Economy; Energy
Usage; Environmental Compliance Management; Stakeholder Engagement; Pollutant Discharge; Waste Disposal
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Segway-Ninebot conducts comprehensive assessments of risks and opportunities associated with identified double materiality topics. The Company systematically analyzes the scope,
time horizon, potential risks, development opportunities, and related stakeholders for each material topic and integrates these considerations into its overall business strategy and manage-
ment processes.
For topics with high financial materiality, the Company aligns its disclosures with the four core elements of governance, strategy, risk and opportunity management, and metrics and
targets, in accordance with the "International Sustainability Standards Board (ISSB) framework," the "Guidelines No. 14 of Shanghai Stock Exchange for Self-Regulation of Listed
Companies—Sustainability Report (Trial﹚," and "Guide No.13 for Self-Regulatory Supervision on Listed Companies of the SSE STAR Market—Compilation of Sustainable Development
Reports (January 2026 Revision)." For topics with high impact materiality, the Company provides comprehensive disclosures in relevant sections of this report, including management
policies, implementation measures, and performance outcomes.
In practice, Segway-Ninebot strengthens the systematic management of sustainability-related risks through continuous improvement of its risk management and internal control systems.
These efforts enhance the Company's ability to respond effectively to external changes and emerging challenges. At the same time, the Company actively identifies and captures
sustainability-related opportunities and advances the Company's sustainability performance through continuous innovation and operational optimization.
Financial Impact Time Response
Material Topic Affected Stakeholders Risk Description Opportunity Description Materiality Materiality Horizon Chapter
Product Quality Consumers, suppliers, Product quality issues may result Enhancing quality control and Medium Product Quality
and Safety customers, in customer loss, brand damage, innovation capabilities can to long and Safety
shareholders and legal liabilities, and reduced strengthen market competitiveness term Assurance
investors market share. and brand reputation, attracting
more customers and partners.
Data Security and Customers, employees, Data breaches or inadequate Strengthening data protection Medium Information
Customer Privacy government and privacy protection may lead to measures enhances customer to long Security and
Protection regulatory authorities loss of customer trust, legal privacy and security, improves term Customer
liabilities, and financial penalties. customer loyalty, ensures Privacy
regulatory compliance, and Protection
strengthens brand reputation.
Innovation-Driven Shareholders and Insufficient innovation may Continuous innovation promotes Medium R&D Innovation
investors, customers, reduce market competitiveness product and service upgrades, to long and Intellectual
consumers and limit the Company's ability to enhances market share, and term Property
meet evolving market and attracts more customers and Protection
customer demands. investors.
Supply Chain Suppliers, shareholders Supply chain disruptions or Optimizing supply chain Short to Supply Chain
Management and investors, instability may result in management and establishing medium Management
customers, production delays, increased diversified sourcing channels term
government and costs, and reputational damage. enhances supply chain resilience
regulatory authorities and strengthens customer
confidence.
Anti-Commercial Employees, Bribery and corruption may result Promoting ethical business Long Anti-Commer-
Bribery and shareholders and in legal proceedings, reputational conduct enhances corporate term cial Bribery and
Anti-Corruption investors, government damage, penalties, and financial reputation, strengthens trust with Anti-Corruption
and regulatory losses. governments and customers, and
authorities reduces legal risks.
Occupational Employees, Inadequate occupational health Improving occupational health and Short to Occupational
Health and government and and safety management may lead safety management systems and medium Health and
Safety regulatory authorities, to workplace accidents, negatively protective measures reduces term Safety
suppliers affecting employee well-being and accident rates and enhances
causing compliance risks and employee safety awareness and
operational disruptions. workplace well-being.
Climate Change Shareholders and Extreme weather events and Adopting low-carbon technologies Long Climate Change
Tackling investors, government policy changes may disrupt and renewable energy solutions term Tackling
and regulatory operations, increase production enhances climate resilience, enables
authorities, consumers, costs, and lead to resource access to government support, and
communities shortages. attracts green investment.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Anti-Commercial Bribery and
Anti-Corruption
Segway-Ninebot is committed to upholding the highest standards of business ethics and promotes a culture of integrity characterized by transparency,
fairness, and accountability. The Company strives to maintain a clean and ethical business environment and continuously embeds integrity and compliance
principles throughout its internal operations and external partnerships. Through institutional development, risk prevention and control, and robust oversight
mechanisms, the Company safeguards the legitimate rights and interests of both the Company and its stakeholders.
The Company has established a top-down business ethics and compliance governance structure. The Board of
Directors and the Internal Audit Committee provide overall oversight, while the Audit and Supervision
Department serves as the primary responsible department responsible for fostering a culture of integrity and
handling violations related to business ethics. Investigation findings and disciplinary recommendations are
reported regularly to the Internal Audit Committee.
In 2025, Segway-Ninebot established a comprehensive business ethics framework covering prevention,
in-process control, and post-incident accountability. At the institutional level, the Company formulated and
implemented policies including the "Code of Conduct for Employees," the "Accountability Management
Measures," and the "Integrity Conduct Standards for Employees and Business Partners," clearly defining
behavioral expectations, management procedures, and accountability requirements. In addition, the Company
conducts annual business ethics audits targeting departments with higher corruption risks or significant capital
flows to identify potential risks and implement corrective actions, thereby continuously strengthening corruption
risk prevention and ensuring the effective operation of its compliance management system. ISO 37001 Anti-Bribery Management
System Certification
Segway-Ninebot promotes a governance philosophy centered on openness, transparency, fairness, and accountability, and is committed to achieving the
governance objectives of ensuring officials dare not be corrupt, are unable to be corrupt, and have no desire to be corrupt. Integrity and compliance
requirements are embedded as a foundational element of corporate governance and sound business operations. Through continuous institutional
enhancement, strengthened accountability, and effective oversight, the Company integrates integrity and compliance principles into governance and daily
operations, creating a transparent and ethical business environment that supports long-term sustainable development.
（1）Compliance Risk Identification
Segway-Ninebot has established a comprehensive compliance risk management process covering risk identification, assessment, monitoring, mitigation,
and continuous improvement in relation to anti-commercial bribery and anti-corruption risks. Led by the Audit and Supervision Department, the Company
systematically identifies, categorizes, and manages potential compliance risks through structured and standardized management processes to ensure
effective implementation of risk control measures. The compliance risk management framework is outlined below:
Stage Key Activities
Risk Identification Identify risks through integrity risk assessments, internal audits, whistleblowing reports, and routine manage-
ment inspections
Risk Assessment Classify risks based on likelihood and severity of impact, with focus on key risk areas
Risk Monitoring Conduct regular compliance inspections and special audits, and continuously track whistleblowing cases and
investigation progress
Risk Response Develop corrective action plans for identified issues and monitor implementation to ensure closed-loop
management
Continuous Improvement Incorporate lessons learned and audit findings into institutional improvement and training programs
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
（2）Whistleblowing Management Mechanism
To maintain a fair and transparent business environment, Segway-Ninebot has established a comprehensive whistleblowing management mechanism that
provides secure and accessible reporting channels for employees and business partners.
The Company provides multiple whistleblowing channels, including hotline, email, QQ, the "Integrity Segway-Ninebot" WeChat official account, and the
"Segway-Ninebot Integrity" online reporting platform on its official website, enabling stakeholders to conveniently report misconduct. During investigations,
the Company strictly implements the "Whistleblower Protection Policy," ensuring confidentiality of whistleblowers and prohibiting any form of retaliation.
Positive incentives are provided for partners who cooperate with investigations, including protection of business relationships and exemption arrangements
where applicable. In addition, verified reports may receive rewards of up to 50% of the amount involved, with a maximum reward of RMB 1,000,000.
Whistleblowing channels include
Reporting hotline: 010-61190420
Reporting email: jubao@ninebot.com
Reporting QQ: 3622836100
Official website reporting platform:“Segway-Ninebot Integrity”online reporting portal
“Integrity Segway-Ninebot”
WeChat Official Account
WeChat reporting channel:“Integrity Segway-Ninebot”official account
In handling confirmed violations, the Company follows the "Supervision and Management Policy." Internal employees are held accountable in accordance
with the "Code of Conduct for Employees" and the "Accountability Management Measures," while external partners are subject to contractual and legal
liabilities. Partners involved in violations and refusing to cooperate are permanently blacklisted. The findings and dispositions of investigations will be
regularly disclosed on internal platforms to reinforce the deterrent effect through transparency and openness, thereby continuously consolidating a clean
and upright integrity ecosystem.
Furthermore, the Company has established dedicated integrity accounts under the "Integrity Account Management Policy" to receive compensation pay-
ments paid by partners, employees, or external third parties due to illegal or non-compliant conduct. In 2025, Segway-Ninebot introduced an innovative
integrity value transformation mechanism through the "Announcement on the Segway-Ninebot Public Welfare Scholarship Support Mechanism," and it has
established a deep integration between its integrity fund and public welfare initiatives. Each year, 20% of the balance in the integrity fund is allocated
specifically to the "Segway-Ninebot Education Grant Program," ensuring that the benefits of integrity extend to broader communities and fostering a
positive transmission of integrity values.
During the reporting period, 1 concluded corruption litigation case was concluded.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
（3）Integrity Promotion and Training
The Company advances integrity culture through four dimensions—awareness building, behavioral guidance, warning education, and ongoing collabora-
tive initiatives. To strengthen routine integrity reminders, the Company developed engaging communication materials such as "Integrity During Holidays"
themed posters and the "Integrity Mini Theater" comic series. The Company also partnered with the Wujin Detention Center to establish an integrity
warning education base. Through on-site visits to detention facilities and analyzes of typical disciplinary and legal violation cases, immersive educational
activities enable employees in key positions to directly understand the consequences of misconduct and strengthen their sense of discipline and
compliance. In addition, the Company launched an "Integrity Ambassador" program, selecting employee representatives with strong integrity awareness
and a sense of responsibility from across the organization. This initiative establishes a grassroots network for compliance promotion and supervision,
extending integrity culture to frontline operations.
In terms of training and empowerment, the Company has established a tiered and targeted training system covering all employees while focusing on key
roles. A dedicated "First Integrity Lesson" program is provided for new hires to reinforce ethical awareness at the beginning of their careers.
Integrity Training and Compliance Awareness Programs "Integrity During Holidays"Awareness Campaign Poster
（4）Integrity Management of Business Partners
While deepening internal integrity initiatives, the Company actively collaborates with partners to foster a transparent and ethical business environment,
embedding integrity principles throughout the entire supply chain. This is achieved through signing integrity agreements with partners, conducting
integrity advocacy at supplier or distributor conferences, visiting partners, issuing holiday integrity appeals, and establishing accessible reporting
channels—all to promote the collaborative ethos of "Integrity for Mutual Success, Clean Business for Shared Responsibility."
For violations of the Integrity Agreement, the Company strictly pursues breach of contract liability. In accordance with the "Group Blacklisted Supplier
Management Policy," partners found to have integrity issues, falsified qualifications, or committed major violations will be placed on the blacklist, resulting
in permanent termination of cooperation.
In 2025, the Company conducted 1 distributor integrity promotion session, 1 supplier integrity promotion session, 2 integrity advocacy campaigns. These
initiatives covered nearly 1,000 distributors and suppliers.
Distributor Conference Supplier Conference
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
（5）Building a Culture of Integrity
Segway-Ninebot, as a member of the Decision-Making Committee of the Trust and Integrity Enterprise Alliance (TIEA) and a council member of the
Enterprise Anti-Fraud Alliance, continues to strengthen exchanges and cooperation with industry organizations. In 2025, the Company participated in 15
online and offline compliance and anti-fraud exchange activities, leveraging industry platforms to continuously improve its own business ethics and
integrity governance framework.
In external cooperation, the Company adheres to the principles of transparency and fairness and strictly complies with applicable laws and regulations. The
Company does not engage in donations to government authorities and fulfills its corporate social responsibilities in a standardized manner, jointly maintain-
ing a fair and orderly market environment.
The Company adopts a "zero tolerance for corruption" approach as its management objective and has established indicators related to anti-commercial
bribery and anti-corruption to continuously monitor integrity risks. During the reporting period, all indicators were achieved, and the management objectives
were successfully fulfilled.
Anti-commercial Bribery and Anti-corruption Indicators
Employee coverage rate for business ethics training (including part-time and contract employees) reached 100%
Business ethics training coverage for the Board of Directors reached 100%
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Anti-Unfair Competition
The Company strictly complies with the Anti-Monopoly Law of the People's Republic of China and the "Anti-Unfair Competition Law of the People's Republic
of China." It has formulated and issued internal policies including the "Code of Conduct for Employees and the Accountability Management Measures. " The
Company also sets clear prohibitions on misconduct such as workplace integrity violations, embezzlement, bribery solicitation and acceptance, abuse of
authority for personal gain, and conflicts of interest, helping employees clearly understand professional ethics requirements and compliance boundaries.
To further strengthen employees' awareness of compliant business operations, the Company organized practical interpretation sessions on the "Anti-Unfair
Competition Law for business teams." for business teams. In addition, specialized training programs such as the "Trade Secret Protection" were conducted
for key positions including R&D and marketing teams. More than 20 training sessions were conducted during the year, achieving full coverage of key
positions and departments.
During the reporting period, the Company was not involved in any litigation or subject to any material administrative penalties arising from unfair competi-
tion practices.
Tax Management
Segway-Ninebot strictly complies with applicable tax laws and regulations and has established a full-process tax management system structured around
governance foundations, strategic guidance, risk control, and goal-oriented management.
The Company has established a tax governance structure characterized by "cross-departmental collaboration, coordination by a professional team, and
support from external institutions." The Finance Department serves as the central coordinating body for tax management, responsible for tax filing and
reporting, interpretation of tax policies, and the identification and management of tax risks. Business departments implement tax compliance requirements
within their operational activities to ensure that business decisions and execution comply with applicable tax laws and regulations. At the same time, based
on business complexity and professional needs, the Company appropriately engages external professional institutions to enhance the professionalism and
effectiveness of tax governance, ensuring the standardized operation of its tax management system.
The Company adheres to the principle of lawful and compliant tax management and closely monitors changes in domestic and international tax policies
and regulatory developments. Tax compliance requirements are integrated into corporate development strategies to ensure that tax arrangements align
with the economic substance of operations. Through prudent tax planning, the Company mitigates compliance risks and safeguards the legitimate interests
of the Company and its stakeholders.
The Company has established a tax risk identification and analysis mechanism covering the full process of risk identification, assessment, and response to
regulate daily tax risk management practices. When tax risks arise, root causes are promptly investigated, and proactive communication is conducted with
tax authorities to determine compliant resolution measures. Management processes are adjusted accordingly to ensure risks remain controllable.
The Company upholds compliance safeguards and implements digital tax management to enhance the efficiency and accuracy of tax processing. It
regularly organizes tax compliance training to strengthen the compliance awareness of all employees. A communication mechanism with tax authorities
has been established to proactively communicate with tax authorities on doubts arising from policy implementation, ensuring a clear compliance approach.
The Company has also developed a coordinated tax audit process and maintains close communication with external auditors to guarantee compliance in
information disclosure.
The Company takes tax compliance as its management objective and focuses on key indicators including the compliance of tax filings, the occurrence of
material tax risks, and the implementation of corrective actions. In 2025, the Company ensured that its tax management activities complied with applicable
laws and regulations, and the relevant management objectives were successfully achieved.
Advancing a
Low-Carbon Future
· Environmental Compliance Management
· Usage of Water Resources
· Pollutant Discharge
· Waste Disposal
· Green Product
· Circular Economy
· Ecosystem and Biodiversity Protection
Green and low-carbon development is an integral part of the Company’s sustainability strategy.
During the reporting year, the Company implemented practical measures to effectively manage its
environmental impact, and was committed to reducing carbon emissions, improving resource
efficiency, strengthening pollutant discharge management, and optimizing its energy mix.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Climate Change Tackling
In recent years, frequent extreme weather events have posed severe challenges to the safety and operational stability of various micro-mobility vehicles.
Against this backdrop, Segway-Ninebot has proactively responded to the global climate governance trend by integrating climate-related risk management
into its corporate strategy. The Company, based on the framework of the "International Financial Reporting Standards (IFRS) S2 Climate-related
Disclosures," systematically carries out the identification and assessment of climate-related risks and opportunities, continuously improves its climate
resilience capabilities, and undertakes practical management actions and technological innovation, to contribute to global climate action.
Segway-Ninebot has established a four-tier climate governance framework encompassing the Board of Directors, the Strategy and Sustainability Commit-
tee, the Sustainability Working Group, and various business units, operating under the principles of "guidance, supervision, coordination, and implementa-
tion." This structure clearly assigns responsibilities for decision-making, management, and action on climate matters. Through top-down strategic guidance
and supervision, combined with bottom-up risk identification, action implementation, and performance feedback, forming a two-way interactive
governance model. This ensures the effective advancement of climate objectives at all levels of the Company and continuously enhances the overall
climate governance capabilities and sustainability performance.
Organizational Level Responsibilities
Board of Directors The Board of Directors holds the ultimate responsibility for the Company's climate-related matters. It
regularly reviews the potential impacts brought by climate change, integrates climate risks and opportuni-
ties into strategic decision-making and long-term development planning, and guides the overall
implementation of the sustainable development strategy.
Strategy and The Strategy and Sustainability Committee, serving as the dedicated oversight body for climate-related
Sustainability affairs, is responsible for coordinating the climate governance framework. It oversees the formulation and
Committee implementation of climate change-related policies, objectives, and action plans, ensuring consistency and
foresight in the Company's decisions and actions on climate issues.
Sustainability The Sustainability Working Group, acting as the execution and coordination mechanism for climate
Working Group governance, is responsible for continuously identifying climate-related risks and opportunities in daily
operations and management, embedding them into business operations and management processes. Through
cross-departmental collaboration, the Working Group organizes various business units to carry out specific
actions in key areas such as carbon emissions management, energy mix optimization, climate risk response,
and low-carbon transition, thereby promoting the implementation of the climate strategy at the business level.
Business Units Within the framework of the Company's overall climate strategy and objectives, each business unit and
and Departments Department identifies its own climate-related risks and opportunities based on its specific business
characteristics and operational conditions. They formulate and implement corresponding emission
reduction measures and adaptive action plans, continuously track the effectiveness of implementation in
daily operations, and regularly report progress and performance to management and the Sustainability
Working Group.
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Appendix
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Creating a Better Future
The Company has proactively developed an overall strategy to address climate change. Through systematic planning and scientific methods, it reduces risks
related to its own operations and value chain, continuously enhancing the adaptability and resilience of its business under different climate scenarios.
In terms of climate risks, we have identified six physical risks—"extreme rainfall, typhoons, coastal flooding, extreme high temperatures, extreme low
temperatures, and extreme snowfall"—and five transition risks—"policy risk, legal risk, market risk, technology risk, and reputational risk." We conduct a
detailed analysis of each risk from four dimensions: areas of risk concentration, potential financial impact2, time horizon, and magnitude of impact. Utilizing
scenario analysis tools, we perform specific analyses on these risks and formulate corresponding countermeasures.
（1）Physical Risks
Selection and Assessment of Physical Risk Scenarios
We selected the Shared Socioeconomic Pathways (SSPs) proposed in the Intergovernmental Panel on Climate Change (IPCC) Sixth Assessment Report
(AR6) for scenario analysis. We selected the low greenhouse gas emission scenario (SSP1-2.6) and the high greenhouse gas emission scenario (SSP5-8.5)
for comparison, and qualitatively assess the impact of physical risks on the Company's operations in the short-term (1–3 years), medium-term (4–9 years)
and long-term (10 years and above).
Description of Climate Scenarios for Physical Risk Analysis
Scenario Shared Socioeconomic Pathway SSP1-2.6 Shared Socioeconomic Pathway SSP5-8.5
Scenario Description Assumes that countries reduce greenhouse gas Assumes a business-as-usual pathway with no effective
emissions in accordance with the Paris Agreement, implementation of greenhouse gas mitigation measures.
thereby limiting global warming to no more than 2.0°C By 2100, carbon emissions would reach three times the
above pre-industrial levels (1850) by the end of this level of 2015, leading to a global temperature increase of
century and achieving sustainable development. approximately 4.4°C above pre-industrial levels by the
end of the century. Countries would need to implement
climate adaptation and mitigation measures.
Temperature Increase Not exceeding 2.0°C Approaching or exceeding 4.4°C
Key Assumptions Business operations, asset scale, asset locations and other factors are assumed to remain unchanged. Physical risks to
assets under each scenario are measured solely based on projected financial losses.
The results of the physical risk scenario analysis indicate that extreme rainfall and typhoons pose high risks to the Company under different scenarios and
across different time horizons. Coastal flooding is categorized as a medium risk in the short, medium, and long term under the low-emissions scenario;
under the high-emissions scenario, it is considered a high risk across all time horizons. Under the low-emissions scenario, extreme heat, extreme cold, and
extreme snowfall are assessed as low risks across all time horizons. Under the high-emissions scenario, their risk levels are expected to gradually evolve
toward medium to high risk over time.
Overview of Physical Risk Assessment
SSP1-2.6 SSP5-8.5
Short-term Medium-term Long-term Short-term Medium-term Long-term
Extreme Rainfall
Typhoon
Coastal Flooding
Extreme Heat
Extreme Cold
Extreme Snowfall
Risk Level： Low Risk Medium Risk High Risk
developments may differ from the projections in this report.
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Creating a Better Future
We have consolidated and summarized the above risk assessment results under different climate scenarios to further analyze the risk concentration areas and potential financial impacts
of each physical climate risk factor, and to clarify corresponding response measures.
Segway-Ninebot Physical Climate Risks and Response Measures
Impact Level Under Different
Primary
Risk Risk Concentration Time Horizons
Risk Factor Risk Description Potential Response Measures
Category Areas Financial
Low-emission High-emission
Impacts
Scenario Scenario
Physical Extreme Persistent heavy rainfall may lead Production and Increased Short-term: Short-term: Strengthen inspections of
Risks Precipitation to water accumulation inside warehousing： equipment High High extreme rainfall risks;
factories and warehouses, Factories and mainte- improve emergency
affecting equipment operations warehouses with nance costs Medium-term: Medium-term: response mechanisms;
and potentially causing relatively low elevation and High High optimize drainage
transportation delays or disruptions or insufficient drainage production systems; and reinforce
across the supply chain. capacity. interruption Long-term: Long-term: infrastructure protection.
losses. High High
Typhoons Typhoons may damage Assets in coastal Increased Short-term: Short-term: Conduct comprehensive risk
production facilities, including regions: Production repair costs High High inspections; strengthen
roof damage and power bases, warehousing and emergency preparedness;
outages, disrupt supply chains, facilities and supply production Medium-term: Medium-term: upgrade building
and hinder the transportation chains located in suspension. High High wind-resistance standards;
of raw materials and finished coastal areas. enhance facility inspections
goods. As a production base Long-term: Long-term: and protection; improve
located in coastal regions, the High High inventory management; and
newly built Zhuhai factory may conduct emergency drills.
face increasing facility
protection pressure and
impacts from phased
production disruptions.
Coastal Coastal regions may face flood Assets in coastal Infrastruc- Short-term: Short-term: Improve flood control
Flooding intrusion risks affecting regions: Production ture damage Medium High engineering measures;
factories, warehouses, and bases, warehousing and supply enhance emergency
logistics infrastructure, thereby facilities and supply chain delays. Medium-term: Medium-term: response capabilities;
impacting production chains located in Medium High strengthen regional
operations and delivery coastal areas. coordination and planning;
capabilities. For example, the Long-term: Long-term: reinforce coastal facility
Zhuhai facility may experience Medium High protection; and improve
impacts such as on-site water supply chain resilience.
accumulation, warehousing
safety issues, and reduced
logistics connectivity.
Extreme Heat Extreme heat may cause High-energy-consuming Decline in Short-term: Short-term: Strengthen occupational
overheating of production production processes and productivity Low Low health management, optimize
equipment, affecting operational employees: Workshops, and workshop cooling measures,
efficiency. It may also increase high-power-consumption additional Medium-term: Medium-term: provide heat prevention and
energy consumption for air equipment and cooling Low Medium cooling supplies, enhance
conditioning and cooling systems, employees working costs. safety and emergency
while impacting employees' labor outdoors or in Long-term: Long-term: measures, and raise
intensity and occupational safety. high-temperature Low High employees' awareness of
environments. heatstroke prevention.
Extreme Cold Extreme cold may reduce Battery-related products Reduced Short-term: Short-term: Strengthen facility protection;
battery energy storage and logistics: Low battery Low Low provide cold-weather protective
performance, affect the range temperature-sensitive efficiency clothing and equipment;
of products such as electric products (such as battery and lower Medium-term: Medium-term: implement anti-slip and anti-fall
two-wheelers and eKickScoot- packs and electric product Low Medium measures; enhance emergency
ers, and increase power two-wheelers) during reliability. response capabilities; optimize
consumption in the warehousing, Long-term: Long-term: battery materials; and improve
manufacturing process. transportation and usage. Low Medium cold resistance performance.
Extreme Extreme snowfall may block Road logistics networks: Increased Short-term: Short-term: Strengthen real-time
Snowfall road transportation, disrupt Key raw material logistics Low Low monitoring and early warning
logistics operations, delay procurement and costs and systems; optimize
supply chain deliveries, and finished product delivery delivery Medium-term: Medium-term: transportation and dispatch
affect production planning and routes dependent on delays. Low Medium arrangements; enhance the
market supply. highway transportation, disaster resilience of facilities
especially in regions with Long-term: Long-term: and equipment; and reinforce
significant winter Low Medium emergency response and
climates. support mechanisms.
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（2）Transition Risks
Selection and Assessment of Transition Risk Scenarios
For transition risks, we adopted the Orderly Scenario and Hot House World Scenario proposed by the Network for Greening the Financial System (NGFS) to
conduct scenario analysis and qualitatively assess the impact level of transition risks on the Company's operations over the short, medium, and long term.
Description of Climate Scenarios for Transition Risk Analysis
Scenario Orderly Scenario Hot House World Scenario
Scenario Description Under this scenario, stringent climate policies Under this scenario, only currently implemented
and technological innovation limit global warming policies are maintained. Even if Nationally Determined
to 1.5°C, achieving net-zero carbon emissions Contributions (NDCs) targets are pursued, they are
around 2050. not supported by effective policy support.
Temperature Increase Not exceeding 1.5°C Exceeding 3°C
Key Assumptions Business operations, asset scale, and asset locations remain unchanged. Transition risks under each scenario are
measured primarily through projected financial losses.
The results of the transition risk scenario analysis indicates that under the orderly scenario, policy, legal, market, and technology risks follow a consistent
trend: low risk in the short-term, medium risk in the medium-term, and high risk in the long term. Reputational risk is medium in the short-term and
escalates to high in the medium and long term. Under the hot-house world scenario, policy, legal, and reputational risks remain low across all time horizons,
while market and technology risks may exert a medium impact in the long term.
Overview of Transition Risk Assessment
Orderly Scenario Hot House World Scenario
Short-term Medium-term Long-term Short-term Medium-term Long-term
Policy Risk
Legal Risk
Market Risk
Technology Risk
Reputational Risk
Risk Level： Low Risk Medium Risk High Risk
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We have consolidated and summarized the above risk assessment results under different climate scenarios to further analyze the risk concentration areas and potential financial impacts
of each transition risk factor, and to clarify corresponding response measures.
Segway-Ninebot Transition Risks and Response Measures
Impact Level Under Different
Primary
Risk Risk Concentration Time Horizons
Risk Factor Risk Description Potential Response Measures
Category Areas Financial
Low-emission High-emission
Impacts
Scenario Scenario
Stricter carbon emission High-energy-consum-
Transition Policy Risk Increased Short-term: Short-term: Optimize low-carbon product
regulatory policies may require ing production
Risks compliance Low Low design and green manufacturing;
companies to reduce emissions processes:
costs and strengthen green supply chain
and increase the proportion of Energy-intensive
adjustments Medium-term: Medium-term: management; enhance carbon
green energy used, resulting in production procedures
to operating Medium Low emission monitoring and
higher operating costs. and high-energy-con-
models. management; actively participate
suming equipment.
Long-term: Long-term: in the formulation of
High Low carbon-related industry
standards; increase renewable
energy usage.
Legal Risk New environmental laws and Supply chain and Increased Short-term: Short-term: Enhance awareness of legal risk
regulations may restrict the use production processes: litigation Low Low prevention, establish a legal risk
of certain raw materials and Product lines relying on risks and prevention system, set up a legal
increase environmental regulated raw materials penalty Medium-term: Medium-term: risk control training mechanism,
compliance costs, affecting (such as specific expenses. Medium Low strengthen contract
production and operating chemicals and battery management, and improve
models. materials). Long-term: Long-term: internal management capacity.
High Low
Market Risk Growing consumer demand for High-carbon product Market Short-term: Short-term: Strengthen market research
green and low-carbon products lines: Product lines with share Low Low and analysis; establish market
may reduce market relatively high life-cycle volatility monitoring systems; optimize
competitiveness and order carbon footprints and Medium-term: Medium-term: supply chain management;
volumes if product carbon among the Company's declining Medium Low enhance product and service
footprints fail to meet existing products. sales competitiveness; promote
expectations, thereby affecting revenue. Long-term: Long-term: digital transformation; expand
revenue. High Medium market presence.
Technology Rapid development of new Core technologies and Increased Short-term: Short-term: Strengthen technology R&D
Risk energy and new material product lines: The R&D costs Low Low and innovation; establish a
technologies may render Company's key and risk of technology risk management
existing products technological- technologies and related product Medium-term: Medium-term: mechanism; enhance
ly obsolete, requiring the product lines such as obsoles- Medium Low management of core
Company to increase R&D battery management cence. technology intellectual
investment to maintain market system, electric drive Long-term: Long-term: property.
competitiveness. platform and intelligent High Medium
control system.
Reputational Environmental performance Operations and Brand value Short-term: Short-term: Enhance crisis response
Risk may affect brand reputation. information disclosure: impairment Medium Low capabilities; strengthen
Failure to fulfill environmental The actual environmental and information disclosure and
responsibilities could result in performance during the customer Medium-term: Medium-term: communication; improve
public reputational pressure, Company's product trust High Low brand image; establish a
which may negatively impact manufacturing process, decline. comprehensive reputation
brand image and market as well as environmental Long-term: Long-term: management system.
acceptance. protection claims and High Low
ESG disclosures in
external communication.
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（3）Climate-related Opportunities
In terms of climate opportunities, we have identified six major opportunities: "Growth of the new energy mobility market, Expansion of renewable energy application, Upgrading of low-carbon
supply chains, Rising demand for low-carbon products, Green financial support policies, and Opportunities in the carbon credit trading market". We have analyzed their potential financial
impacts respectively and have formulated corresponding action measures.
Segway-Ninebot Climate-related Opportunities and Response Measures
Specific
Potential Financial Impact Response Measures
Opportunity
Growth of the new Increased market demand drives revenue growth; expanded Strengthen R&D efforts, enhance range and energy efficiency of
energy mobility market space for the Company's eKickScooters, E-Bikes and other electric two-wheelers and intelligent mobility products, and expand
market products. into international markets.
Expansion of Adoption of renewable energy such as solar power reduces Expand the construction of renewable energy facilities, such as
renewable energy energy costs, enhances energy independence, and lowers carbon installing solar photovoltaic systems in factories, and optimize the
application emission expenses. energy consumption structure.
Upgrading of Optimize supply chain carbon management, reduce carbon Collaborate with suppliers to promote green procurement and
low-carbon footprint, improve supply chain efficiency, and lower long-term emission reduction targets, achieving sustainable supply chain
supply chains operating costs. development.
Rising demand for Consumers and corporate clients increasingly prefer low-carbon Optimize product life-cycle management, deepen the construction of
low-carbon products, enhancing the Company's green product market share product environmental protection and green attribute certification
products and brand value. systems, and promote the transformation of product green attributes into
market competitiveness by increasing the proportion of environmentally
friendly materials usage and raising energy efficiency standards.
Green financial Government green finance policies provide access to green loans, Enhance policy research, actively apply for green subsidies and
support policies subsidies, or investment, reducing financing costs. financial support, and improve capital utilization efficiency.
Opportunities in the Sell carbon allowances or reduce carbon emission costs through Establish a carbon management system, optimize carbon asset
carbon credit the carbon trading market to improve profitability. allocation, and obtain tradable green certificates.
trading market
We have established a standardized process for the identification, assessment, and management of climate-related risks and opportunities. Through continuous monitoring of extreme
weather events and changes in policies and regulations, we regularly evaluate the effectiveness of existing management measures and dynamically revise and optimize our risk manage-
ment strategies.
Screening Factors Based on the risk and opportunity list provided by the Task Force on Climate-related Financial Disclosures (TCFD), we identify and select
physical risks, transition risks, and climate-related opportunities relevant to the Company.
Impact Identification Determine the specific risk concentration areas within our operations and supply chain, and identify the potential financial impacts of risks and
opportunities.
Risk Assessment Define short-, medium-, and long-term time horizons and applicable climate scenarios. Using scenario analysis tools, qualitatively assess
the level of impact of risks under different scenarios and time dimensions.
Formulation of Response Based on analytical results, develop targeted action plans for different risk and opportunity factors.
Measures
Continuous Improvement Through an annual climate risk-specific review mechanism, the Company systematically evaluates the effectiveness of existing manage-
ment measures, and based on the review results and changes in the internal and external environment, continuously revises and optimizes
risk management strategies.
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In 2025, we completed a carbon emissions inventory for four operating centers, covering Scope 1, Scope 2 and partial Scope 3 emissions, and entrusted
an authoritative third-party institution to conduct carbon verification and issue a verification report. During the year, the Company further expanded its
carbon management boundary by including the Segway Off-Road Vehicle manufacturing plant within the verification scope and extending the accounting
boundary to additional Scope 3 emissions (Category 3 and Category 4), continuously advancing the identification and management of value chain
emissions. Through systematic and refined carbon accounting, the Company continues to strengthen its greenhouse gas emissions data foundation,
providing strong support for identifying emission reduction potential, optimizing low-carbon decision pathways, and promoting collaborative decarboniza-
tion across the supply chain. The Company's greenhouse gas emissions are presented below:
Greenhouse Gas Emissions Data of Segway-Ninebot3
Emission Type Unit 2025 2024
Scope 1 GHG tCO2e 2,000.73 1,197.27
Scope 2 GHG tCO2e 9,231.76 8,840.55
Scope 3 GHG tCO2e 2,436,276.65 -
Total GHG Emissions (Scope 1 + Scope 2) tCO2e 11,232.49 10,038
GHG Emissions Intensity (Scope 1 + Scope 2) tCO2e / RMB million revenue 0.53 0.71
Total GHG Emissions (Scope 1 + Scope 2 tCO2e 2,447,509.14 -
+ Partial Scope 3)
GHG Emissions Intensity (Scope 1 + Scope 2 tCO2e / RMB million revenue 115.03 -
+ Partial Scope 3)
Segway-Ninebot takes China's national "Dual Carbon" goals as strategic guidance, actively supporting the targets of peaking carbon emissions by 2030
and achieving carbon neutrality by 2060. By optimizing energy mix and promoting low-carbon transformation across production and operations, the
Company continues to enhance its contribution to emissions reduction. We have systematically planned and initiated a multi-dimensional emissions
reduction strategy, focusing on three core pillars to establish a clearly structured and coordinated implementation pathway.
In accordance with ISO 14064-1:2018 and the GHG Protocol, and considering the Group's actual operations, the organizational boundary has been defined using the "operational control"
approach.
The organizational boundary covers all facilities generating GHG emissions and removals under the operational control of the following entities: Ninebot (Beijing) Technology Co., Ltd.,
Ninebot (Changzhou) Technology Co., Ltd., Nine Tech Co., Ltd., Segway Technology Co., Ltd.
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Three Core Decarbonization Pathways — Driving End-to-End Low-Carbon Transformation
On the energy front, the Company continues to promote the investment and construction of photovoltaic power projects. Distributed photovol-
taic systems have been progressively deployed in eligible production parks, adopting a model that combines self-consumption with surplus
electricity fed into the grid, thereby increasing the proportion of renewable energy use. Such projects focus on reducing indirect carbon
emissions from purchased electricity as the primary decarbonization pathway, and exchange upfront capital investment for long-term stable
clean energy supply. At present, relevant projects have been put into operation in some parks, with an annual power generation of 9.81 GWh.
Going forward, the Company will further evaluate the expansion potential in light of capacity layout and energy consumption structure.
The Company focuses on process optimization and material recycling and reuse as key measures. By improving production automation and
lean manufacturing practices, optimizing energy efficiency in key processes, reducing unnecessary energy consumption, and lowering material
losses. The Company achieved energy cost savings of RMB 3.55 million from the energy-efficient lighting project and RMB 3.04 million from
photovoltaic power generation projects during the year.
The Company actively promotes the development and application of green factory certification. Centered on energy management, resource
utilization, clean production, and environmental management systems, existing factories have undergone systematic upgrades. By
increasing the use of renewable energy and high-efficiency equipment, strengthening waste reduction and resource recycling. The
company has continuously improved the overall green performance of its factories. Nine Tech Co., Ltd. has been included in the 2025
Changzhou Green Factory List, and its experience will be gradually replicated and promoted across other production bases. For newly added
production capacity, the Zhuhai new manufacturing factory in South China has integrated green and energy-saving principles at the
planning and construction stages. Green and energy-efficient design has been embedded into the overall construction plan and is expected
to positively improve the Company's overall carbon intensity once fully operational.
Nine Tech Co., Ltd. Recognized as a "Green Factory" in Changzhou
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Creating a Better Future
Environmental Compliance
Management
To systematically implement environmental protection responsibilities and promote green operations, Segway-Ninebot has established a full-chain
management and control mechanism covering environmental management systems, energy and water resource management, pollutant emission control,
and waste treatment. This systematically promotes the greening of the operational process and the efficiency of resource utilization.
Segway-Ninebot strictly complies with relevant laws and regulations, including the "Environmental Protection Law of the People's Republic of China,"the
"Energy Conservation Law of the People's Republic of China," the "Law of the People's Republic of China on the Prevention and Control of Environmental
Pollution by Solid Wastes," the "Law of the People’s Republic of China on the Prevention and Control of Atmospheric Pollution," and the "Water Pollution
Prevention and Control Law of the People's Republic of China" to establish and improve its environmental management system, ensuring that production
and operational activities comply with environmental requirements. During the reporting period, the Company had no major environmental incidents or
administrative penalties.
To strengthen the execution of environmental management, the Company has constructed a four-tier environmental management organizational structure
with a top-down management approach responsible for the overall execution, coordination, and implementation of various environmental goals.
Organizational Level Responsibilities
Safety, Environmental Responsible for formulating environmental management goals to ensure the Company meets
Protection and Occupational sustainability requirements in environmental aspects; supervises environmental performance, and
Health Committee periodically evaluates and reports the Company's environmental performance data.
General Manager Responsible for organizing the formulation and implementation of environment-related rules and
regulations and supervising their execution, checking the implementation of relevant systems to
ensure the carry-through of national environmental protection policies, regulations and guidelines.
EHS Department Collects environmental monitoring data and proposes improvement suggestions; participates in
organizing environmental inspections and evaluations of various business units, and promotes
environmental education and publicity.
Heads of Business Units Implements relevant environmental systems within the business unit, executes environmental
performance indicators, and actively participates in employee environmental education and publicity.
In 2025, Nine Tech Co., Ltd. completed the ISO 14001 Environmental Management System certification for all its plants, and the new plant is expected to
obtain certification in 2026. Segway Technology Co.,Ltd. passed the ISO 14001 certification in 2024 and passed the annual surveillance audit in September
Environmental Management System certification, covering the product lines of self-balancing vehicles, eKickScooters, electric two-wheelers, Off-Road
Vehicles and E-Bikes.
Ninebot (Changzhou) Technology Co., Ltd. Nine Tech Co., Ltd. Segway Technology Co., Ltd.
Environmental Management System Certification Environmental Management System Certification Environmental Management System Certification
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The Company systematically conducts environmental risk assessment, identification and evaluation of environmental aspects and impacts on an annual
basis. For the identified significant environmental aspects, targeted management measures are formulated and implemented. Meanwhile, the Company
updates the list of applicable environmental protection laws and regulations every year, and conducts compliance evaluation accordingly. For the risk points
identified in the evaluation, rectification plans are formulated to ensure closed-loop management. In terms of monitoring and inspection, the Company has
installed online monitoring instruments for key emission factors to realize real-time monitoring of pollutant emission concentrations, and regularly entrusts
third-party institutions to conduct environmental testing and monitoring. To strengthen emergency preparedness, the Company has formulated and filed
the "Environmental Emergency Risk Assessment Report" with the environmental protection bureau, which is updated every three years in accordance with
regulations. Meanwhile, the "Emergency Plan for Environmental Emergencies" has been developed, and company-wide emergency drills are organized
regularly to continuously improve the response capacity to environmental emergencies.
The Company has defined two key environmental performance objectives in its annual planning: 100% coverage of environmental management system
certification and zero record of environmental emergencies. By the end of the reporting period, the Company had fully achieved the above objectives,
which not only achieved full implementation of the environmental management system, but also strengthened risk prevention, control and compliance
assurance in production and operations.
To further enhance the systematicness and standardization of energy management, the Company has
formulated a series of energy management documents, including the "Water and Electricity Usage
Management Policy," "Air Conditioning Usage Management Policy," and "Office Environment Manage-
ment Policy," which specify energy consumption management requirements for various office areas
and production facilities. These systems are under the unified guidance of the Group and implemented
by the responsible personnel at each factory and office location to ensure accurate recording and
continuous optimization of energy consumption data. In 2025, Nine Tech Co., Ltd. officially obtained ISO
（1）Energy Efficiency Optimization in Production Processes
In terms of production layout and workflow planning, the Company prioritizes establishing manufactur-
ing facilities in regions with well-developed industrial clusters to shorten product transportation
distances and reduce energy consumption in logistics. Within factory premises, the Company optimizes
automated conveyor systems, adopts interconnected corridor layout, and scientifically plans Nine Tech Co., Ltd. ISO 50001:2018
Energy Management System Certification
production workflows to effectively reduce energy consumption during material handling.
Regarding equipment upgrades, the Company actively advances the replacement of outdated
equipment and implements energy efficiency improvement retrofits. On the one hand, electric forklifts
have been comprehensively introduced across workshops to reduce reliance on fossil fuels and further increase electric energy utilization rate. On the
other hand, the workshop air compressor system integrates waste heat recovery technology, utilizing residual heat generated during production for plastic
component pre-treatment heating. This enables the cascade utilization of energy, effectively enhancing the overall energy efficiency.
（2）Office Area Energy-Saving Control
In terms of lighting system upgrading, the Company launched an energy-saving renovation of the lighting system across all factories and fully promoted
LED energy-saving lamps. Previously, all workshops had replaced all lighting lamps with LED energy-saving lamps. Meanwhile, time switches were installed
in some production and office areas to realize automated lighting management and avoid unnecessary energy waste during non-operating hours. In the
second half of 2025, the Company further upgraded the lighting system of the Beijing exhibition hall to LED lamps, and realized adjustable lighting
brightness as needed, improving the precise control level of lighting energy consumption.
The Company strictly enforces air-conditioning management rules, specifying necessary operating hours and reasonable temperature standards to
eliminate ineffective operation. Meanwhile, dedicated personnel are assigned in both factory and office areas to manage lighting and electrical equipment
on a daily basis. Regular nighttime inspections are conducted to ensure electrical equipment in unoccupied areas is promptly switched off, preventing
unnecessary energy consumption through meticulous management.
Regarding office processes, the Company launched an electronic corporate seal system in the second half of 2025. Through digital measures, the use of paper
documents and physical stamping procedures has been reduced, resulting in an approximately 16% decrease in paper-stamped documents across the Group.
This has indirectly reduced energy consumption in paper production and printing processes, supporting the development of a green office system.
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Creating a Better Future
（3）Promote Renewable Energy Utilization
The Company has continuously expanded the scale of clean energy application, promoted the deployment of photovoltaic power generation systems in
multiple operation parks, converted idle roof resources into green electricity, and effectively reduced dependence on purchased electricity. Ninebot
(Changzhou) Technology Co., Ltd. has a total installed capacity of rooftop PV capacity of 2,000 kW. By the end of the year, the cumulative photovoltaic
power generation capacity had reached 1.43 million kWh, and the photovoltaic power consumption exceeded 1.23 million kWh; Segway Technology Co.,Ltd.
has a total installed capacity of rooftop PV capacity of 3,700 kW, with an annual photovoltaic power generation capacity of 3.95 million kWh and photovolta-
ic power consumption of 1.82 million kWh; the rooftop photovoltaic project of Nine Tech Co., Ltd. was officially put into operation in May 2025, with a total
installed PV capacity of 7,998 kW, an annual photovoltaic power generation capacity of 4.43 million kWh, and photovoltaic power consumption of 3.68
million kWh. The total installed PV capacity of the three parks is 13,698 kW, with a total photovoltaic power generation of 9.81 million kWh and a total
photovoltaic power consumption of 6.74 million kWh, which is equivalent to saving 827.87 tonnes of standard coal4 and achieving a greenhouse gas
emission reduction of 3,574.18 tonnes of carbon dioxide equivalent5.
Meanwhile, in the South China Zhuhai Electric Two-Wheelers Project of the new park, Segway-Ninebot has strictly followed the energy efficiency
requirements of the "General Code for Energy Efficiency and Renewable Energy Application in Buildings" (GB55015-2021) to build a photovoltaic system,
making full use of the reserved photovoltaic power generation conditions on the roof, with an expected installed capacity of 6.5MW. In addition, the
factories have optimized the layout of power transformation stations, adopted low-noise and energy-saving dry-type transformers, and adjusted power
supply paths to reduce power loss and improve power utilization efficiency. During the reporting period, the proportion of renewable energy in the
electricity consumption increased to 24%; the proportion of clean energy in total energy consumption reached 20%, an increase of 14% compared with the
previous year.
In addition, the Company has realized the quantitative management of the environmental benefits from green electricity by obtaining and issuing green
certificates. By the end of the reporting period, Ninebot (Changzhou) Technology Co., Ltd. had accumulated 1,317 green certificates, including 187 tradable
green certificates.
Roof Photovoltaic of Segway Technology Co., Ltd.
emission reductions of this project are measured in accordance with "GB/T 33760-2017 Technical Specifications for Assessment of Project-Level Greenhouse Gas Reductions – General
Requirements," using the baseline method with the formula ER = BE ? PE, where ER refers to the project greenhouse gas emission reductions (tCO₂e), BE refers to the baseline emissions,
and PE refers to the project emissions. This project is a distributed photovoltaic power generation project: the baseline scenario (BE) represents the greenhouse gas emissions from grid
power supply in the absence of the project, while the project scenario (PE) means no direct greenhouse gas emissions are generated during photovoltaic power generation and the
project emissions are regarded as zero. Baseline emissions are calculated as the project's annual photovoltaic power generation multiplied by the grid emission factor, which is adopted
as 0.5306 kgCO₂/kWh (the 2023 national average power sector CO₂ emission factor) in accordance with the "Announcement of the Ministry of Ecology and Environment and the National
Bureau of Statistics on Issuing the 2023 Power Sector CO₂ Emission Factors," and the unit of the emission reduction results is tonne of carbon dioxide equivalent (tCO₂e).
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
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Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Roof Photovoltaic of Ninebot (Changzhou) Technology Co., Ltd. Roof Photovoltaic of Nine Tech Co., Ltd. Green Electricity Certificate (GEC)
Segway-Ninebot's Energy Consumption Data
Indicator Unit 2025 2024 2023
Gasoline Consumption Liter 14084.00 126,000.00 120,105.00
Diesel Consumption Liter 2,059.00 1,610.00 1,520.00
Natural Gas Consumption Cubic meter 614,709.00 370,190.60 281,431.00
Purchased Electricity kWh 20,904,427.19 15,082,145.30 12,370,321.60
Tce (tonne of standard
Total Energy Consumption6 3,333.67 2,440.69 1,993.12
coal equivalent)
Energy Consumption Intensity7 Tce / RMB million revenue 0.16 0.17 0.19
Segway-Ninebot's Photovoltaic (PV) Data
Indicator Unit 2025 2024 2023
Total Installed PV Capacity8 kW 13,698 3,700 2,400
PV Power Generation9 kWh 9,813,026 3,700,000 730,874
PV Power Consumption kWh 6,736,105 1,208,428 -
Assumptions for total energy consumption calculation:
Comprehensive Energy Consumption (GB/T 2589-2020)."
Consumption (GB/T 2589-2020)."
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Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
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Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Segway-Ninebot adheres to the principle of "circular efficiency enhancement and refined conservation," and has established and implemented the "Energy
Management Measures and Office Environmental Management Policy" to systematically advance water-saving and efficiency initiatives. In 2025, the
electrophoresis production line achieved full-process zero wastewater generation through process innovation and the upgrade of a zero-discharge
recycling system, marking a significant breakthrough in technical water conservation. Compared with the previous year, the volume of reused production
wastewater increased, and the Company's overall water intensity declined, demonstrating the effectiveness of its water resource management measures.
（1）Water Recycling and Reuse
The Company continues to promote technological upgrades and process optimization to establish a multi-level circular utilization system. At the
Changzhou Off-Road Vehicle factory, a primary RO (reverse osmosis) system was introduced to deeply treat production wastewater and enable reuse.
Meanwhile, enhanced process control in the painting workshop—including wastewater volume monitoring and optimized circulating water temperature
management—has reduced system evaporation losses and continuously improved circulating water reuse efficiency.
Building on these efforts, in 2025 the factory further advanced the process innovation of the electrophoresis line by introducing a large-scale circulation
system and reducing the number of rinsing cycles, thereby reducing water usage.
Case：Green and Low-Carbon Practices of the South China Zhuhai Electric Two-Wheelers Project
In the newly constructed South China Zhuhai electric two-wheelers project, for water resource management, Segway-Ninebot incorporated sponge
city design concepts tailored to local site conditions. Comprehensive engineering measures based on the principles of “infiltration, retention, storage,
purification, utilization, and discharge” were adopted to enhance water-use efficiency. Rain-resistant vegetation was prioritized for landscaping, and
rainwater detention ponds and sunken green spaces were integrated to optimize rainwater collection and reuse and enhance water-saving effects.
Rendering of the South China Zhuhai electric two-wheelers new factory base
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Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
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（2）Water Conservation
The Company strives to improve management mechanisms and foster a water-saving culture to achieve refined water management. Internally, a regular
inspection system covering the entire plant has been established, under which property management personnel systematically inspect the water supply
network and water facilities to promptly identify and repair leakage, dripping, running and overflow issues, eliminate unnecessary water resource loss. On
the basis of management optimization, the Company actively carries out water-saving publicity by installing water-saving signs and publicity slogans in
water-use areas of office zones, continuously enhancing employees' water-saving awareness, and guiding all staff to practice water-saving behaviors in
daily work.
Segway-Ninebot's Water Consumption Data
Indicator Unit 2025 2024 2023
Total Water Consumption m? 343,566.00 254,348.09 156,885.00
Water Intensity m? / Million revenue 16.15 17.92 15.35
Total Volume of Recycled
Tonne 3,647 3,269 -
and Reused Water
Segway-Ninebot integrates pollutant emission management into its operational processes. In strict compliance with environmental impact assessment
(EIA) approvals and pollutant discharge permit requirements, the Company implements comprehensive monitoring and routine verification of exhaust gas,
wastewater, and noise to ensure that both pollutant concentrations and total discharge volumes remain within regulatory limits. During the reporting
period, the major production sites in Changzhou commissioned third-party institutions to conduct systematic environmental monitoring, and all test results
met applicable standards. The Company achieved its target of 0 excessive emissions during the year.
（1）Waste Gas Management
Systematically, Segway-Ninebot has established a three-tier management mechanism covering process optimization, operational maintenance, and data
control to enhance air pollutant treatment efficiency, reduce waste gas generation at source, and ensure the long-term effective and stable operation of
treatment facilities. The Company has fully installed RTO (Regenerative Thermal Oxidizer) equipment across all spray painting lines to uniformly collect and
thermally treat organic exhaust gases generated from electrophoresis baking and powder coating processes, conducting high-temperature incineration
treatment, effectively improving treatment efficiency. All natural gas combustion equipment adopts low-NOx combustion technology to effectively control
nitrogen oxide concentration in emissions. In addition, the Company has implemented a regular maintenance regime, carrying out timely servicing of air
treatment facilities on schedule and promptly replacing key consumables such as activated carbon and filter bags to ensure stable system performance.
Addressing the RTO system's online monitoring of non-methane hydrocarbons (NMHC), the Company engages professional operators to conduct weekly
equipment calibration and maintenance, ensuring accurate and reliable monitoring data and full compliance with emission standards.
Waste Gas Source Major Pollutants Treatment Facilities and Discharge Method
Engine testing exhaust gas Non-methane hydrocarbon, Three-way catalytic converter + 15 m exhaust stack
CO, SO2, particulate matter, NOx
Robot welding fumes and dust Particulate matter Bag filter dust removal + 15 m exhaust stack
Electrophoresis exhaust gas TVOCs Two-stage activated carbon adsorption + 15 m exhaust stack
Electrophoresis / powder coating
TVOCs Filtration + zeolite runner + RTO unit + 15 m exhaust stack
curing exhaust gas
Electrophoresis / powder coating curing
Smoke dust, SO2, NOx 15 m exhaust stack
natural gas combustion exhaust gas
Paint mixing, spraying, leveling
TVOCs, xylene Filtration + zeolite runner + RTO unit + 15 m exhaust stack
and drying exhaust gas
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（2）Wastewater Management
Segway-Ninebot enhances wastewater management effectiveness through a systematic approach combining source control, process monitoring, and
end-of-pipe treatment. Relying on an online monitoring system, the Company continuously tracks key wastewater indicators in discharged wastewater,
including COD, ammonia nitrogen, and pH levels, ensuring stable compliance with discharge standards. Building on this foundation, through technical
upgrades to the electrophoresis system, the Company has improved electrophoretic paint recovery rates and reduced pure water consumption via RO
systems, promoting the efficient reuse of nitrogen-containing wastewater and achieving near-zero wastewater discharge in the electrophoresis production
process. The Company entrusts qualified third-party institutions to regularly conduct offline sampling comparison and has signed operation and
maintenance agreements for the online monitoring system, establishing a maintenance mechanism to ensure long-term reliable operation of the monitor-
ing system. In addition, the Company has established dedicated control requirements for ozone-depleting substances (ODS) equipment, prioritizing
environmentally friendly alternative equipment and conducting routine inspection and maintenance for in-use equipment to prevent substance leakage
and comprehensively minimize environmental impact.
Segway-Ninebot's Pollutant Emissions Data
Indicator Unit 2025 2024 2023
Total Waste Gas Emissions Tonne 3.256 1.678 1.18
NOx emissions Tonne 0.47 0.31 0.19
PM emissions Tonne 0.58 0.42 0.42
VOCs emissions Tonne 1.221 0.275 0.25
CO emissions Tonne 0.98 0.29 0.29
Xylene (C8H10) emissions Tonne 0.005 0.383 0.04
Total Wastewater Discharge Tonne 5,829 4,705 12,727
COD emissions Tonne 0.099 0.236 0.64
NH3-N emissions Tonne 0.001 0.001 0.003
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The Company has formulated the "Industrial Waste Management Procedures," explicitly adopting "reducing waste generation, strengthening process
transfer, and ensuring compliant disposal" as the overall management policy, thereby systematically standardizing the entire company's waste manage-
ment across the full process. The procedures require that all waste-generating departments strictly implement classification standards, use compliant
containers for packaging, marking, and registration, conduct proper registration, and establish a unified waste management list. Environmental coordina-
tors in each department are responsible for organizing and supervising daily work to ensure effective implementation of management requirements.
（1）General Solid Waste Management
(Changzhou) Technology Co., Ltd. park, specialized flooring has been installed, and recyclable waste is categorized
into cardboard, waste paper boxes, aluminum, iron, control boards, foam, and wood, implementing refined
management. Once accumulated to a certain volume, recyclable waste is uniformly entrusted to qualified
professional recyclers for recycling. The transfer and disposal process is tracked and managed through digital
platforms. The Changzhou site also implements digital management for non- hazardous waste to ensure transpar-
ent transfer flow and compliant disposal. Building on this foundation, the Company conducts historical statistical
analysis of waste types and volumes generated by each department over the years and forecasts waste
generation status for the following year based on operational planning, thereby setting reasonable reduction
targets and continuously improving waste management effectiveness.
conducts centralized collection and then transfers such waste to municipally designated units for uniform
collection and transportation and disposal in accordance with local municipal management requirements,
ensuring standardized disposal is achieved.
（2）Hazardous Waste Management
The Company strictly conducts hazardous waste management in accordance with national regulations and internal policy requirements. Dedicated
hazardous waste warehouses equipped with anti-seepage functions and dust-control functions have been established within factory premises. Internally,
these facilities are fitted with signage, video surveillance, lighting systems, fire protection equipment, and emergency response materials to ensure safe
and compliant storage conditions. Hazardous waste is registered for warehousing by the generating department through contacting designated hazardous
waste administrators to handle the warehousing process. Inventory standing books are maintained, hazardous waste labels are affixed, and designated
personnel implement strict classified management. Mixing hazardous waste with other waste types is strictly prohibited. All hazardous waste is ultimately
transferred to qualified third-party units using vehicles licensed for hazardous waste transportation for standardized transfer and is disposed of in a
harmless manner through implementation in strict accordance with applicable technical standards. Waste batteries, a key raw material associated with
Segway-Ninebot's products, are also included within this management system for professional recycling and treatment. Throughout the year, a total of
Segway-Ninebot Waste Treatment Data
Indicator Unit 2025 2024 2023
Total non-hazardous waste Tonne 4,604.27 3,740.26 1,596.43
Non-hazardous waste intensity Tonne /Million revenue 0.22 0.26 0.16
Weight of recycled waste
batteries (cells and packs) Tonne 55.30 31.61 25.18
Total hazardous waste Tonne 169.24 88.10 53.89
Hazardous waste intensity Tonne /Million revenue 0.008 0.006 0.005
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Green Products and
Circular Economy
Segway-Ninebot has established a green management system covering the entire product life cycle. Guided by the core principles of "carbon reduction,
consumption reduction, and efficiency enhancement," the Company promotes greening of materials, low-carbon design, and supply chain collaboration,
enabling core products to achieve low-carbon transformation starting from the R&D stage. We systematically identify environmental and compliance risks
across the product life cycle and embed green requirements throughout raw material procurement, design and production, packaging and logistics,
product use, and recycle and reuse.
Product Life Cycle Raw Material
Procurement
Carbon
Reduction
Recycle Design and
and Reuse Production
Consumption Efficiency
Reduction Enhancement
Product Packaging
Use and Logistics
Segway-Ninebot actively advances green supply chain development by prioritizing recycled materials and environmentally friendly components, conduct-
ing ESG evaluation of suppliers, and implementing supplier environmental education programs, thereby deeply integrating sustainability requirements into
its procurement system.
The Commercial Mobility Business Unit systematically promotes green supply chain development under its "Sustainability Special Project," focusing on two
key objectives: increasing the use of recycled materials in products and establishing a structured green supplier database. To date, over 80 core suppliers
have undergone sustainability capability assessments, covering more than 90% of vehicle component categories, forming a structured green supplier
resource system.
At the supplier admission and evaluation stage, the Commercial Mobility Business Unit has established a comprehensive three-dimensional ESG
assessment framework, deeply embedding environmental, social, and governance requirements into its management mechanisms. Under the
environmental dimension, the assessment focuses on suppliers' renewable electricity usage ratio and recycled material supply capacity, while strictly
reviewing compliance with environmental discharge regulations, hazardous waste management standards, and carbon emissions management practices.
Currently, 40% of suppliers within the Commercial Mobility Business Unit possess green electricity capability, with these suppliers achieving an average
green electricity usage ratio of 30% in their production processes. Under the social dimension, the Commercial Mobility Business Unit upholds a strict "zero
child labor, zero forced labor" policy and has established multiple quantitative indicators covering labor contracts, compensation and benefits, and
occupational health and safety, ensuring 100% coverage of safety training. Under the governance dimension, suppliers are required to sign integrity
commitments, and the transparency of procurement processes and the effective implementation of compliance management systems are continuously
strengthened.
To promote practical application of green raw materials, the Commercial Mobility Business Unit synchronizes recycled material and environmentally friendly
component standards with suppliers through digital systems, incorporates recycled material supply capability into supplier performance evaluation,
encourages suppliers to prioritize low-carbon and recyclable material solutions, and continuously conducts sustainability promotion activities to translate
green procurement requirements into actual product material composition, thereby strengthening the raw material foundation for green products.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
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Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
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At the production stage, Segway-Ninebot continues to enhance resource and energy efficiency by introducing water recycling systems, strictly monitoring
wastewater and exhaust emissions, and progressively phasing out hazardous substances to achieve clean production. The Company also promotes the use
of photovoltaic and other clean energy sources, continuously expanding the application proportion in the manufacturing process, to reduce carbon
intensity at the source.
In terms of material application and product design, to systematically address the compliance requirements and market opportunities arising from EU
regulations such as the "Ecodesign for Sustainable Products Regulation (ESPR)," the "Carbon Border Adjustment Mechanism (CBAM)," and the "Corporate
Sustainability Reporting Directive (CSRD)," the Commercial Mobility Business Unit has conducted structured identification and assessment of relevant
regulatory requirements. It has comprehensively reviewed product alignment in areas including material compliance, carbon emissions, and sustainability
attributes, and has established "increasing the proportion of recycled materials" as a strategic priority influencing market access, customer retention, and
long-term competitiveness. On this basis, the Commercial Mobility Business Unit has developed a three-tier strategic implementation framework of
"Compliance - Optimization - Leadership," embedding recycled material requirements systematically into product design specifications as a compliance
foundation, promoting a balanced approach between cost-effectiveness and performance to enhance value, and, guided by the principle of innovation
leadership, advancing forward-looking sustainable materials and innovative product development.
To deepen strategic integration, the Commercial Mobility Business Unit has formed a closed-loop management system for recycled material application in
products, covering "project initiation management - process control - testing and verification." First, it explicitly converts core indicators including the
minimum usage ratio of recycled materials and priority applicable material categories into implementable and quantifiable design specifications, so as to
ensure that green requirements have standards to follow. Through policy research and judgment, industry benchmarking and customer research, it
systematically identifies product-related ecodesign indicators (e.g., durability, reliability, recycled material content), and breaks them down into executable
special tasks. Based on impact level and occurrence probability, it assesses and classifies the potential technical and compliance risks that may arise from
each special task, while identifying corresponding market opportunities, to provide a decision-making basis for determining priorities.
On this basis, sustainability objectives are deeply integrated into the product R&D process. At the concept initiation stage, core indicators such as the
application of recycled materials are clearly defined and serve as key review criteria. In the design stage, green design specifications are strictly followed,
compliant renewable materials are prioritized for use, and material adaptability is improved through structural optimization. In the development stage, the
achievement progress of each green design target is continuously tracked through milestone reviews. In the testing and verification stage, recycled
materials implement the same commercial reliability test standards as conventional materials, ensuring that products meet functionality and performance
requirements while achieving green objectives. After product launch, actual performance and regulatory update risks are dynamically monitored through
market feedback and performance data. The Company adopts a "special task-based breakthrough + life-cycle optimization" strategy, establishes dedicated
working groups around core ecodesign indicators to carry out technical breakthroughs, and extends management to already launched products. Through
continuous iterative optimization, while ensuring compliance, the Company transforms green design into sustainable product competitiveness.
Through key technical breakthroughs and supply chain coordination, the Business Unit has steadily promoted the large-scale application and implementa-
tion of recycled materials. In 2025, recycled materials accounted for 41.5% of eKickScooter products10, a 14% rise compared with the previous year. The
proportion of recycled materials by weight in electric bicycle products11 also reached 20%.
materials used in quantifiable non-battery materials within the product.
materials used in quantifiable non-battery materials within the product.
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Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
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Case：Product Life Cycle Assessment and Carbon Footprint Certification
We have partnered with T?V S?D, a German testing and certification body, to conduct Life Cycle Assessment (LCA) and carbon footprint certification
for the Company's products in accordance with the international standards ISO 14040 and ISO 14044, which fully covers the entire “cradle-to-gate”
process from raw material procurement to product distribution. To date, 3 mass-produced eKickScooter models have obtained LCA and carbon
footprint certification, and the assessment covers 18 categories of environmental impact indicators including global warming and resource consump-
tion. The Company plans to gradually extend coverage to its mainstream products and continuously improve the measurable green performance of
its products.
Max plus X S90L D110
Three eKickScooters with Life Cycle Assessment (LCA) and carbon footprint certification
LCA and Carbon Footprint Certification Statement
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Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
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Segway-Ninebot continues to steadily deepen its efforts in green packaging and logistics, and closely monitors relevant regulatory requirements in the
packaging sector. In response to the revised "Interim Regulation on Express Delivery" implemented in June 2025, the Company has established a dedicated
task force to conduct in-depth research to specifically promote the environmental upgrade of Ninebot electric two-wheelers packaging toward greening,
reduction, and recyclability. At the same time, the Company proactively identifies and understands the relevant requirements of international policies,
including the EU "Packaging and Packaging Waste Regulation (PPWR)," the U.S. "Plastic Pollution Prevention and Packaging Producer Responsibility Act (SB
advance. On this basis, the Company has launched a series of green practices spanning packaging innovation to smart logistics.
（1）Green Packaging
Segway-Ninebot's green packaging practices cover four areas: standardized management, material innovation, circular transition, and document
digitization, thereby reducing environmental impact in the packaging process.
Standardization system Segway-Ninebot has formulated a series of standards, including the "Packaging CBB Typology," "Ninebot Electric
development Packaging Testing Specifications," "Packaging Reliability Testing Standards", and "Packaging Structural Design
Standards." The types of corrugated board materials were reduced from 48 to 6, paper corner protectors from 30
to 9, and plywood pallet types from 37 to 8, achieving an 80% reduction in raw material SKUs. This achieves
standardized and intensive packaging design, reducing material redundancy and development waste at the source.
In 2025, renewable materials—including paper, cloth, wood, and metal—have reached 78.32% of the company's
product packaging materials, representing a significant increase compared with 2023 and 2024.
Circular use of incoming The Electric Two-Wheelers Business Unit has vigorously promoted the application of circular packaging.
component packaging Packaging for painted components was changed from single-use EPE foam to reusable non-woven fabric bags,
saving 9.08 tonnes of EPE foam annually. Front fork components have eliminated bubble wrap packaging, saving
disposable cartons to reusable pallet collars, saving 7,920 kg of cardboard annually. Packaging for motor middle
shafts has been changed from cartons to a circular plastic container solution, which can further save up to 750
tonnes of cardboard per year, effectively reducing resource consumption and waste generation in upstream
packaging links.
Reduction of finished In 2025, the Electric Two-Wheelers Business Unit took the initiative to introduce felt cloth packaging bags to
vehicle packaging replace traditional paper cards and blister packaging boxes. This initiative is expected to reduce annual paper
consumption by approximately 90 tonnes and plastic consumption by approximately 60 tonnes. The average
amount of packaging material per finished vehicle decreased from 1,209.2 g in 2024 to 930.65 g in 2025,
representing an overall reduction of 23%.
Document digitization The Company has comprehensively advanced the digital transformation of product manuals and warranty
booklets. In 2025, the warranty manuals for the latest three generations of products of the Micro-mobility Business
Unit have been fully digitized. Against the backdrop of sustained sales growth, paper usage decreased from 81
tonnes to 47 tonnes, a year-on-year reduction of 34 tonnes. This initiative not only saved paper but also simultane-
ously reduced printing ink, molds, production energy consumption, and related waste emissions.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
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Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
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（2）Green Logistics
Segway-Ninebot's green logistics initiatives focus on improving transportation efficiency and advancing digital process management to reduce carbon
emissions and environmental impact across logistics operations.
Transportation loading By refining packaging dimensions and structural design, the Company has effectively enhanced logistics
optimization efficiency. Following packaging optimization, container loading rate for eKickScooter products increased from
transportation-related carbon emissions. In terms of greener load carriers, the Micro-mobility Business Unit
adopted slip sheet solutions using recyclable and reusable high-density polyethylene (HDPE) materials. With only
protectors, reducing deforestation and transportation energy consumption.
Digital process The Company has integrated its Warehouse Management System (WMS) with its Transportation Management
management System (TMS) to establish an intelligent warehousing and logistics system, improving vehicle dispatch efficiency
and overall warehouse operations performance.
Transportation Loading Optimization Diagram
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Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
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As a global leader in shared eKickScooter suppliers, Segway-Ninebot is committed to advancing more environmentally friendly urban mobility solutions.
Compared with traditional fuel-powered motorcycles, Segway-Ninebot electric two-wheelers offer environmental and carbon reduction advantages.
During the product use phase, all of the Company's micro-mobility products are powered by clean energy, meeting low-carbon travel needs across diverse
usage scenarios. As of December 31, 2025, cumulative riding mileage by the Company's users worldwide reached 76,330,044,436 kilometers, reducing
carbon emissions by 3,625,677,111 kg, which is equivalent to planting 202,551,794 trees12.
Indicator Unit Quantity
Cumulative Global User Riding Mileage KM 76,330,044,436
Carbon Emissions Reduced KG 3,625,677,111
Equivalent Trees Planted Tree 202,551,794
Registered Users Person 38,727,238
Segway-Ninebot Internet of Vehicles (loV) Data Center
Conventional motorcycle (fuel consumption of approximately 2.5 L per 100 km): approximately 0.0575 kg CO₂ emissions per kilometer;
Therefore, for every kilometer traveled, a Ninebot electric two-wheelers emits approximately 0.0475 kg less CO₂ than a conventional motorcycle.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
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Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
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The Commercial Mobility Business Unit focuses on sustainable innovation during the product use phase by enhancing energy efficiency and extending
product design life. In terms of energy efficiency optimization, dedicated low-power initiatives have been implemented to improve range efficiency and
energy utilization for eKickScooters and E-Bikes, effectively reducing customers' energy costs and associated carbon emissions during use. At the same
time, through optimization of core components, upgrades in manufacturing processes, and strengthened quality control systems, product reliability has
been significantly enhanced, extending product lifespan, reducing maintenance frequency and replacement demand, and lowering resource consumption
and waste generation, thereby optimizing both usage and maintenance costs and effectively reducing the total cost of ownership (TCO).
During the reporting period, the Company’s green revenue13 reached RMB 16.87 billion, accounting for 79.29% of total revenue.
Within its product life cycle management framework, Segway-Ninebot has established a closed-loop system covering battery recycling and second-hand
vehicle circulation, promoting resource circularity and extending value chain.
（1）Power Battery Recycling System
To ensure the safe, environmentally sound, and value-maximized recovery of power batteries, Segway-Ninebot has developed a multi-tiered and
digitalized recycling network and partnership mechanism:
Strategic partnerships Since 2024, the Company has entered into a strategic partnership with Wuhan Power Battery Recycling Technolo-
and pilot programs gy Co., Ltd., a subsidiary of GEM Co., Ltd. Pilot programs were first launched in Beijing, Shenzhen, Wuhan, and
Wuxi. Leveraging the "GEM Recycling" digital platform and its offline network, the program professionally recycles
end-of-life lithium batteries from electric two-wheelers, eKickScooters, and self-balancing vehicles.
Internal closed-loop Beginning in 2024, the Company established an internal recycling system for used batteries and battery cells
management generated during R&D testing. After professional dismantling, these batteries are safely repurposed for cascade
utilization scenarios such as energy storage. The Company tracks the entire disposal process to ensure full
compliance with environmental standards.
Scaled network To meet growing user demand, the Company has continued to expand its battery recycling network. As of 2025,
expansion the Company had established a total of 433 lithium battery recycling outlets through its offline stores, service
centers, and partners, covering 176 prefecture-level cities nationwide. These outlets provide users with a
convenient and reliable channel for battery recycling and extended warranty services. During the reporting year,
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
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Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
（2）Second-hand Vehicle Leasing and Circulation Platform
To extend product service life and provide users with a smarter leasing and trading experience, Segway-Ninebot has launched a digital service platform to
promote vehicle recirculation:
"Segway-Ninebot This platform, by means of AI valuation technology, provides fast and accurate vehicle residual value assessments,
Pre-owned" intelligent and establishes a one-stop intelligent recovery system. In 2025, the number of B-end stores that had joined the
circulation platform platform reached 410, the number of registered C-end members reached 2.66 million people, and a total of 595
vehicles were recycled. Through official refurbishment and quality certification, it enables quality and
well-conditioned pre-owned vehicles to be re-introduced into the market, which both meets the needs of some
users for cost-effective products, and also provides early users with a smooth channel for old vehicle disposal and
residual value returns, thereby realizing the continuation of product life cycle value.
"Ninebot Rental" The platform has enhanced the leasing experience and operational efficiency by optimizing smart vehicle
intelligent service recommendations, upgrading real-time navigation, and implementing full life cycle vehicle monitoring systems.
upgrade These measures ensure that vehicles remain in optimal condition throughout the rental period, reduce
maintenance costs and resource waste, and enable efficient sharing. In 2025, the "Ninebot Rental" platform served
Carbon reduction The Company innovatively introduced a carbon reduction tracking system, enabling users to intuitively understand
tracking their carbon reduction contribution from choosing to lease or purchase second-hand vehicles, making the
environmental benefits of green mobility transparent.
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Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Ecosystem and
Biodiversity Protection
Segway-Ninebot strictly complies with environmental regulations in all countries where it operates, ensuring that none of its activities involve ecological
red line areas or cause harm to biodiversity. To this end, the Company has established a comprehensive environmental assessment and management
framework, continuously evaluating and controlling ecological impacts throughout its operations through measures such as supplier reviews, raw material
traceability, and production emission monitoring.
In response to international regulatory requirements, including the "Regulation on Deforestation-free Products (EUDR)" and the "Regulation (EU) 2023/1542
concerning batteries and waste batteries," Segway-Ninebot has systematically advanced ecological compliance management across its supply chain. At
the raw material level, the Company has established traceability systems for key materials such as rubber and pulp to ensure legal sourcing and that they
are free from deforestation risks. At the product level, the Company integrates full life-cycle battery management, through assessment and management
of critical minerals in the supply chain and continuous improvement, from compliant mineral procurement to end-of-life battery recycling, comprehensively
building a resource circulation system and minimize adverse impacts on ecosystem.
Looking ahead, the Company will continue to enhance its ecological protection mechanisms, striving to achieve harmonious development between
business operations and the natural environment.
Driving New Quality
Productive Forces
Property Protection · Innovation-Driven
Technological innovation is the core engine driving the Company toward high-quality development.
Segway-Ninebot consistently places product and technology innovation at the center of its strategy
and has achieved a series of R&D results in key areas. Simultaneously, we continue to build a
systematic and forward-looking Intellectual Property protection system to ensure that every
intellectual achievement is effectively protected.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
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Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
R&D Innovation and Intellectual
Property Protection
Centering on user value, we have constructed a complete innovation chain from forward-looking technological layout to achievement transformation.
Relying on full life-cycle intellectual property management, we simultaneously stimulate innovation vitality and safeguard innovation value.
Segway-Ninebot has established a comprehensive R&D structure. The Group R&D Management Department takes overall responsibility and collaborates
with relevant business and functional departments to advance research and special projects on sustainability-related technologies. The Company focuses
on the breakthrough R&D of medium- and long-term core technologies such as new materials, new processes and new energy, provides forward-looking
technological reserves for product innovation.
The Company has further established intellectual property management as a key guarantee for the transformation and value realization of technological
innovation achievements. Strictly following internal regulations such as the "Intellectual Property Management System" and the "Trademark Management
System," we have built a systematic and standardized intellectual property management system. Relying on the Intellectual Property Department under
the Public Affairs Center of the Group's First-Level Department, the Company implements professional management covering the full life cycle of "Creation,
Protection, Operation, and Enforcement," conducting forward-looking layouts and proactive protection. As the specialized management body, the
Intellectual Property Department includes the Patent Group, the Trademark, Copyright, Domain Group, and the Litigation and Licensing Group, and is fully
responsible for intellectual property planning, output, risk control, operation, and protection for each business unit. Among these, annual group-level
patent planning and inventory are included in the decisions of the Corporate Technology Committee, while intellectual property matters for major technical
projects are jointly advanced by the Intellectual Property Department and the R&D Management Department. On this basis, in 2025, the Company
formulated and implemented a series of institutional documents, including the "Management Specifications for Trademark Application and Registration,"
"Protection Guidelines for Technical Achievements of Major Projects," and "Guidelines for Responding to Overseas Patent Litigation," further perfecting the
intellectual property protection loop from the source of innovation to the market terminal.
Under a governance structure featuring specialized intellectual property management and deep synergy between the R&D system, the Company has
further extended management responsibilities to various business units. A patent management group—comprised of the Business Unit head, primary R&D
lead, Intellectual Property Department head, and patent engineers—was established in each business unit to ensure deep integration between intellectual
property strategies and the technical strategies of each business unit, as well as the coordinated formulation and execution of BU-level annual patent plans.
In daily operations, patent engineers are deeply embedded in technical and product projects, closely coordinating with R&D or project leads to conduct
patent mining, applications, and risk screening, ensuring that important innovation achievements receive timely legal protection. Currently, patent and
trademark applications at Segway-Ninebot have achieved digitized proposal and approval workflows.
Segway-Ninebot adheres to a user-value-centric core, constructing an R&D innovation and intellectual property protection strategy characterized by
"Forward-Looking Layout, Deep Embedding, and Proactive Protection." We drive innovation based on real user needs, focusing on core technology and
experience breakthroughs, and ensuring continuous output through systematic management mechanisms. Simultaneously, we embed intellectual property
protection into the entire technological R&D process, strengthening our competitive advantage through forward-looking layouts and proactive safeguards
to drive the efficient transformation of innovative achievements, create value for users, and enhance long-term sustainable development advantages for
the enterprise.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
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Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
In the face of potential risks such as core technology leakage, infringement disputes, and the theft of innovative achievements, the Company strategically
embeds intellectual property risk prevention and control deeply into the entire R&D and marketing process, striving to build core technical barriers. In 2025,
the Company organized 20 intellectual property training sessions for departments such as R&D, Product, and Marketing. The content covered domestic
and international intellectual property layouts, risk screening, and operational practices, effectively enhancing the intellectual property protection
awareness and risk prevention capabilities of all employees.
During this year, through continuous layout improvement and active enforcement actions, the Company effectively curbed infringing behaviors, with an
estimated recovery of market losses exceeding 30 million RMB.
In addition, the Company vigorously cracked down on various types of infringements through specialized enforcement actions, case handling, and platform
complaints:
Specialized Aimed at infringements of patent and trademark rights for products such as electric two-wheelers, go-karts, and
Enforcement and self-balancing vehicles, we launched several specialized actions. Throughout the year, we handled 308 anti-coun-
Case Handling terfeiting and enforcement cases, with court-awarded compensations and settlement payments from infringers
exceeding 10 million RMB. A representative case was recognized by Xinhuanet as a "Gold Shield Case" of the
Annual Intellectual Property Protection for Domestic and Foreign Enterprises.
Online Infringement We continued to increase the crackdown on online infringements. Throughout the year, we successfully removed
Governance 26,025 infringing transaction and promotional links through complaints across various platforms, an increase of
Domain Name Successfully prevented the registration of 11 infringing domain names and recovered 3 related domain
Enforcement names through domain name dispute resolution procedures and negotiations.
Warning and Negotiation Sent a total of 54 attorney letters and warning letters to domestic and international infringers to conduct
pre-emptive warnings and negotiations.
Social Co-governance By establishing an Intellectual Property Protection Fund, we continued to reward infringement reports.
Throughout the year, 26 whistleblowers who provided effective leads were rewarded, encouraging social
forces to participate in intellectual property protection.
Award Cases
Beijing Ninebot Information Technology Co., Ltd, Beijing Lingji Innovation Technology Co., Ltd., and Ninebot (Beijing) Technology Co., Ltd. were
recognized as Zhongguancun High-Tech Enterprises.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
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Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
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WIPO 100 Years, 100 Designs
To commemorate the 100th anniversary of the Hague Agreement, the World Intellectual Property Organization (WIPO) selected 100 designs from over
from 94 companies in 46 countries, including Apple, Sony, and Ferrari. Only 5 domestic companies, including Huawei and Xiaomi, were included.
Ninebot (Beijing) Technology Co., Ltd.'s design patent for the Ninebot (Beijing) Technology Co., Ltd. has been selected
GoKart was awarded the Excellence Award at the 25th China as a member of the first batch of the "Guardian Brand"
Patent Design Award. government-enterprise cooperation mechanism.
The trademarks "九号" "Ninebot," and "Segway" were included in the "Beijing Key Trademark Protection List."
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
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Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
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The Company adheres to a market-oriented approach, taking technology-driven business development as its objective, continuously increasing R&D investment, and promoting the
transformation of results. During the reporting period, the performance metrics for R&D investment, innovation output, and transformation results were as follows, and the targets were
well-achieved.
R&D Innovation Indicators
R&D Investment and Resources Innovation Output and Results
R&D investment: 1249.73 million RMB, a year-on-year As of the end of the reporting period, a cumulative total of 6,480
increase of 51.27% intellectual property rights were obtained, with 624 cumulative
Number of R&D personnel: 2,423 valid invention patents.
Percentage of R&D personnel: 34.64% 112 new invention patents
In 2025, the Company successfully developed and implemented several achievements, including SegRide (eKickScooter riding safety and stability technology), SegRange 2.0 (long-endur-
ance technology), SegSmart (intelligent interaction technology), the NimbleOS micro-mobility full-domain operating system, the EFLS 2.0 fusion positioning system, and sensorless drive
technology. These achievements comprehensively enhanced product performance and user experience across dimensions such as safety, energy efficiency, intelligent interaction, system
coordination, precise positioning, and drive efficiency. The Company's core technologies are outlined below:
Core Technology Name Applicable Products Technical Description
Self-balancing Electric self-balancing vehicle, Uses mechanical gyroscope inertial torque to tilt the gyro for self-balancing on tilt; coordinates
Control Technology Electric Two-Wheelers wheel motors and handlebar steering motor for movement and turning.
High-Reliability Dual Electric self-balancing vehicle, Adaptive dual-battery dynamic switching power supply effectively enhances system reliability and
Protection Battery eKickScooter, Electric Two-Wheelers, prevents failures from single-battery issues.
Management Technology Robotic Lawn Mower
Ultra-Wideband (UWB) eKickScooter Ultra-wideband (UWB) offers high-speed transmission, strong penetration, low power use, and
Wireless Positioning centimeter-level positioning accuracy—far superior to Bluetooth or Wi-Fi.
Technology
High-Precision, Electric self-balancing vehicle, Three Hall-effect switches detect the permanent magnet synchronous motor's electrical angle (60°
Cost-Effective Permanent eKickScooter, Electric Two-Wheelers, resolution), with software fitting for high-precision control—balancing accuracy and low cost.
Magnet Synchronous Robotic Lawn Mower
Motor (PMSM) Drive Technology
Intelligent System for Electric Two-Wheelers Bluetooth, GPS, and multi-sensor fusion enable seamless intelligent experience across all scenarios
Electric Two-Wheelers for electric two-wheelers.
Intelligent Riding Smart shared eKickScooter The ECU monitors real-time status via multi-sensors and motor models, providing full control: extra
Assistance System uphill assist, constant downhill speed, and AI camera-based auto-slowdown on sidewalks for rider
and pedestrian safety.
Long-Range Technology Electric Two-Wheelers,
Optimized tire tech, high-efficiency brushless motors, and refined electronic controls reduce
Electric self-balancing vehicle,
energy use—boosting range by up to 20% on the same battery capacity.
eKickScooter
Find My Positioning and eKickScooter, E-Bike, Find My uses the vast global network of iPhones, iPads, and Macs to track location. The built-in
Tracking Technology Electric Two-Wheelers Bluetooth system emits secure signals detected by nearby devices, which relay the position to the
backend.
Mole Control Algorithm Electric Two-Wheelers, The Mole Control algorithm suite leads in electric two-wheelers and eKickScooter with features
eKickScooter like TCS, hill-hold, boost mode, cruise control, one-touch reverse, and EABS.
Multimedia and Incoming eKickScooter, E-Bike, Based on a Bluetooth multimedia and communication solution and supported by a multifunctional
Call Display & Control Electric Two-Wheelers full-color LCD display, the system enables multimedia and incoming call information display and
Technology control without the need for a mobile app.
Delivering an Exceptional
Customer Experience
· Customer Service
Privacy Protection
Product quality, safety assurance and outstanding customer experience form the foundation of
value creation. Segway-Ninebot continuously enhances product reliability and service performance
through robust quality and safety management, a comprehensive customer service system, and a
strong commitment to data security and privacy protection, thereby strengthening user trust.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Product Quality and
Safety Assurance
Segway-Ninebot embeds quality and safety requirements across all key stages, including design, manufacturing, testing, product delivery and after-sales
service. By strengthening process control and nonconforming product management, continuously enhancing the team's quality management capabilities,
and obtaining multiple product quality certifications, the Company ensures the stability and reliability of its products.
（1）Quality Management Governance Structure
Segway-Ninebot strictly implements the ISO 9001:2015 Quality Management System standard and has established a top-down and highly coordinated
quality governance structure led by the Group Quality Committee, supervised and guided by the Group Quality Department, and executed by relevant
departments and business units.
The Group Quality Committee
The Group Quality Committee serves as the highest decision-making and coordinating body for quality management. It is chaired by the Executive
Committee member overseeing quality, with the Group Head of Quality serving as Vice Chair. Members include the Chairman, CEO, CFO, CTO and heads
of business units, forming a governance structure that covers the Group's core business and functions.
The Group Quality Committee reviews quality strategies and medium- to long-term planning, sets quality objectives and key directions, and oversees
quality performance across business units. It also deliberates and coordinates major cross-business quality issues and risks, including batch quality issues,
compliance risks and key customer complaints, and urges relevant departments to implement corrective actions. In addition, it oversees the implementa-
tion of quality performance evaluation and reward and accountability mechanisms to ensure the fulfillment of quality management responsibilities and
support effective operation of the Group's quality management system.
The Group Quality Department
As the standing executive and management body of the Group Quality Committee, the Group Quality Department is responsible for implementing the
decisions of the Group Quality Committee and supervising, guiding and coordinating quality work across business units. In 2025, the Company further
refined its quality management functions by establishing the User Quality and Data Management Department, the Supplier Quality Management
Department, the Quality Special Improvement Department and the Testing Center under the Group Quality Department to enhance specialization and
systematic management.
The Company adopts a quality management model featuring "centralized Group governance with decentralized business unit execution." The Group
formulates unified quality policies, management systems and performance requirements, while business units tailor detailed control measures based on
operational characteristics to ensure deep alignment between the management system and business reality.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
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Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Quality Functions and Business Unit Quality Departments
At the operational level, execution is carried out by functional units including the Quality System Operations Department, the User Quality and Data
Management Department, the Supplier Quality Management Department, the Quality Special Improvement Department, the Standards and Compliance
Certification Department and the Testing Center. These functions oversee supplier quality management, major quality issue improvements, product
standards and certification management, as well as product testing and validation, ensuring comprehensive quality control throughout the entire process
from supply chain to product delivery.
Each Business Unit Quality Department is responsible for product-level quality management and target implementation, and regularly reports quality
performance, quality risk exposure and improvement progress to the Group Quality Department to ensure that the Group's quality management
requirements are effectively implemented across business units.
Segway-Ninebot Quality Management Structure
Group Quality Committee
Group Quality Department
Quality System User Quality Supplier Quality Quality Special Standards and Testing Center Business Unit
Operations and Data Management Improvement Compliance Quality
Department Management Department Department Certification Department
Department Department
The Company has established a systematic quality management framework in accordance with GB/T 19001-2016 Quality Management Systems Require-
ments (ISO 9001: 2015, IDT), and has formulated and implemented internal policies such as the "Group Quality Incident Management Policy," the "Quality
and Environmental Management Manual" and the "Quality Reward and Punishment Policy" to clarify quality management processes and responsibilities.
In addition, each business unit further refines testing standards and management specifications for key characteristics based on product features, and
strictly reviews compliance requirements such as CE marking, UL certification marks and environmental labeling to ensure that product markings and
quality management comply with relevant domestic and international regulations and market access standards.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
（2）Quality Management System
The Company builds its quality management system based on the ISO 9000 series standards, incorporating key principles such as customer focus,
leadership, and the process approach, and guided by the principle of risk-based thinking. The system covers research and development, supply chain
management, production, and customer service. Through standardized policies and full-process control, the Company integrates quality requirements into
business processes, continuously improving product reliability and customer satisfaction while ensuring the standardized and effective operation of the
quality management system.
With respect to end-to-end quality management, quality management is embedded throughout the product life cycle. During the R&D phase, source-level
risk identification and prevention are conducted through the Integrated Product Development (IPD) process and tools such as Failure Mode and Effects
Analysis (FMEA). In the supply chain phase, supplier qualification assessments and continuous improvement management are implemented. In the
manufacturing phase, standardized operations and full-process inspections are carried out, supported by digital tools to strengthen process control. In the
customer service phase, multi-channel feedback mechanisms and tiered analysis systems are established to drive continuous issue resolution and
improvement.
To ensure effective system operation and assurance, the Company conducts multi-dimensional oversight through internal self-inspections,
cross-departmental reviews, and third-party assessments and diagnostics, promoting the closed-loop rectification of identified issues. Supported by a
dedicated quality team and institutionalized management mechanisms, quality indicators are integrated into performance evaluations to ensure effective
implementation and continuous improvement of quality management requirements.
Quality Management System Certifications
Ninebot (Changzhou) Technology Co., Ltd. Segway Technology Co., Ltd. Nine Tech Co., Ltd.
Quality Management System Certificate Quality Management System Certificate Quality Management System Certificate
Segway-Ninebot regards quality as a fundamental driver of long-term, resilient growth and has established a quality management strategy covering the
entire product life cycle. Guided by the pursuit of products that are safe, user-friendly, durable, and beyond expectations, the Company adheres to three
core principles: a user-experience-driven approach, end-to-end process control, and data-driven decision-making. Quality requirements are systematically
embedded throughout product planning, design and development, supply chain management, manufacturing, and customer service. Through this
approach, the Company has built a closed-loop assurance framework that integrates source control, rigorous process management, and outcome
validation to ensure stable and reliable product quality.
In terms of quality management objectives, the Company not only sets "zero defects" as its fundamental goal, but also focuses on achieving "high reliability
in complex usage scenarios" and "proactive safety" under complex usage scenarios. By shifting quality management from post-event control to preventive
management, the Company continuously enhances product reliability and user experience, providing a solid foundation for the sustainable development
of its business.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
（1）Quality Risk Management
End-to-End Risk Identification and Control
To ensure outstanding and stable product quality, Segway-Ninebot has established a life cycle quality management system covering the entire process from product design and develop-
ment to manufacturing and delivery. The system promotes the deep involvement of all stages in quality control and enables the early identification and elimination of potential risks through
systematic testing and evaluation, ensuring that product quality meets standards across the entire value chain.
Product Life Cycle Quality Management Process
and Design stages to enable precise risk identification, early problem prevention and closed-loop rectification. Cross-functional PDT (Product Development Team)
Stage structures integrate R&D, testing, quality, and safety compliance functions to eliminate organizational silos and mitigate risks at the source.
Through stage-gate controls within the IPD framework, including TR (Technical Review) assessments and DCP (Decision Checkpoint) gates, combined with
DFMEA tools and quality requirement checklists, potential risks such as design deviations, regulatory non-compliance and implementation feasibility gaps are
systematically identified and prioritized.
In the prevention phase, the Company follows the IPD principle of "prevention first," embedding DFX requirements such as manufacturability and testability
throughout the design process. Mature CBB modules are reused, and standardized review checklists are applied to regulate design practices, embedding
quality considerations at the source and reducing inherent defects. For issues identified during reviews, the Company establishes an immediate closed-loop
rectification mechanism. Corrective actions and lessons learned are recorded through the IPD knowledge management framework, while design standards are
simultaneously optimized to ensure that issues are fully resolved and experience is effectively reused. This approach shifts quality control upstream and lays a
solid foundation for stable quality throughout the product life cycle.
Chain covering supplier qualification, procurement management, warehousing and logistics, delivery acceptance, and continuous improvement, thereby establishing a
Management robust supply chain quality safeguard. Starting with tiered supplier management, the Company has implemented standardized admission review mechanisms to
Stage verify supplier qualifications and quality management systems, while introducing category-based classification and performance evaluation to promote joint
quality improvement with core suppliers.
The Company clearly defines material quality standards, implements rigorous verification and release controls for materials, and enhances its quality prevention
capabilities. Differentiated inspection strategies are adopted to strengthen warehouse environment management and logistics protection. At the same time,
measures such as sampling inspections, unannounced audits, and regular ORT monitoring are conducted to ensure stable material quality. In addition, digital
platforms including SRM, WMS, and QMS are leveraged to enable reliable quality data sharing and traceability.
Production at the front end and multi-layer quality controls." PFMEA tools are introduced at an early stage to systematically analyze potential failure modes across
Stage manufacturing processes and key component assembly. Combined with control plans that define control points and inspection frequency, potential manufac-
turing risks are mitigated in advance.
During the manufacturing process, quality control requirements are implemented throughout the entire production workflow through first article inspection,
patrol inspection, 100% riding tests, and final inspection. At the same time, production line consistency checks are strengthened. Employees conduct in-process
quality monitoring through self-inspection, mutual inspection, and dedicated inspection. Periodic ORT testing is also performed to ensure effective in-plant
quality control. Before shipment, outgoing inspections are completed to ensure delivery quality through multiple layers of control, fulfilling quality responsibility
across the entire product life cycle.
Delivery and by "feedback tracking and closed-loop control," continuously reinforcing quality responsibility throughout the product life cycle.
After-Sales
Operations In terms of delivery consistency monitoring, the Company leverages digital systems to accurately collect VOC (Voice of the Customer) data and comprehensively
integrate product quality information from the market. This enables real-time tracking of post-delivery product consistency and rapid identification of potential
quality risks and customer feedback, ensuring the precise transmission of market quality signals.
For after-sales closed-loop management, the customer quality department leads the tracking of product quality-related events and establishes a cross-depart-
mental coordination mechanism to break down organizational silos. Identified quality issues are managed through a full-process closed-loop approach of
"identification–analysis–control–review," ensuring that every issue is addressed with response, resolution, review, and improvement. Through this process, the
Company continuously enhances product and service quality and effectively safeguards user rights and interests.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Segway-Ninebot Risk Early Warning and Response Mechanism
Segway-Ninebot has established a tiered early warning and emergency response mechanism for product quality and safety risks. By defining issue
classification levels, response timelines, and escalation procedures, the Company enables rapid identification, precise handling, and closed-loop manage-
ment of quality risks.
Segway-Ninebot Risk Early Warning and Emergency Response Mechanism
Monitoring and quality issues. A refined timeliness management system has been established. For each issue level, the Company
Early Warning clearly defines issue descriptions, containment measures, response timelines for root cause analysis, and domestic
and international product recall timelines.
Decision-making to ensure that risks receive timely attention and resolution. Issues at the highest level are directly escalated to the
Mechanism President, while issues at other levels may be escalated, as appropriate, to the Vice President of Operations
Department or the Head of the Quality Department. When necessary, issues may be further escalated to the Chief
Quality Officer (CQO), and overdue matters or key issues are reported at the CQO's regular meetings.
Resolution and follow-up monitoring mechanism to ensure the effectiveness of corrective measures and achieve closed-loop issue
Recall Activation resolution.
Nonconforming Product Management
The Company continuously enhances its product safety and recall management system. Through the implementation of internal policies such as the "Prod-
uct Recall Management Specification" and the "Market Defective Product Recall Management Measures," recall activities are standardized throughout the
entire process. For products requiring recall, the Company strictly follows the "Nonconforming Product Control Procedure" and the "After-sales Service
Recall Work Guidelines" to ensure closed-loop handling. The Company has established a routine product safety and quality monitoring mechanism to
prevent and eliminate potential defects in sold products at the source, thereby effectively safeguarding consumers' personal and property safety.
Category Handling Measures Internal Policies
Internally · Rework or repair "Nonconforming Product Control Procedure"
Identified Issues
· Screening and selection "Quality Issue Management Measures"
· Concession release
· Scrap
· Return of goods
· Suspension of packaging and shipment
· Recall
Market- · Assess whether to initiate pre-recall procedures "Product Recall Management Specification"
Identified Issues
· Collect and review product-related information for evaluation "After-sales Service Recall Work Guidelines"
· Convene the recall review committee to conduct review meetings "Quality Issue Management Measures"
and issue conclusions
"After-sales Quality Issue Reward and Punishment
· If a recall is confirmed, prepare and issue a Product Recall Notice Mechanism"
· If the recall conclusion is scrapping, it may involve either on-site
scrapping or factory-return scrapping; if the conclusion is rework,
it may involve either on-site rework or factory-return rework
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
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Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
（2）Capturing Quality Opportunities
Building Competitive Advantage through Standards and Compliance
Segway-Ninebot's product portfolio—including electric self-balancing vehicles, eKickScooters, electric bicycles, electric motorcycles, and robotic lawn
mowers—leverages differentiated quality as its core competitive advantage. The Company ensures compliance through mandatory certifications, improves
product quality via voluntary commercial certifications, and continuously optimizes its products through standards innovation. By strictly aligning with
domestic and international product quality and safety standards, the Company ensures comprehensive compliance, safety, and superior product quality.
Taking into account regulatory differences across markets, the Company strictly complies with China's latest mandatory standards for electric bicycles in
the domestic market, ensuring standardized safety and performance requirements for finished vehicles. In overseas markets, where regulatory oversight
continues to tighten, eKickScooters for the European market are managed in accordance with the EN 17128 standard and relevant national vehicle certifica-
tion systems, while the Company progressively implements stringent regulatory requirements under the "Regulation (EU) 2023/1542 concerning batteries
and waste batteries," the "Cyber Resilience Act (CRA)," and the "UN Regulation No. 155 - Cyber security and cyber security management system (CSMS),"
while proactively advancing compliance certifications in areas such as electromagnetic compatibility (EMC) and radio frequency (RF).
The Company actively collaborates with leading domestic and international certification and testing institutions to conduct certification and testing across
its full product portfolio. These efforts cover multiple domains, including safety compliance, electromagnetic compatibility (EMC), radio frequency (RF),
cybersecurity, environmental protection, and energy efficiency. Through multi-dimensional certification and standards innovation, the Company builds
differentiated competitiveness and ensures that all products strictly comply with—and continuously meet—the following standards and regulatory
requirements (including but not limited to):
Product Type Country/ Region Implemented standards
Self-Balancing China "GB 34667 General specifications of electrical self-balancing vehicles"
Vehicles "GB 34668 Safety technical specification for electrical self-balancing vehicles"
"GB 40559 Lithiumion cells and batteries used in electric self-balancing vehicle and scooters—Safety
technical specification"
"SRRC Type Approval for Radio Transmission Equipment"
North America "UL 2272 Electrical Systems for Personal E-Mobility Devices"
"UL 2271 Batteries for Use in Light Electric Vehicle (LEV) Applications"
"FCC Certification (Federal Communications Commission)"
"CEC Appliance Efficiency Certification (California Energy Commission)"
"DOE Compliance Certification (U.S. Department of Energy)"
eKickScooters China "GB/T 42825 General technical specification for electric scooters"
"GB 40559 Lithium ion cells and batteries used in electric self-balancing vehicle and scooters—Safety
technical specification"
"Q/320412NCZ002 Electrical Kick Scooter"
"SRRC Type Approval for Radio Transmission Equipment"
Europe "EN 17128 Light motorized vehicles for the transportation of persons and goods and related facilities
and not subject to type-approval for on-road use- Personal light electric vehicles (PLEV) -
Requirements and test methods"
"EN IEC 60335-1 Household and similar electrical appliances - Safety - Part 1: General requirements"
"EN ISO 12100 Safety of machinery - General principles for design - Risk assessment and risk reduction"
"eKFV (Elektrokleinstfahrzeuge-Verordnung, German Regulation for Small Electric Vehicles)"
"VMP (Véhicule de Mobilité Personnelle, French Personal Mobility Vehicle Standard)"
"CE RED (EU Radio Equipment Directive)"
North America "UL 2272 Electrical Systems for Personal E-Mobility Devices"
"UL 2271 Batteries for Use in Light Electric Vehicle (LEV) Applications"
"FCC Certification (Federal Communications Commission)"
South Korea "KC Certification (Korea Certification Mark)"
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Product Type Country/ Region Implemented standards
Electric Bicycles China "GB 17761 Safety technical specification for electric bicycle"
"GB 42295 Safety requirements for electric bicycles electrical"
"GB 42296 Safety technical requirements of charger for electric bicycles"
"GB 43854 Safety technical specification of lithium-ion battery for electric bicycle"
Europe "EN 15194 Cycles – Electrically Power Assisted Cycles (EPAC Bicycles)"
"EN ISO 13849-1 Safety of Machinery – Safety-related Parts of Control Systems – Part 1: General
Principles for Design"
"CE RED (EU Radio Equipment Directive)"
North America "UL 2849 Electrical Systems for eBikes"
"16 CFR Part 1512 Requirements for Bicycles"
"FCC Certification (Federal Communications Commission)"
"CEC Appliance Efficiency Certification"
"DOE Compliance Certification (U.S. Department of Energy)"
Electric China "GB 7258 Technical specifications for safety of power-driven vehicles operating on roads"
Motorcycles "GB 24155 Safety specifications for electric motorcycles and electric mopeds"
"GB 20073 Performance and measurement method for braking of motorcycles and mopeds"
"GB 34660 Road vehicles—Requirements and test methods of electromagnetic compatibility"
"GB 19152 Road illumination devices for motorcycles and mopeds"
"GB 17510 Light-signalling devices for motorcycles and mopeds"
"GB 18100 Provisions for the installation of lighting and light-signalling devices for motorcycles
and mopeds"
"GB/T 24157 Test methods of range and indication for the state of charge for electric motorcycles
and electric mopeds"
Europe "EU 168/2013 Directives and regulations on two- and three-wheel vehicles and quadricycles"
"CE RED (EU Radio Equipment Directive)"
North America "DOT (Title 49 of the Code of Federal Regulations – Transportation)"
"FCC Certification (Federal Communications Commission)"
Robotic Lawn Europe "EN IEC 60335-1 Household and Similar Electrical Appliances – Safety – Part 1: General Requirements"
Mowers "EN 50636-2-107 Safety of Household and Similar Appliances – Part 2-107: Particular Requirements for
Robotic Battery-Powered Electrical Lawn Mowers"
"CE RED (EU Radio Equipment Directive)"
North America "ANSI OPEI IEC 60335-2-107 Household and Similar Electrical Appliances – Safety – Part 2-107:
Particular Requirements for Robotic Battery-Powered Electrical Lawn Mowers"
"FCC Certification (Federal Communications Commission)"
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
On this basis, in 2025 Segway-Ninebot further strengthened its product quality initiatives and achieved multiple breakthrough "from zero to one" certifications in specialized fields. The
Company became the only enterprise in the self-balancing vehicle industry to complete the transition to China's new national standard for lithium-ion batteries and obtain certification.
The Segway Navimow X3 robotic lawn mower became the first product to receive T?V Rheinland's High Efficiency Mowing Quality-Mark certification. In addition, the independently
developed NimbleOS intelligent Bluetooth system successfully obtained Bluetooth performance certification from TLC.
Breakthrough Certification Achievements
Segway Navimow X3 robotic lawn mower received Segway-Ninebot became the only company in the Segway-Ninebot's independently developed
T?V Rheinland High Efficiency Mowing self-balancing vehicle industry to complete the transition NimbleOS intelligent Bluetooth system
Quality-mark certification to the new national battery standard and obtain certification received TLC certification
At the level of standard innovation and industry-wide sustainable development, Segway-Ninebot adheres to a long-term vision and proactively moves beyond the traditional role of a
standards implementer. The Company actively participates in global standardization framework, seizing new opportunities for high-quality development amid evolving industry rules, regulato-
ry upgrades, and technological transformation. As of December 31, 2025, the Company had led or participated in the formulation and revision of more than 130 domestic and international
technical standards, including 9 international standards (such as ISO and IEC), 7 overseas or regional standards, 41 national standards, 8 industry standards, 3 local standards, 48 association
standards and 18 enterprise standards. These standards cover core technology areas including electric motorcycles, electric bicycles, electric self-balancing vehicles, eKickScooters, robotic
lawn mowers, batteries and chargers.
During the reporting year, the Group deeply engaged in global standardization governance, participating in standard formulation and revision under authoritative organizations such as the
International Electrotechnical Commission (IEC), Underwriters Laboratories (UL), the European Committee for Standardization (CEN) and the Standardization Administration of China (SAC).
In international standard-setting, in the field of whole-machine safety (IEC TC 61 & TC 125), the Company has actively participated in the formulation and revision of the IEC 60335 and IEC
Interpretation of International Standards. In the core component field, as a key member of IEC TC21 (rechargeable batteries), the Company is advancing efforts to address gaps in internation-
al safety standards for light-duty traction batteries. The Company also contributed to the IEC white paper on "Medium-Voltage DC Grids for Building an All-Electric Society."
For key European and North American markets, the Company has also deeply engaged in regional access standards. As a member of UL Standards Technical Panels (STPs), it participates
in the development of key safety standards including UL 2271, UL 2272, UL 2849 and UL 3300. As a member of CEN/ TC354, the Company contributes to the revision of EN 17128, ensuring
alignment between its technical pathways and the highest safety requirements in Europe and North America.
Domestically, this year, beyond technical standard leadership, the Company has also achieved steady improvement in ESG standard development. It participated in drafting GB/T
Motorcycles and Electric Mopeds," helping establish a more scientific and rigorous evaluation framework for energy consumption and range. More importantly, the Company participated
for the first time in the formulation of 2 ESG industry standards, marking a breakthrough in the field of sustainable development standardization.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Emerging Technologies Empowering Quality Management Advancement
In 2025, Segway-Ninebot leveraged digital technologies including artificial intelligence (AI), the Quality Management System (QMS), big data, and the
Internet of Things (IoT) to accelerate the digital transformation of quality management. This transition shifted quality governance from experience-driven
decision-making to data-driven management, enhancing both product quality capabilities and operational efficiency. By applying AI technologies, the
Company has progressively enabled automated identification and analysis of product usage feedback and after-sales data. Through risk alerts and data
monitoring mechanisms, potential quality issues can be detected and addressed in advance, transforming quality management from reactive response to
proactive prevention and continuously strengthening customer service and product quality assurance capabilities.
During the reporting period, the Company completed the deployment of a QMS tailored to the micro-mobility industry. The system is fully integrated with
core business platforms, including the Enterprise Resource Planning (ERP) system, Manufacturing Execution System (MES), and Product Life Cycle
Management (PLM) system. This integration enables effective application of quality data across R&D, procurement, production, warehousing and
after-sales service, forming a life cycle-oriented quality management framework that complies with applicable national standards and China Compulsory
Certification (CCC) requirements.
In addition, the Company has integrated multi-dimensional data from supply chain operations, manufacturing processes, customer usage and after-sales
service to establish a quality data analytics and management mechanism. This supports supplier quality improvement initiatives and quality cost manage-
ment, providing robust data support for continuous quality enhancement.
Functional Safety Safeguarding Product Safety Foundation
To further strengthen product safety and reliability, Segway-Ninebot has introduced the automotive-grade ISO 26262 functional safety standard and
systematically integrated it throughout the entire development of the NimbleOS intelligent system and electric two-wheelers products. By applying
automotive-level functional safety principles, the Company enhances the safety design capabilities of its micro-mobility products.
At both system and product development stages, the Company has established a life cycle functional safety management framework covering requirement
definition, architecture design, software development, hardware integration and testing validation. Through systematic risk identification and
safety-oriented design, combined with fault detection mechanisms, fault tolerance mechanisms, and critical function safety strategies, the stability and
safety performance of electronic and electrical systems under complex operating conditions are significantly enhanced, reinforcing product safety from
the outset.
At the functional safety application level, real-time monitoring and proactive protection are implemented for vehicle operating status, battery systems and
riding scenarios, improving product operational stability across diverse usage environments. In addition, the Micro-Mobility Business Unit has also conduct-
ed whole-vehicle life cycle prediction research for shared mobility products, establishing a "four-tier precision life prediction system" to dynamically assess
life cycle conditions and provide safety alerts, thereby offering stronger protection for user safety during operation.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
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Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
（3）Quality Culture Development
Led by the Group Quality Department, Segway-Ninebot has established a comprehensive quality empowerment and training system that integrates both
internal and external collaboration mechanisms. Focusing on key areas such as quality management, regulatory compliance standards, reliability engineer-
ing, functional safety and quality tools, the Company systematically enhances professional capabilities across the value chain through professional training,
practical tool application and experience accumulation.
Group Quality Empowerment Training System
In 2025, the allocation of quality personnel in key positions was further strengthened, reflecting steady growth in the Company's quality talent pool. Across
all business units, employees received a total of 2,177 hours of quality management training.
In parallel, guided by the principle of "Building Safety as the Foundation and Reliability as the Hallmark," the Company has established a recognition and
incentive mechanism characterized by professional evaluation, company-wide participation, benchmark leadership, and knowledge consolidation. Through
training programs, competitions and excellence awards, Segway-Ninebot continues to deepen quality culture engagement across the organization.
Furthermore, the Company convenes an Annual Quality Conference to systematically review and recognize annual quality achievements, define priorities
for the next phase of improvement, and by recognizing quality benchmarks and reinforcing shared quality commitments, continuously fosters a culture of
quality excellence.
Building a Tiered Quality Talent Framework
The Company, by introducing authoritative certification systems such as the China Association for Quality's Reliability Engineer certification, constructs a
"learning-certification-application" capability development closed loop, systematically enhancing the professional level of quality personnel in fields such
as reliability engineering and quality methods; simultaneously, relying on the CNAS laboratory accreditation system, it carries out standard-implementation
training, deeply integrating standard requirements into quality management practices, promoting the transformation of quality management from
experience-based to standardized and professionalized, and continuously strengthening the talent foundation of quality management.
Industry Exchange and External Collaboration Empowerment
The Company establishes a "exchange-summary-sharing" knowledge transformation mechanism, continuously promoting external exchange and industry
collaboration in the field of quality management. By participating in forms such as enterprise mutual visits, industry exhibitions, and professional forums, it
focuses on key areas such as laboratory management, supplier quality, testing technology, and reliability applications, effectively expanding the quality
management vision, and promoting continuous improvement and capability upgrade of quality management.
Case： Annual Group “Quality Month” Campaign — Driving Growth Through Quality, Achieving Excellence Through Quality
From August to November 2025, the Group Quality Department led the "Quality Month" Campaign, comprehensively strengthening quality culture
construction among all employees of the Group and its business units through diverse formats, including awareness campaigns, training, competi-
tions, and excellence awards. The activities covered the entire business chain, covering R&D, production, sales, after-sales, and administration.
The activities were carried out in a tiered manner targeting different groups, including professional training for quality functions, a company-wide
knowledge contest, skills competitions for core departments, as well as QCC quality improvement project selections, quality management system
internal audits, and quality culture organizational excellence awards. Through these initiatives, quality culture was further integrated into all business
processes, consolidating the cultural foundation of the Company's full life cycle quality management.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Case：Electric Two-Wheelers Business Unit Advances "Rigorous Quality Culture" Deepening Program
To strengthen quality awareness among all employees, the Electric
Two-Wheelers Business Unit convened a management-level quality
meeting, officially launching the "Quality Month" campaign themed
"Building Safety as the Foundation, Establishing Reliability as the
Hallmark," while simultaneously promoting the construction of a
"Rigorous Quality Culture" and initiating an 18-month "Rigorous Quality
Culture" deepening program.
Through management-led, company-wide participation, quality
requirements were integrated into the entire business chain covering
R&D, production, sales, and after-sales. The Company promoted the
construction of a quality culture through thematic training, case reviews,
and on-the-job practical drills. Among these efforts, 9 specialized
training sessions were conducted focusing the GB 17761 "Safety Electric Two-Wheelers Business Unit Management-Level Quality Meeting
Technical Specification for Electric Bicycle," reaching over 100
participants, helping the business unit build a more resilient full life cycle
quality management system.
Focusing on product safety and quality management, the Company has established "zero major quality compliance risk" as its management objective. A
set of quality-related performance indicators has been implemented to continuously monitor quality compliance status and product safety risks. All
performance during the reporting period met expectations, and the objective has been fully achieved.
Product Quality and Safety Indicators
Product quality inspection coverage rate: 100%
Major product quality incidents: 0
Product recalls due to quality or health and safety impacts: 0
Violations related to product and service information or labeling: 0
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
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Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
High-Quality Customer Service
Segway-Ninebot aims to enhance user satisfaction and trust by continuously improving its customer service management system, standardizing store
operations and service standards, promoting responsible marketing practices, and ensuring safe mobility for users through diversified service initiatives.
By constantly optimizing service touchpoints and response mechanisms to enhance service professionalism and consistency, the Company is committed
to providing users with high-quality and sustainable service experiences.
Segway-Ninebot has established a life cycle customer service system covering pre-sales, sales, and after-sales stages, enhancing user experience and
brand stickiness through multi-channel engagement and refined operations.
Full Process of Customer Service Management
Pre-sales Integrating shopping platforms, the official website, and WeChat Mini Program while expanding into diverse media channels
Consultation such as search engines, short-video platforms, and on-site/off-site online advertisements to broaden brand reach and
enhance user awareness.
Enhancing user engagement through social communication and offline experience activities, driving the conversion from
user awareness to hands-on experience.
Providing personalized services to strengthen the user experience.
In-sales Constructing a Standard Operating Procedure (SOP) for delivery, covering all stages from pre-sale and order confirmation to
Delivery product delivery.
Reducing user anxiety during the delivery waiting period through progress visualization and interaction via the official App.
Strengthening vehicle inspection and acceptance, product usage training, and delivery ceremonies to enhance user
satisfaction.
After-sales Shifting from passive maintenance to proactive life cycle customer operations, building an operation model focused on
Support service value-added and life cycle closed-loops.
Providing 24/7 human-assisted and AI-powered self-service, extending service hours by 56%; establishing dedicated service
channels to ensure visualization of issue-handling processes.
Developing user communities and interaction systems, such as the official App and WeChat private groups, to support users
in sharing experiences and participating in activities (e.g., 315 Service Day, Ninebot Club, and new product launch events).
Offering value-added services including insurance, Care service packages, trade-in programs, and second-hand vehicle
transactions.
Regarding the customer complaint handling mechanism, the Company continues to upgrade its processes by formulating and implementing systems such
as the "Crisis Event Service Handling Procedure" and the "Contact Center Escalation and Complaint Handling Standards," establishing a tiered handling
mechanism to ensure efficient issue resolution through closed-loop management. In 2025, the daily service hours of the customer service team were
extended from 9 hours to 14 hours, with refined diversion based on product lines and a 100% professional skill certification rate for employees. A "Green
Channel" was opened for complex demands, equipped with dedicated resources to provide customized solutions. These measures improved the response
efficiency of key incidents by 50% and the overall average response efficiency by 30%.
In 2025, the Group received a total of 94,643 customer complaints across all service channels, with a resolution rate of 70.71%14. Offline after-sales work
orders from retail stores totaled 15,027 cases for the year, with a 100% processing rate. The complaint rate for the electric two-wheelers product line was
Company transitioned from the CRM system to the CC system. The new system provides enhanced data classification and tagging functions, improving statistical accuracy. As a result,
historical data and current data may not be fully comparable.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
The Company places high importance on customer feedback and continues to collect user opinions through regular surveys. In 2025, a total of 191,973
global customer satisfaction questionnaires were collected. Additionally, users were invited to provide real-time satisfaction ratings immediately following
each consultation to enable rapid identification and improvement of service issues. During the reporting year, the Company compiled and analyzed user
satisfaction scores for products such as electric self-balancing vehicles, eKickScooters, and electric two-wheelers across China, Asia-Pacific, Europe, and
the Americas, with the results as follows:
Delayed Customer Real-time Customer
Sales Region Product Category
Satisfaction15 Satisfaction16
China Electric self-balancing vehicles, eKickScooters 4.43 4.55
Electric two-wheelers 4.59 4.33
Asia-Pacific Electric self-balancing vehicles, eKickScooters 3.35 3.43
Europe Electric self-balancing vehicles, eKickScooters 3.69 3.74
Americas Electric self-balancing vehicles, eKickScooters 3.96 3.95
Service Policy Extended Warranty Policy：Starting January 2025, the warranty for core components of all original factory vehicles
Upgrade (excluding tires and standard lead-acid batteries) has been upgraded to 24 months (twice the industry average). The
warranty for easy-wear parts has been extended from 3 months/5,000 km to 12 months/6,000 km. Components not
covered by mandatory "Three Guarantees" (e.g., bearings, footrests, rearview mirrors) are now included in the 12-month
warranty, with 100% quality assurance for original parts.
High Value-added Services：Introduced value-added services such as extended warranties for core components and
replacement of wearable parts for high-performance scenarios. The Company is exploring a "Service Equals Profit" model,
creating new after-sales growth engines through productized designs like Care benefit packages, paid insurance, and
certified pre-owned trade-ins.
Technical Digital Efficiency Upgrade：The accuracy of the intelligent diagnostic system's fault judgment has reached 95%. The DFS
Capability 2.0 disassembly and reassembly process has increased individual vehicle repair efficiency by 10%. The Company launched
Enhancement C-end digital tools and optimized B-end operation systems to achieve efficient control across the entire service chain.
VOC Management System Launch：In December 2025, a new VOC management system was launched to achieve
end-to-end closed-loop management of issues. This system transforms user pain points into product design strategies,
promoting the capitalisation of experience and the standardisation of governance.
Service Tiered Service System：Introduced a tiered diagnosis and repair system featuring "Quick Fixes for Minor Issues,
Experience Specialized Repairs for Major Problems, and Transparent Pricing." Users can independently complete fault classification
Innovation and service outlet selection via the APP to make precise appointments, aiming to resolve issues in a single visit.
Customized Exclusive Services：Established dedicated customer service channels, extended online service hours, and
organized offline user activities. The "Suggestion & Feedback" feature is planned to launch in 2026 to further improve
problem-solving efficiency.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Service Network 3 km Service Circle & Joint Service Centers：Piloted the "3 km Service Circle" in core cities like Beijing, Shanghai,
Expansion Guangzhou, and Shenzhen. The industry's first "Manufacturer-Dealer Integrated Service Centers" were opened in Beijing
and Shanghai.
Refined Network Operations：Jointly established and promoted operation centers and benchmark distributor warehous-
es, activating stores through subsidy and elimination mechanisms. The management mechanism 2.0 was upgraded to
enhance user satisfaction.
Intelligent Spare Parts Reserves & Automated Warehouse Construction：Leveraging Digital 2.0 iterations and
AI-driven big data spare parts management to improve the inventory turnover efficiency of service providers and stores.
An Automated Storage and Retrieval System (AS/RS) project was initiated in 2025; by 2027, warehouse capacity will
increase by 2.4 times and delivery headcount efficiency will improve by 92%.
Brand Activation Annual Service Campaign Calendar：Launched large-scale campaigns such as Service Month, Double Festival New Year
& Ecosystem Celebration, and Consumer Rights Month. User stickiness was enhanced through scenario-based activities like "Double
Synergy Festival New Year Celebration" "Service Never Closes" and "Warm Winter Service Season."
Ecosystem Co-Growth：Empowering sales partners to improve repurchase and referral rates through service capabilities.
By utilizing community and social media operations and constructing service visualization systems, the "Segway-Ninebot
Service" brand value is reinforced in users' minds.
Product Life Certified Pre-Owned Vehicle Ecosystem：Through official quality certification, high-quality second-hand vehicles are
Cycle Value reintroduced into the market to meet user needs for low-cost purchases and residual value realization. As of 2025, the
Extension Segway-Ninebot Pre-owned Platform has attracted 410 B-end stores, with 2.66 million registered C-end members.
Battery Life Cycle Management：Established a lithium battery recycling network covering 176 prefecture-level cities. By
services.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
The Company continuously optimizes its offline store service system, enhancing the full life cycle experience for end-users through intelligent upgrades
and diversified services. As of 2025, Segway-Ninebot has over 10,080 electric two-wheelers specialty stores in China, with 520 authorized service centers
nationwide and 2 manufacturer-dealer Integrated Service Centers.
In terms of intelligent store management, the Company continues to improve its Data Management System (NBL) and comprehensively promote online
appointment services. Users can independently select service outlets and technicians through the official APP, complete fault classification, book services,
and query progress, which effectively improves service matching efficiency and transparency. At the store level, diversified after-sales services are
provided—covering vehicle maintenance, fault repair, roadside assistance, and spare vehicle support—to provide full-scenario assurance and further
strengthen the service experience.
To build a professional service workforce, the Company has established a technician certification and training system covering policies, technical expertise,
and qualification standards. Through launching the "Segway-Ninebot Blue-Collar Certification Program" and implementing engineer real-name profile
management, as well as hosting the "Segway-Ninebot Craftsman Cup" skills competition, the Company systematically assesses and enhances the
professional capabilities of its service personnel to gradually establish 200 benchmark technical repair shops marked with the "Skill Benchmark Stores"
label within the app. In addition, leveraging the manufacturer-dealer integrated service centers and regional training hubs, the Company provides targeted
support to newly established after-sales outlets and stores with weaker technical capabilities, continuously improving overall service professionalism and
quality. In 2025, more than 300 technical training sessions were conducted through offline instruction, online livestreams, and centralized training competi-
tions, covering over 2,000 service personnel.
The Company adheres to compliant operations and honest promotion, strictly complying with laws and regulations such as the "Advertising Law of the
People's Republic of China" and other applicable regulations. It has formulated internal regulations including the "Marketing Content Review Management
Policy" and the "Promotional Campaign Management Policy," which clarify compliance standards and review requirements throughout the marketing
process. These provide clear institutional guidance for marketing compliance, ensuring that all marketing content is authentic and accurate while eliminat-
ing false or misleading information. The Company is committed to delivering the true value of products and services through rigorous and transparent
marketing practices, maintaining a fair competitive market environment, and protecting the legitimate rights and interests of consumers. In 2025, 2 audit
reviews of internal marketing systems were conducted.
Regarding product information, the Company focuses on compliance checks related to the requirements of the "Advertising Law of the People's Republic
of China" and professional terminology descriptions within domestic marketing scenarios. Simultaneously, it actively cooperates with regulatory authorities
in traceability audits and organizes regular internal self-inspections to ensure the accuracy and compliance of product promotion and labeling information.
The Company fully discloses key information in its certificates of conformity, nameplates, and product manuals, including raw material procurement
methods and substances that may have an environmental impact. It strictly ensures that product labeling meets the regulatory requirements of all
operating locations worldwide.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Segway-Ninebot is committed to providing users with a safe and reliable mobility experience. Centering on real mobility scenarios, the Company
continuously carries out safe mobility and science popularization interactive activities across the country to strengthen communication with and guidance
for users. By extending safety requirements from the product level to the cultivation of user usage habits and behaviors, the Company promotes the
effective implementation of safe mobility concepts.
Case：Launching the National Electric Two-Wheelers Safety Science Popularization Campaign
Segway-Ninebot launched the "Safe Mobility Protection Initiative." In 100 cities across China, including Beijing, Henan, Zhejiang, Jiangsu, Guangdong,
Anhui, Hubei, Sichuan, Shaanxi, and Hunan, the Company partnered with local authorities such as the Market Supervision and Administration Bureau,
fire departments, and traffic police. Aimed at electric two-wheelers users including community residents and college students, the campaign
enhanced public awareness of safe mobility through immersive experiences, professional training, and science popularization lectures.
Beijing Henan
Zhejiang Guangdong
Sichuan Hubei
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Information Security and
Customer Privacy Protection
Segway-Ninebot regards information security and customer privacy protection as a key responsibility of its business development. The Company
continuously improves its information security management organization and institutional system, clarifies responsibilities at all levels, and integrates
information security and privacy protection requirements into business management and decision-making, driving the effective implementation of safety
and compliance concepts within the Company.
（1）Information Security and Privacy Protection Management
Segway-Ninebot strictly follows the requirements of national laws and regulations, such as the "Cybersecurity Law of the People's Republic of China," the
"Data Security Law of the People's Republic of China," and the "Personal Information Protection Law of the People's Republic of China." We continuously
refine core internal management systems, including the "Privacy Protection Management Strategy," the "Personal Data Processing Security Specification,"
the "Personal Information Leakage Emergency Plan" and the "Privacy Policy." These systems cover controls over key stages of the full life cycle—including
data collection, transmission, storage, usage, and destruction—providing clear and comprehensive institutional support for the implementation of informa-
tion security and privacy protection.
The Company has established an Information Security Committee as the core decision-making and command body for information and data security
governance. The Chairman serves as the top manager of the Committee, coordinating and controlling the overall direction and layout of information
security work from a macro level. To ensure the implementation of strategies and respond to the complex and volatile information security landscape, the
Committee organizes a series of special actions every year, focusing on key areas such as compliance with safety regulations, modernization of network
security architecture, privacy and data protection, and secure software development, ensuring that various security control requirements are accurately
implemented.
（2）Information Security Management System Certification
Segway-Ninebot has obtained the ISO 27001 Information Security Management System certification. Ninebot (Beijing) Technology Co., Ltd. has completed
Information System Security Level Protection Filing Certificate at Level II for the Ninebot official website and Level III for the Ninebot App. Nine Tech Co.,
Ltd. has completed the Level III Information System Security Level Protection Filing Certificate for the Ninebot Mall information system.
Nine Tech Co., Ltd. - Level III Information System
Security Level Protection Filing Certificate for the
Ninebot Mall information system
Ninebot (Beijing) Technology Co., Ltd. - Level
II Information System Security Level Protection
Filing Certificate for the Ninebot Official Website
Ninebot (Beijing) Technology Co., Ltd. - ISO 27001 Ninebot (Beijing) Technology Co., Ltd. - Level
III Information System Security Level Protection
Filing Certificate for Ninebot App 77
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Segway-Ninebot adheres to an information security and privacy protection strategy of "Prevent Intrusion, Prevent Data Loss, Ensure Compliance, and
Prevent abuse." The Company deeply strengthens the construction of its information security management system to provide comprehensive protection
for the core interests of both customers and the Company, building a solid security defense line for the Group's information assets.
Segway-Ninebot Information Security and Privacy Protection Strategy
"Prevent Intrusion": Introducing "Zero Trust" architecture to precisely control access permissions for endpoints and networks through
Multi-layered authentication and the principle of least privilege.
Defense to Block
Implementing defense-in-depth strategies covering network, application, host, and database levels, while
External Threats
deploying dynamic threat perception and response technologies.
Building a Security Operations Center based on situational awareness to establish a closed-loop security mechanism
spanning threat identification, real-time monitoring, rapid response, and incident recovery.
"Prevent Data Loss": Developing differentiated security policies for each stage of data collection, transmission, storage, processing, sharing,
Life Cycle Data archiving, and destruction to build a full life cycle data security management system.
Security Protection
Ensuring data confidentiality, integrity, and availability to effectively reduce the risk of data theft or tampering.
"Ensure Compliance": Strictly complying with domestic and international information security laws and regulations, including the "Cybersecu-
Information Security rity Law of the People's Republic of China" and the "Personal Information Protection Law of the People's Republic of
Compliance China," as well as the "EU General Data Protection Regulation (GDPR)."
Management
Obtaining multiple security certifications, including ISO 27001 Information Security Management System
certification and Information System Security Level Protection Filing Certificate of Level II and Level III.
Collaborating regularly with third-party audit institutions to assess the effectiveness and compliance of the
internal information security system and continuously improve information security governance capabilities.
"Prevent Misuse": Organizing annual information security training for all employees to enhance their security awareness and professional
Strengthening capabilities.
Information Security
Establishing clear mechanisms for the division of authority and responsibility, adopting the principle of least privilege to
Culture and Internal
ensure appropriate power distribution and avoid the abuse of authority.
Control Mechanisms
Opening reporting channels to encourage employees to supervise and report non-compliant behaviors, creating a
transparent and secure work environment and forming effective internal supervision and check-and-balance
mechanisms.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
For external collaboration scenarios, Segway-Ninebot has established a full-process security control mechanism: conducting third-party privacy and
security due diligence before cooperation and clarifying the boundaries of data processing rights and responsibilities through agreements; strictly
implementing the principle of data minimization during cooperation, while simultaneously implementing access control and operational behavior monitor-
ing. For data outbound scenarios, additional protective measures such as field masking and file encryption are applied. After cooperation, third parties are
required to securely dispose of data and provide proof of disposal. Regular security audits and collaborative emergency responses are also conducted to
ensure user information security throughout the cooperation cycle.
For overseas business, Segway-Ninebot strictly follows relevant privacy protection regulations such as the "General Data Protection Regulation (GDPR),"
implementing compliance management for cross-border data processing to ensure that user data processing is legal, transparent, and secure.
（1）Data Security Risk Management
Focusing on core demands for life cycle data security and customer privacy protection, the Company has built a comprehensive information and privacy
assurance system that balances technical protection with management control. By establishing a data classification and grading mechanism, the Company
achieves the coordinated advancement of security control and business development.
Management Category Specific Measures
Security Control For key information systems such as the Internet of Vehicles platform and user management platform, the
Role-Based Access Control (RBAC) model is adopted to strictly limit access to sensitive data, eliminating
risks of data leakage and unauthorized access.
Sensitive Data Technologies including static masking, dynamic masking, and encryption algorithms are applied to sensitive
data. While enabling data value utilization, these measures effectively conceal personal identity information
and significantly reduce exposure risks.
Data Transmission Transport Layer Security (TLS) is utilized to encrypt communications between user applications, devices,
and servers, ensuring confidentiality and integrity during transmission and effectively preventing informa-
tion from being stolen or tampered with. Simultaneously, the Company employs digital signature technolo-
gy to ensure the authenticity of data sources and that no unauthorized modification or forgery occurs
during transmission.
Data Storage Advanced storage encryption technology is used to encrypt data across various storage media. Both
structured and unstructured data receive comprehensive encryption protection, ensuring the security of
data in static storage and preventing data leakage incidents caused by lost or stolen storage media.
Multi-layer Technical Protection The Company comprehensively uses symmetric encryption, asymmetric encryption, and hash function
technologies to build a solid defense for stable software system operation and data security, effectively
resisting various potential cyberattacks and security threats to safeguard users' data assets and privacy.
Account Security Enhancement Comprehensively promoted security upgrades for System Data Service (SDS) accounts, completing the
update of strong passwords (15 characters or more) for all 68 users. Simultaneously, the opening and
authority management of North American SDS accounts were transferred to the local North American team
to achieve preliminary compliance with "U.S. Executive Order (EO) 14117."
Security Training Empowerment An integrated online and offline training system has been built to achieve full coverage. Specialized training
on the "Data Security Law of the People's Republic of China," dedicated information security sessions, and
regular Security and Privacy Awareness Month activities were conducted. The employee training participa-
tion and assessment pass rate reached 100%, strengthening the safety awareness and incident response
capabilities of all staff.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Based on the "Information Security Incident Management Measures," we systematically classify information security incidents into four levels—Minor,
General, Serious, and Extremely Serious—considering the degree of business loss and the level of social harm. Standardized handling procedures are
formulated for each type and level of incident. Once the monitoring system detects an incident, it is reported immediately. The security team then
intervenes to conduct assessment and grading, taking precise emergency measures such as isolating affected systems, repairing vulnerabilities, and
restoring data. After an incident is resolved, the Company conducts a comprehensive review and summary while simultaneously optimizing prevention and
control mechanisms to prevent similar incidents from recurring at the source.
To preemptively control security risks, the Company has simultaneously built an active defense system:
Management Category Specific Measures
Daily Risk Monitoring Monitoring tools are deployed at key nodes such as networks, servers, and application systems to achieve
identification of anomalies and timely warnings, supporting security personnel in rapid disposal.
Third-Party Security Testing Third-party institutions are regularly organized to conduct vulnerability scanning, penetration testing, and
offensive/defensive drills to comprehensively screen for potential security hazards and reinforce safety
defense lines in advance.
We regularly conduct a series of integrated internal and external information security audit activities every year to ensure the stability and effectiveness of
our information security defense line in all aspects.
Audit Category Specific Measures
Internal Audit and Evaluation Conducting annual internal information security risk assessments based on the national standard GB/T
Conducting comprehensive annual internal audits to verify whether information security management
system processes and control measures comply with ISO 27001 standards and internal regulations.
External Audit Regularly conducting third-party external audits to perform a comprehensive and objective assessment of
the Company's information security management system, obtaining professional improvement suggestions,
and driving management levels to align with international standards.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
（2）Customer Privacy Risk Management
Segway-Ninebot complies with the "Personal Information Protection Law of the People's Republic of China" and other relevant regulations and industry
best practices, systematically implementing privacy protection measures.
Management Category Specific Measures
Privacy Policy Enhancement Continuously optimizing the "Privacy Policy" and supporting management documents to clearly inform
users of information processing rules, solidifying the institutional foundation for privacy protection, and
effectively safeguarding user data security and privacy rights.
Consent Management Only the minimum necessary information directly related to business functions is collected. Users are
clearly informed of processing purposes and authorization is obtained. Personal data is not proactively
collected from third parties unless required by law.
Full Life Cycle Control Clear data retention periods are defined, after which data is securely deleted or anonymized. Access
control, encryption, and audit logging ensure comprehensive life cycle protection.
Protection of User Rights Users are guaranteed rights to access, correct, delete personal data, and withdraw consent. A rapid
response mechanism ensures timely resolution of user requests.
Privacy Training Enhancement Privacy protection requirements are incorporated into employee training programs, particularly for
customer service and operations personnel who directly handle user data, to strengthen employee privacy
awareness and ensure standardized data handling practices.
（3）Information Security and Privacy Protection Training
The Company systematically promotes the construction of a multi-dimensional information security training system, covering standardized courses such
as basic theories of information security and identification of common risks. With new employees as the core training target, the Company has explicitly
included information security courses as mandatory content during the probation period. An integrated "online + offline" diversified model is adopted to
balance learning flexibility with practical effectiveness.
In 2025, the Company conducted a total of 1,299 hours of training related to data security and privacy protection. During the reporting period, zero
customer data privacy leakage incidents occurred.
Case： Information Security Specialized Training
The Company conducted Information Security Specialized Training
for all employees, interpreting the potential hazards of information
security incidents, core definitions of information security, relevant
laws and regulations, and internal corporate security norms. At the
same time, targeted practical skills for information security
protection were taught, effectively deepening all employees'
understanding of the importance of information security and tangibly
improving their security risk prevention awareness and practical
protective skills.
Information Security Specialized Training
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Centering on information security and privacy protection management, the Company sets objectives of preventing information security incidents and
safeguarding customer privacy and data security. It has established relevant metrics covering information security incident control, compliance manage-
ment, employee training, and security awareness construction to continuously monitor the effectiveness of information security and privacy protection
management. During this reporting year, the information security and privacy protection management targets have been achieved.
Information Security and Customer Privacy Protection Targets
System Intrusion Incident Rate Committed to reducing the rate by 10% annually, with a final goal of "zero" intrusion incidents.
Data Leakage Incident Rate Ensuring the data leakage incident rate remains at "zero" to provide comprehensive protection for the
Company's data assets.
Compliance Certifications Striving to complete at least 5 international or domestic authoritative certifications within the next five years.
Customer Trust and Satisfaction Aiming for a satisfaction rate of over 90% regarding customer privacy and data protection through annual
surveys.
Learning Activities Over 98% of employees participating in data security and privacy-related training and passing the
assessments.
Security Drills Organizing at least one offensive/defensive drill and one phishing drill annually to improve the Company's
ability to respond to security threats.
Awareness Month Regularly holding Security and Privacy Awareness Month activities to strengthen information security
awareness among all employees.
Information Security and Customer Privacy Protection Metrics
Caring for Employee
Development
· Occupational Health and Safety
Advancement
Segway-Ninebot adheres to a people-oriented development philosophy, taking the safeguarding of
employee rights as the foundation of its management. The Company continuously improves its
recruitment and retention mechanisms to create a fair and standardized employment environment.
We prioritize talent cultivation and career development while strengthening occupational health and
safety management. Through diversified employee care and communication mechanisms, we
enhance employees' sense of fulfillment, identity, and belonging, driving the mutual growth of both
the employees and the Company.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Safeguarding Employee Rights
The Company continuously improves its management mechanism for employee rights, integrating rights protection requirements into business manage-
ment and daily operations. We strengthen management in key areas such as employment compliance, implementation of compensation and benefits, and
workplace fairness to effectively safeguard the legitimate rights and interests of employees and create a fair, healthy, and stable work environment.
The Company strictly follows international human rights principles such as the "Universal Declaration of Human Rights" and the "United Nations Global
Compact," and abides by international standards including the "International Labour Standards" and the "Guiding Principles on Business and Human
Rights." Simultaneously, we strictly adhere to a series of laws and regulations, such as the "Labor Law of the People's Republic of China," the "Labor
Contract Law of the People's Republic of China," the "Law of the People's Republic of China on the Protection of Minors," and the "Law of the People's
Republic of China on the Protection of Rights and Interests of Women," to effectively protect the various legitimate rights and interests of our employees.
The Company strictly standardizes employment management to ensure that labor contracts are signed with all employees in accordance with the law,
solidifying the foundation for legal employment. To ensure that dispatched employees and regular employees enjoy equal rights, the Company has
specifically formulated the "Third-Party Labor Supplier Management Measures" and clarified management standards and responsibility boundaries for
labor suppliers in the "Outsourcing Service Contract." We ensure that the compensation of dispatched employees is not lower than the local minimum wage
standards and is paid in full and on time. The Company legally guarantees that dispatched employees enjoy the same social insurance and other welfare
benefits as regular employees, reasonably plans working hours, provides necessary labor safety protective equipment, and conducts systematic pre-job
training to create a safe and harmonious labor environment.
（1）Anti-Forced Labor and Anti-Child Labor Practices
The Company resolutely prohibits forced labor and the use of child labor, entering into labor contracts with all candidates based on the principles of
equality and voluntariness to build a risk prevention system from the source of recruitment. We strictly control the entire recruitment process, including
screening, interviewing, and background checks. Through identity verification and hierarchical approval mechanisms, we verify the age information of
candidates, explicitly stipulating that dispatched employees must be at least 18 years old to eliminate the risk of non-compliant hiring at the source. For
potential risks, the Company has established an emergency response mechanism; if any violations are discovered, we will immediately assist in contacting
guardians or relevant departments according to procedures and handle the matter strictly in accordance with laws and regulations. Simultaneously, the
Company strengthens the full-chain supervision and control of labor suppliers, incorporating compliance requirements such as anti-child labor and
anti-forced labor into the cooperation assessment system to build a closed-loop risk prevention mechanism.
During the reporting period, there were no instances of the Company employing or using child labor, forced labor, or any other violations of labour rights
protection.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
（2）Diversity and Anti-Discrimination Practices
The Company upholds employment fairness and workplace respect, deeply integrating the concepts of diversity and anti-discrimination into daily
operations. Through the "Employee Code of Conduct," we explicitly prohibit any form of discrimination across all dimensions, including ethnicity, race,
gender, age, culture, religious belief, and region. We adhere to the principle of equality in key stages such as recruitment, compensation and benefits, and
career development to provide equal opportunities for all individuals. In 2025, the Company conducted specialized training on diversity, anti-discrimination,
and anti-harassment on a regular basis, training a total of 1,024 employees to strengthen equality awareness among all staff.
The Company strictly implements the "Special Provisions on the Protection of Female Workers," fully safeguarding the legitimate rights and benefits of
female employees during pregnancy, maternity leave, and breastfeeding periods. We explicitly prohibit actions such as reducing wages or dismissing
employees without cause due to pregnancy, childbirth, or breastfeeding. We maintain a zero-tolerance policy toward workplace harassment and have
formulated clear disciplinary clauses.
To ensure that grievances can be voiced freely, we have established dedicated complaint and reporting channels. We commit to handling discrimination-
related complaints fairly, strictly keeping the identity of whistleblowers confidential, and preventing any retaliatory actions to safeguard employees'
workplace safety in all aspects. During the reporting period, no incidents violating diversity or equal anti-discrimination occurred.
As of the end of the reporting period, the total number of employees was 6,995. The specific structural data is shown in the table below, including 279
minority employees, with R&D personnel accounting for 34.64%.
Category Indicator Unit 2025
By Age Group Employees aged 29 and below Person 2,617
Employees aged 30–50 Person 4,328
Employees aged 51 and above Person 50
By Gender Male employees Person 4,817
Female employees Person 2,178
By Region Employees in Mainland China Person 6,773
Employees outside Chinese mainland
(including Hong Kong, Macao and Taiwan regions) Person 222
By Employee Level Management employees Person 555
Non-management employees Person 6,440
The Company strictly complies with the "Trade Union Law of the People's Republic of China," improves the operational mechanisms of trade union
organizations, and conducts collective consultation and bargaining on a regular basis. In 2025, we successfully held the Staff Representative Congress,
where important institutional documents such as the "Employee Code of Conduct (Revised Edition)" and the "Measures for the Management of Account-
ability" were reviewed and approved through a democratic process, promoting the integration of employee feedback into corporate governance deeply.
The Company conducts an annual employee satisfaction survey through the Gallup Q30 Survey, covering five dimensions: mission and direction, organiza-
tional structure, talent planning, corporate culture, and degree of dedication. The results help the Company precisely identify areas for improvement. By
conducting targeted communication with relevant responsible managers and implementing improvement measures, we continuously enhance employee
satisfaction. In 2025, the employee coverage of the Q30 satisfaction survey was 100%, with an average score of 4.2 (out of 5), maintaining a high overall
satisfaction level.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Employee Recruitment and Retention
Talent is the core driving force of corporate development. The Company consistently regards employee recruitment and retention as a key link in its talent
strategy. By constructing standardized recruitment processes, diversified incentive mechanisms, and a comprehensive employee benefits and welfare
system, the Company builds a solid talent foundation for its continuous and healthy development.
Talent recruitment is a vital process for attracting high-quality human resources. From requirement confirmation, information posting, and resume
screening to multi-round structured interviews, background checks, and hiring approval, the Company has established clear operational specifications and
quality standards for every stage. This effectively reduces subjective bias and enhances recruitment efficiency and talent matching. Through strict process
control, the Company ensures that the professional capabilities and comprehensive qualities of recruited talent are highly aligned with job requirements,
providing a solid guarantee for the high-quality development of its talent pool.
Stage Posting Stage Screening Stage Stage Check Stage Stage
Submit recruitment Internal recruitment Initial resume Telephone interview Reference check Hiring approval
application via OA / job transfer screening
On-site interview Discreet background Offer letter
Approval granted Promotion Phone investigation preparation
communication
External recruitment Employees at Level
Job posting on special positions,
major recruitment and employees with
websites objections
The Company continuously strengthens its reserve of young talent, comprehensively advancing the Autumn Campus Recruitment for the Class of 2026.
Recruitment talks were held in 24 universities across 12 cities nationwide to accurately reach outstanding fresh graduates. Meanwhile, the Company regards
the cultivation of young talent as an important social responsibility. Through career planning lectures and corporate open days, it helps students enhance
their professional awareness and connect with employment opportunities, contributing to the construction of a sustainable talent ecosystem for the
industry. In 2025, 221 campus recruits joined the Company.
Beihang University – Campus Recruitment Experience Station
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
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Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Beihang University – Campus Presentation Session Harbin Engineering University – Campus Presentation Session
Regarding the standardized management of internal mobility, the Company officially released the "Segway-Ninebot Transfer Management Measures" in
be completed. Except for special circumstances such as business freezes or personal restrictions, department managers are, in principle, not allowed to
obstruct the reasonable internal mobility of eligible employees, providing institutional assurance for diversified career development. Regarding
resignations, exit interviews and surveys are conducted as a standard practice to systematically collect employee feedback, providing a basis for optimizing
employee management mechanisms and company policies. During the reporting period, the Company's employee turnover rate was 19.21%.
To further strengthen the sense of belonging and loyalty of core talent and achieve long-term value binding between employees and the enterprise, the
Company launched an equity incentive plan as a key strategic measure for talent retention and long-term motivation. The Company strictly follows relevant
laws, regulations, and regulatory requirements, such as the "Company Law of the People's Republic of China" and the "Securities Law of the People's
Republic of China," to establish an equity incentive management process. This process defines core elements such as the scope of eligible participants,
grant price, and unlocking conditions. Participants primarily include core management backbones, key technical talent, and outstanding employees with
exceptional performance.
Eligible employees may subscribe to the Company's shares at the grant price in accordance with the plan agreement, deeply participating in the
distribution of profits and sharing the fruits of development, thereby achieving synergistic growth of personal and corporate value. As of the end of the
reporting period, 4.69% of core employees have successfully received equity incentives.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
The Company strictly complies with national laws and regulations, paying social insurance in full for regular employees and fully implementing statutory
leave rights such as maternity and paternity leave. Employees may apply for overtime through the internal system and receive either overtime pay or
compensatory time off, depending on the type of overtime worked. Building on statutory protections, the Company has further improved its diversified
benefit system by adding welfare annual leave. Regarding special leave rights, the Company ensures that female employees enjoy paid maternity leave and
male employees enjoy paid paternity leave in accordance with the law; in 2025, 74 employees took maternity leave and 137 employees took paternity leave.
Simultaneously, the Company provides care policies such as annual physical examinations, vehicle purchase discounts, and accommodation or rental
subsidies to comprehensively enhance employees' sense of gain and belonging.
Additionally, the Company has constructed a scientific and reasonable compensation system consisting of fixed pay and variable bonuses. Compensation
is benchmarked against market rates, industry benchmarks, and company performance, with 1-2 salary review windows scheduled each year. Promotions
and salary adjustments are determined based on performance appraisal results to ensure that employee compensation is market-competitive and exceeds
the local minimum wage standard. Variable bonuses include sales commissions, performance pay, special incentives, and year-end bonuses, with a strong
emphasis on rewarding high-performance employees. This differentiated incentive approach enhances employee motivation and creativity.
In 2025, around key occasions such as International Women's Day and the Mid-Autumn Festival, we created a heartwarming atmosphere tailored to
employee needs by setting up festive decorations and organizing activities such as badminton matches. The "Segway-Ninebot Wonder Shop" opened at
the beginning of the year supplies festive gift boxes, corporate culture T-shirts, and other peripheral products to employees at near-cost prices. This further
extends corporate care to employees' families, allowing them to share in the corporate culture and humanistic warmth of Segway-Ninebot.
Summer Ice Pop Supply Badminton Competition Gym Discount
Company Public Rental Housing
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Talent Development and
Career Advancement
Talent cultivation serves as the core pillar for the Company's long-term development. Segway-Ninebot has established a comprehensive training and
development system that covers all levels and spans the entire employee life cycle. By utilizing employee training as a primary vehicle for implementation,
the Company solidifies the foundation for its enduring growth.
The Company has formulated regulations such as the "New Employee Probation Assessment Management Regulations," the "New Employee Mentorship
Policy," and the "Manager Training and Benefits Regulations." These policies incentivize employees to enhance their professional capabilities and grow in
synergy with the Company, achieving win-win development for both individuals and the organization.
During the reporting period, the specific breakdown of employee training data is as follows:
Indicator Unit 2025
Training Coverage Rate % 100
Male Employee Training Coverage Rate % 100
Female Employee Training Coverage Rate % 100
Management-Level Employee Training Coverage Rate % 100
Non-Management Employee Training Coverage Rate % 100
Average Training Hours per Employee Hour 20.34
Average Training Hours per Male Employee Hour 20.31
Average Training Hours per Female Employee Hour 20.41
Average Training Hours per Management-Level Employee Hour 48.95
Average Training Hours per Non-Management Employee Hour 14.49
（1）Training System Development and Talent Development Strategy
In alignment with its overall development strategy, the Company has formulated the "100 Generals Plan" talent development strategy and the "4+4" talent
cultivation strategy. These initiatives systematically build a comprehensive development system covering employees at all levels. Focused on continuously
enhancing employee capabilities and supporting career advancement, these strategies provide the necessary support for cultivating high-quality manage-
ment and key business talent.
（2）Leadership and Management Training
To ensure the implementation of corporate strategies and the smooth progress of business operations, the Company launched the "Pilot Training System."
This system utilizes a combination of internal and external courses to help managers at all levels improve fundamental management skills and leadership.
Based on organizational diagnostics, the Ninebot Academy created a series of courses—including the "Navigator · Launch," "Navigator · Benchmark," and
"Navigator · Landing"—to precisely match the growth needs of managers at different stages and provide targeted enhancement of their management and
leadership capabilities.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
（3）IPD Talent Development Reform
The Company adheres to a customer-centric orientation of "from the market, for the market," deeply constructing a talent supply chain and development
mechanism based on IPD (Integrated Product Development) transformation. This management innovation drives a continuous leap in organizational
efficiency. During the reporting period, the Company focused on systematically restructuring its product development system and organizational capabili-
ties, deeply integrating talent development with business transformation. Furthermore, to ensure the effective implementation of the IPD transformation
strategy, the Company simultaneously carried out an all-staff IPD empowerment project to popularize core IPD concepts and basic knowledge, solidifying
the ideological foundation for change.
（4）Training for Campus Recruits and New Employees
The Company has built a systematic cultivation system for campus recruits and new employees. Through tiered empowerment and mechanism construc-
tion, it continuously enhances job competency and overall organizational learning capacity, driving the coordinated advancement of talent development
and business growth:
Campus Recruitment For campus recruits, the Company continuously improves the "Basic Work Skills" cultivation mechanism and has
Program established a quarterly workplace general competency empowerment system. This covers core modules such as
communication and expression, structured thinking, and project management. Combined with job-specific
scenarios, post-class exercises and feedback mechanisms are implemented to facilitate the conversion of learning
outcomes into practical work capabilities.
New Employee For new employees stationed externally (offline sales and after-sales service positions), "must-know and
Landing Program must-do" training is conducted. The course content covers company introductions, cultural values, and key job
requirements, helping these employees quickly integrate into the organization, clarify their responsibilities,
shorten the adaptation period, and accelerate their business contributions.
（5）Online Learning and External Resource Integration
With the online learning platform as its core, the Company has constructed a diversified
training system that combines self-developed content with externally introduced
resources. This covers key courses such as professional skills and career level develop-
ment. Through collaboration with external institutions and experts, the Company
continuously introduces cutting-edge learning resources. In 2025, the Company invited
external experts to conduct specialized ESG training, and the content was uploaded to
the platform for all employees, enhancing their ESG awareness and professional
capabilities.
Simultaneously, the Company promotes an internal trainer cultivation mechanism,
developing business backbones into internal instructors. This strengthens knowledge
accumulation and experience sharing, forming a positive learning ecosystem where
internal and external resources synergize to fully support employee growth.
（6）Incentive Measures and Learning Motivation
The Company has introduced incentive policies such as the "Manager Training Benefits Regulations" and the "PMP Certification Support Plan," providing
managers with annual training subsidies for work-related courses and certification exams. For employees in key overseas positions, the Company launched
the "Enhancement Incentive Program," providing reimbursement for registration and training fees to employees who pass the TOEIC or Cambridge
Business English exams and meet the required standards, fully supporting employee capability enhancement. In 2025, approximately 15% of the Company's
employees successfully obtained professional certifications such as the Project Management Professional (PMP) or participated in research programs at
Hupan University.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
The Company places high priority on employee career development by establishing a systematic and transparent development and promotion system. By
issuing regulations such as the "Employee Position and Job Level System" and the "Promotion Management Regulations," the Company clarifies promotion
processes and standards. It has established three parallel development channels—Management, Technical, and Professional—to provide a clear path for
employee growth.
In 2025, the Company continued to deepen its talent development system, completing the construction of job sequences and competency qualification
systems. This established a fair and transparent promotion mechanism and a clear career development path, providing a basis for recruitment, rotation,
talent review, and cultivation. Simultaneously, the Company innovated its internal talent mobility mechanism, breaking down organizational barriers to
facilitate the optimized allocation of human resources. To continuously promote the capability enhancement and comprehensive development of
employees at different levels, the Company adheres to a "Value Contribution" orientation in its incentives. Through diversified incentive measures, it
enhances employees' sense of value and accomplishment, ensuring that a first-class talent team supports new technology incubation and market transfor-
mation, thereby driving the steady realization of strategic goals.
To ensure fair and transparent promotions, the Company continuously optimizes its promotion operation system, standardizing evaluation processes,
refining review rules, clarifying the responsibilities of judges, and establishing a system for publicizing promotion results. Furthermore, a cross-departmental
"Promotion Judge Pool" has been formed to enhance review professionalism and organizational efficiency. In 2025, employee ratings for the clarity,
measurability, and growth guidance of promotion standards all exceeded 4.6 points.
Additionally, the Company strengthens value guidance through promotional videos, managerial interpretations, sharing of outstanding cases, and
promotion roundtables. This creates an organizational atmosphere focused on growth and recognition of value, ensuring the continuous and stable
functioning of the promotion system.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Occupational Health and Safety
The Company continuously improves its occupational health and safety (OHS) management system, clarifying safety management responsibilities at all
levels. OHS requirements are integrated into the entire process of production and operation. Through measures such as operational environment monitor-
ing and hazard identification and rectification, the Company strengthens risk prevention and control.
（1）Occupational Health and Safety Management
The Company focuses on key nodes across the entire process of work safety, formulating and refining various specialized management systems such as
the "Work Safety Responsibility System," the "Battery Safety Management Regulations," the "Female Employee Protection Policy," and the "First Aid
Medicine Management Measures." Personnel at all levels are required to sign the "Work Safety Target Responsibility Agreement," which breaks down and
assigns safety targets to each position. This builds a comprehensive and systematic work safety institutional framework, driving safety management toward
"Normalized, Standardized, and Regulated" operations, and providing a solid institutional guarantee for the orderly conduct of work safety activities.
To ensure the implementation of various work safety systems and the consolidation of safety management responsibilities at every level, the President of
the Company serves as the primary person responsible for work safety, bearing overall responsibility for the Company's safety efforts. Simultaneously, a
work safety management organizational structure with clear hierarchies and defined responsibilities has been constructed to form a full-chain control
synergy.
The specific organizational structure and responsibilities at each level are as follows:
Organizational Level Responsibilities
Work Safety Management Reviewing and approving the Company's work safety goals and plans, and coordinating the supervision
Leadership Team and management of work safety across the Company; holding regular specialized safety meetings to
oversee the effectiveness of annual safety deployments; leading the investigation and disposal of major
safety and environmental pollution accidents.
Department of Occupational Responsible for daily supervision, inspection, assessment, and evaluation of work safety; organizing
Health and Safety Management regular safety education and training; urging the rectification of various safety hazards; investigating
and handling general work-related injury accidents; and promoting the implementation of the
Company's safety goals and plans.
Safety Officers of Each Responsible for the implementation of daily work safety efforts within their respective departments,
Department conducting routine hazard identification, and tracking/urging the closed-loop rectification of issues.
（2）Occupational Health and Safety Management System Certificate
To continuously enhance OHS management standards, the Company steadily
advances the certification of its management systems within core business
sectors, building a systematic and standardized defense for employee health and
operational safety. As of the end of the reporting period, both the Company's
Electric Two-Wheelers Business Unit and the Off-Road Vehicle Business Unit
have successfully obtained the ISO 45001 Occupational Health and Safety
Management System certifications.
Nine Tech Co., Ltd. – ISO 45001 Segway Technology Co., Ltd. – ISO 45001
Occupational Health and Safety Occupational Health and Safety
Management System Certification Management System Certification
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
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Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Segway-Ninebot regards Occupational Health and Safety as a vital foundation for ensuring stable operations and employee well-being. Adhering to a
"Safety-First" management philosophy, the Company systematically integrates OHS requirements into the entire process of production, operation, and daily
management. By strengthening proactive risk identification and process control, the Company continuously refines a management mechanism that
combines pre-incident prevention, in-process control, and post-incident improvement to reduce safety accidents and occupational health risks, providing
solid support for the long-term sustainable development of the enterprise.
（1）Occupational Health and Safety Risk Identification and Control
To address OHS risks at worksites, the Company has built a full-chain risk identification and control mechanism based on "prior inspection—in-process
inspection — closed-loop corrective actions." For workplaces with occupational disease hazards, the Company strictly executes regular monitoring and
specialized testing requirements to systematically identify occupational health risks such as dust, noise, and harmful gases. All test results comply with
national standards, and the Company has obtained qualification reports from certified third-party testing institutions. Furthermore, the Company focuses
on key areas such as worksites, equipment and facilities, fire safety, and hazardous material storage to continuously carry out specialized hazard inspection
and remediation, implementing precise rectification and closed-loop management for identified issues to effectively prevent OHS risks.
Key risk control measures are demonstrated as follows:
Accident Establishing the "Internal 'Whistleblower Award' System for Accident Hazards," encouraging all personnel (including
Hazard temporary and dispatched staff) to proactively report unsafe behaviors, equipment defects, environmental risks, and
Response management loopholes;
Mechanism
Establishing an incentive mechanism for hazard rectification and whistleblowing to encourage proactive reporting;
Organizing closed-loop rectification for identified hazards to ensure all incidents are verified and feedback is provided on the
same day, continuously strengthening the safety risk control mechanism.
Emergency Establishing an emergency contact management system with dynamic updates to ensure information remains current when
Management personnel or contact details change, maintaining smooth emergency communication;
and Response
Formulating the "Comprehensive Emergency Plan for Production Safety Accidents" and specialized on-site disposal plans,
Mechanism
covering scenarios such as mechanical injury, fire, electric shock, chemical leakage, vehicle injury, dust explosion, confined
space operations, and natural disasters;
Incorporating emergency plans into the annual job training system and organizing regular drills and assessments.
Periodic Establishing a periodic audit mechanism for equipment safety, conducting routine inspections and maintenance to ensure
Equipment stable operation;
Audits
Optimizing equipment operating specifications based on audit results and conducting equipment safety training to enhance
employees' operational skills;
Conducting Ergo (Ergonomics) assessments on production equipment to continuously optimize equipment suitability and
operational safety.
Workplace Following the "Law of the People's Republic of China on the Prevention and Treatment of Occupational Diseases," establish-
Environment ing a routine monitoring mechanism for worksites with hazards such as dust, noise, and harmful gases;
Monitoring
Defining frequencies for monthly routine inspections and quarterly comprehensive specialized testing, with increased
frequency for key high-risk positions;
Commissioning qualified third-party institutions for testing to obtain the "2025 Occupational Hazard Testing Report," with all
indicators meeting national limits;
Providing and distributing labor protection equipment that meets national standards to employees exposed to occupa-
tional hazards and guiding them on proper usage;
Initiating closed-loop rectification for potential hazards identified during testing, formulating targeted control
measures, and tracking their implementation.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
While strengthening workplace environment and process control, the Company simultaneously focuses on individual health risk prevention and protection
for employees. The Company provides annual welfare physical examinations for all employees and arranges specialized occupational health checks for
those in positions exposed to occupational disease hazards in accordance with the law. No cases of occupational diseases occurred during the reporting
period. Additionally, the Company provides group accident insurance for all employees to enhance risk coverage. The Company also emphasizes mental
health management. In 2025, we added Employee Assistance Program psychological counseling services and innovatively established the "No EMO
Studio," using multiple channels to help employees relieve psychological pressure and reduce risks related to physical and mental health.
During the reporting period, the Company continued to increase its investment in work safety, with 12.46 million RMB invested in safety construction. There
were 0 work-related fatalities and 413 lost working days due to work-related injuries.
（2）Lithium Battery Safety Management
Lithium battery safety management is a core priority of the Company's work safety management. The Company has specially formulated the "Standard for
Safe Operation of Lithium Batteries," clarifying regulatory requirements for the entire process of storage and use. Simultaneously, through daily routine
inspections of lithium battery warehouses, fire facilities and other safety hazards are promptly identified and rectified, building a safety protection barrier
for the full life-cycle of lithium batteries.
（3）Safety Training and Emergency Drills
The Company regularly conducts "Safety Month" and "Fire Safety Month" series of activities to enhance all employees' safety awareness and strengthen
practical fire-fighting skills. Centering on two core themes—"Everyone Speaks about Safety, Everyone Knows Emergency Response" and "Universal Fire
Safety, Life First"—the Company carries out diversified practical activities such as fire drills, fire extinguisher operations, fire safety knowledge quizzes, and
hazard identification from photos to increase employee engagement in safety and their emergency response capabilities. In 2025, the Company conducted
a total of 18,117 person-times of safety education and training.
Case：Large-Scale Fire Emergency Evacuation Drill Organized by Nine Tech Co., Ltd.
The EHS department of Nine Tech Co., Ltd. coordinated the development of a fire emergency evacuation drill plan and organized department heads to
collaborate on its implementation. The company conducted phased fire emergency evacuation drills for all employees. All staff evacuated in an orderly
manner to designated safe zones according to the plan, with a total of 3,806 participants throughout the exercise. Simultaneously, the company invited
experts from the fire and rescue station to conduct training on the use of dry powder fire extinguishers. Simulated fire sources were set up to allow
employees to gain hands-on experience in the fire extinguishing process, systematically enhancing their emergency response capabilities.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Case：Segway-Ninebot Annual Fire Safety Drill
To strengthen safety awareness and emergency response capabilities among all staff, the Company organized its annual safety practical training
activity. Under the guidance of safety officers, all colleagues completed evacuation drills orderly and systematically learned the correct operation of
fire extinguishers.
This event innovatively featured four interactive scenario sessions:
· Safety Sign Jigsaw Competition: Deepening memory and understanding of safety signs through puzzles.
· Fire Cause Analysis Game: Analyzing the causes of different fire scenarios through a ring-toss interactive game.
· Tactile Identification of Fire Equipment: Identifying fire equipment models by hand among distractors to consolidate knowledge of tools.
· Rapid Fire Knowledge Quiz: Identifying common fire equipment and explaining their uses, achieving an accuracy rate of 96%.
Through fun and practical methods, the event effectively improved the team's mastery of safety knowledge and emergency response capabilities. The
Company will continue to optimize its safety training models to solidify its corporate safety defense.
Centering on OHS management, the Company sets the prevention of major safety accidents and the protection of employee health as objectives. It has
established relevant metrics covering safety accident control, occupational health protection, and the execution of safety management to continuously
monitor and assess the effectiveness of its safety management. All established metrics were achieved this year, and Occupational Health and Safety
management targets were successfully met.
Occupational Health and Safety Indicators
Building a Green
Supply Chain
· Supply Chain Management
· Equal Treatment to Small and Medium-sized Enterprises
Segway-Ninebot incorporates supply chain management into its key development direction,
continuously advancing the systematization, intensification, and digitalization of its global supply
system. The Company strengthens the management and supervision of supplier environmental
compliance and social responsibility to create a green supply chain ecosystem.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Supply Chain Management
Segway-Ninebot continuously improves its supply chain management mechanism, strengthening process management for supplier admission, contract
execution, and key links. By standardizing management processes, reinforcing supervision requirements, and enhancing synergy efficiency, the Company
promotes the effective implementation of supply chain management requirements at the business level, providing stable support for product delivery and
business operations.
The Company has established a life-cycle supply chain management and operation system, with the Group Supply Chain Operations Management
Department taking overall responsibility. Relying on internal regulations such as the "Supplier Code of Conduct," "Group Supplier Access Management
System," "Group Supplier Blacklist Management," and "Supplier Annual Audit System," the Company strengthens the supervision and management of key
suppliers and critical links. The Company explicitly requires suppliers to comply with requirements regarding no forest conversion or degradation, standard-
ized site construction and land management, protection of land rights and the interests of indigenous peoples and local communities, and strict adherence
to workers' rights (prohibiting child labor and forced labor, ensuring freedom of association, and providing fair compensation and benefits). Furthermore,
suppliers must establish grievance mechanisms and whistleblower protection systems and oppose all forms of corruption.
At the level of daily operational management, the Company forms comprehensive risk control data through supplier evaluation, screening, and classifica-
tion to achieve proactive risk identification and early warning. Simultaneously, it focuses on order delivery assurance, strengthening full-process tracking
and plan optimization to continuously improve the accurate delivery rate of orders.
Segway-Ninebot integrates supply chain management into its overall corporate development strategy. Focusing on the three directions of standardization
and transparency, supply security, and cost efficiency, the Company continues to advance the systematization, intensification, and digitalization of its global
supply system. It strengthens supply chain resilience and synergy capabilities to enhance overall operational efficiency.
（1）Supplier Life Cycle Management Process
During the supplier introduction stage, the Company applies unified Group standards and rules through the Supplier Relationship Management (SRM)
system, explicitly incorporating ESG management requirements into the "Supplier On-site Assessment Report" to fully communicate these expectations
to new suppliers. In 2025, the Company completed the replacement and reconstruction upgrade of the SRM system, achieving intelligent assessment
of business integrity risks and sustainable operational capabilities at the potential supplier stage, and optimizing end-to-end control from resource
sourcing to exit.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Supplier Life Cycle Management Process
Development Stage For new product categories, priority is given to high-quality resources within the Group's system. When no suitable
resources are available, the pool is expanded through public sourcing.
Registration Stage Potential suppliers are encouraged to register and file online independently for unified management within the
resource pool.
Evaluation Stage Specialized assessments of commercial security and sustainable operating capabilities are conducted during the
potential cooperation phase. On-site reviews cover core ESG dimensions such as environmental protection, labor rights,
occupational health, and business ethics.
Cooperation Stage Suppliers are required to sign the "Agreement on Environmental Protection of Related Parties" and submit compliance
certifications such as Environmental Impact Assessments, RoHS, and REACH.
Performance Focusing on core objectives such as delivery, quality, and cost, the Company establishes routine appraisal mechanisms
Management Stage and implements differentiated annual audits and rectification reviews. Sustainability assessments are conducted, with
specialized training and cooperation strategy optimization for suppliers that do not meet requirements.
Rectification Suppliers that fail the audit are eliminated, while "Conditionally Qualified" suppliers may apply for re-examination.
Mechanism During annual audits, an "Improvement Plan" is compiled to summarize rectification items, and suppliers are required to
respond with rectification plans for subsequent verification.
Exit Stage If a supplier fails to implement corrective measures and improvement plans in a timely manner, the Company
reserves the right to suspend procurement or terminate cooperation contracts. Such suppliers are included in the
non-compliance blacklist management system for centralized management, with a hierarchical information-sharing
mechanism implemented within the Group.
（2）Supply Chain Risk Control Mechanism
The Company has built a supply chain risk control system and formulated the "Supplier Annual Audit System." It conducts annual audits of cooperative
suppliers and issues "Supplier Annual Audit and Evaluation Report" to systematically identify the alignment of suppliers with the Company in dimensions
such as quality, technology, operations, and finance. In 2025, the Company added specialized risk management requirements, including the
"Segway-Ninebot EUDR Compliance Management System" and the "Critical Minerals Due Diligence Management Regulations."
To extend risk control downstream, the Company continues to upgrade Tier-2 supply chain management. The Electric Two-Wheelers Business Unit
formulated the "Secondary Component and Supplier Management Specifications," clarifying identification standards for Tier-2 components and the
responsibilities of relevant departments. It also organized suppliers to sign the "Ninebot Supplier Management Agreement for Outsourced Parts and
Suppliers" to further define the responsibilities of all parties.
Under the guidance of the institutional framework, the Company has signed the "Group Procurement Framework Agreement," "Group Quality
Framework Agreement," and "Supplier Quality Assurance Agreement" with all suppliers, clarifying the rights, obligations, and compliance requirements
of both parties. The Company also actively collaborates with third-party institutions to conduct due diligence and compliance audits on commercial
security and sustainable operating capabilities, covering management system certifications such as ISO 9001, ISO 14001, and ISO 50001, as well as
critical dimensions like pollutant discharge permits, hazardous waste disposal, labor rights, occupational health and safety, business ethics, and
anti-fraud. In 2025, we conducted on-site audits of suppliers to check certification compliance and eliminated one low-value supplier that had not
obtained ISO 9001 certification.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
To further consolidate the effectiveness of risk control, the Company has built a diversified supplier compliance monitoring system based on due
diligence and compliance audits. This system integrates various means such as supplier self-assessments, specialized audits, employee surveys, and
complaint reviews to implement routine dynamic verification of supplier compliance and contract execution.
Supplier Evaluation Methods
institutional norms and relevant standards.
tion of scheduled periodic audits and unannounced spot audits.
and the implementation of company policies through questionnaires and on-site interviews.
and the Company's grievance channels to ensure all reasonable concerns are properly addressed.
Monitoring needs to build a comprehensive compliance defense line.
（3）Supply Chain Empowerment
To continuously enhance the professional capabilities of the procurement team and the comprehensive management level of suppliers, Segway-Ninebot has
established a supplier training and capability-building system based on "Tiered Classification, Precise Empowerment, and Closed-Loop Improvement."
Focusing on key sustainability requirements, the Company systematically improves suppliers' ESG awareness and practical capabilities. For key
suppliers, specialized training is conducted covering professional knowledge, integrity and confidentiality, case sharing, and tools and methods. Content
includes critical modules such as new product development control requirements, on-site quality control points, and inspection standards and
specifications, supporting collaborative enhancement across the upstream and downstream supply chain. In 2025, we conducted specialized training
on supplier quality control capabilities, completing a total of 573 person-times of training with a cumulative duration of 442 hours.
Case：Green Supply Chain Initiative
To systematically promote sustainable development, the Commercial Mobility Business Unit formulated a dedicated Sustainability Special Project.
Focusing on the two directions of increasing the use of recycled materials in products and constructing a green supplier system, the unit drives
the implementation of sustainable supply chain management mechanisms. In terms of supplier management, the Company has incorporated
metrics such as the proportion of green electricity usage and recycled material supply capacity into admission and quarterly review standards, and
synchronized sustainability management requirements with all suppliers through the SRM system. Simultaneously, online sustainability-themed
publicity was organized for the supply chain to strengthen the consensus on green development between upstream and downstream parties,
laying the foundation for a stable and sustainable green supply chain system.
During the reporting period, the Commercial Mobility Business Unit completed sustainability capability assessments for over 80 core suppliers,
covering more than 90% of vehicle component categories, and successfully established a green supplier database.
Green Supply Chain Initiative Meeting Agenda
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Case：Quality Enhancement Training Program for Core Suppliers
To strengthen quality control capabilities at the supply chain end
and build a win-win quality ecosystem, the Supply Chain Quality
Team of the Electric Two-Wheelers Business Unit, in collaboration
with the China Quality Certification Center and third-party
professional consulting institutions, launched a specialized quality
enhancement and improvement action for core suppliers in 2025.
This action centers on systematic training and in-depth guidance,
focusing on product and production process development control,
supplier management, process control, customer service, and the
implementation of ESG-related compliance standards. This helps
supplier teams establish more comprehensive quality management
systems. Through periodic and unannounced guidance, audits, and
improvement tracking, the delivery quality of suppliers is continu-
ously advanced. The training covered a cumulative total of 68
person-times.
Case："Supplier Quality Conference" Organized by the Commercial Mobility Business Unit
The Commercial Mobility Business Unit, focusing on the core goal
of synergistic improvement in sustainable development and quality
control, organized a "Supplier Quality Conference" to interpret the
Company's ESG compliance management standards and quality
requirements. Through this conference, the unit systematically
enhanced suppliers' depth of understanding of ESG concepts and
their practical execution capabilities. It strengthened the synergistic
consensus between upstream and downstream supply chain
parties regarding sustainable development and quality control.
（4）Supplier Equality and Diversity
To vigorously promote supplier diversity and localization, the Company has formulated specialized support plans, strengthening the cultivation and
support of local enterprises and actively expanding the dimensions of cooperation with diverse entities such as SMEs and enterprises controlled by
women or ethnic minorities. The Electric Two-Wheelers Business Unit of Segway-Ninebot focuses on the development of local enterprises in the
Changzhou region, implementing targeted support measures. By building cooperation and empowerment platforms, optimizing procurement coopera-
tion mechanisms, and simplifying admission processes, the unit helps local enterprises efficiently integrate into the Company's supply chain system.
As of 2025, the Electric Two-Wheelers Business Unit has 29 local cooperative suppliers in Changzhou, accounting for 16% of the total number of
suppliers. The annual procurement amount from local Changzhou enterprises accounted for 13.9% of the business unit's total procurement value. The
effectiveness of localized cooperation is prominent, effectively solidifying the foundation for regional supply chain synergy.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
（5）Supplier Due Diligence and Overseas Compliance
To deepen the global compliance system, the Company continuously monitors changes in laws, regulations, and the regulatory environment in overseas
markets. Adhering to the globalization strategy of "Compliance First," it integrates compliance requirements into business layout and operational
management. By conducting overseas compliance assessments, improving institutional processes, and strengthening internal synergy, the Company
systematically identifies and addresses compliance risks in cross-border operations.
In 2025, the Group launched a full value chain compliance assessment of overseas regulations, focusing on core regulations such as the "EU Corporate
Sustainability Reporting Directive" (CSRD), the "Corporate Sustainability Due Diligence Directive" (CSDDD), the "EU Deforestation Regulation" (EUDR),
the "EU Battery Regulation" (EUBR), the "Carbon Border Adjustment Mechanism" (CBAM), and the "General Data Protection Regulation" (GDPR).
Comprehensive interpretation and gap analysis were conducted to establish an agile compliance response mechanism, internalizing compliance
requirements as an endogenous driver for supply chain management and solidifying the foundation for constructing a sustainable supply chain.
Using EUDR and EUBR compliance as an entry point, the Company has built a supplier compliance system aligned with international standards,
integrating environmental and social risk assessments into the procurement decision-making process. Relying on this system, the Company launched
a specialized supply chain traceability action for key raw materials and packaging materials. It completed due diligence on more than 20 direct or
indirect suppliers of critical materials such as battery cells, rubber products, and packaging boxes. Through key investigation processes including
on-site visits, questionnaire verification, and review of qualification materials, the Company effectively identified and controlled deforestation risks and
carbon footprint compliance risks throughout the supply chain, enhancing supply chain transparency and resilience.
Centering on supply chain management, the Company sets objectives of ensuring the stable operation of the supply chain, preventing supply risks, and
promoting compliance and responsible procurement. It has established relevant metrics covering supplier ESG training, compliance management, and
risk control to continuously monitor and assess the effectiveness of supply chain management. During the reporting period, the metric completion rate
was 100%, and the established targets were achieved.
Supply Chain Management Indicators
Zero incidents of human rights risks, such as child labor or forced labor, occurred across the entire supply chain
Creating a Better Future
· Rural Revitalization
Leveraging its developmental advantages, the Company promotes diversified practices across three
dimensions: collaborative community development, empowerment for rural revitalization, and social
philanthropy. Through pragmatic measures, the Company fulfills its corporate social responsibility.
In 2025, Segway-Ninebot's total investment in public welfare reached 4.7765 million RMB. Through-
out the year, the Company implemented 26 student aid projects and 6 material donation projects,
including the donation of books and food packages to provide livelihood support for special-needs
groups. Additionally, the Company launched 2 public welfare projects via the Ninebot App and 7
other philanthropic initiatives, benefiting more than 6,600 individuals across 29 provinces,
municipalities, and autonomous regions nationwide.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Community Engagement
The Company has established a regular communication mechanism with community organizations, maintaining daily contact with entities such as
sub-district offices and village committees. This allows us to accurately grasp community development needs and resident concerns, building a bridge for
collaborative community progress. We adhere to a responsible employment orientation, stimulating community employment by prioritizing the recruitment
of local residents and conducting vocational skills training.
To ensure the sustainable development of communities and the legitimate rights of residents, Segway-Ninebot has established and improved a community
impact assessment mechanism. We conduct regular inspections and systematic assessments of potential risks, such as environmental impacts and the
occupation of public resources, at various operational sites to ensure all business activities align with community sustainability requirements. As a key
enterprise in Dongsheng Town, we uphold a responsible business philosophy and actively maintain positive community collaboration.
As of the end of the reporting period, the Company has recorded no incidents involving violations of indigenous peoples' rights.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Rural Revitalization
Segway-Ninebot actively responds to the national Rural Revitalization strategy. By fully integrating its corporate resources and advantages, the Company
continues to empower rural economic development, educational advancement, and social assistance, injecting corporate momentum into the sustainable
development of rural areas. Through diversified initiatives such as educational aid and community empowerment, the Company continues to support rural
revitalization.
Segway-Ninebot focuses on the core area of educational philanthropy, aiming to support youth education and growth empowerment. To systematically
advance public welfare in education, the Company established a dedicated "Ninebot Philanthropy Committee" to build deep cooperation mechanisms with
schools, social public welfare organizations, and foundations, ensuring that philanthropic actions accurately reach underprivileged groups. Additionally, the
Company established the "Ninebot Student Grant" to assist students in completing their high school education through direct financial aid. For beneficiaries
who successfully enroll in key domestic undergraduate universities, an additional "Ninebot Dream-Realization Scholarship" is awarded, forming a full-cycle
academic support system.
As of 2025, the Company has supported more than 2,700 underprivileged students cumulatively, helping them successfully complete their studies.
Case：Ninebot Companionship Program
On the basis of providing financial aid, the Company upholds the philosophy of humanistic care and builds bridges of emotional communication
through the "Ninebot Angel" activity, providing long-term one-on-one assistance to students in need. All sponsored students can apply for the plan
to establish a "one-on-one" connection with company employees through phone calls, letters, and the internet, fostering equal and lasting mutual
aid partnerships.
By the end of 2025, more than 850 letters had been exchanged through the "Ninebot Letters" special campaign, forming a stable and long-term
companionship and assistance system.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Case：“Ninebot Education Grant” Philanthropic Visits
At the end of 2023, the Company launched the "Ninebot Education Grant" in Caiji Town, Sucheng District, Suqian City, Jiangsu Province, providing
financial support to 13 underprivileged high school students to help them successfully complete their studies.
One year later, the Ninebot Philanthropy Team, together with One and a half years later, the Ninebot Philanthropy Team conducted
volunteers, traveled to Miyun District to conduct educational another round of visits, reaching 6 supported student families and
outreach visits. They visited the families of 4 underprivileged students donating care packages, further extending its public welfare
to gain an in-depth understanding of their living and learning initiatives through practical actions.
conditions and and provided books with encouragement.
Luke Gao, the Company's founder and Chairman, made a special trip
Cid Wang, the Company's founder and CEO, made a dedicated visit to to Maling Middle School in Suqian City to engage in discussions with
Tiangezhuang Village in Miyun District to engage in discussions with the supported students.
the supported students. Despite facing adversity, the students
remained hopeful, resilient, and determined. From the establishment of the education grant to on-site visits, the
Company has consistently fulfilled its social responsibility through
This visit provided targeted educational support, delivering tangible concrete actions, promoting multi-stakeholder collaboration,
care and continuous encouragement, while demonstrating the enhancing the effectiveness of public welfare delivery, and providing
Company's commitment to fulfilling its social responsibility. targeted support to beneficiaries.
The Electric Two-Wheelers Business Unit continues to participate in rural revitalization by establishing collaborative mechanisms with local governments to
help families in economic difficulty alleviate their hardships and improve production and living conditions in rural communities. The Company uses pragmatic
measures to optimize the living status of underprivileged families, striving to enhance the quality of life for rural residents at the root.
Furthermore, the Electric Two-Wheelers Business Unit is actively involved in social philanthropy, broadening employment channels for local communities by
creating jobs and supporting rural infrastructure construction, promoting the development of the rural economy.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Public Welfare Initiatives
Segway-Ninebot consistently adheres to the philanthropic philosophy of "helping those most in need and ensuring that every act of assistance is
effectively implemented on the ground." Focusing on key areas such as educational support and social care, the Company continues to carry out
diversified philanthropic practices. The Company has built a multi-level student aid system covering both higher education and rural basic education.
Through scholarships, school-enterprise cooperation, and charitable donations, it supports the growth of young talent and the development of rural
children. Meanwhile, the Company has long been deeply involved in the field of charity, widely mobilizing employees and social resources to participate
in public welfare.
For higher education, Segway-Ninebot has constructed a multi-level scholarship and grant system, providing multi-dimensional support for the
long-term development of students through school-enterprise cooperation, scholarship funding, and practical empowerment.
Case：Establishes Scholarship at Beihang University to Deepen School-Enterprise Collaborative Education
As a technology enterprise with an "engineer culture" in its DNA, Segway-Ninebot focuses on the cultivation of advanced engineering talent. In
arrangement, with 1 million RMB donated annually starting from 2024, totaling 10 million RMB. This scholarship specifically rewards 104 outstanding
students, creating a long-term and stable school-enterprise support mechanism.
The selection criteria for the "Segway-Ninebot Scholarship" is not limited to academic performance alone but places greater emphasis on scientific
research innovation and professional skills. Building upon financial assistance, the Company has constructed a "three-dimensional support" system
encompassing financial incentives, practical opportunities, and career development. It provides internship and employment "Green Channels" for
award-winning students and supports outstanding projects by connecting them with corporate incubation resources, achieving full-cycle and
multi-dimensional empowerment of young talent.
For rural basic education, the Company focuses on promoting reading ability and inclusive access to learning resources. Through philanthropic
donations and educational support projects, it helps improve the operating conditions of rural schools and promotes the comprehensive development
of children.
Case：Book Donations to Rural Primary Schools—Building a Window to the World
To promote the development of rural children's reading and
enhance students' reading ability and interest, Ninebot Philanthropy
partnered with the Foshan Happiness Future Education Association
to donate a batch of high-quality, copyrighted quality books
suitable for primary school students to six rural primary schools in
Xi'an, Baimei, Liuwang, Weixian, Chenyong and Gaoshan in
Guangdong Province of Xinyi City. All books have been placed on
shelves, and the first book-sharing session was held simultaneously
to guide students in developing good reading habits, using reading
as a window to connect with a broader world.
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Segway-Ninebot focuses on the assistance needs of the autism community. Through diversified philanthropic practices, the Company conveys warmth
and kindness, providing tangible support for people with autism and helping to promote a social atmosphere of inclusion and understanding.
Case：Charity Sale Supporting Music Therapy for Children with Autism
On September 26, the Ninebot Philanthropy Annual Charity Bazaar was officially launched. All items for the bazaar were voluntarily donated and
declared by company employees. The response was enthusiastic, with all items sold out within half an hour, raising a total of 8,368 RMB. This sum
will be fully directed to the "Lighting Up the Starry Sky" music therapy project for children with autism under "Linxi Philanthropy." This is the second
autism support project in which Ninebot Philanthropy Team has participated, aiming to use music as a medium to help children with autism
stimulate their sensory channels and build emotional connections.
Case："Light It Blue" to Convey Care for the Autism Community
On April 2, World Autism Awareness Day, Segway-Ninebot, as a supporting unit for the 2025 World Autism Day event at the Water Cube, conveyed
care for the autism community through themed exchanges on "Technology for Good" and philanthropic relays involving blue light illumination by
riders. Concurrently, 100 Ninebot riders in Shanghai, Wuxi, Suzhou, Changzhou, and Guangzhou responded to the call, gathering at local Ninebot
stores to turn on their blue electric two-wheelers lights, creating beacons of public welfare in urban spaces. The riders' individual lights converged
into beams, forming a warm synergy of care for the autism community and transmitting values of inclusion and kindness to society.
Appendix
Key Performance Indicators 109
Index Table 119
Greenhouse Gas Verification Statement 127
Independent Assurance Opinion Statement 129
Reader Feedback Form 131 Sustainability Report
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Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
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Key Performance Indicators
Indicator Unit 2025 2024 2023
Number of concluded corruption-related lawsuits
Case 1 1 1
filed against the Company or its employees
Number of anti-corruption training
Session 28 13 19
sessions for employees
Number of employees participating in
Participant 732 563 1,000
anti-corruption training
Number of anti-corruption training
Session 1 1 1
sessions for Directors
Coverage rate of anti-corruption
％ 100 100 100
training for Directors
Number of ethics and compliance audits conducted
Audit 13 14 8
across all operating entities within 3 years
Number of business ethics tests conducted Test - 1 -
Percentage of business ethics test coverage % - 99 -
Percentage of employees (including part-time, full-time,
% 100 100 100
and contract workers) covered by business ethics training
Percentage of Directors covered
% 100 100 100
by business ethics training
Number of reports received through
Report 12 15 -
whistleblowing procedures
Number of confirmed incidents of corruption Incident 4 5 -
Number of high-risk business partners covered by
Partner 3 3 -
corruption and information security due diligence processes
Number of high-risk business partners Partner 50 50 -
Number of all sites where internal assessments or reviews
Site 5 6 -
on specific business ethics issues have been conducted
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Indicator Unit 2025 2024 2023
Environmental Management
Costs for waste treatment, emission management,
and environmental remediation CNY 785,689.00 677,866.24 392,284.44
Expenditure on environmental prevention
and management CNY 536,500 426,000 724,004
Number of employees trained in environmental
matters (internal or external) Person 4,908 1,738 -
Greenhouse Gas Emissions
Scope 1 GHG tCO2e 2,000.73 1,197.27 855.84
Scope 2 GHG tCO2e 9,231.76 8,840.55 7,347.64
Scope 3 GHG tCO2e 2,436,276.65 - -
Total GHG emissions (Scope 1 and Scope 2) tCO2e 11,232.49 10,038 8,203.48
Total GHG emissions intensity (Scope 1 and Scope 2) tCO2e/Million revenue 0.53 0.71 0.8
Total GHG emissions (Scope 1, Scope 2
and partial Scope 3) tCO2e 2,447,509.14 - -
Total GHG emissions intensity
(Scope 1, Scope 2 and partial Scope 3) tCO2e/Million revenue 115.03 - -
Air Emissions
Total air emissions Tonne 3.256 1.678 1.18
Total nitrogen oxides (NOx) emissions Tonne 0.47 0.31 0.19
Total particulate matter (PM) emissions Tonne 0.58 0.42 0.42
Total volatile organic compounds (VOCs) emissions Tonne 1.221 0.275 0.25
Total carbon monoxide (CO) emissions Tonne 0.98 0.29 0.29
Total xylene (C?H??) emissions Tonne 0.005 0.383 0.04
Wastewater
Total wastewater discharge Tonne 5,829 4,705 12,727
Total chemical oxygen demand (COD) in wastewater Tonne 0.099 0.236 0.64
Total ammonia nitrogen (NH?-N) in wastewater Tonne 0.001 0.001 0.003
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Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
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Indicator Unit 2025 2024 2023
Waste Management
Total non-hazardous waste Tonne 4,604.27 3,740.26 1,596.43
Total non-hazardous waste intensity Tonne/Million revenue 0.22 0.26 0.16
Weight of recycled waste cells and battery packs Tonne 55.30 31.61 25.18
Total hazardous waste Tonne 169.24 88.10 53.89
Total hazardous waste intensity Tonne/Million revenue 0.008 0.006 0.005
Energy Consumption
Gasoline consumption Liter 14,084.00 126,000.00 120,105.00
Diesel consumption Liter 2,059.00 1,610.00 1,520.00
Natural gas consumption m? 614,709.00 370,190.60 281,431.00
Purchased electricity kWh 20,904,427.19 15,082,145.30 12,370,321.60
Total energy consumption17 Tonne of standard coal 3,333.67 2,440.69 1,993.12
Tonne of standard
Total energy consumption intensity18 0.16 0.17 0.19
coal/million revenue
Solar Photovoltaic (PV) Usage
Total installed Solar PV capacity19 kW 13,698 3,700 2,400
Solar PV power generation20 kWh 9,813,026 3,700,000 730,874
Solar PV power consumed kWh 6,736,105 1,208,428 -
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Indicator Unit 2025 2024 2023
Water Resources
Water consumption m? 343,566.00 254,348.09 156,885.00
Water consumption intensity m?/Million revenue 16.15 17.92 15.35
Total volume of water recycled and reused Tonne 3,647 3,269 -
Product Packaging Materials
Total weight of packaging materials used Tonne 16,056.78 3,074 -
Weight of non-renewable materials Tonne 3,480.60 - -
Weight of renewable materials Tonne 12,576.18 - -
Proportion of renewable materials % 78.32 - -
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Indicator Unit 2025 2024 2023
Employee Numbers
Total number of employees Person 6,995 4,913 3,692
Total employees aged 29 and below Person 2,617 1,878 1,348
Total employees aged 30-50 Person 4,328 2,992 2,320
Total employees aged 51 and above Person 50 43 24
Total male employees Person 4,817 3,376 2,460
Total female employees Person 2,178 1,537 1,232
Total employees in Mainland China Person 6,773 4,735 3,565
Total employees outside Chinese mainland
(including Hong Kong, Macao and Taiwan regions) Person 222 178 127
Total management employees Person 555 422 340
Total non-management employees Person 6,440 4,491 3,352
Total employee from ethnic minorities
and/or vulnerable groups Person 279 161 -
Number of minority and/or vulnerable group
Person 0 6 -
employees in the senior management team
Percentage of R&D technical personnel % 34.64 32.22 37.16
Percentage of local senior management hired % 89.47 - -
Employee Turnover
Employee turnover rate % 19.21 17.54 23.00
Employee turnover rate for employees aged 29 and below % 24.50 20.56 25.40
Employee turnover rate for employees aged 30-50 % 15.70 15.53 21.33
Employee turnover rate for employees aged 51 and above % 23.08 17.31 31.43
Employee turnover rate for male employees % 20.56 18.18 22.96
Employee turnover rate for female employees % 16.26 16.10 23.10
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Indicator Unit 2025 2024 2023
Employee Turnover
Employee turnover rate for employees in Mainland China % 19.13 17.34 22.99
Employee turnover rate for employees outside Chinese
mainland (including Hong Kong, Macao and Taiwan regions) % 23.98 22.61 23.49
Employee turnover rate for management employees % 11.20 6.01 13.27
Employee turnover rate for non-management employees % 19.90 18.48 23.87
Employee Care
Percentage of employees covered
by non-salary benefits21 % 100 - 100
Percentage of employees covered
by employee satisfaction surveys % 100 100 100
Employee satisfaction survey results22 Score 4.2 4.25 4.4
Development and Training
Training coverage rate % 100 100 -
Training coverage rate for male employees % 100 100 -
Training coverage rate for female employees % 100 99 -
Training coverage rate for management employees % 100 99 -
Training coverage rate for non-management employees % 100 100 -
Average training hours per employee Hour 20.34 14.36 14.5
Average training hours per male employee Hour 20.31 16.18 16.6
Average training hours per female employee Hour 20.41 10.47 8.8
Average training hours per management employee Hour 48.95 34.63 9.1
Average training hours per non-management employee Hour 14.49 11.26 16.8
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Indicator Unit 2025 2024 2023
Development and Training
Percentage of employees covered by support for
professional certification or degree/academic certification % 15 14 24
Percentage of employees covered
by leadership training programs % 100 93 65
Number of employees receiving skills-related training Person 3,459 3,182 -
Number of employees receiving diversity,
discrimination and harassment training Person 1,024 907 -
Occupational Health and Safety
Investment in work safety CNY 12,457,109 7,510,580.41 3,240,382.80
Number of safety education and training sessions Session 512 429 367
Number of participants in safety education and training Person 18,117 16,614 11,521
Number of employee fatalities due to work-related injuries Person 0 0 0
Rate of fatalities due to work-related injuries % 0 0 0
Lost workdays due to work injury Day 413 94 449
Number of work-related accidents Incident 3 0 0
User Service Management
Total user complaints received through all service channels Complaint 94,643 59,946 4,498
Percentage of user complaints resolved % 70.71 80.36 90.80
Number of after-sales work order
complaints received by offline stores Complaint 15,027 14,758 666
Percentage of after-sales work order
complaints resolved by offline stores % 100 87.76 100
Cumulative number of global user satisfaction
questionnaires distributed via Ninebot App collected Response 191,973 44,653 31,246
Real-time user satisfaction - China Micro-Mobility Score 4.55
Real-time user satisfaction -
China electric two-wheelers Score 4.33
Real-time user satisfaction - Americas Score 3.95 3.55 4.53
Real-time user satisfaction - Europe Score 3.74 4.79 4.78
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Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
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Indicator Unit 2025 2024 2023
User Service Management
Real-time user satisfaction - Asia Pacific Score 3.43 4.34 4.57
Delayed user satisfaction - China Micro-Mobility Score 4.43 3.99 4.09
Delayed user satisfaction -
China electric two-wheelers Score 4.59 4.29 4.21
Delayed user satisfaction - Americas Score 3.96 3.58 3.53
Delayed user satisfaction - Europe Score 3.69 3.57 3.66
Delayed user satisfaction - Asia Pacific Score 3.35 3.74 3.71
Number of customer service personnel training sessions Session 448 377 398
Person-times of customer service training 10,000 Participant 4.9 4.4 1.9
Number of training sessions for offline
stores and maintenance personnel Session 264 616 487
Percentage of offline stores covered by training % 100 100 100
Number of regulatory warnings Warning 0 0 0
Number of received and substantiated complaints
regarding infringement of customer privacy Complaint 0 - -
Number of customer privacy infringement incidents Incident 0 - -
Product Quality
Person-times of quality management
training for employees Participant 3,237 - -
Hours of quality control training for employees Hour 2,177 - -
Person-times of quality control training for suppliers Participant 573 - -
Hours of quality control training for suppliers Hour 442 - -
Percentage of products covered by product quality testing % 100 100 100
Incoming material qualification rate % 96 96 95
First-pass yield % 89 93 95
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Indicator Unit 2025 2024 2023
Product Quality
Number of products recalled Unit 0 11 0
Percentage of total products sold or shipped
subject to recalls for safety and health reasons % 0 0 0
Responsible Marketing
Number of audit reviews conducted
on internal marketing systems Times 2 1 1
Intellectual Property Management
Number of intellectual property
training sessions conducted Session 20 13 15
Percentage of employees covered
by intellectual property training % 100 100 100
Cumulative number of intellectual property rights obtained Item 6,480 5,680 4,696
Number of invention patent applications
during the reporting period Item 200 91 -
Number of invention patents granted
during the reporting period Item 112 140 -
Cumulative number of invention patent applications Item 1,544 1,344 1,253
Cumulative number of invention patents patents obtained Item 760 648 508
Cumulative number of utility model patent applications Item 2,220 1,911 1,760
Cumulative number of utility model patents obtained Item 1,819 1,694 1,592
Cumulative number of design patent applications Item 1,665 1,460 1,301
Cumulative number of design patents obtained Item 1,430 1,251 1,077
Cumulative number of copyright applications Item 212 206 181
Cumulative number of copyrights obtained Item 200 206 176
Cumulative number of trademark applications Item 3,482 2,531 1,916
Cumulative number of trademarks obtained Item 2,271 1,881 1,343
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Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
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Indicator Unit 2025 2024 2023
Supply Chain Management
Total number of suppliers Number 534 560 595
Number of suppliers in Mainland China Number 529 555 590
Number of suppliers outside Chinese mainland
(including Hong Kong, Macao and Taiwan regions) Number 5 5 5
Number of new suppliers Number 28 43 -
Percentage of suppliers passing
quality certification systems % 100 100 100
Supplier audit coverage rate % 100 100 100
Procurement team training coverage rate % 100 100 100
Supplier training coverage rate % 100 100 100
Community Investment
Total investment in public welfare activities 10,000 CNY 477.65 441.31 369.36
Total investment in charitable donations 10,000 CNY 39.61 10 36.5
Total investment in poverty alleviation
and education support 10,000 CNY 438.04 431.31 332.86
Total number of public welfare projects implemented Project 41 39 50
Number of education support projects Project 26 25 33
Number of material donation projects Project 6 2 7
Number of public welfare projects
launched on Ninebot App Project 2 1 1
Number of other projects Project 7 11 9
Total number of participants in public welfare activities Person 2,200 2,100 2,039
Total hours invested in offline public welfare activities Hour 500 477 226
Number of provincial-level administrative
regions benefiting from public welfare projects Region 29 29 29
Number of people benefited from public welfare projects Person 6,600 1,341 3,700
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Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Index Table
of Listed Companies—Sustainability Report (Trial)
Dimension No. Topic Corresponding Articles Location
Climate Change Tackling,
Environment 1 Climate Change Tackling Articles 21-38 Environmental Compliance Management
Social 9 Rural Revitalization Article 39 Rural Revitalization
Public Welfare Initiatives,
R&D Innovation and Intellectual
Equal Treatment to Small and Medium-sized
Enterprises
Product Quality and Safety Assurance,
Data Security and Customer Information Security and
Privacy Protection Customer Privacy Protection
Safeguarding Employee Rights,
Employee Recruitment and Retention,
Talent Development and Career Advancement,
Occupational Health and Safety
Sustainablity- 18 Due Diligence Article 52 Advancing Sustainability Management
related
governance
need to disclose its compliance with ethics of science and technology during the reporting period.
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Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
GRI Content Index
Segway-Ninebot has reported the information cited in this GRI content index for the period from January 1, 2025 to December 31, 2025
Statement of Use
with reference to the GRI Standards
GRI 1 Used GRI 1: Foundation 2021
Disclosure Item Chapter
GRI 2: Disclosure 2-1 Organizational details About This Report, About Us
General
Disclosures
Disclosure 2-2 Entities included in the organization's sustainability reporting About This Report, About Us
Disclosure 2-3 Reporting period, frequency and contact point About This Report
Disclosure 2-4 Restatements of information About This Report
Disclosure 2-5 External assurance Appendix
Disclosure 2-6 Activities, value chain and other business relationships About This Report, About Us
Disclosure 2-7 Employees Employee Recruitment and Retention
Disclosure 2-8 Workers who are not employees Safeguarding Employee Rights
Disclosure 2-9 Governance structure and composition Efficient Governance Structure
Disclosure 2-10 Nomination and selection of the highest governance body Efficient Governance Structure
Disclosure 2-11 Chair of the highest governance body Efficient Governance Structure
Disclosure 2-12 Role of the highest governance body in
Efficient Governance Structure
overseeing the management of impacts
Disclosure 2-13 Delegation of responsibility for managing impacts Efficient Governance Structure
Efficient Governance Structure,
Disclosure 2-14 Role of the highest governance body in sustainability reporting Advancing Sustainability Management
Anti-Commercial Bribery and Anti-Corruption,
Disclosure 2-15 Conflicts of interest Anti-Unfair Competition
Disclosure 2-16 Communication of critical concerns Efficient Governance Structure
Efficient Governance Structure,
Disclosure 2-17 Collective knowledge of the highest governance body Advancing Sustainability Management
Disclosure 2-18 Evaluation of the performance of the highest governance body Efficient Governance Structure
Disclosure 2-19 Remuneration policies Safeguarding Employee Rights
Disclosure 2-20 Process to determine remuneration Not Applicable
Disclosure 2-21 Annual total compensation ratio Not Applicable
Disclosure 2-22 Statement on sustainable development strategy Advancing Sustainability Management
Advancing Sustainability Management,
Disclosure 2-23 Policy commitments Safeguarding Employee Rights, Supply Chain Management
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Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Disclosure Item Chapter
Advancing Sustainability Management,
GRI 2:
Disclosure 2-24 Embedding policy commitments Anti-Commercial Bribery and Anti-Corruption,
General
Anti-Unfair Competition
Disclosures
Disclosure 2-25 Processes to remediate negative impacts Advancing Sustainability Management
Disclosure 2-26 Mechanisms for seeking advice and raising concerns Advancing Sustainability Management
Efficient Governance Structure,
Disclosure 2-27 Compliance with laws and regulations Advancing Sustainability Management
Disclosure 2-28 Membership associations Not Applicable
Disclosure 2-29 Approach to stakeholder engagement Advancing Sustainability Management
Disclosure 2-30 Collective bargaining agreements Safeguarding Employee Rights
GRI 3: Disclosure 3-1 Process to determine material topics Advancing Sustainability Management
Material
Topics
Disclosure 3-2 List of material topics Advancing Sustainability Management
Disclosure 3-3 Management of material topics Advancing Sustainability Management
GRI 101: Disclosure 101-1 Policies to halt and reverse biodiversity loss Ecosystem and Biodiversity Protection
Biodiversity
Disclosure 101-2 Management of biodiversity impacts Ecosystem and Biodiversity Protection
Disclosure 101-3 Access and benefit-sharing Ecosystem and Biodiversity Protection
Disclosure 101-4 Identification of biodiversity impacts Ecosystem and Biodiversity Protection
Disclosure 101-5 Locations with biodiversity impacts Ecosystem and Biodiversity Protection
Disclosure 101-6 Direct drivers of biodiversity loss Ecosystem and Biodiversity Protection
Disclosure 101-7 Changes to the state of biodiversity Ecosystem and Biodiversity Protection
Disclosure 101-8 Ecosystem services Ecosystem and Biodiversity Protection
GRI 201: Disclosure 201-1 Direct economic value generated and distributed About Us, Key Performance Indicators
Economic
Performance Disclosure 201-2 Financial implications and other risks
Climate Change Tackling
and opportunities due to climate change
Safeguarding Employee Rights,
Disclosure 201-3 Defined benefit plan obligations and other retirement plans Employee Recruitment and Retention
Disclosure 201-4 Financial assistance received from government Not Applicable
Disclosure 202-1 Ratios of standard entry level wage
GRI 202: Not Applicable
by gender compared to local minimum wage
Market
Presence
Disclosure 202-2 Proportion of senior management hired from the local community Key Performance Indicators
GRI 203: Disclosure 203-1 Infrastructure investments and services supported Not Applicable
Indirect
Economic
Impacts Disclosure 203-2 Significant indirect economic impacts Not Applicable
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Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Disclosure Item Chapter
GRI 204:
Procurement Disclosure 204-1 Proportion of spending on local suppliers Supply Chain Management
Practices
GRI 205: Disclosure 205-1 Operations assessed for risks related to corruption Anti-Commercial Bribery and Anti-Corruption
Anti-corruption
Disclosure 205-2 Communication and training about
Anti-Commercial Bribery and Anti-Corruption
anti-corruption policies and procedures
Disclosure 205-3 Confirmed incidents of corruption and actions taken Anti-Commercial Bribery and Anti-Corruption
GRI 206:
Disclosure 206-1 Legal actions for anti-competitive behavior,
Anti-competitive Anti-Unfair Competition
anti-trust, and monopoly practices
Behavior
GRI 207: Disclosure 207-1 Approach to tax Tax Management
Tax
Disclosure 207-2 Tax governance, control, and risk management Tax Management
Disclosure 207-3 Stakeholder engagement and management
Tax Management
of concerns related to tax
Disclosure 207-4 Country-by-country reporting Tax Management
GRI 301: Disclosure 301-1 Materials used by weight or volume Green Products and Circular Economy
Materials
Disclosure 301-2 Recycled input materials used Green Products and Circular Economy
Disclosure 301-3 Reclaimed products and their packaging materials Green Products and Circular Economy
GRI 302: Disclosure 302-1 Energy consumption within the organization Environmental Compliance Management
Energy
Disclosure 302-2 Energy consumption outside of the organization Environmental Compliance Management
Disclosure 302-3 Energy intensity Environmental Compliance Management
Disclosure 302-4 Reduction of energy consumption Environmental Compliance Management
Disclosure 302-5 Reductions in energy requirements of products and services Environmental Compliance Management
GRI 303: Disclosure 303-1 Interactions with water as a shared resource Environmental Compliance Management
Water and
Effluents
Disclosure 303-2 Management of water discharge-related impacts Environmental Compliance Management
Disclosure 303-3 Water withdrawal Environmental Compliance Management
Disclosure 303-4 Water discharge Environmental Compliance Management
Disclosure 303-5 Water consumption Environmental Compliance Management
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Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Disclosure Item Chapter
GRI 305: Disclosure 305-1 Direct (Scope 1) GHG emissions Climate Change Tackling, Key Performance Indicators
Emissions
Disclosure 305-2 Energy indirect (Scope 2) GHG emissions Climate Change Tackling, Key Performance Indicators
Disclosure 305-3 Other indirect (Scope 3) GHG emissions Climate Change Tackling, Key Performance Indicators
Disclosure 305-4 GHG emissions intensity Climate Change Tackling, Key Performance Indicators
Disclosure 305-5 Reduction of GHG emissions Climate Change Tackling, Key Performance Indicators
Environmental Compliance Management,
Disclosure 305-6 Emissions of ozone-depleting substances (ODS) Key Performance Indicators
Disclosure 305-7 Nitrogen oxides (NOx), sulfur oxides (SOx), Environmental Compliance Management,
and other significant air emissions Key Performance Indicators
GRI 306: Disclosure 306-1 Waste generation and significant waste-related impacts Environmental Compliance Management
Waste
Disclosure 306-2 Management of significant waste-related impacts Environmental Compliance Management
Disclosure 306-3 Waste generated Environmental Compliance Management
Disclosure 306-4 Waste diverted from disposal Environmental Compliance Management
Disclosure 306-5 Waste directed to disposal Environmental Compliance Management
GRI 308: Disclosure 308-1 New suppliers that were screened using environmental criteria Supply Chain Management
Supplier
Environmental Disclosure 308-2 Negative environmental impacts
Assessment Supply Chain Management
in the supply chain and actions taken
GRI 401: Disclosure 401-1 New employee hires and employee turnover Employee Recruitment and Retention
Employment
Disclosure 401-2 Benefits provided to full-time employees that are Safeguarding Employee Rights,
not provided to temporary or part-time employees Employee Recruitment and Retention
Safeguarding Employee Rights,
Disclosure 401-3 Parental leave Employee Recruitment and Retention
GRI 402:
Labor/
Disclosure 402-1 Minimum notice periods regarding operational changes Not Applicable
Management
Relations
GRI 403: Disclosure 403-1 Occupational health and safety management system Occupational Health and Safety
Occupational
Health and
Safety Disclosure 403-2 Hazard identification, risk assessment, and incident investigation Occupational Health and Safety
Disclosure 403-3 Occupational health services Occupational Health and Safety
Disclosure 403-4 Worker participation, consultation,
and communication on occupational health and safety Occupational Health and Safety
Disclosure 403-5 Worker training on occupational health and safety Occupational Health and Safety
Disclosure 403-6 Promotion of worker health Occupational Health and Safety
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Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Disclosure Item Chapter
Disclosure 403-7 Prevention and mitigation of occupational health
GRI 403: Occupational Health and Safety
and safety impacts directly linked by business relationships
Occupational
Health and Disclosure 403-8 Workers covered by an occupational health
Safety Occupational Health and Safety
and safety management system
Disclosure 403-9 Work-related injuries Occupational Health and Safety
Disclosure 403-10 Work-related ill health Occupational Health and Safety
Talent Development and Career Advancement,
GRI 404: Disclosure 404-1 Average hours of training per year per employee Key Performance Indicators
Training and
Education Disclosure 404-2 Programs for upgrading employee skills
Talent Development and Career Advancement
and transition assistance programs
Disclosure 404-3 Percentage of employees receiving Talent Development and Career Advancement,
regular performance and career development reviews Key Performance Indicators
Safeguarding Employee Rights,
GRI 405: Disclosure 405-1 Diversity of governance bodies and employees Employee Recruitment and Retention
Diversity
and Equal
Opportunity Disclosure 405-2 Ratio of basic salary and remuneration of women to men Not Applicable
GRI 406:
Non- Disclosure 406-1 Incidents of discrimination and corrective actions taken Safeguarding Employee Rights
discrimination
GRI 407:
Freedom of
Disclosure 407-1 Operations and suppliers in which the right
Association Not Applicable
to freedom of association and collective bargaining may be at risk
and Collective
Bargaining
Safeguarding Employee Rights,
GRI 408: Disclosure 408-1 Operations and suppliers at significant risk
Employee Recruitment and Retention,
Child Labor for incidents of child labor
Supply Chain Management
GRI 409:
Safeguarding Employee Rights,
Forced or Disclosure 409-1 Operations and suppliers at significant risk
Employee Recruitment and Retention,
Compulsory for incidents of forced or compulsory labor
Supply Chain Management
Labor
GRI 410:
Security Disclosure 410-1 Security personnel trained in human rights policies or procedures Not Applicable
Practices
GRI 411:
Rights of
Disclosure 411-1 Incidents of violations involving rights of indigenous peoples Supply Chain Management
Indigenous
Peoples
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Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Disclosure Item Chapter
Disclosure 413-1 Operations with local community engagement,
GRI 413: Community Engagement
impact assessments, and development programs
Local
Communities Disclosure 413-2 Operations with significant actual and potential
Community Engagement
negative impacts on local communities
GRI 414: Disclosure 414-1 New suppliers that were screened using social criteria Supply Chain Management
Supplier Social
Assessment
Disclosure 414-2 Negative social impacts in the supply chain and actions taken Supply Chain Management
GRI 415:
Disclosure 415-1 Political contributions Not Applicable
Public Policy
Disclosure 416-1 Assessment of the health and safety impacts
GRI 416: Product Quality and Safety Assurance
of product and service categories
Customer
Health
Disclosure 416-2 Incidents of non-compliance concerning the
and Safety Product Quality and Safety Assurance
health and safety impacts of products and services
GRI 417: Disclosure 417-1 Requirements for product and service information and labeling High-Quality Customer Service
Marketing
and Labeling Disclosure 417-2 Incidents of non-compliance concerning product and
High-Quality Customer Service
service information and labeling
Disclosure 417-3 Incidents of non-compliance concerning
High-Quality Customer Service
marketing communications
GRI 418:
Disclosure 418-1 Substantiated complaints concerning breaches
Customer Information Security and Customer Privacy Protection
of customer privacy and losses of customer data
Privacy
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Climate-related Disclosures Reference No. Chapter
Governance S2-6 Climate Change Tackling
Strategy Climate-related Risks and Opportunities S2-10 Climate Change Tackling
(S2-9)
Business Model and Value Chain S2-13 Climate Change Tackling
Strategy and Decision-making S2-14 Climate Change Tackling
Financial Position, Financial Performance and Cash Flows S2-15, S2-16 Climate Change Tackling
Climate Resilience S2-22 Climate Change Tackling
Risk Management S2-25 Climate Change Tackling
Metrics and Targets Climate-related Metrics S2-29 Climate Change Tackling
(S2-28)
S2-33, S2-34,
Climate-related Targets S2-35, S2-36 /
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Greenhouse Gas Verification
Statement
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Greenhouse Gas Verification
Statement
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Independent Assurance
Opinion Statement
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
Independent Assurance
Opinion Statement
Introduction 01 Robust Governance 03 Technological Innovation 05 Shared Growth 2025
Strengthening the Foundation for Sustainable Development Driving New Quality Productive Forces Caring for Employee Development
Sustainability Report
Appendix
Advancing a Low-Carbon Future Delivering an Exceptional Customer Experience Building a Green Supply Chain
Creating a Better Future
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